J. Kuhn Enterprises, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/22) */
Contact Name and Title: *** General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
we are exchanging the customers icemaker
Initial Consumer Rebuttal /* (2000, 7, 2015/08/26) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
To ***,
Received a call from*** *** assuring me they will be replacing the ice maker as soon as it gets delivered to the store
Thank you

We serviced the unit on 10/to replace a burner assembly that had been leaking We received a call on 11/stating the the buttons were hard to depress Upon inspection it was noted the the start button had been cracked by repeated use There is no physical damage to any other
part of the console It is our opinion that the unit was not damaged at the time of repair I'd be happy to provide the part at cost and waive any labor to complete the repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** **

I will contact the customer today to discuss an exchange of her refrigerator.**

I'm sorry that the part did not arrive as expected I will gladly schedule the repair for Saturday 3-first stop of the day I'm sorry this was not done when the customer spoke to our service representative on the phone

We directed the customer to the manufacturer so that they could dispatch a servicer local to the customer to determine what happened. Based on that determination the manufacturer would decide whether the unit should be replace or repaired. This call would be covered under warranty at no
cost to the customer. We can certainly initiate the call if the customer would prefer, and have the servicer reach out to them to schedule

We acquire parts either from the manufacturer directly or through authorized parts distributors The prices that we charge are consistent with the industry I will make an adjustment for the customer to our cost on these parts

We do not carry kenmore appliances at our store, and therefor the technician was not as familiar with the unit as ones that we do carry He narrowed down the issue as best he felt he could and ordered the parts that would most likely be the culprit I apologize that we were not more versed on this unit I have refunded the customer the amount of the service call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have looked into the customers issue and determined the following: Our distributor confirmed that they shipped a brand new unit with the serial number that we recorded That serial number was never returned to the distributor or Abt The serial number of the unit shipped back to
us was tracked back to *** and would have been received by *** into their inventory in October of last year (2015).We are confident that the headphones returned to us were not the ones that we shipped out We sent those headphones back to the customer yesterday

I appreciate the customers patronage over the years and that is why I extended the part at what we pay for it and discounted the labor as well. I believe this is very fair

Again, I offered to repair the TV under the terms of his warranty, and we did exchange the first two TVs that he contacted us about within our day return/exchange period, no questions asked We gladly say yes to any reasonable request This request is simply unreasonable Half way through our conversation, the customer stated that he had been recording our conversation I did inform him that Illinois is a two party consent state when it comes to recording telecommunications I have no issue with the fact that he may have recorded our conversation, as any reasonable person listening to it would conclude that my dealing with him was fair and reasonable

We requested a tracer with *** It came back stating customer acknowleded receipt of product and therefore no refund was issued We are reaching back out to them to try to gain resolution. RG

*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** ***
Please be advised that with regard to complaint *** the customers *** Pen was shipped separately by our
distributor (*** tracking * *** and was received by the customer RG -- *** *** General Manager Abt Electronics and Appliances Inc*** www.abt.com

We did respond to the repair of the gate We had different crew members go out and try to adjust gateWe also have tried to call but could not get an answer and their mail box was fullWe have since gotten in touch with them and we will adjust, repair the gate to their
satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Customers microwave has been replaced. WIth regard to the warranty question, $for four pieces is less than we would normally charge, but I will honor that price. Normally if a customer wishes to purchase a warranty after the expiration date, we send a technician to inspect the
appliances at the cost of a service call, which is what I believe the extra money was forI will waive that fee

We do not carry kenmore appliances at our store, and therefor the technician was not as familiar with the unit as ones that we do carry He narrowed down the issue as best he felt he could and ordered the parts that would most likely be the culprit I apologize that we were not more
versed on this unit I have refunded the customer the amount of the service call

The microwave that was returned to us had a different serial number than we scanned at the time of shipping It also did not match the serial number on the box, leading us to believe that the customer had sent us the wrong unit In spite of this discrepancy, we will refund the customer
his full purchase price