J. Kuhn Enterprises, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
If possible I would love to be able to add this information to my original complaint, since Abt has taken care of this issue fully.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/04) */
Contact Name and Title: ***
Contact Phone:***
Contact Email: ***
I spoke to the customer and waived the $feeI apologize for the hassle

*** *** (with the Revdex.com complaint) is coming in today to reselect a different refrigerator and he is super happy about it.A credit memo is in our system so the money is available for him even if I'm not here when he comes inAlso copied *** *** on the email as a back up See note below
from my manager *** *** showing his correspondence with Ryan Jones.***per our phone conversation, we are looking forward to see you in the store later on today.The amount of $2,344.00 you originally paid for the refrigerator has been made available to you in full.Feel free to reselect another model refrigerator from a different brand.I apologize again for the inconvenience and all the issues you've had with this LG refrigerator.My contact information is below. If I'm not available upon your arrival you can ask for *** ***, also a General Manager

We never open merchandise prior to shipping as it comes in a factory sealed carton As the serial number of the unit returned to us was registered to as shipped to *** months before the unit we shipped out, we continue to believe that the customer sent us the wrong set of headphones

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unfortunately the best that ABT will offer. I am still unhappy as no one keeps receipts for their groceries. I was never asked to simply provide a list of food I had to toss. That would have been easy to comply with at the time, but is relatively difficult to accomplish months after the fact! Thus, I am forced to accept this resolution.
Sincerely,
[redacted]

I'm sorry for the poor response from our customer service team.  We will gladly adjust the price to $2499 and issue a credit to you finance account.

Service ticket was finalized yesterday.  Customers credit of $107.00 to his discover was processed this morning.  I apologize for the delay in completion of his repair. **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I spoke to the customer today and apologized for the delay in getting his sump pump fixed.  He has already had it replaced by another contractor, so we are taking back the defective unit and refunding the purchase price.

The invoice that was sent was not and is not a demand for payment.  It is merely an accounting measure for the TV that has not been returned by the shipper.  Customer can disregard the invoice.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: myself a flooring expert of 30 years along with other flooring experts agree this damage could have been caused by either hand truck or rock in a shoe.the delivery men did not cover feet or remove shoes or core the floor also one of the marks was not a dent but a mar in floor exactly where the truck turned. as far as age, there reason was no residue in the dents. First, it's a dent in laminate, no residue would be present. Also my wife cleans the floor twice per day so if there was any it is long gone.store was quick to offer $150 to make go away. I believe they knew they caused damage,abt is a good company and needs to except responsibility  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This order was voided by our processor as they flagged it as possible fraud.  Customer's card was never charged, and an email was sent indicating the order had been voided.  I'm sorry for any inconvenience this caused.

Complaint: [redacted]Having been shipped 3 faulty televisions is reason enough. These TVs are all in excess of $2,000 and from the most reputable manufacturers in the industry.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me.  I do expect ABT to have the new parts, warranty and credit to be issued in a timely manner.
Sincerely,
[redacted]

We will come an rebuild the gate for the [redacted]. We should be in the area this week. Joni

Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: [redacted] General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@[redacted].com
The customer contacted us about the issue on 1/8/15. We set up for a technician to go out on 1/10/15, which the customer cancelled....

Another service provider (diamond service) went out on 1/12/15 and determined that the water valve housing cracked. That part has subsequently been replaced. As this was not a result of installation, [redacted] will not be responsible for damage to the customers home. I understand that the customer initiated a claim with Whirlpool corporation.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ON [redacted] 8,2015 at 9:55 AM I talked to [redacted] at ABT appliance. I explained what happened. She suggested that I take pictures of the damage and she would send someone out to change out the part at no charge. She also suggested that I go directly to Whirlpool with this as they are a reputable company and would probably take care of things. Whirlpool did send someone out to inspect the damage and replace the part. Whirlpool said that the damage was not their fault. Their products are thoroughly inspected and tested before they leave the facility so the damage could not have possibly have happened there. The next person in line is ABT. If the product was perfect when it left Whirlpool, then it was possible that it was damaged while in possession of [redacted]. [redacted] installed it in my home. It was never moved from the spot where their installers put it. This refrigerator was 3 months old when it failed. It certainly didn't freeze in my kitchen. It's becoming obvious to me that [redacted] appliance puts on a pretty smile until you buy their product. If there is a problem they're quick to point the finger at you and then turn their backs to you. I'd like to see [redacted] take some responsibility for their products when they fail. Especially when damages add up to thousands of dollars.
Final Business Response /* (4000, 11, 2015/08/26) */
Contact Name and Title: [redacted] General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@[redacted].com
I spoke to the customer, who acknowledged that [redacted] is not at fault for the damage to her home. She stated to me that whirlpool deferred to the mfr of the failed part, and that after examination of said part, they concluded that the part failed either because of freezing or impact. Customer states that neither occurred. We called whirlpool on the customers behalf, but they are standing by that finding.

We will discount the service call to $99.00