J. Kuhn Enterprises, Inc.

Complaint: [redacted]
I am rejecting this response because: The extended warranty allows $200/occurrence for food spoilage. ABT refused to pay me the $600 of food losses...

I incurred as a result of food having to be discarded 3 times. Instead, I was basically held hostage  - either they would give a store credit towards a new refrigerator OR I could get $200 & continue to try to repair the refrigerator until the warranty period expired. This is obviously an unacceptable choice. The contract doesn't say that the reimbursement for spoilage is instead of replacement. They did replace the refrigerator yesterday, but I would also like a check (not store credit) for $600 to cover the repeated instances of food spoilage.Of additional note, the warranty calls for cash settlement for the cost of a replacement unit. Instead, I was forced to buy a new refrigerator from a company that treated me horribly! I was not given a store credit for the full amount of the replacement. Instead, I was given a credit covering the cost of the original purchase. I was forced to pay additional money to replace the unit inasmuch as prices have of course gone up during the time period I owned the refrigerator. Technically, this amount ($12.74) should also be reimbursed.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

we reached out to [redacted] to expedite their investigation, I'm told we will have an answer today.  If they accept the claim, we will send the customer a replacement to arrive before christmas.

repair would be warranted for 1 year

Complaint: [redacted]
I am rejecting this response because: more service was required at that point but was not completed. Would appreciate discount on service charges. This is a fair resolution to both parties. 
Sincerely,
[redacted]

The consumer purchased a television from us on 12/17/15.  On 1/14/16 he alerted us to an issue with the TV.  He stated that there bright splotches on the screen.  An exchange was set up and new set was shipped to him the next day.  On 2/1/16 he called stating the the new set also...

had a blothcy screen.  At this time he decided to exchange for an OLED tv instead of an LED tv.  That unit was shipped to him on 2/2/16.  I received a call from him yesterday 9/21/16 at around 11:50.  He stated that he had called earlier in the day and that a manager was supposed to call him back.  I apologized that he had not heard back from someone.  ( I later found out that one of our managers had called him at 10:03 and left a message as he did not answer)  He stated that this TV was not turning on and shutting off properly, and that he wanted a refund.  I told him that because the unit was seven months old, we would need to have a technician repair his TV (under warranty at no cost to him).  He said that he had called LG and that they couldn't fix it.  I asked if a technician had been out to his house and he said no.  I went so far as to offer to find him an authorized repair person in his area and set up the call for him so that he wouldn't have to spend any more time on the phone.  He began a rant about how we are selling refurbished product, and that I must take the unit back and give him a refund.  Again I explained that we would need to repair the unit.  He went on to say that if I couldn't help him, if it was not in my power, that he wanted to speak to someone else.  I explained that it was not a matter of having the power to take the unit back, but a matter of what was the right way to address the situation.  I told him that I would not take the unit back unless a technician attempted to remedy the issue and deemed the unit un-repairable.  After a 42 minute conversation with him he demanded to speak to an owner.  I understand the he did later in the day and had very much the same conversation with him.It is simply not reasonable for him to expect us to take back a seven month old television without even an attempt by a technician to address the issue he is having.

I'll be happy to issue a food loss reimbursement for $200.00 for the most recent occurrence.

Our service manager spoke to the customer yesterday and explained that while the labor was not covered under warranty, we would waive the $164.00 labor fee.  Fee has been waived.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Can we find out what the warranty on the part is?  We would like to know that if we pay $145 that it will last for more than a few months. Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We were last out to the customers home for their dishwasher 7/2/2015, over 2 years ago.  At that time we cleaned out the sump filter (a user maintainable filter).  This is the only service on record for the dishwasher.  The dishwasher is now 2 years out of warranty, and we will be...

happy to service it, however there will be a charge at this point.  The dishwasher is now over 5 1/2 years old.

Again, we don't feel that we caused the damage to the customers floor.

Complaint: [redacted]
I am rejecting this response because:  Still very expensive.  Could they provide more assistance on the parts cost?  We have been extremely loyal customers throughout the years!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], before I accept the response, please set forth the terms of the warranty agreement.  Specific items with dates of warranty, time length and what is covered and not covered for each item.  
Sincerely,
[redacted]

I'm sorry that the parts are no longer available from [redacted].  I'd be happy to apply the entire service call charge to the new purchase rather than the half that we normally do.

Initial Business Response /* (1000, 5, 2015/05/30) */
Contact Name and Title: Randy Goldman General Mgr
Contact Phone: 847-544-2503
Contact Email: [email protected]
I have been in contact with the customer and I am working with Bosch to get a replacement stove for him

Complaint: [redacted]
I am rejecting this response because:the only thing scanned was the box containing the headphones, not the unit itself, which Mr. [redacted] confirmed; the box serial number appears on the invoice (the only paperwork I have,) and short of having video taped opening the box when it was received and when re-packaging to return, I don't know what else I could've done. The only set of these headphones I've ever purchased was from ABT, and those were the same unit I returned.  The product was not damaged nor destroyed in any way, all I asked for was a refund. They refuse to cooperate and be a respectable business, I will continue to pursue other options to remedy this.When I asked Mr. [redacted] if I had known to check if the serial numbers matched and contacted them about it if it didn't match what they would've done, he said he didn't know. I have no way of knowing if the unit they continue to maintain isn't the one they shipped is even the one that I returned in the package, as again, as far as I know they also didn't video tape opening my return (unless they have video to verify what they are saying is true.)
Sincerely,
[redacted]