J. Kuhn Enterprises, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

After inspecting the damage, we felt like the marks did not line up with where a dolly could have traveled.  Also, it was noted that some of the marks that were pointed out had signs of age and could not have been from our delivery.  Ultimately for these reasons, the customers claim was...

denied.

Customers order was voided on 9/7.  While an authorization was obtained on his credit card on the date of purchase, the charge was never put through.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Is there a contract person that we should call to set up the repair?
Sincerely,
[redacted]

I spoke to the customer this morning and her refrigerator was still not reaching temperature.  I arranged an exchange of the refrigerator for this Saturday 4/16.

Customers merchandise was shipped via UPS on 8/10/16 and according to UPS was delivered on 8/15/16.  UPS confirmed the delivery address after a tracer was ordered on 8/23/16.  We have asked UPS to initiate another investigation, the results of which are due on 12/9.

I apologize that the unit arrived with damaged installation pieces.  I will ship the customer new installation "wings" right away at no charge.

The reimbursement will be made in the form of a check.  As no receipts or lists of lost food were provided at the time of the other two issues, no reimbursement was issued.  I am willing to reimburse for the current issue, without documentation as a goodwill gesture.

Complaint: [redacted]
I am rejecting this response because:Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Can we find out what the warranty on the part is?  We would like to know that if we pay $145 that it will last for more than a few months. Thanks,[redacted]

I apologize for the delay with [redacted]. I do show the package was delivered today 12/2

Our technician found signs of liquid damage under the keyboard.  We have reached out to the customer with an offer to take back the computer and issue a credit of purchase price minus the cost of damaged components

We are sorry that the customers order didn't come in on time.  We had the MFR drop ship the item directly to the customer, and waived the shipping.  In addition we gave her a $50.00 discount on the item as a token of our regret.

I spoke to the customer this morning and arranged the exchange of her washer on Tues 2/27.

Call [redacted] at [redacted] he is aware and will set it up.

I have spoken to the customer and offered a few options.  In the end we agreed to replace the burner base and cap, provide an extended warranty and issue a credt.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I apologize for the delay in receiving the range.  We were unaware that they were unavailable at the time of purchase.  I'd be happy to supply a loaner range to get through the holidays.

Complaint: [redacted]
I am rejecting this response because: ABT owes me $600 NOT $200. Their offer is not sufficient. In addition, any reimbursement needs to be via a check or a credit on my credit card. I will NOT accept a store credit.
Sincerely,
[redacted]

We can perform the service call for $99.00 and supply the part at our cost of $42.00 plus tax.

We have scheduled an exchange for the customer on 4/11.  We apologize for the issues they have had with their refrigerator.