J R Furniture USA

After delivery of furniture we noticed issue with arms on sideafter several attempts to contact and set up appointment for repair with Antonio who we were told was the one to handle warranty issueFinally set up appointment weeks later, when they looked at issue he stated it was a factory defect, he took pictures and stated Antonio would be getting ahold of usAnother weeks went by and nothing so I contacted Antonio he stated he didn't no of any problem did have pictures and new nothingHe said he would contact repair guy and call me backweek later nothing so contact Antonio again and he said he would have repair guy call me, so I said what for when they already stated it was factory defect, He then said he would look at issue himself and set appointment for pm on Monday, when pm came around and no Antonio I calledAntonio answered and I said a call would have been nice if he could not make appointment, and he didn't no what I was talking about, then stated he would b

Complaint: [redacted] I am rejecting this response because: This is the reason, I call it bad customer serviceI, as a customer is been following up with the manager and the business unit whereas I expect it to be at least mutualLet me clear the lies that have been said.? I went to the store, the manager showed me more tables which were poor quality and mismatch againI tried to resolve the issue and told the manager that -1) Side tables are not sturdy and I see couple of scratches on the tableHowever please fix them and send themSince I had to wait for such a long time and still not getting what I asked for, please let me know what kind of discount you can offer on these low quality stuff which I did not plan to buy as per the deal.2) Manager was happy that we are heading in a direction to resolve the issue and told me that he would talk to his manager and let me know if they want to offer 0%, 10%, 50% or 100% discount? I am still waiting for the call.? 3) Regarding the statement that the manager made about placing the order times or times, I do not careIf I am planning to buy oranges and paying for oranges, I need orangesIf someone sends me bananas times, I have no other option to reject the shipment and send the bananas backI hope that makes it easy to understand.? Last but not the least, ? WHY AM I STILL WORKING WITH THE SAME PERSON WHO DOES NOT HAVE THE CAPABILITY TO RESOLVE MY ISSUE FOR THE PAST MONTHSIS THERE ANYONE ELSE AT JR FURNITURE WHO CAN TALK TO ME REGARDING THIS ISSUE Sincerely, [redacted] ***

My experience with the Jr furniture store in hillsboroIt's been a nightmare I never got my furniture I order and and at the end they brought me a display one and all broken with out telling meSo I didn't took it and I ask for my money back and it's been weeks and still no money backI call the store and they say I was suppose to get a check by mailBut at first they said they will reverse it to my debit card Until now noting is back on my card or anything by mailVery frustrating

There was a dye-lot issue with the set not matching from the first deliveryWe did rectify the issue and delivered a new matching set to the customers home in the color they had wantedThe sofa/loveseat delivered the 2nd time did not come from our floor displayThere is no further discount we can offer

From: [redacted] Sent: Sunday, July 30, 11:PM Subject: complaint # [redacted] .The matter has not been resolved.After my complaint a rep contacted meI was told they would order replacementParts if they can find themas of July 30.....couch still broken...Please keep it alive [redacted]

Cmplt Type: Refund / Exchange IssuesProblem: My name is [redacted] and I have already made a complaint against Jr Furniture Store and they were suppose to send my refund of $to my account within 10-daysmy refund was not sent back into my bank accountI would great-fully appreciate it if you would look into this matter for meThank YouDesired Resolution: RefundDesired Outcome: Have the money deposit back into my account!

Complaint: [redacted] I am rejecting this response because: This is the reason, I call it bad customer serviceI, as a customer is been following up with the manager and the business unit whereas I expect it to be at least mutualLet me clear the lies that have been saidI went to the store, the manager showed me more tables which were poor quality and mismatch againI tried to resolve the issue and told the manager that -1) Side tables are not sturdy and I see couple of scratches on the tableHowever please fix them and send themSince I had to wait for such a long time and still not getting what I asked for, please let me know what kind of discount you can offer on these low quality stuff which I did not plan to buy as per the deal.2) Manager was happy that we are heading in a direction to resolve the issue and told me that he would talk to his manager and let me know if they want to offer 0%, 10%, 50% or 100% discount I am still waiting for the call3) Regarding the statement that the manager made about placing the order times or times, I do not careIf I am planning to buy oranges and paying for oranges, I need orangesIf someone sends me bananas times, I have no other option to reject the shipment and send the bananas backI hope that makes it easy to understandLast but not the least, WHY AM I STILL WORKING WITH THE SAME PERSON WHO DOES NOT HAVE THE CAPABILITY TO RESOLVE MY ISSUE FOR THE PAST MONTHSIS THERE ANYONE ELSE AT JR FURNITURE WHO CAN TALK TO ME REGARDING THIS ISSUE Sincerely, [redacted] ***

On Saturday April 16th we purchased a sofa love seat for our Daughter at $Invoice number [redacted] The salesperson was great stating we have a bunch of those in stock and we arranged deliveryNo mention was made of return timelines or feesand we signed for delivery and the sofa setThe next day learning our daughters boyfriend had already purchased a sofa we decided to cancel our orderWe were under the impression the store was closed Sunday due to the fact the stock hours were scratched off the front door for Sunday, that was an incorrect assumptionWe called in what we thought to the earliest time Monday at 10AM and informed them of our decisionThe time we assumed them to be open at that point was hours after our purchase in fact it was hoursWe were told they were having computer issues and after two days of calls to make sure it was ok we got a call about their 20% restocking feeThe sofa wasn't a special order nor was it restocked, the explanation was that tha

I purchased some furniture and it smelled extremely toxicFamily members got severe headaches, vomiting and breathing problemsFurniture was moved to another room in order to off gas so that we would not be exposed to the dangerous chemicalsThe toxic smell of the chemicals did not dissipate over days of ventilating in a separate room with the window open and a fan goingThis smell is beyond any of the typical odors that come off of new furniture and is unlike any that I have ever encounteredIt is extremely pungent and causes me to almost vomitContacted the store to try to get them to take the furniture back and they refused, even offered for them to take the furniture back for free and they still refusedThe store offered the floor model, but the same issue could still exist with this as wellI have also contacted the EPA to see if there is anything that can be done about thisI have heard of other stores that would gladly assist with this type of thing and take back the

The General Manager, which helped the salesperson write up the order, the chest was not part of the order? The sales tag on the furniture say's 4-pc set which included the bed, dresser, nightstand, & mirror? The customer signed two different sales order forms, neither one has the chest on the paperwork ?

HI [redacted] MY NAME IS ANTONIO AND IM THE STORE MANAGER AT JR FURNITURE HILLSBORO LOCATE AT SE TV HWY HILLSBORO OR REGRDING CUSTOMER [redacted] #ID [redacted] I HAVE TALK TO CUSTERMER WE DELIVER THE MERCHANDISE TIME BUT THEY REFUCE TO RECIEVE BECAUSE HE SAID IS DIFERENT COLOR WICH IS SAME MODEL NUM SAME PRODUCT SAME COLOR I PERSONAL ORDER MORE TABLES TO MEET HIS SATIFACTION BUT SAME RESULT.I TALK TO MR [redacted] AGAIN AND I HAVE TOLL HIM TO COME TO STORE AND I WILL PERSONAL PUT ALL THE TABLES TOGETHER TO HAVE HIM CHOSE WICH ONES HE LIKE HE SAID NO TO DELIVER ONLY IF WE COULD GIVE HIM 50% OFF OTHERWISE HE DONT WANTEDI DO HAVE THE END TABLE TO DELIVER WHEN CUST READY

The above consumer filed claim # [redacted] on 1/4/for possible frame damage to their sectional.? Frame breakage is covered under the protection plan they purchased We dispatched a technician and were advised that there was no frame breakage rather it was a bent spring and spring cage.? This is not covered under the protection plan ? ? Janie C [redacted] SrCall Center Manager GBS Enterprises / GBS Warranty Services, LLC

HI [redacted] MY NAME IS ANTONIO AND IM THE STORE MANAGER AT JR FURNITURE HILLSBORO LOCATE AT SE TV HWY HILLSBORO OR REGRDING CUSTOMER [redacted] #ID [redacted] I HAVE TALK TO CUSTERMER ? WE DELIVER THE MERCHANDISE TIME BUT THEY REFUCE TO RECIEVE BECAUSE HE SAID IS DIFERENT COLOR WICH IS SAME MODEL NUM SAME PRODUCT SAME COLOR I PERSONAL ORDER MORE TABLES TO MEET HIS SATIFACTION BUT SAME RESULT.I TALK TO MR [redacted] AGAIN ? AND I HAVE TOLL HIM TO COME TO STORE AND I WILL PERSONAL PUT ALL THE TABLES TOGETHER TO HAVE HIM CHOSE WICH ONES HE LIKE HE SAID NO TO DELIVER ONLY IF WE COULD GIVE HIM 50% OFF OTHERWISE HE DONT WANTEDI DO HAVE THE END TABLE TO DELIVER WHEN CUST READY? ?

The manufacturer sent the wrong mechanism for repairWe reordered it and the correct one came inThe technician called to schedule but Mr [redacted] refused any repairsMr [redacted] wanted to return? both itemsAfter explaining that this is a manufacturer error Mr [redacted] agreed on having the piece replacedThe claim should be completed this week.Thank you

The customer received a exchange on Saturday the 22nd ?

Sorry we can not take back an item that was special order, we simply cannot take it back the customers responsibility to measure the space the item or items need to be placed before purchasing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I will except the full refundThe only problem I have is that the account number on the credit card was closed because I lost my wallet and I had to close my credit card and debit card accountTherefore, a new account number was issued for both cardsWhere do I go from here!

? Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We got a sofa and loveseat set from this store, upon delivery we found that: - The two items have different colors - They are different from the set that we saw in the storeWe went to the store saying that we want to get a matching set that is the same as the displayed set, since this is what we have chosenThey offered to replace the loveseat that we have with another one that matches the sofa that we have, but we said no, this sofa is not what we want, we just want the same one as the displayed setThe manager of this store talked to us in a very rude way and he kept saying I don't have time for you, I will just give you a matching set, I will not do what you wantThen he said the only thing that I can do is to give you the displayed set itselfThat's really didn't make sense to us, they are offering us a used sofa for the price of a new oneIn order to get out of this situation and not deal with this rude manager anymore we said we can take this used sofa but for a lower

I purchased a sofa 1/2/from JR Furniture and financed with ZibbyThe 1st issue was it took a few weeks to get the sofaThe 2nd issue was the delivery process they fell though on delivering it times witch cause me to miss time from workOn the 3rd time the delivery was super UN professional and I received a damaged productEvery time I have contact the store by phone I get super rude people who say they can’t help me and a manager will call me back but no one ever calls backThe loan company Zibby advised me to not make payments on the sofa until the issue is resolved however the account is becoming very past dueThe 2nd delivery again was very UN professional and they showed up un-announcedAgain the 2nd sofa was damaged not as bad as the 1st but still damaged and it took them a little over a week to get the 2nd sofa outNow for over a month Zibby and I have been trying to get in contact with the store to get a return/refund processed or a discount on the damaged product