Jacob Schoen and Son Funeral Directors

Thank you for providing Mitsubishi Motors North America, Inc(“MMNA”) the opportunity to review and address our customer’s vehicle concernsThis letter serves as confirmation that MMNA is in receipt of your correspondence dated April 17, Our customer purchased his Mitsubishi Lancer Ralliart, VIN: JA32V6FV1DU008881, on December 15, 2012, from Younkers MitsubishiAs the original owner, our customer received a year or 36,miles (whichever occurs first) New Vehicle Limited Warranty and a year or 60,miles (whichever occurs first) Powertrain Warranty (Please See Excerpt), which started on the purchase date Our customer first reported a “Transmission Service Light Required” concern to Younker Mitsubishi on February 19, 2018, R.O# [redacted] , at 48,miles (Please See Excerpt)At the time of service, the dealership scanned for DTC’s (Diagnostic Trouble Codes), found P(Damper Speed Sensor Irrationality), recommended a transmission replacement and provided a repair estimate to the customer; however, the customer declined to pay for the repair expense The customer then contacted our office and requested warranty repair assistanceOur office, Younkers Mitsubishi, MMNA’s District Parts and Service Manager conducted a thorough evaluation of the customer’s concernAccording to Younkers Mitsubishi, the customer had no previous service history that indicates any transmission malfunctions, prior to the February 19, visitIn addition, there are no service records that would indicate a problem with the transmission (within the Powertrain Warranty Period) or suggest that our customer maintained the transmission as outlined in the Warranty and Maintenance Manual (Please See Excerpt) Based on the information reviewed our customer reported a transmission concern outside of the year or 60,miles (whichever occurs first) Powertrain WarrantyGiven this information in its entirety, MMNA is unable to honor our customer’s repair demandMMNA remains committed to fair business practices and customer satisfactionWe will continue to work with the customer to resolve any verifiable or outstanding concerns, per the terms and conditions of MMNA’s Limited Warranty

Mitsubishi Motors North America, Inc(“MMNA”) acknowledges Mr [redacted] ’s dissatisfaction to our response regarding his Mitsubishi Outlander Sport complaintWe regret that Mr [redacted] does not agree/dissatisfied with our response and would like to provide the following information as a Final response to this consumer complaint In the interest of customer satisfaction, MMNA will extend a warranty repair coverage policy adjustment to provide alternate transportation to this consumer during the completion of the needed consumer vehicle repair(s)This policy adjustment will also allow the local dealer service personnel and our local District Parts and Service Manager to perform an extensive road test of the vehicle after repair(s)Our local District Pars and Service Manager will be discussing the alternate transportation arrangement(s) directly with this consumer and the local Mitsubishi dealer performing the pending repair(s)MMNA believes that once the pending repair(s) is completed, the vehicle noise concern will be resolvedAs previously stated, MMNA will continue to honor the terms and conditions of the limited vehicle warranty for any Mitsubishi dealer confirmed manufacturing defects only We appreciate the opportunity to provide a final response to this consumer complaintPlease feel free to contact us for any additional questions or concerns regarding this consumer complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The vehicle is currently at the dealer ( [redacted] ***) as I was able to show them the whining noise coming from the vehicle when in "drive" while fully stopped.In a side note, I was able to show to both the service advisor and the tech the noise the first time I had the vehicle at the dealer for two weeks as well Regards, [redacted]

Mitsubishi Motors North America Inc("MMNA") acknowledges our consumer's rejection of our explanation and decline of reimbursement for the additional expenses incurred for choosing to tow the vehicle to a place other than the closest Mitsubishi dealership, which is part of our complimentary Mitsubishi Roadside Assistance program The consumer elected to tow the vehicle elsewhere and incur the expense to tow the vehicle a much longer distance to a point of the consumer’s preference If the consumer decides to do this, the consumer is responsible for these charges, as this is not a provision of the free Mitsubishi Roadside Assistance program The vehicle will be towed to the closest Mitsubishi dealership or authorized service center under this program The vehicle was not towed to either In addition, the Mitsubishi Roadside Assistance program offers a Trip Interruption benefit In the event a Mitsubishi vehicle is disabled due to a warrantable condition, and the consumer is more than miles from home and the vehicle has to be kept overnight for repairs, the Mitsubishi Roadside Assistance plan will reimburse for reasonable documented expenses for meals, lodging, and transportation up to $per day for a maximum of three days while the consumer is away from home while the vehicle is being repaired This is a daily limit for these specific covered expenses Any other expenses or charges incurred are not eligible for reimbursement The consumer did not elect to utilize this benefit.Unfortunately, we are unable to reimburse for elected expenses that are not covered as outlined above We are sorry that the consumer does not find this satisfactory, but we offer these free benefits as a way to provide consumer satisfaction to the best of our abilities if the vehicle should become disabled We recognize the Trip Interruption benefit may not be the most desirable option for every consumer, but it is our way to offer an option to assist with this type of inconvenience We are unable to extend beyond these benefits for this consumer situation

Mitsubishi Motors North America Inc("MMNA") acknowledges Ms [redacted] complaint regarding her Mitsubishi [redacted] front wiper concernWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# 1- [redacted] ) We have carefully reviewed the information provided by Ms [redacted] and have taken into full consideration the circumstances presented in this consumer complaintIn the interest of customer satisfaction, MMNA will provide a one-time goodwill repair for the front wiper link of this consumer [redacted] ***Please advise the consumer that a service department representative from the local Mitsubishi dealer (Peruzzi Mitsubishi) will make a direct contact to schedule the needed repair appointment We appreciate the opportunity to document, review and respond to this consumer complaint

Mitsubishi Motors North America Inc("MMNA") acknowledges Mr [redacted] ’s complaint regarding his Mitsubishi Outlander SportWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review ( [redacted] ) Along with our District Parts and Service Manager, Mr [redacted] ’s vehicle complaint has been reviewed with the service department of [redacted] MitsubishiAt this time, MMNA will only continue to honor the terms and conditions of the limited vehicle warranty for any confirmed defects by any authorized Mitsubishi dealer in the United StatesIn this particular complaint, [redacted] Mitsubishi is in the process of completing a repair to this consumer vehicle to address the noise concern that was recently confirmed, once the needed repairs are completed, this consumer vehicle will be extensively road tested to ensure the complaint has been fully resolvedNo other assistance will be extended to this consumer at this time beyond the necessary vehicle repairs We apologize that we are unable to offer the assistance this consumer is seeking and appreciate the opportunity to document, review and respond to this consumer complaint

Mitsubishi Motors North America Inc("MMNA") acknowledges [redacted] ’s complaint regarding the rear cross member of her Mitsubishi OutlanderWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# [redacted] ) We have carefully reviewed the information provided by this consumer and have taken into full consideration the circumstances presented We regret to inform that the vehicle has exceeded the limits of the Basic Warranty and as such we cannot honor the request for out of warranty repair assistance for the rear cross member of the consumer vehicle The rear cross member of the vehicle was covered under this warranty for a period of years or 60,miles whichever occur first from the original retail date of the vehicle A complete explanation of terms of the warranty is included with the Owner’s Warranty and Maintenance Manual We are sorry that a more favorable response is not possible and thank you for the opportunity to document, review and respond to this consumer complaint

Mitsubishi Motors North America Inc("MMNA") acknowledges Mr [redacted] ’s complaint regardingthe service fee paid to the local Mitsubishi dealer (Continental Mitsubishi) in diagnosing/servicing his Mitsubishi Outlander Sport Key TransmitterWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# 1- [redacted] ) We have carefully reviewed the information provided by the consumer and have taken into full consideration the circumstances presented in this consumer complaintWe also reached out and spoke to the consumer today to discuss this information provided and to ensure that the consumer fully understands that every authorized Mitsubishi dealer in MMNA’s dealer network require a diagnosis/inspection fee before any diagnosis/inspection is performed on his vehicleUnless the individual dealer informs the consumer of any waiver of any fees (which is solely at the discretion of the dealer if they so choose to do) before or at the time of vehicle delivery to a dealer for any vehicle concerns the consumer presently has, a diagnosis/inspection fee is assessed to every dealer service department customer visit As there is always the possibility of a miscommunication on the dealer service department personnel with this consumer at the time of the dealer visit regarding the vehicle key transmitter concern, we are now confident that after our review of the information as to why a dealer requires a charge of this fee, we have clarified with the consumer any misunderstanding that may have existed and should not occur again for any future dealer service department visits by this consumerOur local District Parts and Service Manager has also discussed with the service department management of the local dealer the circumstances of this complaint to ensure that every service department customer is clearly, fully informed of the requirements surrounding inspection/diagnosis fees After further discussion with the local Mitsubishi dealer involved in this complaint, in the interest of customer satisfaction, they will extend a one-time only reimbursement for the $inspection/key transmitter reprogram repair feeWe request that your office advise this consumer that this is a one-time only exception and any future dealer fee is required by any Mitsubishi dealer during any diagnosis/inspection visits for any/all vehicle concerns this consumer may haveThe local dealer will be processing and handling the delivery of the reimbursement check directly to the consumer address they have on file and should be completed within the next days We appreciate the opportunity to document, review and respond to this consumer complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Mitsubishi Motors has admitted they have no proof I ever received notification of this recallAssuming the notification might have been delivered to the correct address is not sufficient explanationIn addition, they acknowledged to me that I did, indeed, have my vehicle checked for prior recalls, but could find no proof of this notification, which confirms I never received itThe United States Post Office loses and/or fails to deliver mail on a daily basisI will not be satisfied until I am reimbursed for the expenses incurred to replace the defective fuel filler pipe that Mitsubishi Motors failed to notify me of Regards, [redacted]

Mitsubishi Motors North America Inc("MMNA") acknowledges Mr [redacted] ***s complaint regarding the registration concern on his Mitsubishi Outlander SportWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (SR# 1- [redacted] ) We have reviewed the information contained in Mr***’s complaint and would like to report that as of September 7,2017, the consumer has informed our office (through a phone contact by one of our Case Manager) that the local Mitsubishi dealer (Brooklyn Mitsubishi) has resolved the registration concern/complaint We appreciate the opportunity to document, review and respond to this consumer complaintIf your office or the consumer has any other additional questions or concerns regarding this complaint, please feel free to contact our office at 1(888)648-7820, Monday through Friday, 10am to 7pm ESTPlease refer to SR# listed above during your contact

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate your response to my complaint, however, you state in your response that my vehicle has exceeded the limit for the basic warranty and so you cannot honor my reimbursement but this was not a basic wear and tear issueIt was a repair that was brought on by your defective partI have owned six cars and I have never had to replace the blower for the wiperI have attached the recall letter that was sent and underlined the area where you state that the ETACS ECU can potentially cause loss of the blower performanceIt does not state that this will occur within the first 2, or years of the life of the vehicleAs a matter of fact since I have a vehicle, if the time frame for which the part would naturally wear out as opposed to be accelerated by the defective part was an issue, why send me the letter to have it replaced years after I have had the carIt would seem to me that you would have stated that if there has been no problem with the related items then there would be no need to change the part as it would have proven to be alrightEspecially since you are stating that since the part has been replaced there has been no incidentRemember your words of accelerate the wear not immediate malfunction.I find it appalling that rather than take responsibility for this issue that you would rather use unscrupulous reasons to make sure that you are not held responsibleThis is my third Mitsubishi vehicle and I have owned six cars in my lifetime, but this will be my last Mitsubishi vehicleI have owned a Ford, a Mazda and a ToyotaI had in the past referred your company to many of my friends and two purchased cars from MitsubishiI no longer will refer any of my family members or friends to MitsubishiAlthough I am sure that my one opinion does not matter to your business At least I will be saving them from suffering the same fate with your company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Apparently there will be no favorable outcome for this complaint, and we will no longer be customers of Mitsubishi, everMy husband was leaning toward purchasing one a couple of months ago but he has since opted to go with a Subaru because of this situation, and I will be ditching mine for a Honda or Toyota as soon as I make the opportunityVery disappointed in the Mitsubishi brand and will certainly voice my dissatisfaction any chance I getThanks for trying Revdex.comToo bad they didn't address my concern of the starting issues WHILE THE VEHICLE WAS STILL IN THE BASIC WARRANTY PERIODOh, but because it didn't actually brake until outside of the warranty, they won't do anything? Other manufacturers would have made goodwill exceptions under certain circumstances such as this onePoor business practices! The only thing I'll be doing with this car with Mitsubishi is taking it for the free car washes, otherwise I'll patronize small, local businesses for good repair work for a fraction of the cost until I get rid of this car Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First, I would like to address the claim made by Mitsubishi and the dealer that suggests I have not followed the recommended maintenance schedule for my vehicleFor almost all of my maintenance visits, except for maybe one or two oil changes with another local shop, over the past five years or so have been exclusively with the Mitsubishi dealership where I purchased my vehicle, Younker Mitsubishi in RentonTo submit a [redacted] report with only one oil change at around 3k miles very misleading to the Revdex.com and everyone else who reads the response from MitsubishiMitsubishi should have access to those service records should they have asked for them from their dealership, Younker MitsubisTo provide that [redacted] report with no service visits listed is frankly incorrect and purposely misleading.Second, see the attached warranty book for my vehicleOn page 20, you will find my vehicle is covered under the "California" Emission Warranty as I am a Washington state resident and this is where my vehicle is registeredThe California Emission Warranty covers "any emission-related part on your Vehicle" for seven (7) years or 70,milesMy car is currently at less than 50,miles and a little over five (5) years from purchasePlease see page of said warranty bookThis page lists all the covered parts under the California Emission Warranty for defectsParts listed include the Transmission Control Module and the Engine Control Module, both with asterisks indicating these are emission-related parts covered under the seven (7) year, 70,mile warrantyAs the dealership has stated, the code Pindicates there is an issue with the damper speed sensorI am aware this sensor is a part of the Transmission Control Module and/or the Engine Control ModuleThis part reads the movement of the clutch assembly and relays that info back to the transmission controls/valve bodyThis part has failed and is causing the code Pand my issues I have stated previouslyI am also aware this part is located deep within the SST transmission and is not available new as a replacement partTherefore, that is the reason why Younker Mitsubishi suggested a complete transmission replacementThat is the nature of the complicated SST system; when one part fails within the SST, the entire system must be taken apart and/or replacedYou cannot blame the problem on the "powertrain" when the issue is stemming from a part within the powertrain which is the transmission control unit and engine control unit, which is both covered under the California Warranty as outlined aboveI am asking Mitsubishi to prove this part, the damper speed sensor, is not a part of the Transmission Control Unit and/or the Engine Control Unit that is covered by the California WarrantyThey cannot simply blame the powertrain/transmission as a whole and claim they are no longer responsible under such warrantyThe SST is a complicated part and I fully believe a part within the Transmission control unit and/or Engine control unit has failed (damper speed sensor), which is still indeed covered by their warrantyLast, I want to express my extreme disappointment with Mitsubishi as a whole through this processThe powertrain warranty may have expired by a period of about days, and they are unwilling to offer any help as a matter of goodwillThe district manager was also unable to call me directly explaining his decision, even after I requested to speak to himI had to play 3-way phone tag with a customer service rep who would relay my concerns to the district manager insteadThe dealership was not much help either, just handing me a bill for a $17K transmission replacement like it was typical for a transmission with under 50k miles to need to be replacedNeedless ti say, I would never recommend a Mitsubishi product to anyone I know or should ask me going forwardNonetheless, I did my research and Mitsubishi should honor this claim under the California Emission warranty as outlined above Regards, [redacted] ***

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. [redacted] ’s complaint regarding her 2010 Mitsubishi Outlander. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# [redacted] ). We have carefully... reviewed the information provided by Ms. [redacted] and have taken into full consideration the circumstances presented. We regret to inform that Ms. [redacted] ’s vehicle has exceeded the limits of the Basic Warranty at the time of this repair and cannot honor the reimbursement request for the repair cost of the front wiper motor of the vehicle. The wiper system of the vehicle was covered under this warranty for a period of 5 years or 60,000 miles whichever occur first. As you are aware, the vehicle has already exceeded this limit (mileage listed on repair invoice: 124,524 miles) at the time of repair to this part. With respect to the recall notice Ms. [redacted] received for the ETACS and HVAC Blower Motor, no documentation from the facility that performed the repairs to indicate that neither of these recalled parts directly caused the failure of the front wiper motor. Incidentally, the replacement front wiper motor functioned properly after repairs with the OEM recalled parts still in place for an extended period of time/mileage which confirms no direct relation to the front wiper motor failure. We are sorry that a more favorable response is not possible at this time and thank you for the opportunity to document, review and respond to this consumer complaint.

Mitsubishi Motors North America Inc("MMNA") acknowledges Ms [redacted] ’s complaint regarding the brake (wear) concern on her Mitsubishi MirageWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (SR# 1- [redacted] )Along with our District Parts and Service Manager, this complaint has been reviewed with the service department of Lancaster Mitsubishi that was utilized by this consumer for service visitsThis local dealer informed the consumer on both visits of the need for brake service due to wear and tear; the consumer declined this recommendation during both visitsThe local dealer also advised no defect was confirmed to exist with the brakes of this consumer vehicle during these two visitsAs such, we are unable to extend the resolution this consumer is seekingMMNA will continue to honor the terms and conditions of the limited vehicle warranty for any confirmed defects only by any authorized Mitsubishi dealer in the United StatesWe apologize that we are not able to extend the resolution this consumer is seeking and appreciate the opportunity to document, review and respond to this complaint

Mitsubishi Motors North America Inc("MMNA") acknowledge Ms [redacted] ’s complaint regarding her Mitsubishi OutlanderWe have opened a case file for review and documentation [redacted] of Ms [redacted] ’s complaint Our customer relations department is currently in the process of reviewing Ms [redacted] ’s complaint and reimbursement request as there are information related to the repair that is not clear as to what actual repair(s) was performed by a non-Mitsubishi dealer repair facilityWe will provide a final response/resolution to the complaint within the next business days We appreciate the opportunity to document, review and provide an initial response to this consumer complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As a result of the "gravely poor" customer service and customer experience provided by Mitsubishi of North America and its complete inability to provide any technical explanation to neither my technical inquiry (the dealer was not able to produce any technical and plausible explanation to the same inquiry, differently from what was deceively reported by Mitsubishi of North America) nor to my customer service complaint about the unacceptable behavior of [redacted] , customer service rep at Mitsubishi of North America, I proceeded to trading in my Mitsubishi Evo and purchase a vehicle with another manufacturer.I want to make crystal clear that Mitsubishi of North America has completely failed its mission towards customer satisfaction based on my experience in this matter, and that I would discourage anyone to acquire any of your vehicles Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am appalled of the response to this matter The focus is on $and a billion dollar company policy versus satisfying a customer and a understanding the safety issue that could have caused serious injury when the vehicle stalled out multiple times on the highway and at intersections I reviewed the warranty and still have not read any information regarding the pointed claim that coverage beyond your guidelines would not be covered *Attached is a word document of several screen shots regarding service done to the vehicle and information I pulled from the Warranty Guidelines First, on page 28, it states "Towing to the nearest Mitsubishi Motors Dealer or other approved service point from the point of disablement if your Vehicle is not driveable (Please retain all towing receipts.) When the word "OR" is included, this gives or stipulates the consumer(myself) an option to take vehicle to your choice We chose the "OR" to have vehicle towed to dealership that last serviced vehicle- THIS NEEDS TO BE HONORED Secondly, on page 28, it states "coverage for post warranty customers are provided reimbursement for warranted parts' but, my issue is under a 'safety' recall concern....Lastly, page 36, headed, EMERGENCY ROAD SERVICE/TOWING , nothing indicates reimbursement or beyond guidelines The picture I want to pain is the warranty was not favorable for my situation We were stranded four hours from home, with no change of clothes or resourceThe vehicle was just serviced by the dealership for the transmission two days prior to breaking down and becoming inoperable You may contact the service advisor(advisor requested) about said issue and can provide more clarity Service advisor information is attached to document.Please lets resolve this issue and provide what I am requesting or this will be taken further and fought until resolution Regards, [redacted]

Mitsubishi Motors North America, Inc(“MMNA”) acknowledges Mr [redacted] ’s complaint regarding his Mitsubishi Lancer Evolution We regret to learn of the circumstances that led to his complaint and have opened a case ( [redacted] ) for review and documentation Upon review of all pertinent information with the local Mitsubishi dealer (Glendale Mitsubishi) and our District Parts and Service Manager, warranty repair coverage to the vehicle’s clutch cannot be administered at this time due to the consumer's refusal to allow the dealer to perform a proper tear down inspection of the vehicle transmission, clutch assemblyBased on the preliminary (visual) inspection performed by the dealer service technician, the current vehicle shift failure is pointing towards possible wear and not a manufacturing defect on any clutch or transmission parts The limited warranty on any Mitsubishi vehicle will only cover a repair as a result of a defective part(s) and has no provision for any worn out componentIf the consumer would like to authorize a full teardown inspection, request for warranty repair coverage can be reviewed at that time and as previously stated will cover any confirmed defective parts onlyUnless this consumer is willing to follow this process, the dealer and MMNA cannot extended any warranty repair coverage for this complaint at this time As of this time, the consumer has elected to decline any tear down inspection and advised our office that he would have repairs performed at a non Mitsubishi dealer repair facility We apologize that a more favorable response is not possible to this consumer vehicle clutch concern at this time and thank you for the opportunity to respond

Mitsubishi Motors North America Inc("MMNA") acknowledges Mr [redacted] ***’s complaint regarding the front headlight bulbs on his Mitsubishi LancerWe appreciate the opportunity to review and respond to this consumer complaint and have opened a case for documentation and review ( [redacted] ) Our office contacted and reviewed the complaint with Mr [redacted] on October 22, 2015, and took into full consideration the information he presented Since no defect was confirmed to exist with the headlight system of this consumer vehicle at the time of repair by the local Mitsubishi dealer ( [redacted] Mitsubishi, 11/6/@ 25,miles), we cannot provide the resolution (reimbursement of $64.14) that this consumer is requestingBased on the age and mileage at the time of the headlight bulb replacement repair, it is not uncommon that such a repair/service would need to be performedHeadlight bulbs in general have a life span of about 1-2,hours of daily useDepending on the driving conditions the vehicle is operated on, extended use of the headlights can shorten this life span for the headlight bulb(s) MMNA will continue to honor the terms and conditions of the limited vehicle warranty for any confirmed defects only by any authorized Mitsubishi dealer in the United StatesWe apologize that we are not able to offer the resolution this consumer is seeking, but appreciate the opportunity to document, review and respond to this complaint