Jacob Schoen and Son Funeral Directors

Mitsubishi Motors North America Inc("MMNA") acknowledges Mr [redacted] complaint regarding his Mitsubishi Lancer EvolutionWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (1- [redacted] ) Along with our District Parts and Service Manager, Mr [redacted] vehicle complaint has been reviewed with the service department of Little Joe’s MitsubishiAt this time, MMNA has authorized the needed paint repair on this consumer vehicle as well as extending a reimbursement for a one month car paymentOur office has left a phone voice mail message to the customer today to inform of this resolution/information We apologize for any inconvenience the consumer experienced related to the stated vehicle paint concernWe appreciate the opportunity to document, review and respond to this consumer complaint

Mitsubishi Motors North America Inc("MMNA") acknowledges Ms [redacted] ’s complaint regarding her Mitsubishi LancerWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (1- [redacted] ) Our office contacted and reviewed the complaint with Ms [redacted] on April 18, and took into full consideration the information she presented Based on the information presented on her complaint as well as information during our conversation with her, we recommend that she consider returning the vehicle to a Mitsubishi dealer of her choice in order to have our local District Parts and Service Manager perform a physical inspection of her vehicle to determine if the consumer allegation that her vehicle has an “incorrect engine” is validWe also advised the consumer that since she has not produced any documented evidence to validate this claim, we are not be able to offer the resolution she is seeking from MMNAAs mutually agreed, Ms [redacted] is to call our office back to advise of when and which dealer she would like the vehicle inspection to be performed We appreciate the opportunity to document, review and respond to this complaintWe can provide an update to this complaint once the vehicle inspection is completed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Mitsubishi Motors North America, Inc(“MMNA”) acknowledges Mr [redacted] ’s dissatisfaction to our initial response regarding his Mitsubishi Outlander complaintWe regret that Mr [redacted] does not agree/dissatisfied with our response, but facts relating to this complaint do not allow us to render any other position on this matter As previously stated, the local Mitsubishi dealer ( [redacted] ) did not confirm any uncharacteristic noise on this consumer vehicleToday, our local District Parts and Service Manager (per customer request) performed a physical inspection of the vehicle and did not confirm any uncharacteristic noise associated with the operation of this consumer vehicleThe local District Manager also spoke to Mr [redacted] today to provide him of his findings and offered to re-inspect his vehicle during his normally scheduled monthly dealer visit if any unusual noises do occur on the vehicle in the futureAs such we respectfully reiterate our position of honoring the terms and conditions of the limited vehicle warranty for any dealer verified defects only We apologize that a more favorable response is not available to Mr [redacted] ’s rebuttal/complaint and appreciate the opportunity to provide a final response to this matter

Mitsubishi Motors North America, Inc(“MMNA”) acknowledges Mr [redacted] ’s complaint regarding the brakes on his Mitsubishi Lancer Evolution We regret to learn of the circumstances that led to his complaint and have opened a case [redacted] ) for review and documentation We have reviewed this consumer complaint with the local Mitsubishi dealer that inspected his vehicle ( [redacted] MITSUBISHI-N.HUNTINGDON, PA) along with the District Parts and Service Manager assigned to this dealerWe have determined that no manufacturing non-conformity has been verified with respect to the brake (pads, rotors) components, but rather they have been confirmed worn out on this consumer vehicleAs, such repairs cannot be authorized or performed under the terms of the limited vehicle warranty coverageThe local Mitsubishi dealer Service Manager and our office provided this information to this consumer after a full brake inspection performed by the dealer service technician, but the consumer believes this information is incorrectOur office informed the consumer that he is free to return his vehicle for a re-inspection at another Mitsubishi dealer to confirm if the diagnosis/inspection results of the initial Mitsubishi dealer is correct or not, but the consumer was not accepting of this available option to him Mitsubishi Motors North America will continue to honor the terms and conditions of the limited vehicle warranty for any dealer verified manufacturing defect only.If this consumer considers returning his vehicle to any local Mitsubishi dealer for a re-inspection of this or any other outstanding vehicle concern and informs our office of this action, we will contact the dealer the vehicle is returned to on the day of his vehicle re-inspection appointment and review the dealer findings (diagnosis) regarding this consumer alleged brake parts defect concernAs previously stated, unless a defective part is confirmed by a local Mitsubishi dealer, no warranty coverage will be provided for any needed vehicle repair(s)We appreciate the opportunity to document, review and respond to this complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response that Mitsubishi motor provided lacks any cogent contentI requested:1) A technical explanation for how the first set of OED brake pads can completely wear out the OED rotors when the brake pads are still not fully worn out after 16,miles of standard road use for the carPlease provide a technical answer to this question, or accept that there is a design or component flaw in my EVO 2015.2) An explanation on why your customer service representative named " [redacted] " took the freedom to exhibit extremely poor professional manners during our phone call by: a) Continually interrupting me during the phone call; b) Exhibiting a deep confrontational attitude to my complaint; c) Refusing to put me in contact with a supervisor when I requested to do so; d) Hanging up on me in the middle of the phone call Regards, [redacted] I still have not received an explanation on how the

Mitsubishi Motors North America, Inc(“MMNA”) acknowledges Ms*** ***’s dissatisfaction to our response regarding her Mitsubishi Outlander complaintWe regret that Ms*** does not agree/dissatisfied with our response, but the facts of this case do not allow us to render any other decision
As previously stated, our office has fully reviewed all the pertinent information regarding Ms***’s complaintAlthough we understand why Ms*** feels our response does not meet her expectations, the fact remains that his vehicle is beyond the terms and conditions of the limited vehicle warranty and as such cannot be utilize to cover the needed repairs to her vehicle front wiper motorPlease understand that due to the age and current mileage of any vehicle similar to Ms***’s, it is not uncommon that it may require repairs for any component at any given time.
Again, we apologize that a more favorable response is not available to Ms***’s rebuttal/complaint and appreciate the opportunity to provide a final response to this matter

Mitsubishi Motors North America, Inc(“MMNA”) acknowledges Mr*** ***’s dissatisfaction to our response regarding his Mitsubishi Lancer Evolution complaintWe regret to learn that this consumer does not agree/dissatisfied with our response, but the facts of this case do not allow us to take any other position on this complaint
As previously stated, our office has fully reviewed all the pertinent information regarding this consumer complaintAlthough we understand why the consumer feels our response does not meet his expectations, the fact remains that no defect was confirmed to exist with the brake parts on this consumer vehicle at the time of inspection/diagnosis by the local Mitsubishi dealer (*** *** Mitsubishi, North Huntingdon PA) and cannot provide the resolution this consumer is seekingIn response to the consumer claim that he has not been provided a technical response related to this complaint, the local dealer service department provided this information to the consumer which the consumer refused to accept as factually correct (based on inspection/diagnosis by a certified Mitsubishi Service Technician), but would rather engage in repeating allegations that a defect on the parts related to this complaint is defectiveAgain, we recommend that your office advise this consumer to consider returning the vehicle to another Mitsubishi dealer and authorize a second inspection of the vehicle brake system/components if the consumer requires further confirmation if the information provided by the initial local Mitsubishi dealer is factually correct or notMitsubishi Motors will continue to honor the terms and conditions of the limited vehicle warranty for any confirmed defective parts only by any Mitsubishi dealer in the United States
Again, we apologize that a more favorable response is not available to this consumer rebuttal/complaint and appreciate the opportunity to provide a final response to this matter

Mitsubishi Motors North America, Inc("MMNA") acknowledges *** *** *** Mitsubishi Outlander Sport transmission (CVT) concernsWe have reviewed the information contained on his complaint form and would like to offer the following information as a response.
We have reviewed
*** *** vehicle concern with the consumer and her husband, our District Parts and Service Manager, as well as with the Service Manager of the local dealer (Gwinnett Mitsubishi) that performed a full and comprehensive vehicle inspection of this consumer vehicle transmission complaintUpon completion of the inspection of *** *** vehicle by the local dealer, it has been determined that the addition of incorrect transmission fluid type by the consumer (her husband) is the cause of the current transmission concernAs such we are unable to provide warranty coverage for any needed repair for this consumer’s vehicle transmission at this timeMitsubishi Motors North America will continue to honor the terms and conditions of the limited vehicle warranty for any dealer confirmed manufacturing or part non conformity only.
We thank you for the opportunity to document, review and respond to this consumer complaint

Mitsubishi Motors North America Inc("MMNA") acknowledges Ms. *** * *** complaint regarding her Mitsubishi LancerWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# ***)
We have
spoken to the consumer today regarding the vehicle concern listed on her complaint and advised her that due to the vehicle has exceeded the terms and conditions of the limited vehicle warranty, we are unable to offer any assistance to the repair her vehicle may needWe also clarified with the consumer that the stated repair on her vehicle in (actually was on 3/12/2008) was not a recall repair but for a warranty repair coverageWe recommend that the consumer review her assistance request with the service department management of the dealer to see if they could possibly extend any assistance to her vehicle concern, but clearly stated that there is no guarantee that the dealer will offer any assistance she is seeking
We appreciate the opportunity to document, review and respond to this consumer complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mitsubishi has issued a recall knowing that the front cross member had rust and corrosion issues, which is exactly what has happened to the rear....in the same amount of time as the front occurred
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They can not prove that that the ecu was not that cause of the failure Just being a conglomerate beating up on small people just coz they can Post that as my feeling, and other victims, please
Regards,
*** ***

Mitsubishi Motors North America, Inc(“MMNA”) acknowledges Mr*** ***’s dissatisfaction to our response regarding his Mitsubishi Lancer complaintWe regret that Mr*** does not agree/dissatisfied with our response, but the facts of this case do not allow us to render any other decision
As previously stated, our office has fully reviewed all the pertinent information regarding Mr***’s complaintAlthough we understand why Mr*** feels our response does not meet his expectations, the fact remains that no defect was confirmed to exist with the headlight system of this consumer vehicle at the time of repair by the local Mitsubishi dealer (*** *** Mitsubishi, 11/6/@ 25,miles), we cannot provide the resolution (reimbursement of $64.14) this consumer is seeking
Again, we apologize that a more favorable response is not available to Mr***’s rebuttal/complaint and appreciate the opportunity to provide a final response to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I will contact *** *** and inform *** *** hopefully within the next few days
*** ***

Mitsubishi Motors North America Inc("MMNA") acknowledges *** ***’s complaint regarding the additional towing fees incurred during a recent out of town trip by the consumer with their Mitsubishi OutlanderWe appreciate the opportunity to review and respond to this consumer complaint and
have opened a case for documentation (SR# ***)
We have carefully reviewed the information provided by the consumer and have taken into full consideration the circumstances presented. The limited vehicle warranty on all Mitsubishi vehicles does not have any provision for any additional incidental expenses incurred by a Mitsubishi vehicle owner when a vehicle breakdown/concern occurThis information is provided on page of the vehicle Warranty and Maintenance manualThe limited vehicle warranty which includes Emergency Roadside Service coverage is available to any Mitsubishi vehicle/owner for a period of years from the original warranty start date of the vehicle to facilitate a tow of the vehicle from the location of the vehicle breakdown to the nearest Mitsubishi dealer onlyIf a vehicle owner decides to request/initiate a tow beyond the nearest Mitsubishi dealer from the location of the vehicle breakdown, all fees associated beyond the scope of our Emergency Roadside Service coverage is the responsibility of the vehicle ownerAs such, we are unable to offer the resolution this consumer is requesting.
We are sorry that a more favorable response is not possible at this timeAgain, we thank you for the opportunity to document, review and respond to this consumer complaint

Thank you for providing Mitsubishi Motors North America, Inc(“MMNA”) the opportunity to review and address our customer’s vehicle concernsThis letter serves as confirmation that MMNA is in receipt of your correspondence dated April 17,
Our customer purchased his Mitsubishi
Lancer Ralliart, VIN: JA32V6FV1DU008881, on December 15, 2012, from Younkers MitsubishiAs the original owner, our customer received a year or 36,miles (whichever occurs first) New Vehicle Limited Warranty and a year or 60,miles (whichever occurs first) Powertrain Warranty (Please See Excerpt), which started on the purchase date
Our customer first reported a “Transmission Service Light Required” concern to Younker Mitsubishi on February 19, 2018, R.O# ***, at 48,miles (Please See Excerpt)At the time of service, the dealership scanned for DTC’s (Diagnostic Trouble Codes), found P(Damper Speed Sensor Irrationality), recommended a transmission replacement and provided a repair estimate to the customer; however, the customer declined to pay for the repair expense
The customer then contacted our office and requested warranty repair assistanceOur office, Younkers Mitsubishi, MMNA’s District Parts and Service Manager conducted a thorough evaluation of the customer’s concernAccording to Younkers Mitsubishi, the customer had no previous service history that indicates any transmission malfunctions, prior to the February 19, visitIn addition, there are no service records that would indicate a problem with the transmission (within the Powertrain Warranty Period) or suggest that our customer maintained the transmission as outlined in the Warranty and Maintenance Manual (Please See Excerpt)
Based on the information reviewed our customer reported a transmission concern outside of the year or 60,miles (whichever occurs first) Powertrain WarrantyGiven this information in its entirety, MMNA is unable to honor our customer’s repair demandMMNA remains committed to fair business practices and customer satisfactionWe will continue to work with the customer to resolve any verifiable or outstanding concerns, per the terms and conditions of MMNA’s Limited Warranty

This is in response to your recent e-mail requesting clarification to address the consumer’s allegation that our company personnel engaged in unprofessional behaviorWe are concerned that the customer viewed his interaction with us as unprofessional, as that was not our intentionWe apologize if our handling of this matter did not meet the consumer’s expectationsWhile we understand that our response may have given the consumer this opinion, we have explained to the consumer that unless the local Mitsubishi dealership is authorized to perform and complete a full diagnosis to determine the root cause of the vehicle concern presented, we are not able to render a decision with respect to repair coverage (warranty or not) for the repair(s) the vehicle may needAs the consumer removed the vehicle from the Mitsubishi dealership and did not authorize further inspection, we have not yet been afforded the opportunity to fully evaluate this concern
We appreciate the opportunity to provide this additional information as requestedPlease feel free to contact us to discuss any comments or concerns you may have regarding this consumer complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have fulfilled my obligation as an unhappy customerWhen my brand new car broke down, I called Mitsubishi and towed my car to their nearest dealership for resolutionAs far as I was concerned, at that point they could have analyzed my car by a microscope, which I'm sure they did!!! They told me it is the clutch assembly because there are many other cases just like thisI'm not the professional, they are!!! They did not act professionally and they did not fulfill their obligationTheir corporate rep was lying to me by trying to put the blame on my shoulder with no respect!!! I have taken the liberty of writing two more complaint letters to Mr*** *** (***), and Mr*** *** (**), just to express my dissatisfactionI will pursue this case on a small claim court and do my best to turn this into a class action lawsuitI believe the clutch assembly on these cars are defective and I'm willing to spend my time to prove it(I'm almost positive That the pre-mature clutch assembly replacement on these brand new cars has generated an enormous source of income for the company, which is extremely coincidental!!!)Thank you for your help
Regards,
*** ***

Attached is the Warranty booklet, Roadside Assistance is outlined from pages 7-36.1) MMNA indicated on page 26, what the warranty will not cover, there claim is not outlined on page 26, unless I am looking at a warranty that they possess and I do not.2) On page 28, it points to the Roadside Assistance guidelines, under section that is titled "NOTE", it references what the Roadside Assistance will not cover, "excludes winching of Vehicle off road, Vehicle disabled in rally, racing or other competitive events, and Vehicle used for commercial purposes such as police, taxi, route delivery, livery, or daily rental 3) On page 36, the warranty does not state anything about not covering tow and expenses. It only outlines, if the vehicle is inoperable from neglect or if it is driveable and further damage or safety issues will occur. Thank you,***