Jacob Schoen and Son Funeral Directors

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. [redacted] complaint regarding her 20014 Mitsubishi [redacted] front wiper concern. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR#...

1-[redacted]).
We have carefully reviewed the information provided by Ms. [redacted] and have taken into full consideration the circumstances presented in this consumer complaint. In the interest of customer satisfaction, MMNA will provide a one-time goodwill repair for the front wiper link of this consumer 2014 [redacted]. Please advise the consumer that a service department representative from the local Mitsubishi dealer (Peruzzi Mitsubishi) will make a direct contact to schedule the needed repair appointment.
We appreciate the opportunity to document, review and respond to this consumer complaint.

Mitsubishi Motors North America Inc. ("MMNA") acknowledges [redacted]’s complaint regarding her 2012 Mitsubishi Outlander Sport. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# 1-[redacted]).
We have carefully...

reviewed the information provided by [redacted] and have taken into full consideration the circumstances presented.  We regret to inform that the vehicle has exceeded the limits of the Basic Warranty and as such we cannot extend the resolution requested by this consumer.  The alternator of any Mitsubishi vehicle is covered under this warranty for (original retail delivery date/mileage) 5 years or 60,000 miles whichever occur first. Since this consumer vehicle had a mileage of approximately 62,000 miles during the alternator repair, no warranty coverage was available. A complete explanation of terms of the warranty is included with your Owner’s Warranty and Maintenance Manual.
We are sorry that a more favorable response is not possible at this time and thank you for the opportunity to respond to this consumer complaint.

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. [redacted]’s complaint regarding his 2015 Mitsubishi Outlander Sport. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review ([redacted]).
Along with...

our District Parts and Service Manager, Mr. [redacted]’s vehicle complaint has been reviewed with the service department of [redacted] Mitsubishi. At this time, MMNA will only continue to honor the terms and conditions of the limited vehicle warranty for any confirmed defects by any authorized Mitsubishi dealer in the United States. In this particular complaint, [redacted] Mitsubishi is in the process of completing a repair to this consumer vehicle to address the noise concern that was recently confirmed, once the needed repairs are completed, this consumer vehicle will be extensively road tested to ensure the complaint has been fully resolved. No other assistance will be extended to this consumer at this time beyond the necessary vehicle repairs.
We apologize that we are unable to offer the assistance this consumer is seeking and appreciate the opportunity to document, review and respond to this consumer complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am appalled of the response to this matter.  The focus is on $800 and a billion dollar company policy versus satisfying a customer and a understanding the safety issue that could have caused serious injury when the vehicle stalled out multiple times on the highway and at intersections.  I reviewed the warranty and still have not read any information regarding the pointed claim that coverage beyond your guidelines would not be covered.  *Attached is a word document of several screen shots regarding service done to the vehicle and information I pulled from the 2016 Warranty Guidelines.  First, on page 28, it states "Towing to the nearest Mitsubishi Motors Dealer or other approved service point from the point of disablement if your Vehicle is not driveable (Please retain all towing receipts.)  When the word "OR" is included, this gives or stipulates the consumer(myself) an option to take vehicle to your choice.  We chose the "OR" to have vehicle towed to dealership that last serviced vehicle. - THIS NEEDS TO BE HONORED.   Secondly, on page 28, it states "coverage for post warranty customers are provided reimbursement for warranted parts' but, my issue is under a 'safety' recall concern....Lastly, page 36, headed, EMERGENCY ROAD SERVICE/TOWING , nothing indicates reimbursement or beyond guidelines.   The picture I want to pain is the warranty was not favorable for my situation.  We were stranded four hours from home, with no change of clothes or  resource. The vehicle was just serviced by the dealership for the transmission two days prior to breaking down and becoming inoperable.  You may contact the service advisor(advisor requested) about said issue and can provide more clarity.  Service advisor information is attached to document.Please lets resolve this issue and provide what I am requesting or this will be taken further and fought until resolution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and just given up (what a shame).  I have had the clutch assembly replaced by another independent shop and will never ever purchase another Mitsubishi in my life. This repair alone has cost me about $2500 and just wondering How many others have been thru the same situation!!! I will take this case to a Small Claims Court for a final resolution because I believe this is not right. Thanks for Revdex.com help.
Regards,
[redacted]

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. [redacted]s complaint regarding the registration concern on his 2015 Mitsubishi Outlander Sport. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and...

review (SR# 1-[redacted]).
We have reviewed the information contained in Mr. [redacted]’s complaint and would like to report that as of September 7,2017, the consumer has informed our office (through a phone contact by one of our Case Manager) that the local Mitsubishi dealer (Brooklyn Mitsubishi) has resolved the registration concern/complaint.
We appreciate the opportunity to document, review and respond to this consumer complaint. If your office or the consumer has any other additional questions or concerns regarding this complaint, please feel free to contact our office at 1(888)648-7820, Monday through Friday, 10am to 7pm EST. Please refer to SR# listed above during your contact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Apparently there will be no favorable outcome for this complaint, and we will no longer be customers of Mitsubishi, ever. My husband was leaning toward purchasing one a couple of months ago but he has since opted to go with a Subaru because of this situation, and I will be ditching mine for a Honda or Toyota as soon as I make the opportunity. Very disappointed in the Mitsubishi brand and will certainly voice my dissatisfaction any chance I get. Thanks for trying Revdex.com. Too bad they didn't address my concern of the starting issues WHILE THE VEHICLE WAS STILL IN THE BASIC WARRANTY PERIOD. Oh, but because it didn't actually brake until outside of the warranty, they won't do anything? Other manufacturers would have made goodwill exceptions under certain circumstances such as this one. Poor business practices! The only thing I'll be doing with this car with Mitsubishi is taking it for the free car washes, otherwise I'll patronize small, local businesses for good repair work for a fraction of the cost until I get rid of this car.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes the company reps talked to me before I contacted you. The only thing they ket saying is that they can only assume that the unit was okay since it was not replaced then. I kept reminding them that their recall notice talked of "unstable" voltage. Unstable to me means not constant, and the mechanic had  told me that that this is what had caused the lights to go out - Mitsubishi can only "assume" that it was not. All I was asking them to provide to me was evidence that this unit was not the cause of the failure. They could not even answer as to what triggered them to do the recall, if it was not problems like mine.These are not mechanics I was talking to at Mitsubishi and I seriously doubt their basic science knowledge. This is case of a corporation saying "no" to an individual since they know that there is very little I can do. This matter is not resolve.Thank you 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and we not pursue the issue any longer.As a consumer I am not happy with the response as  I am still expecting that the nearest Mitsubishi dealer maintains and repairs my 3-year old Mitsubishi car.   With the charging stops it will take me between 8 and 12 traveling hours to get the car diagnosed and potentially repaired ( 4 trips at 2 to 3 hours). My next electric car will certainly not be a Mitsubishi ...
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I could not drive without wiper blades as I have a 5 year old child, so I paid for half of the repair. I would appreciate it if I could be reimbursed for my half of the repair which totaled $127. If you could kindly contact Peruzzi and advise them to reimburse my repair I will consider this dispute resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response that Mitsubishi motor provided lacks any cogent content. I requested:1) A technical explanation for how the first set of OED brake pads can completely wear out the OED rotors when the brake pads are still not fully worn out after 16,000 miles of standard road use for the car. Please provide a technical answer to this question, or accept that there is a design or component flaw in my EVO 2015.2) An explanation on why your customer service representative named "[redacted]" took the freedom to exhibit extremely poor professional manners during our phone call by: a) Continually interrupting me during the phone call; b) Exhibiting a deep confrontational attitude to my complaint; c) Refusing to put me in contact with a supervisor when I requested to do so; d) Hanging up on me in the middle of the phone call
Regards,
[redacted]
I still have not received an explanation on how the

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. [redacted]’s complaint regarding her 2013 Mitsubishi Lancer. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (1-[redacted]).
Our office contacted...

and reviewed the complaint with Ms. [redacted] on April 18, 2017 and took into full consideration the information she presented.  Based on the information presented on her complaint as well as information during our conversation with her, we recommend that she consider returning the vehicle to a Mitsubishi dealer of her choice in order to have our local District Parts and Service Manager perform a physical inspection of her vehicle to determine if the consumer allegation that her vehicle has an “incorrect engine” is valid. We also advised the consumer that since she has not produced any documented evidence to validate this claim, we are not be able to offer the resolution she is seeking from MMNA. As mutually agreed, Ms. [redacted] is to call our office back to advise of when and which dealer she would like the vehicle inspection to be performed.
We appreciate the opportunity to document, review and respond to this complaint. We can provide an update to this complaint once the vehicle inspection is completed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Words have been manipulated nicely, but this guy can not brush me off just like many other customers, because I'm in the same type of business as he is and know better. I always take care of my customers no matter what, even if they don't have a warranty.  My brand new car (hardly 4 months old with 4800 miles) had been towed to the dealership for the inspection 2 days prior to district parts manager response. During those 2 days the service manager of the dealership had inspected the car and determined that the clutch has been warned out.  When district parts manager called me he claimed that the service manager is brand new and he did not know the correct procedure. Basically he would sacrifice anyone for his unprofessional and unethical behavior. As you can see in his response, he keeps on blaming me to make his actions look justified. When he called me, knowing that my car has  been there for 2 days for complete inspection, he told me "GET OVER IT AND GIVE THEM AN AUTHORIZATION TO TEAR DOWN THE CLUTCH". Would you believe That? Really? Does this guy truly think everyone is a [redacted]. I will get over it when he is fired. I have not elected to decline anything, that is why I had towed my car directly to the dealership for them to do whatever (He is lying again). By the way, based on Mitsubishi strict code of ethics, employees who willfully violate internal procedures may be subject to disciplinary actions up to and including termination. So, no matter what this guy's position is, he will keep on lying to everyone. I do not wish to deal with this person anymore and demand to have another professional and ethical employee to take over this case. Have you ever in your life seen a brand new car's clutch to wear out in 4 months? Oh, God help us. As always I truly appreciate your help in this matter. I don't know what I could do without you!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. [redacted]’s complaint regarding the front headlight bulbs on his 2010 Mitsubishi Lancer. We appreciate the opportunity to review and respond to this consumer complaint and have opened a case for documentation and review...

([redacted]).
Our office contacted and reviewed the complaint with Mr. [redacted] on October 22, 2015, and took into full consideration the information he presented.  Since no defect was confirmed to exist with the headlight system of this consumer vehicle at the time of repair by the local Mitsubishi dealer ([redacted] Mitsubishi, 11/6/2012 @ 25,387 miles), we cannot provide the resolution (reimbursement of $64.14) that this consumer is requesting. Based on the age and mileage at the time of the headlight bulb replacement repair, it is not uncommon that such a repair/service would need to be performed. Headlight bulbs in general have a life span of about 1-2,000 hours of daily use. Depending on the driving conditions the vehicle is operated on, extended use of the headlights can shorten this life span for the headlight bulb(s).
MMNA will continue to honor the terms and conditions of the limited vehicle warranty for any confirmed defects only by any authorized Mitsubishi dealer in the United States. We apologize that we are not able to offer the resolution this consumer is seeking, but appreciate the opportunity to document, review and respond to this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]