Jacob Schoen and Son Funeral Directors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Thank you so much for your prompt help in the matterit is greatly appreciated
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am unable to complete the manufacturer's suggested repair as all of my available time off from work has been used on my previous repair visits*** *** has informed me that although they are able to do repairs on Saturday, due to the extensive nature of this repair, they are unable to complete it over the weekendIn addition, the dealership informed me that additional time off from work would be required to complete an extensive road test with the district sales manager, who has previously stated that he is unwilling to complete any road tests near my place of employmentI am requesting that MMNA be willing to step up and work with this consumer to address this issue
Regards,
*** ***

Mitsubishi Motors North America Inc("MMNA") acknowledges Ms*** *** ***’s complaint regarding her Mitsubishi Outlander SportWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case (#***) for documentation and review
Along with
our District Parts & Service Manager and the service department of *** *** Mitsubishi, our office has reviewed Ms***’s vehicle concernDuring an engine inspection by the local Mitsubishi dealer, it has been determined that the engine failure was not due to any defect in parts or workmanship during manufacturing, but rather to the confirmed lack off or improper maintenance interval on the engineThe service department of *** *** Mitsubishi took photos of the upper engine condition which shows extensive amount of sludge build up which is a common result of the breakdown in the lubricating qualities of engine oil associated with engine oil use beyond its most effective-protective stateIt is for this reason that vehicle manufacturers provide recommended maintenance information and intervals to minimize the chances of sludge build up. With respect to the customers concern with being charged a diagnostic/inspection fee ($195.00), it is standard automotive industry practice for a dealer to require this fee to guarantee that the technician time spent on inspecting the vehicle concern is covered by the customer (if the result of the diagnosis/inspection leads to a non-warranty repair) or the vehicle manufacturer (if the result of the diagnosis/inspection leads to a warranty repair)
Since the limited vehicle warranty only cover failures due to a part defect, failures confirmed by any Mitsubishi dealer not directly associated to a part defect is not coveredIn this particular complaint, the dealer has confirmed that this current consumer vehicle engine concern is not a result of a defective part and MMNA respectfully decline warranty coverage for the needed engine repair
We appreciate the opportunity to document, review, and respond to this consumer complaintWe apologize a more favorable response is not possible in this case

Mitsubishi Motors North America Inc("MMNA") acknowledges *** ***s complaint regarding the additional rental agency fees during the repair of their Mitsubishi OutlanderWe appreciate the opportunity to review and respond to this consumer complaint and have opened a case for
documentation (SR# 1-***)
We have carefully reviewed the information provided by the consumer and have taken into full consideration the circumstances presented. The limited vehicle warranty on all Mitsubishi vehicles (which also cover recall repair(s) in addition to warranty covered repair(s) within its terns and conditions) does not have any provision for alternate transportation during warranty covered repairsOn a case by case basis, MMNA can extended a policy adjustment on request for alternate transportation based on unforeseen part, repair situation(s) that can prohibit a dealer in completing a repair in a timely mannerHowever, MMNA does not have any control on any individually owned and operated rental agency policy/procedure with respect to age requirements, additional fees for rental customers that do not meet this or any other rental agency requirement(s)In addition, the policy adjustment for alternate transportation assistance request was extended to the vehicle registered owner (consumer) onlyAs such, we are unable to offer the resolution this consumer is seeking
We are sorry that a more favorable response is not possible at this timeAgain, we thank you for the opportunity to document, review and respond to this consumer complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I understand that at this point there is nothing else I can do to get Mitsubishi to fix my car under warranty, I wanted to leave a record of the events and also that the whining noise coming from the engine when the vehicle is in Drive and it is stopped or rolling in idle is still thereThe district manager that drove the vehicle told me that the car comes with insulation so that the driver does not have to listen to soundsI told him that I could hear the noise with the doors and windows close, but to show the noise to the service manager and technician I took them to the front of the vehicle so they could fully identified the sound.I had several vehicles from different brands and I never heard anyone state that a whining noise is and even worse claim that it is for that reason that the vehicle has insulationI really like the brand but sadly after this experience this will be my last Mitsubishi and not because it has an abnoise, but because Mitsubishi as a company is not doing what they are suppose to do, fix it under warranty.Some side notes on this topic, I was told that they couldn't replace the transmission because the noise was too low (So that is proof that they heard the noise) and again, I don't necessarily want a new transmissionThe noise could be coming from many other possible sources and it just happens to be notorious when in drive and the engine at idle speed
Regards,
*** ***

May 10,
Revdex.com
Viewridge Ave #
San Diego, CA 92123-
Attention: *** ***
RE: *** ***
Complaint ID# ***
Dear Mr***
Thank you for providing Mitsubishi Motors North America, Inc(“MMNA”) the opportunity to review and address our customer’s concerns regarding his Mitsubishi Lancer Ralliart, VIN: ***
This letter serves as our response to Mr*** latest comments, which suggests that a Damper Sensor exists within a Transmission Control Module or Engine Control ModuleMMNA has determined that Mr*** vehicle is not equipped with a Transmission Control ModuleFurthermore, we have confirmed that a Damper Sensor does not exist within his vehicles Engine Control ModuleUnfortunately, it seems that Mr*** has obtained or received information that does not pertain to his specific vehicle/model
As previously advised, our customer reported a transmission concern outside of the year or 60,miles (whichever occurs first) Powertrain WarrantyGiven this information in its entirety, MMNA is unable to honor our customer’s repair demand
As a result, our position remains the sameMMNA remains committed to fair business practices and customer satisfactionWe will continue to work with the customer to resolve any verifiable or outstanding concerns, per the terms and conditions of MMNA’s Limited Warranty
If you have any information not already included, please submit it to my attention for additional considerationPlease contact me if you have any further questions.
Respectfully,
Mitsubishi Motors North America, Inc
*** ***
*** ***
Mediation Manager
Ph: 714-372-
Fax: 714-934-

*** Motors North America Inc("MMNA") acknowledges Mr*** ***’s complaint regarding his *** I-***We appreciate the opportunity to review and respond to this consumer's complaint and opened a case for documentation (SR# 1-***)
We have carefully reviewed the
information provided by Mr*** and have taken into full consideration the circumstances presented. We regret to inform that the vehicle has exceeded the limits of the Basic Warranty and as such we cannot honor the request for warranty coverage of the main drive battery charging cable replacement. This part of the vehicle was covered under this warranty for a period of years or 36,miles whichever occur first. In addition, the local *** dealer confirmed that the cause of failure is due to damages to the battery charging cable and not any manufacturing defectA complete explanation of terms of the warranty is included with your Owner’s Warranty and Maintenance ManualAs for the consumer request to have the vehicle towed back to their residence, we have approved and arranged for this request to be fulfilled through our Emergency Roadside Service provider as of 9/18/
We thank you for the opportunity to document, review and respond to this consumer complaint

Mitsubishi Motors North America Inc("MMNA") acknowledges Ms*** ***’s complaint regarding her Mitsubishi Eclipse Spyder catalytic converter concernWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR#
***)
We have carefully reviewed the information provided by Ms*** and have taken into full consideration the circumstances presented. We regret to inform that Ms***’s vehicle has exceeded the limits of the Basic and Federal Emissions Warranty and cannot honor the request for repair assistance of the vehicle’s Catalytic Converter. The Catalytic Converter of the vehicle was covered under the Basic warranty for a period of years or 60,miles and was extended under the Federal Emissions warranty for another years or 30, miles (whichever occur first) which both coverage(s) have been exceeded at this time. A complete explanation of terms of the limited vehicle warranty is included in the Owner’s Warranty and Maintenance Manual
We are sorry that a more favorable response is not possible for this concern and thank you for the opportunity to respond to this consumer complaintTell us why here

Mitsubishi Motors North America Inc("MMNA") acknowledges Mr*** ***’s complaint regarding the service locations for his Mitsubishi IMievWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review
***)
Our office contacted and reviewed the complaint with Mr*** today and took into full consideration the information he presented. Based on the information he presented on his complaint as well as information during our conversation with him, we strongly recommended to the consumer that he consider returning the vehicle to a Mitsubishi certified IMiev dealer in order for him to obtain the proper diagnosis, repairs to the outstanding HVAC (heater) vehicle concern the consumer presented to usWe also advised that since there are no current evidence to suggest that his vehicle would not be able to reach the dealer location (with careful planning of his trip to the dealer in advance), we cannot offer his request to have the consumer vehicle towed to the IMiev certified dealer or have a certified IMiev technician perform service outside of the dealer locationWe have provided the consumer with the contact information of the nearest IMiev certified Mitsubishi dealer from his current address and recommend that he call them to schedule an appointment for his vehicle inspection
We apologize that we are not able to offer the resolution this consumer is seeking, but appreciate the opportunity to document, review and respond to this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will continue to disagree for several reasons. First, you indicate your roadside states, "Towing to the nearest Mitshubishi dealer or 'other approved service point' if your vehicle is not drivable". According to your rules, you gave us the option to tow to another service point. In accordance, we decided to take it to dealership that last serviced the vehicle hours prior to breaking down and becoming inoperable. Secondly, I specifically stated in my last response that per your statement, of the policy stating what it would not cover. I responded by explaining I did not see this information. Can you please provide some documentation/screenshots to this policy on what you do not cover? Thirdly, I have provided several documents stating treatment from your corporate office, receipts and service orders of prior work and screenshots of your policy. Lastly, we are being treated very poorly from your corporate office and customer relations team. With this matter, we not purchase another Mitsubishi product because the understanding of handling clear matters of a failed part, that could have caused severe damage to my family, that was part of a safety recall. I am asking for reimbursement for the towing expenses or other agreed amount to satisfy this claim
Regards,
*** ***

Mitsubishi Motors North America Inc("MMNA") acknowledges Mr*** ** ***’s complaint regarding his Mitsubishi OutlanderWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (***)
We contacted and
reviewed the complaint with Mr*** and have taken into full consideration the information he presented. Along with the local Mitsubishi dealer (*** *** ***) service department, Mr***’s complaint was reviewed by them as well and a vehicle inspection was performed (including a road test)The local Mitsubishi dealer reported no confirmation of any defect exist with the consumer’s vehicleThis consumer was afforded the opportunity to demonstrate his vehicle concern during the inspection but was unable to do soAs such, we are unable to extend the resolution that Mr*** is seekingMMNA will continue to honor the terms and conditions of the limited vehicle warranty for any confirmed defects by any authorized Mitsubishi dealer in the United States
We apologize that we are not able to offer any assistance to this consumer concern at this time and appreciate the opportunity to document, review and respond to this complaint

Mitsubishi Motors North America Inc("MMNA") acknowledges Mr*** *** complaint regarding his Mitsubishi EndeavorWe appreciate the opportunity to review and respond to this consumer complaint and have opened a case for documentation (SR# 1-***)
We
have carefully reviewed the information provided by this consumer and have taken into full consideration the circumstances presented. Based on our review of this consumer complaint with the local Mitsubishi dealer (*** *** Mitsubishi, Columbia, MO) that inspected the vehicle on 5/23/2017, our office was advised that since the portion of the vehicle that allegedly was affected by a rust perforation concern had been repaired by the consumer, the local dealer was not able to confirm this consumer allegation and therefore, could not determine if in fact a defect existed prior to the repairs made by the consumerSince the vehicle was presented to the local dealer at a time when the terms and conditions of the rust/corrosion perforation warranty already expired (November 27, expiration date), we are unable to offer any assistance to this consumer complaint
We are sorry that a more favorable response is not possible at this time and thank you for the opportunity to document, review and respond to this consumer complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, I would like to address the claim made by Mitsubishi and the dealer that suggests I have not followed the recommended maintenance schedule for my vehicle. For almost all of my maintenance visits, except for maybe one or two oil changes with another local shop, over the past five years or so have been exclusively with the Mitsubishi dealership where I purchased my vehicle, Younker Mitsubishi in Renton. To submit a [redacted] report with only one oil change at around 3k miles very misleading to the Revdex.com and everyone else who reads the response from Mitsubishi. Mitsubishi should have access to those service records should they have asked for them from their dealership, Younker Mitsubishi. To provide that [redacted] report with no service visits listed is frankly incorrect and purposely misleading.Second, see the attached warranty book for my vehicle. On page 20, you will find my vehicle is covered under the "California" Emission Warranty as I am a Washington state resident and this is where my vehicle is registered. The California Emission Warranty covers "any emission-related part on your Vehicle" for seven (7) years or 70,000 miles. My car is currently at less than 50,000 miles and a little over five (5) years from purchase. Please see page 23 of said warranty book. This page lists all the covered parts under the California Emission Warranty for defects. Parts listed include the Transmission Control Module and the Engine Control Module, both with asterisks indicating these are emission-related parts covered under the seven (7) year, 70,000 mile warranty. As the dealership has stated, the code P1875 indicates there is an issue with the damper speed sensor. I am aware this sensor is a part of the Transmission Control Module and/or the Engine Control Module. This part reads the movement of the clutch assembly and relays that info back to the transmission controls/valve body. This part has failed and is causing the code P1875 and my issues I have stated previously. I am also aware this part is located deep within the SST transmission and is not available new as a replacement part. Therefore, that is the reason why Younker Mitsubishi suggested a complete transmission replacement. That is the nature of the complicated SST system; when one part fails within the SST, the entire system must be taken apart and/or replaced. You cannot blame the problem on the "powertrain" when the issue is stemming from a part within the powertrain which is the transmission control unit and engine control unit, which is both covered under the California Warranty as outlined above. I am asking Mitsubishi to prove this part, the damper speed sensor, is not a part of the Transmission Control Unit and/or the Engine Control Unit that is covered by the California Warranty. They cannot simply blame the powertrain/transmission as a whole and claim they are no longer responsible under such warranty. The SST is a complicated part and I fully believe a part within the Transmission control unit and/or Engine control unit has failed (damper speed sensor), which is still indeed covered by their warranty. Last, I want to express my extreme disappointment with Mitsubishi as a whole through this process. The powertrain warranty may have expired by a period of about 60 days, and they are unwilling to offer any help as a matter of goodwill. The district manager was also unable to call me directly explaining his decision, even after I requested to speak to him. I had to play 3-way phone tag with a customer service rep who would relay my concerns to the district manager instead. The dealership was not much help either, just handing me a bill for a $17K transmission replacement like it was typical for a transmission with under 50k miles to need to be replaced. Needless ti say, I would never recommend a Mitsubishi product to anyone I know or should ask me going forward. Nonetheless, I did my research and Mitsubishi should honor this claim under the California Emission warranty as outlined above.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The vehicle is currently at the dealer ([redacted]) as I was able to show them the whining noise coming from the vehicle when in "drive" while fully stopped.In a side note, I was able to show to both the service advisor and the tech the noise the first time I had the vehicle at the dealer for two weeks as well.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mitsubishi Motors has admitted they have no proof I ever received notification of this recall. Assuming the notification might have been delivered to the correct address is not sufficient explanation. In addition, they acknowledged to me that I did, indeed, have my vehicle checked for 2 prior recalls, but could find no proof of this notification, which confirms I never received it. The United States Post Office loses and/or fails to deliver mail on a daily basis. I will not be satisfied until I am reimbursed for the expenses incurred to replace the defective fuel filler pipe that Mitsubishi Motors failed to notify me of. 
Regards,
[redacted]

Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges Ms. [redacted]’s disagreement to our response regarding her 2004 Mitsubishi Endeavor complaint. We regret that Ms. [redacted] does not agree/unsatisfied with our response, but the facts of this case do not allow us to render any other decision.
As we previously advised, Mitsubishi Motors North America has fully reviewed/investigated the information provided by this consumer and did not confirm an error in sending the required recall notification for the fuel filler pipe of the consumer’s 2004 Mitsubishi Endeavor. As such we are unable to offer the resolution this consumer is requesting.
We apologize that a more favorable response is not possible and thank you for the opportunity to provide a final response on this consumer's complaint.

Mitsubishi Motors North America Inc. ("MMNA") acknowledges our consumer's rejection of our explanation and decline of reimbursement for the additional expenses incurred for choosing to tow the vehicle to a place other than the closest Mitsubishi dealership, which is part of our complimentary Mitsubishi Roadside Assistance program.  The consumer elected to tow the vehicle elsewhere and incur the expense to tow the vehicle a much longer distance to a point of the consumer’s preference.  If the consumer decides to do this, the consumer is responsible for these charges, as this is not a provision of the free Mitsubishi Roadside Assistance program.  The vehicle will be towed to the closest Mitsubishi dealership or authorized service center under this program.  The vehicle was not towed to either.  In addition, the Mitsubishi Roadside Assistance program offers a Trip Interruption benefit.  In the event a Mitsubishi vehicle is disabled due to a warrantable condition, and the consumer is more than 150 miles from home and the vehicle has to be kept overnight for repairs, the Mitsubishi Roadside Assistance plan will reimburse for reasonable documented expenses for meals, lodging, and transportation up to $175.00 per day for a maximum of three days while the consumer is away from home while the vehicle is being repaired.  This is a daily limit for these specific covered expenses.  Any other expenses or charges incurred are not eligible for reimbursement.  The consumer did not elect to utilize this benefit.Unfortunately, we are unable to reimburse for elected expenses that are not covered as outlined above.  We are sorry that the consumer does not find this satisfactory, but we offer these free benefits as a way to provide consumer satisfaction to the best of our abilities if the vehicle should become disabled.  We recognize the Trip Interruption benefit may not be the most desirable option for every consumer, but it is our way to offer an option to assist with this type of inconvenience.  We are unable to extend beyond these benefits for this consumer situation.

Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges Mr. [redacted]’s complaint regarding the brakes on his 2015 Mitsubishi Lancer Evolution.  We regret to learn of the circumstances that led to his complaint and have opened a...

case                  [redacted]) for review and documentation.
We have reviewed this consumer complaint with the local Mitsubishi dealer that inspected his vehicle ([redacted] MITSUBISHI-N.HUNTINGDON, PA) along with the District Parts and Service Manager assigned to this dealer. We have determined that no manufacturing non-conformity has been verified with respect to the brake (pads, rotors) components, but rather they have been confirmed worn out on this consumer vehicle. As, such repairs cannot be authorized or performed under the terms of the limited vehicle warranty coverage. The local Mitsubishi dealer Service Manager and our office provided this information to this consumer after a full brake inspection performed by the dealer service technician, but the consumer believes this information is incorrect. Our office informed the consumer that he is free to return his vehicle for a re-inspection at another Mitsubishi dealer to confirm if the diagnosis/inspection results of the initial Mitsubishi dealer is correct or not, but the consumer was not accepting of this available option to him.
Mitsubishi Motors North America will continue to honor the terms and conditions of the limited vehicle warranty for any dealer verified manufacturing defect only.If this consumer considers returning his vehicle to any local Mitsubishi dealer for a re-inspection of this or any other outstanding vehicle concern and informs our office of this action, we will contact the dealer the vehicle is returned to on the day of his vehicle re-inspection appointment and review the dealer findings (diagnosis) regarding this consumer alleged brake parts defect concern. As previously stated, unless a defective part is confirmed by a local Mitsubishi dealer, no warranty coverage will be provided for any needed vehicle repair(s). We appreciate the opportunity to document, review and respond to this complaint.

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. [redacted]’s complaint regarding her 2010 Mitsubishi Outlander. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# [redacted]).
We have carefully...

reviewed the information provided by Ms. [redacted] and have taken into full consideration the circumstances presented.  We regret to inform that Ms. [redacted]’s vehicle has exceeded the limits of the Basic Warranty at the time of this repair and cannot honor the reimbursement request for the repair cost of the front wiper motor of the vehicle.  The wiper system of the vehicle was covered under this warranty for a period of 5 years or 60,000 miles whichever occur first.  As you are aware, the vehicle has already exceeded this limit (mileage listed on repair invoice: 124,524 miles) at the time of repair to this part. With respect to the recall notice Ms. [redacted] received for the ETACS and HVAC Blower Motor, no documentation from the facility that performed the repairs to indicate that neither of these recalled parts directly caused the failure of the front wiper motor. Incidentally, the replacement front wiper motor functioned properly after repairs with the OEM recalled parts still in place for an extended period of time/mileage which confirms no direct relation to the front wiper motor failure.
We are sorry that a more favorable response is not possible at this time and thank you for the opportunity to document, review and respond to this consumer complaint.

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. [redacted]’s complaint regarding her 2004 Mitsubishi Endeavor. We appreciate the opportunity to review and respond to this consumer complaint and have opened a case for documentation (SR# [redacted]). We have reviewed the information...

provided by Ms. [redacted] on her complaint and would like to offer the following information as a response.
Our records indicate MMNA sent out the proper notification to the correct consumer address provided by the [redacted] state motor vehicles department to advise of a safety recall for the fuel filler pipe on their 2004 Endeavor in February of 2011 (as required by the National Highway Traffic Safety Administration). We did not receive any returned mail of this recall notification from the United States Postal Service that was sent to this address. Since this notification was sent to the correct address and not returned to MMNA, we confidently assume that this notification was delivered as requested or lost beyond the control of MMNA. We also would like to state that prior notices (1 warranty extension and 2 other recalls) sent to this consumer’s address were confirmed received as the consumer was able to have the former local dealer (Fiore Mitsubishi, Altoona PA) perform/complete these prior recalls to their vehicle.
Although we understand why this consumer disagrees with our decision not to provide the reimbursement as requested, MMNA has no information to suggest that the most recent notification regarding the recall to the fuel filler pipe was not delivered to this consumer address. We respectfully regret that we must reiterate our position of no reimbursement for the cost of the fuel filler pipe repair performed at an independent, non - Mitsubishi dealer after the recall notification was sent to the consumer.  We appreciate the opportunity to provide a response to this consumer complaint.