Jamal's Collision & Frame

As previously stated, TimePayment’s Legal Resolutions Department has a process in-place for investigating claims of identity theftIf you would like for TimePayment’s Legal Resolutions Department to investigate your claim of identity theft, as it relates to this Consumer Equipment Lease, then please complete the Forgery Questionnaire that was attached to our initial responseOnce the completed Questionnaire and accompanying documents are received, our Legal Resolutions Department will commence a formal investigation into the matter and inform you of the outcome, in writing, within days from the date of receipt Please note: TimePayment Corpdoes not report its accounts to ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does NOT satisfy my issues and/or concerns in reference to complaint #***Timepayment is a fraud and I have already contacted the Attorney Generals office of *** *** and they will help me along with Lawyer *** ***.
Regards,
*** *** ***

As previously stated, TimePayment received your electronic credit application from an independent equipment vendorAs such, we must first investigate the matter before being able to definitively determine whether or not identity theft has occurred Once the Forgery Questionnaire is received by our Legal Resolutions Department, it will be assign(and investigated-by) a representativeYou will receive a letter, once the investigation has commenced, and may contact the representative assigned to your account with any questions, or for updates You will receive another letter at the conclusion of the investigation, informing you of the findings and outcomeWe appreciate your patience and cooperation during this process

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I tried to call and cancel my contract and dent the equipment back within the days allowedThis was after finding out that they lied to me on recording and would NOT give me a copy nor would they go and listen to iton recording they said over the term of my lease I would only pay around $3,totalI asked them several times to repeat it and they didI even asked for the total interest I would end up paying and they said around $1,200., and I repeated it back to them and he said CORRECT....I was told too bad because I signed the papers, which are in a way that you don't show the total unless you calculate it yourself, this is how the get away with FRAUDThey tell you one thing on the phone then change your paperworkWHO in their right mind with tons of available credit would agree to pay over times the value for the equipmenti did the lease, in hopes to drag out the depreciation and interest over time, but that was a mistakethen they say my card was denied for payment, FUNNY HOW OTHERS HAVE REPORTED THE SAME FRAUD ACTIVITIES, just so Timepayment can get you for even more moneythat card has a high limit and I only have this equipment being charged to it, FUNNYDo the math $6,Credit card and only payment of $pretty sure it was not declinedi will not accept any thing from this complaint unless they wish to refund all the *** *** charges and interest they wrongfully charged and lied abouti will not go away and stop spreading the word to all my screen printing community about this company and what they do unless they fix the issues period just remember how fast word travels now with social media
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I tried to call and cancel my contract and dent the equipment back within the days allowedThis was after finding out that they lied to me on recording and would NOT give me a copy nor would they go and listen to iton recording they said over the term of my lease I would only pay around $3,totalI asked them several times to repeat it and they didI even asked for the total interest I would end up paying and they said around $1,200., and I repeated it back to them and he said CORRECT....I was told too bad because I signed the papers, which are in a way that you don't show the total unless you calculate it yourself, this is how the get away with FRAUDThey tell you one thing on the phone then change your paperworkWHO in their right mind with tons of available credit would agree to pay over times the value for the equipmenti did the lease, in hopes to drag out the depreciation and interest over time, but that was a mistakethen they say my card was denied for payment, FUNNY HOW OTHERS HAVE REPORTED THE SAME FRAUD ACTIVITIES, just so Timepayment can get you for even more moneythat card has a high limit and I only have this equipment being charged to it, FUNNYDo the math $6,Credit card and only payment of $pretty sure it was not declinedi will not accept any thing from this complaint unless they wish to refund all the *** *** charges and interest they wrongfully charged and lied abouti will not go away and stop spreading the word to all my screen printing community about this company and what they do unless they fix the issues period just remember how fast word travels now with social media. you are right I did pay it off via buyout....This way your fraudulent Company could not lie about my card being denied as you have don e to others as welljust so you can charge even more moneyYou are lying about the recording and until you provide it so everyone can here you will not change my mind or stance keep up the lies and a lawyer will take over Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
So can you tell me, if there are no interest or fees charged, how a printer from ** *** cost $but I am having to pay you $7500? This is just crooked behavior from both your company and *** misrepresenting my only option to purchase a printerI see on the contract the monthly payment, and as I stated in my original email I don't understand why the total amount to be paid is not expressly stated and that the original amount finance is not stated as well
Regards,
*** ***

TimePayment has had the opportunity to review your account, and we would like to address your concerns in our responseAs an initial matter, please be advised that TimePayment Corpis a finance lessor, located in MassachusettsWe do not have representatives or offices in the state of Georgia,
and do not have any way of recovering the equipment ourselvesPursuant to the terms of the Commercial Equipment Lease Agreement that you signed (see section 6, “End of Lease Term”), you are responsible for returning the equipment once the obligations under the Lease have been fulfilledOccasionally, TimePayment’s Asset Department is able to make arrangements with remarketing companies more local to our customers, so that equipment can be picked-up, rather than a customer having to ship it to us in MassachusettsBe advised that this is done as a courtesy, as TimePayment is under no obligation to piequipmentWe apologize if you perceived our representative's email to mean that the equipment could be pickimmediately, however that was never stated and TimePayment has no control over the availability and scheduling of other companiesIn this case, your buyout payment was received on June 27, and you were informed that TimePayment’s Asset Department is working to make arrangements with a company more local to you, to have the equipment picked-upWe apologize that the pickup cannot happen immediately, but we encourage you to work with *** in our Asset Department, at *.***, or at *** *** *** ***, to make arrangements for the equipment to be pickin the near future

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
This is Ridiculous! There is no way this company should be in business, nor have a A+ ratingIt's not a coincidence that everyone has had the same issuesThey are scam artist!
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

As stated within the terms and conditions section of the Lease Agreement, and in our previous response, TimePayment does not offer any warranties for the equipment, and is not responsible for servicing and/or repairs to the equipment As stated in the ”Maintenance” section, located on page 2, you are responsible for maintaining the equipment in good operating condition at your own expense, and TimePayment does not provide servicing of any kind Furthermore, this is an Equipment Lease for security equipment, and not an alarm monitoring agreementTimePayment does not bill you for any services, including monitoring, nor do we have knowledge of which monitoring company you useProblems with your service should be addressed with the service-provider TimePayment does not reimburse individuals for postal fees in the event that the individual elects to send mail to our company certified We have complied with your original request for the account to be closed and the credit bureaus to be notified of the error, and we have addressed your equipment-related concernsWe sincerely apologize that we cannot be of further assistance

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have not heard anything back from TimePayment Corp as to what is going on with this fraud accountSeems like they have had plenty of time to look into this matterThey have also reject a request to remove this account from my credit reports! Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We are sorry to hear that you are not satisfied with our responseAs previously stated, TimePayment’s only role in this transaction was that of an AssigneeNo representatives of TimePayment visited your home, nor were we involved in the solicitation of services.TimePayment took assignment of the contract only after your 3-day Buyer’s Right to Rescind had expired without being exercisedBy signing the Monitoring Acceptance Form, and electing not to cancel the transaction within the business days allotted for cancellation, you represented that you were satisfied with the contract terms and the monitoring serviceTimePayment relied on your representation, and purchased the contract.We apologize that we cannot further assist in this disputeWe continue to urge you to reach-out to *** *** directly to further discuss your complaints related to their representative

As previously stated, TimePayment’s only role is to collect the monthly alarm monitoring service fee for the duration of the contractWe do not provide the alarm monitoring service, nor do we have any involvement with the security equipment If you are unable to get in contact with the vendor company which installed the equipment in your home, then you may wish to contact the alarm monitoring company for assistance in locating a servicing vendor in your area to assist with equipment issues We apologize that we cannot be of further assistance in this matter

TimePayment’s records indicate that you entered into a Consumer Equipment Lease Agreement on October 15, for months, for a base monthly amount of $50.97, for the leasing of security equipmentPlease note: this is an equipment lease agreement and does not include alarm monitoring services
On September 8, 2016, you called our Customer Service Department to advise that you would be moving, and inquiring about available options with regard to the equipment leaseThe TimePayment representative whom you spoke with informed you that you could wither buyout the Lease (to keep or return the equipment), or the new homeowner could apply to transfer the lease into their nameYou advised that you would discuss this with the new homeowner and let us knowOn September 9, 2016, you called to inform us that the new homeowners were interested in “taking over” the lease agreement, and requested the transfer applicationOn September 14th, the transfer application was sent to you via email and 1st class mailOn October 15th, TimePayment mailed a second letter, informing you that we had not received back the completed transfer application, and it had expired without a transfer taking placeCopies of both letters are attached, for your reviewOn October 19, 2016, you called our Customer Service Department again, to inquire about the status of the transferYou were informed that the completed application was never received, and the transfer had not taken placeFurther, you were informed that the account was now past-due, and the transfer could not be completed until the account was currentOn October 22, 2016, TimePayment mailed you a second transfer applicationOn October 23, we mailed a letter informing you that the transfer application had been approved, and that we now needed the new Lessee to sign and return the Lease Agreement, binding them to the remaining termsThat letter informed you that, during this process (and until being notified by TimePayment that the lease had been successfully transferred), you would remain responsible for the leaseCopies of these letters are attached, for your reviewOn December 11, 2016, TimePayment mailed you a letter, informing you that the new Lessee had never signed and returned the Lease to usSubsequently, the lease transfer process was never completedA copy of this letter is attached, for your reviewTimePayment is not billing two separate individuals with regard to this contract, nor are we actively receiving paymentsThe last payment was received on September 12, The payment history is attached, for your reviewWe urge you to contact your realtor, and/or the new homeowner, as TimePayment has no control over the status of this lease transferThe lease cannot be transferred without the appropriate documents being completed and returned to usWe apologize that we cannot be of further assistance in this matter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. When I follow the instructions to go to "Invoice history" and click on a specific invoice it simply shows "monthly payment" and "amount" (screen capture attached) I need a proper invoice that shows dates, company header, payments received, number of remaining payments, standard invoice info etc.
Regards,
*** ***

We would like to apologize for any negative customer service experience that you may have had with our companyThe conversations outlined in your complaint are not in-line with TimePayment’s business standards, and it is never our goal for a customer to feel disrespectedWhile the conversations that you have described were not recorded, your statement will be brought to the attention of management for review.Unfortunately, TimePayment cannot release copies of internal business records to individuals outside of the companyWe apologize for any miscommunication that may have occurred between you and any of our representatives - however, records indicate that eight (8) voice messages were left at telephone number *** *** (the telephone number listed on the Lease) and one (1) voice message was left at *** *** before we were able to contact you at the *** telephone number on January 30thAs a one-time courtesy, TimePayment will comply with your request to have the negative credit reporting updated to reflect your account as never lateIt is our sincere hope that this resolution is satisfactory to you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I don't understand how you feel their practices are compliant with all lawsI told you specifically they refuse to stop harassing me about when the payment will be made and you didn't address that at allAdditionally you did not address the fact they threatened to report information on my accountIt appears you assumed I was referring to the name on the accountI have attached a screen shot from our email conversationsThere are several screen shotsI am referring to the screen shots where I specifically requested to no longer be contacted and continued to be emailedAlso I am referring to the screen shot that shows Payton saying she will just report that I am refusing to pay when I said nothing of the sort.Finally, I have included the definition of an LLCRegardless of whether or not I gave you permission to run my credit the structure of the LLC system doesn't allow you to holdme personally responsibleYes, you may use my credit to check my credit worthiness, but not to hold it against meThis is not what believeThis is a factPlease reference the signed lease you sent meWhere is my name??? Under the leasee name it has my LLC, not my nameSo although I signed for it and am representing it, I'm not itThe point of an LLC is to protect me personally from anything like thisAnd even if your contract attempts to alter that fact it isn't possible to do that because of what an LLC isTechnically the person liable for all of this is named evoLLLCIf this were to hold me personally liable, then my name would be on the agreement under name, not evoLLLC. last thing I would request you make note ofThey stated my agreement was for months at approx $a month, then they said my payoff amount was over If you were to do the math, X = I have made a few payments alreadyPlease tell me how this is possible that after making payments the payoff amount is higher than what the initial agreement was for. I really dont don't see how with this information you can say they are following all collection laws for every stateEspecially in regards to harassment.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
We understand your stance on this issue, but do want to also let you know that we have contacted all companies involvedYou, Time Payment, ***, and ***We have left countless messages on any possible phone numbers we have as well as any that were given to us by all involvedWe are tired of asking for help when no one will assistWe tried to work with all involved and have done all that you all have suggested***, like you, cannot help, but at least they made an attempt to assist We have no other options, unless you can give us someone that you already work with thT can fix our systemThat is all we have been askingDo also note that we have contacted other alarm companies in our area, but they will not touch our system because it is not their equipmentThey want to replace your equipmentSince we are LOCKED into a contract with you, this causes us more issues What is your suggestion now? We are at the lawyer point, our next and apparently only option
Regards,
*** ***

TimePayment would like to take this opportunity to address the concerns mentioned in your complaint, and better explain the terms of the contract that you have entered into with us As an initial matter, TimePayment would like to clarify that we do not engage in “verbal contracts”All terms
and conditions are laid-out, in writing, within the pages of our Lease Agreement After receiving and approving your credit application, TimePayment sent you a Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”), via email, to review and sign on March 7, You signed the Agreement on the same day, and returned it to TimePayment for commencement Pursuant to page 2, paragraph (“End of Lease Term”), you had options at the conclusion of the requisite Lease TermIn essence, you could: (1) return the equipment to TimePayment in good condition, at your expense, (2) continue paying on a month-to-month rental basis under the existing terms, or (3) purchase the equipment by paying the fair market value, as quoted by TimePayment. As per the terms, if none of the options are exercised, the lease automatically extends on a month-to-month rental basis (option 2). During month-to-month rental, the account is billed on a monthly basis until the equipment is either purchased for the fair market value or returned. The Agreement is clear, the buyout on the contract (in order to keep the equipment) requires payment of the Fair Market Value, in addition to all monthly lease paymentsThere is no mention of a $buyout in the AgreementA copy of the Agreement is attached, for your review While we sincerely apologize for any misunderstandings related to the Lease Agreement, we can find no evidence to suggest that any representatives of TimePayment misrepresented the terms of the contractIf you have any documentation, correspondence, or other substantiating material to support this claim, then please provide it so that we may further investigate the matter