Jamal's Collision & Frame

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The final payment was made through their portal on 7/14/ Attached I have included screen shots of the payment confirmation on 7/14/from Time Payments portal as well as a screen shot of the payment being subtracted from my bank on 7/18/for Time Payment The account has been satisfied!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
We completely understand the roll TimePayment has in this contractWe also understand that the installer, *** Securities of the SE, sold the contract to TimePaymentWe have asked repeatedly to have TimePayment assist us in contacting not only *** Securities, but any other third party to have the equipment fixedSince our equipment has not worked for some time now, and the monitoring company is not actually monitoring said equipment because of it not working, we have contacted TimePayment several times only for assistanceWe believe *** Securities of the SE is no longer in businessWe have tried to have a third party come out, but because they did not install our equipment, they would not work on itThe third party only would fix their own equipment and could only suggest getting into a new contract with their companies Our hands are tied and we have made every attempt to work with TimePayment only to be ignored in our efforts time and time again All we have ever asked is to assist us in finding someone that already works with TimePayment, that wold be able to fix our equipment Each time we were told TimePayment would call back with some assistance, we would not get that call and the process would start over againWe have been working on this matter since April,
Regards,
*** ***

Sorry for the delay, My case has not been resolved*** *** has frozen my account since this has been going onThe merchant owes *** 1,165.00. Settlement of 1,and honor time payments over time for the water heater

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedThey have opted to remove the FMV that was due at the end of the final two paymentsI am satisfied with their response and agree to end the complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The documents were received by fraud department on 2/12/at 9:am, delivered via *** signature required delivery. I understand that it can take up to days for Time Payment Corp to make a decision but has taken them too long to even acknowledge that the case is being worked on. I had to call numerous times and leave several messages before anyone returned my call. The investigator was out of the office and no reference of that information was mentioned. It is not the fault of the investigator, it is the disorganization of this company and the lack of due diligence is evident that their business model is very poor. This company has done nothing thus far to revolve the problem and I certainly hope that they will finalize their investigation soon so the fraud can be removed from my record and my credit report.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***It is my understanding that Time Payment is honoring my payments and my account #*** is now closed I understand that by choosing to accept the business response that my complaint will be closed as resolved I sincerely appreciate all parties help in resolving this

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

TimePayment has had the opportunity to review the account referenced in your complaint, and it appears that you have spoken with several TimePayment representatives, regarding this matterAs has been previously explained - while we understand that you are experiencing issues with the security
equipment that is installed in your home, TimePayment has no right, title or interest in the equipment The contract that TimePayment bills you for each month is an Alarm Monitoring Agreement for security monitoring services, which are provided by a third-party company (*** Security d/b/a *** Monitoring)TimePayment did not provide the equipment that is installed in your home, nor do we own it On July 1, 2015, *** *** signed an Alarm Monitoring Agreement (copy attached, for your review) with a company called *** Security Systems of the SE, Inc(“***”)Pursuant to sections (“Term of Agreement”) and (“Indemnity/Waiver of Subrogation Rights; Assignments and Delegation”), *** had the right to assign their collection rights under the contract to another companyTimePayment took assignment of ***’s collection rights under the contract on July 7, Section specifically states that *** had the right to sell, transfer, encumber or assign its right, title and interest in the monthly monitoring service fees owed under the contract, to another companyIt further states that any company which takes assignment (TimePayment, in this case) may bill and collect the monthly monitoring service fees, but that the “Assignee” has no right, title or interest in the Communication Unit (the security system), nor does the Assignee have any service or maintenance obligations with regard to the security system, nor does the Assignee have any responsibility for the selection or satisfactory performance of the security system or alarm monitoring service To summarize, TimePayment’s only role in this transaction is to collect your monthly alarm service monitoring feeWe are not able to assist with any equipment or service-related issuesWe urge you to contact the original equipment vendor which installed the system in your home, or another third-party company in your area for assistanceWe apologize that we cannot be of further assistance in this matter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Despite the fact TimePayment agreed to remove derogatory information from my credit reports, a missing payment is still showing up on *** report.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This company has a lease that wasn't signed by me and I don't trust the company with me signing any further documentsI mantain that the information on the lease enclose is not my mine address, SignatureI am filing a formal complaint with the CFPB
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Tear up that worthless contract your lying representative is pedaling and stop calling my home and harassing an year old womanYour contract and your claim mean nothing because your representative lied saying *** was gong out of business and switch to *** *** and Time Payment. I don't care if Time Payment is just a collection company you should have a conscience and screen your business dealings. A lie to get someone to sign a contract nullifies that contract. Stop calling me and harrassing me at home. I am not giving you a red cent
Regards
*** ***

I want to reopen this matterIt is not satisfactorily used due to their answerI was in the hospital and unable to answer to their response last week They were called repeatedly after the man disabled the system The paperwork for the "new lease, and upgraded equipment" that the man brought with him was from TIMEPAYMENTSo their lease may give them many ways out of dealing with such fraudulent security companies that represent them, but I specifically called and called last year trying to get help because this man had the codes (from time payments equipment) they would not give me any type of reset codes or anything They wouldn't contact the company that they had bring this NEW PAPERWORK WITH THEIR NAME ON IT, when the man tried to force us to upgradeThey say it is non cancels me but they work with companies who try to force you into a new contract and new equipment when you are already under contract They had the phone number, the company name and the mans name all in my account as I had called half a dozen times and spent hours on the phone trying to resolve this matter with themTheir response is one of a company that is shady, and doesn't stand behind the companies that they send out misrepresenting them They do not care about the fact that for years I was a faithful paying customer and when I had a problem no one helped meYour Revdex.com gives them an a+ rating yet they have had over complaintsThis is disgracefulI want to reopen this complaint as I am also dealing with the Montana State attorney general because all paperwork on lease says for business *** *** *** and I signed as president yet they are trying to turn me into collections under my personal credit not my corporation Look into their reputation onlineThey say they are not in the security alarm company but online it says they KNOWINGLY participated in a security alarm scam with dozens of peopleThis company should not be allowed to do business

TimePayment would like to take this opportunity to address your complaint, and better explain our role in this transactionAs an initial matter, please be advised that no representatives of TimePayment visited your homeTimePayment is a finance lessor, as is more thoroughly described under UCC 2A
We do not engadoor-to-door sales or solicitationsTimePayment’s role in this transaction was solely that of an Assignee, as is described in section on page of the Alarm Monitoring Agreement (“Agreement”)Records indicate that you signed the Agreement with a representative of a company called *** *** *** ***d/b/a *** *** on January 12, *** *** subsequently assigned the right to collect this Agreement’s monthly payments to TimePayment after it had already been signedPursuant to section 12, TimePayment (“Assignee”) purchased all of the rights under the Agreement, but none of the obligationsAs just the Assignee, TimePayment does not monitor your security system or supply servicesYour alarm system is monitored by a company called *** *** ***TimePayment’s only role is to bill you monthly for the monitoring services, which are provided by *** ***Unfortunately, because no representatives of TimePayment were present at the time that you signed the Agreement, we are not able to comment on any statements that may or may not have been made during that meetingBy signing the Monitoring Acceptance Form, you confirmed that you understood the terms that you signed-for, and that no written or verbal alteration of the Agreement is validTimePayment relied on your representation that you had willfully entered into the Agreement, and purchased the collection rights from *** ***When TimePayment received your formal misrepresentation claim in March, we forwarded a copy of it to *** *** at *** ***Mr*** maintains that no misrepresentation occurred with regard to the Agreement, and that you were provided with the requisite 3-day right to rescind (copy attached)When you did not elect to cancel the transaction within the allotted business-day time period, the Assignment was transferred to TimePaymentWe sincerely apologize that we are not able to further assist in this matter, but our knowledge of events which occurred prior to our company’s involvement in the transaction is limitedTo further discuss any miscommunication that may have occurred during your meeting with a representative of *** ***, we encourage you to reach-out to that company directly at *** ***

TimePayment has had the opportunity to review your account with us, and we have confirmed that your final lease payment was received on May 9, We apologize for any additional notices that you may have received with regard to the accountPlease be advised that the account has been closed, and
no further payments are dueWe sincerely apologize for any inconvenience

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** The contact is not my Signature, I did not sign this contact! Please remove this debt from the following credit files (*** *** *** ***.) If you don't I will file a complaintThis is not my debt and that contract is not my signature
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***