Jamal's Collision & Frame

As previously stated, TimePayment Corpand *** *** *** are two completely separate companiesTimePayment’s only role in this transaction is that of AssigneeWe do not provide or service equipment, nor do we provide alarm monitoring servicesTimePayment simply collects your monthly alarm monitoring services fee, for the services which are provided by *** *** ***Please provide any information or documentation that you feel supports a claim of misrepresentation, as our Legal Resolutions Department would be happy to further investigate the matter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

TimePayment has had the opportunity to review your account, and we would like to address your concerns On November 5, 2014, you signed a Consumer Equipment Lease with TimePayment Corp., via the independent equipment vendor (*** ***), for the leasing of *** Alkaline R/O
Water SystemPursuant to the Step Payment Amendment document, which was attached to your Lease, you agreed to pay the full equipment cost of $3,within the first months of the commencement of the Lease Also pursuant to the Step Payment Amendment document, if you failed to pay the full equipment cost of $3,by the 12-month deadline, then you would be responsible for the entire 69-month Lease termSpecifically, the Step Payment Amendment document states: “If I do not exercise the above EQUIPMENT COST BUYOUT, then the TOTAL AMOUNT OF PAYMENTS that I will have paid at the end of the Agreement’s original term will be $7,274.25.” In accordance with the terms of the Lease that you signed, the full equipment cost buyout needed to be paid by October 15, To date, nearly full year after the Full Equipment Cost Buyout Option expired without being exercised, TimePayment has still received payments totaling only $1, It is TimePayment’s position that you are not being overchargedAll billing has been done in accordance with the terms of the Lease that you signedI have attached a copy of the Lease and Step Payment Amendment document, for your reviewPlease do not hesitate to contact our Lessee Relations Department with any questions related to the Lease terms

I have received a letter from time payment system that they admitted my claim is valid.I checked my credit report yesterdayStill credit Bureu showing negative report that I owe them over $18,( value of water vending machine) and which is due for long period of time.My credit score dropped way high and having problem from credit card company as well.I want those to fix ASAP from them
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am extremely disappointed with the unwillingness to even try to work out a better option than "it's our way or the highway"Are you not willing to knock any of these extra charges that are incurred on top of the printer "financed"?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Thank you for your response to my questionsI want to know when the equipment was returnedI want an invoice of the equipment that was returned and the equipment that you say is missingI still question the “Fair Market” value of the equipmentThe lease states up to 10% of the lease totalHow do you determine what percent, if it will be lower or the 10%? The determination of “Fair Market Value” seems arbitrary. Is there a document or chart that determines the “Fair Market Value”? A customer service agent stated that your company does not give credit for returning equipmentYour customer service agents harass and threaten the leasee but it doesn’t matter if the equipment is returned. Why return the equipment if there isn’t any credit applied to the account?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Unfortunately, TimePayment is unable to locate the account referenced in your Revdex.com ComplaintIf you could please provide the TimePayment Account number you are referencing, it would be greatly appreciatedOnce an Account Number is provided, TimePayment will thoroughly review this matter in efforts
to come to an amicable resolutionThank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[I understand I am responsible for fixing the equipment if it is not functioning It was and remains unusable due to a password lockout the rep, ***, put in place He is the only person able to "fix" the problem and he has been non-responsive Due to the amount of time the leased equipment has remained unusable, I am requesting to return the equipment in the same working order in which it was leased and have the contract voided since the leased equipment did not provide any usage.]
Regards,
*** ***

We are sorry to hear that you are not satisfied with our response to your complaintNo additional arguments have been made, via your rebuttal, and TimePayment maintains our position as stated in our original response

Unfortunately, we are not able to locate an account using the information that you have providedPlease provide your digit TimePayment account number so that we may review your account and respond accordingly

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. The following company came in *** their representative was *** ***Time payment uses touch smart in Florida to sell their contracts*** came in and promised and Guaranteed that there will be no leaseGave a few papers to initial and signPaperwork was for background checks and to verify the business.I have also Told *** that I do not know how to read in English and I have difficulty understanding English.*** promised that there will be no contract lease agreements of any kind and leftweeks later an installer came from I believe ***To install the equipment and asked me to confirm that I accept a month lease for $per monthI have declined the lease on the phone with the installer’s supervisor.The equipment was then taken back and the installer took it with him.Right after Time payment started billing me.I have called ***and the company has closed my account with *** *** has said that *** is in possession of the equipment and is very helpful with assisting me.My Friend is helping me with this letter and case
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and even though it does not address the internal issue of *** *** (a TimeCorp employee) stating that the transfer was completed early October via a documsign, which would have avoided any incomplete payments (as they occurred beginning in November), I have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** since the account has been closedI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Thank you for your assistance,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
TimePayment breached the original lease agreement by not allowing me use of the equipment for months, as originally agreed to. Their response contained contradictorystatements: “Currently, your account contains three (3) outstanding, past-due invoices,” and “to date, you have submitted monthly payments” and did not address my specific concern of being forced to return the equipment one month prior to end of lease agreement and yet charged for this error. Please address my specific concern ofbeing forced to return the equipment one month prior to end of lease agreementand yet charged for this error. ]
Regards,
*** ***

TimePayment Corpis in receipt of your complaint, and we have had the opportunity to review your accountWe would like to take this opportunity to explain the terms of the contract that you signed.Our records indicate that Non-Cancellable Commercial Equipment Lease Agreement No***
(“Agreement”) for *** *** *** *** ***was originally commenced on October 12, 2006, with you (*** ***) and *** *** signing on behalf of the Lessee, and as Personal GuarantorsOn April 2, you completed the Lease Transfer process, removing yourself and *** *** from the Agreement, and adding *** *** **and *** *** as the Personal GuarantorsThe Lease Transfer process did not alter the terms of the original Agreement that was signed in Copies of both Agreements are attached, for your review*** *** *** *** ***(and the Personal Guarantors) agreed to remit base monthly payments of $for a period of months for the leasing of various pieces of restaurant equipmentPursuant to section (“End of Lease Term”), of page of the Agreement, you had three (3) options at the end of the original lease termOptions included: (1) returning the equipment to TimePayment; (2) continuing to make payments on a month-to-month rental basis under the existing terms; or (3) purchasing the equipment by paying the fair market value. As per the terms, if none of the options are exercised, the Agreement automatically extends on a month-to-month rental basis. During month-to-month rental, the account is billed on a monthly basis until the equipment is either purchased for the fair market value, or returned. On July 6, (two months prior to the end of your lease term), TimePayment mailed a letter to your business address, reminding you that there were two (2) months remaining on the initial term of your AgreementThat letter also summarized the End of Lease Term Options, as outlined in section of the AgreementThe letter further stated: “Unless you notify us in writing of the option you wish to choose days prior to the expiration of the initial agreement term, as stated above, your agreement will automatically be extended on a month-to-month basis as outlined in option (2)”A copy of that letter is attached, for your reviewOur records indicate that you called our Customer Service Department on August 13, to discuss this account, and the preceding Lease Transfer that had occurred two years priorThat call ended with you indicating that you would call back after reviewing your records related to the accountOur records do not indicate that anyone related to this account ever called back, and a Buyout payment was never receivedThe account subsequently transferred to month-to-month rental status after your September 15, paymentBecause you elected to have your account son automatic payments, payments were being automatically deducted each monthTimePayment did not receive any further correspondence from anyone associated with this account until April 1, when you called our Customer Service Department to request a copy of the AgreementIt is TimePayment’s position that the Agreement is clear - the buyout on the contract requires payment of the Fair Market Value in addition to all monthly lease paymentsTo date, you have not paid the fair market value buyout to keep the equipment, nor have you returned the equipment to TimePayment.Notwithstanding the above, TimePayment would like to amicably resolve the disputeAs a courtesy, we will agree to waive the current Lease Buyout amount, and close your account for payments already receivedShould you have any further questions, please do not hesitate to contact us at our toll-free number

Revdex.com:
There was never full disclosure Your way of "explaining" everything is to be as vague as possible We were told that we would be receiving further documents and that is why we did not have a problem until it came time to make a payment and I requested an invoice and was told I could not get one It was not until I called *** *** who had to call you that we were able to get that done No matter what you say it is obvious that your sole intention is to not inform people so that they sign things without clear details And from reading all the negative comments on this site it is obvious that I am not the only one who feels this way
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***