Jamal's Collision & Frame

I want to reopen this matterIt is not satisfactorily used due to their answerI was in the hospital and unable to answer to their response last week They were called repeatedly after the man disabled the system The paperwork for the "new lease, and upgraded equipment" that the man brought with him was from TIMEPAYMENTSo their lease may give them many ways out of dealing with such fraudulent security companies that represent them, but I specifically called and called last year trying to get help because this man had the codes (from time payments equipment) they would not give me any type of reset codes or anything They wouldn't contact the company that they had bring this NEW PAPERWORK WITH THEIR NAME ON IT, when the man tried to force us to upgradeThey say it is non cancels me but they work with companies who try to force you into a new contract and new equipment when you are already under contract They had the phone number, the company name and the mans name all in my account as I had called half a dozen times and spent hours on the phone trying to resolve this matter with themTheir response is one of a company that is shady, and doesn't stand behind the companies that they send out misrepresenting them They do not care about the fact that for years I was a faithful paying customer and when I had a problem no one helped meYour Revdex.com gives them an a+ rating yet they have had over complaintsThis is disgracefulI want to reopen this complaint as I am also dealing with the Montana State attorney general because all paperwork on lease says for business [redacted] and I signed as president yet they are trying to turn me into collections under my personal credit not my corporation Look into their reputation onlineThey say they are not in the security alarm company but online it says they KNOWINGLY participated in a security alarm scam with dozens of peopleThis company should not be allowed to do business

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did in fact submit the filled out legal affidavit through *** *** on September 11thIt was denied So why in the world would I send this equipment back to you when you can't keep anything straight in your business You have no record of the half dozenCalls I made asking for help when the system was originally disabled, I gave all of the contact info of the man that came representing Time Payment, with Time payment paperwork, trying to force us to upgrade and extend our lease with YOU And now you say you have never received my affidavit which I received back as denied from your company Your company is so poorly ran No one ever got back to me or ever tried to help me until I stopped payment on this lease of equipment that was not functioningIf I'm happy to mail this equipment back with the written agreement from your company that we are through with our transactions from you I don't believe that will happen You are illegally taking my personal credit to collections even though the lease clearly states canyon river spa inc as the leaser and I signed everything as president There has never been one interaction with your company that has been honest, caring about me as YOUR client
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The invoice equipment is not a proprietary document. I have the invoice from the company, that the equipment was purchased from detailing the price already. I will not pay any taxes on equipment to which I am not able to see a billed amount for my equipment. How do I know your accounting department isn't as incompetent as your fraudulent taxes you're assessing. From this point on if I do not receive any documentation regarding the taxes assessed to the equipment that I have with you all then I will not pay taxes. I will pay 191.24, your agreement states plus taxes and tax processing fees and loss and destruction waiver if applicable, as described in sections & 17). The agreement you sent does not state anything regarding taxes in sections or 17. Furthermore and does not state anything regarding fees! At all, so legally what bases are you charging fees upon because sections and do not have anything about taxes or any other applicable fees as you state. Your company has a terrible history in misleading clients and I won't rest until it's widely publicized. If I have to comb through every rip off site and respond to each consumer that has ever dealt with you all to file a complaint with there state attorney general I will. Your company is lying about paying aggregate taxes on equipment owned in *** County and I will prove that I'm for sure when I go into my appointment. I was told legally that if I am being assessed the taxes I have a right to see the bill for said taxes. So again, I wait, the ball is in your court. I have no detailed billing from you all just a request for payment of and some odd cents. Which seems to change with the weather. Your company is a disgusting predator and you should be exposed for the filth you are. I have agreed to make payments for on the 30th, 12th and 26th the only funds that will be available to time payment will be for unless I receive the requested documentation. I am printing out all responses to ensure that if I need to take this matter any further I have proof of your lies, declinations, dodging of providing truth in lending documentation, your unfair and deceptive billing practice regarding this account
Regards,
*** ***

As previously stated, your completed Forgery Questionnaire was received by our Legal Resolutions Department in DecemberThe investigation has now been completedAttached, please find correspondence from our Legal Resolutions Department, concerning your claimPlease do not hesitate to contact the Legal Resolutions Coordinator, should you have any further questions

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.I signed a form that confirmed the delivery, which is not the same as accepting the equipmentExplain to me how can I reject a delivery or return the equipment the same day it was shippedIf confirmation of delivery was the same as accepting the equipment then why would I need to sign additional forms as a verification of acceptanceThe lease is written one way and the employees try to verbally manipulate the meaning of itIf inflict further terms then the lease needs to be revised.In conclusion, Time Payment will not receive any money from me and I will further dispute this matter if any legal actions are taken against me.
Regards,
*** ***

TimePayment responded to your original complaint on May 23, As stated in our response, the Agreement may only be canceled once the remaining requisite monthly payments have been made, and the equipment has either been purchased for the fair market value, or returned to TimePayment If you wish to return the equipment to TimePayment early, you may call our toll-free telephone number and request to speak with the Asset DepartmentPlease be advised that returning the equipment will not void or nullify your remaining obligations under the Agreement We sincerely hope that this response has addressed your most recent inquiry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowWhile I appreciate the business FINALLY responding to my complaint, I believe that they owe me a refund of $for a defective unit; $for three months of non-service; $for two certified letters that they chose to ignore. Total: #
Regards,
*** ***

TimePayment’s records indicate that your Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”) commenced on April 18, On May 10, 2017, you contacted our Customer Service Department to advise that you were dissatisfied with the equipment which you received from the vendor, ***
*** Inc., in connection with the AgreementIn response, on May 11th, TimePayment mailed you a Misrepresentation Questionnaire to complete and return to us, so that our Legal Resolutions Department could initiate a formal investigation into the matterTimePayment received no further correspondence from you until June 13th, when you called to inform us that you had sent back the completed Questionnaire a month priorYou were informed that we had not received the completed Questionnaire, and another one was sent to you (via email) on June 14th TimePayment’s Legal Resolutions Department received the completed Misrepresentation Questionnaire on July 5th, and began the investigation immediatelyThe investigation was concluded on July 27th, and TimePayment’s records indicate that you have been in contact with *** ***, the Resolutions Coordinator who investigated your claimRecords further indicate that you are still in process of working-out an amicable resolution to the equipment issues previously stated Please continue to work with Ms*** and/or the equipment vendor and broker companies toward a satisfactory resolution

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** TO Revdex.com:I am unable to read the response from Time-Payment to determine if I should accept or not. If they are agreeing to deduct all the monies over the $payments each I have been paying and not to try and charge me with any further fees that I do not owe, than I am willing to accept. Otherwise, I don't know what the resolution is for now.Sincerely,*** ***

TimePayment Corphas had the opportunity to review your most recent account with our company, and we would like to take this opportunity to address your concernsFirst, we apologize that the TimePayment representative who was handling your account initially was not available to assist you this
weekPlease understand that the representative’s absence was not plannedTo address your complaint related to the delay in commencing your Lease Agreement: our records indicate that TimePayment representatives continued to work diligently (in the absence of the primary account representative) to commence the contract as quickly as possibleThough the program that was promised to you initially was not available, TimePayment remained determined to find a way to provide you with the contract terms that you were requestingWe apologize for any delays which may have been caused by this process, or any miscommunications that may have occurred in regard to the program availabilityOur records indicate that the details of your Lease Agreement have, since, been sorted-out and that you are satisfied with the final outcomeWe sincerely hope that this matter has been remedied to your satisfaction, and we apologize for any inconvenience that may have been caused by this delayPlease do not hesitate to contact us directly, at our toll-free number, with any additional questions or concerns related to your account

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The correspondence to Time Payment for application for lease is not my e-mail
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I appreciate the response first of allThe agreement that I entered was for me to purchase the equipment after the lease is overI remember talking to *** *** from *** about thatIt even states that in the lease agreement under the payment terms section which also says that i'm obligated to pay what is stated in the schedule of payments and can buy the equipment after the lease is over for the fair market value of $which does not exceed months worth of monthly paymentsI see why they are saying that, but the fact that they were unwilling to show a monthly statement online and are extremely hard to reach is very shadyPlease understand, as a consumer, where I am coming from and why I am frustratedI will be taking action to finishing this "lease" as soon as humanly possible
Regards,
*** ***

Unfortunately, TimePayment cannot locate any accounts for you in our database, using the information that you have providedWe do have a process in place for formally investigating claims of this naturePlease provide the account number, as stated on your credit report, or contact us at (***
*** so that we may better assist you

TimePayment Corp.’s Legal Resolutions Department has a process in-place for investigating claims of identity theft as they relate to our Lease AgreementsIf you would like for TimePayment’s Legal Resolutions Department to investigate your claim of identity theft, as it relates to Consumer
Equipment Lease ***, then please complete the attached Forgery Questionnaire and return it to us as soon as possible, along with the additional requested documentsOnce the completed Questionnaire and accompanying documents are received, our Legal Resolutions Department will commence a formal investigation into the matter and inform you of the outcome within days from the date of receipt

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[1. The representative told me over the phone when I called them about the "overlooked" account. I was only stating what I was told. That was her words not mine.2. Another representative told me over the phone that I would be credited for the past insurance waiver fees. Your company has a way of telling lies to get a customer to pay more money. Along with the emails you are stating, I also called your company 10+ times.3. Please send me proof emails or phone messages showing that you tried calling me at all in 2014, you stating you tried contacting me "9" times about my account is ridiculous. No letters were sent either. If you typed it, you didn't mail it. My mail carrier has been excellent. 4. You never addressed the rude customer serviceYou never addressed the removal of the negative credit reporting while waiting on an accurate response from your company.If you will not refund the waiver fees, the removal of the negative credit reporting will be fair way to solve this matter
Regards,
*** ***

TimePayment is in receipt of your insurance binder, showing coverage for the dates of January 18, through January 18, Accordingly, we will credit your account in the amount of $1,(in addition to the $which was credited on March 7th)We apologize for any inconvenience and sincerely hope that this matter has been remedied to your satisfaction

TimePayment Corphas had the opportunity to review your account and payment history with our company in regard to Lease Agreement No***We would first like to apologize for any negative experience that you may have had, and clarify any misunderstandingsWe understand that you are claiming
that a TimePayment representative led you to believe, after submitting all of the requisite monthly payments in regard to your Lease Agreement, that you could continue submitting regular monthly payments to be applied toward the Fair Market Value balance of the equipment (a total of $1,865.80).On May 12, 2015, TimePayment mailed you a letter outlining your end of lease term optionsThat letter stated: “This letter is to inform you that there are two months remaining on the initial term of your agreementIn accordance with the terms of your agreement, you have the following options at the end of the initial agreement term: (1) you can promptly return the equipment, in good condition, except for ordinary wear and tear, to us by the end of the initial term of the contract (20-Jul-2015) or (2) you can extend the agreement under the terms and conditions stated in the agreement on a month-to-month basis until such time as you give written notice that you elect to terminate the agreement at least days prior to such termination and you return the equipment to us or (3) you can purchase the equipment for the fair market value as quoted by us at the time of termination plus any applicable taxes.” While TimePayment’s Standard Operating Procedure and the terms of our Commercial Equipment Lease Agreement do not allow payment plans (or monthly installments) to be applied toward the Fair Market Value of equipment, we understand that a miscommunication may have occurredIt is not TimePayment’s goal to ever be misleading, or dishonest, as we value our customer relationshipsAs such, we will contact you directly, via email, to discuss a settlement offer.Thank you for the opportunity to review this matter, and we hope that you find our offer satisfactory

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
how do you not see where he said she is going to note on my account I will not be paying??????????????????? That is information because I never said thatYou are 100% wrong about your credit statements as wellAnd again, I am not personally legally responsible for anythingIf you were take this to court you wouldn't be suing me personally, if youwere awarded judgement and the business doesn't have funds to pay your judgement that doesn't reflect on me personally in ANY way shape or formThat is the whole point of an LLCRegardless ofyour contract says you can't alter what an LLC is. Limited liability, meaning that the owners of the LLC, called "members", are protected from some or all liability for acts and debts of the LLC....that is the definitionThis is a debt, I am personally protected by my LLC.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowI think you leave yourself open to criticism by not knowing who monitors, etc. Be advised that my next step will be lawsuit in small claims court, which will increase your cost by ca$(filling fee)
Regards,
*** ***