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James River Air Conditioning

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Reviews James River Air Conditioning

James River Air Conditioning Reviews (115)

The service rep came on time, introduced himself and got to work He explained that he was replacing a part that was near failure and under warranty, cleaned up, answered my questions and explained some additional services No time wasted, professional and my heat pump is working fine James River has consistently provided good service and I am happy to do business with them

Mike J*** was very professionalHe worked in extreme conditions and was very careful to treat our home with respectService was done very well

Although while on the James River A C website I only saw the picture of one of the men who attended the installation of HVAC equipment at my residenceIn addition to that gentleman there were two other men brothers Adam and Doug M*** who did an outstanding job of installing the equipment at my residenceThey showed up as scheduled and worked very diligently to complete the job not taking any shortcuts or skimping on workmanshipThey kept me totally informed as to what they were doing and at times sought my input on where some things had to be placedAll in all they should be commended for their work ethic

My son advised me that he found water under the kitchen sink one evening My husband and son could not turn the water off under the sink so my husband contacted James River Air's emergency number He received advice on how to turn off the hot water in the house which prevented further leakingThe following day, Tish arrived to cap off the leak She suggested that we contact our insurance agent because she thought that the leak was worse than it looked She was correct! We had water in the crawl space and damage to all of our lower cabinets Luckily, what we don't have is moldI am very grateful for the advice received from James River employees There service has always been exceptional

Positive

Seems to be very honest and professional The representatives gained my trust after discussing some concerns with them They fixed the problem and offered a discount The technician was very helpful and answered all of my questions I WILL be telling others about my experiences

Solved two electrical problems and replaced ceiling fixtures Did excellent work

The service engineer called ahead, arrived when he said he would Personable, professional, obviously knew what to doDid his inspection promptly, and we signed up for a maintenance contract He had been recommended by a neighbor, and he lived up to his billing

Mike was punctual, respectful, knowledgeable and very helpful He is a fine representative of his company I'll request him whenever I need service in the future

Doug T was polite and provided excellent recommendations and service on the spot! He wore his booties inside my house And he was very good with my dog! His report at the end of his visit was very thorough He explained all aspects of the work performed and discussed his final report with me All of my questions were addressedDoug is a pleasure to work with!

*** from the business called and stated that the complaint has been resolved and they did not charge for replacing the screws

In February, we had our first experience with James River Air for plumbing work Our representative, Matt S., was outstanding He gave us logical options to our plumbing situation I was so impressed with his professionalism, we got on Matt's schedule for the work He did an outstanding job We fully intend to go back to James River Air for our next plumbing adventure and we will request Matt S We have been customers of James River Air for a few years as they changed out our heating/ac system and did an outstanding jobNote - they have a lot of female reps who are excellent!

Scott M*** serviced my James River Select heat pump today (2-22-2016), and was very professional He performed the semi-annual service assessment, kept me apprised throughout the process, answered all questions, and afforded me an opportunity to enhance my coverage He called ahead, was prompt, efficient and once again I am pleased with the service of James River Air Conditioning As a customer, you couldn't ask for better service than Scott provided today

good service and information

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want a third party to inspect my heat exchanger, not James River. I propose that the Revdex.com choose the contractor to inspect my heat exchanger
Regards,*** ***

Mark Cserviced our year old HVAC system that James River installed There were a few minor issues with the system and Mark took the time to be sure all were fully addressed The system is working perfectly now James River did the right thing and covered this service call under the system warranty

This is in response to *** *** complaint.We feel we followed all proper protocol We diagnosed the problem during the service call We sent the service manager out to re-diagnose the problem and determined the original diagnoses was correct We have refunded the
full amount of charge to customer We feel the matter is settled

Outstanding, Professional ServiceService Specialist (Mike J***) arrived exactly on time, came out late in the day (6:30pm), quickly identified the problem, had parts available, fixed the problem quicklyI could not ask for a better experience

The technician assigned to my project, Brian C., was very professional and efficientHe fully explained his actions to return my system to operational status and was very diligent in his housekeeping effortsI rate his service level in the excellent range

This company always provides friendly and good quality service Highly recommend!

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Description: Heating & Air Conditioning, Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Address: 1905 Westmoreland Street, Richmond, Virginia, United States, 23230

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