This is proof from my insurance company that rush card didn't pay $that only was paid hence why I have lost my renters insurnace They lied and thus is proof I would like this taken care if pls Thank you [redacted]
August 2, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: July 26, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that RushCard reversed a transaction that was unauthorized [redacted] also states that he would like the funds credited back to his account Per the previous response RushCard records indicate that the pending transaction from [redacted] in the amount of $was released on July 25, The merchant did settle for $which was posted on July 21, If this amount is incorrect or not authorized a dispute must be filedA dispute must be filed if this is a transaction you do not agree with We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
October 4, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: September 28, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he requested for a replacement card and has not received it [redacted] requested for the replacement card to be sent to a temporary address [redacted] requests to have the replacement card sent to the correct address and to have access to his funds On September 25, 2017, [redacted] requested a replacement card to be sent to the temporary address of [redacted] The replacement card was processed and has not been received as of date On October 4, [redacted] card was replaced expedited and will be received in 1-business days The expediated fee of $has been waived On October 4, 2017, a RushCard corporate resolutions specialist contacted [redacted] to advise of the replacement card status We appreciate [redacted] feedback Our goal is to provide financial convenience supported by reliable customer service RushCard, Corporate Customer Service
March 20, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he is not able to use his RushCard online account because it is blocked [redacted] also states he was told he would have to wait until Monday 3/20/to get the account unblocked [redacted] is requesting that his online account be unblocked On 3/18/17, [redacted] contacted RushCard customer service stating that he was unable to access his online accountThe customer service agent advised [redacted] it would take 24-hours for a resolutionOur records indicate that [redacted] online account was unblocked on 3/20/On 3/20/17, a RushCard corporate specialist attempted to contact [redacted] to advise him of this informationA detailed message was left for a callback Regards, RushCard Corporate Customer Service
October 23, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No10818178, which the Revdex.com® (“Revdex.com”) received from [redacted] on October 9, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’ complaint contends that RushCard would not release an authorization hold that was made on October 7, in the amount of $ On October 7, RushCard received an authorization hold on [redacted] ’ RushCard account ending in for $ [redacted] was instructed by RushCard customer service to send a Merchant Hold Release Letter to validate and release the pending holdThe Merchant Hold Release Letter was never received, therefore the authorization hold was released on October 17, On October 15, 2015, A RushCard Corporate Customer Service Specialist contacted [redacted] and explained the Merchant Hold Release process We appreciate [redacted] ’ feedback and hope to provide a better understanding or the authorization process Satoyra H Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint ***I would like Rush Card to pay me back my $that I had to go out and borrow because I could purchase from my own money I had to go and get a loan on my very own laptop just too make ends meet I think this fair since no one could properly handle my issue over the weekend The service I received was totally under acceptable[redacted] Regards, [redacted] ***
February 1, 2017VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: January 26, To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she was not provided a viable source to file a settlement claim as she was one of the customers that experienced an interruption in service post conversion October 2015.All affected consumers received notification through one of two ways:1) The settlement administrator initially sent out notifications electronically (which is consistent with the most common way we communicate with our cardholders; or 2) For cardholders who did not have a valid email address, the settlement administrator sent them physical notifications to their most recent mailing address.For class member convenience, claims could be filed via email or sent to the class administrator’s physical addressMany cardholders elected to use either method to successfully submit a formEven those class members that did not do so, still received automatic payments from the first tier of the class action settlement.The settlement was preliminary approved by the Southern District of New York on May 17, 2016, and claims were accepted until August 30, 2016.On February 1, 2017, a RushCard corporate customer service specialist attempted to contact [redacted] to advise her that she will need to call ###-###-#### or email the settlement group at www.Rushsettlement.com regarding any questions or concerns We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused herRegards,RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This does not fix anything as far as the holiday fee schedule I feel we should be compensated because of the inconvience you all caused I lost my apartment and was unable to pay some bills.a Regards, [redacted]
October 26, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
November 20, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: *** [redacted] Complaint number: [redacted] Complaint date: November 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceOn November 18, 2015, A Corporate Customer Service Specialist contacted [redacted] and issued express cash for the remaining funds on the account and closed the account per requestWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
[ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do not think that without THE Revdex.com's involvement I would have gotten this resolved as quicklyI was told up to days for my refund and got the run around of multiple answersAfter contacting the Revdex.com I got my money the next day, thank you Revdex.com Regards, [redacted]
On [redacted] complaint, she states she purchased a hoverboard for her daughter for Christmas but found out the company selling the hoveboards is a scamShe said she contacted RushCard to get a refund and was told temporary credit would post in days and the investigation process could take up to daysShe said after being transferred to the Dispute Department, she was told she was misinformed and that the credit could take up to days to be issued On December 4th, 2016, RushCard received [redacted] dispute for a transaction with [redacted] for $ We listened to the call and reviewed our records, and [redacted] has informed her by dispute agent the dispute could take up to days to get creditOn December 06, 2016, RushCard processed a chargeback on behalf of [redacted] Merchant has until January 21st, to respond to chargeback [redacted] will hear from RushCard after January 21st, 2016, by April 3rd We apologize for any confusion this may have caused [redacted] Regards,
December 6, VIA ONLINE SUBMISSION:Revdex.com® E4th Ste600Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on November 29, Unirush, LLC d/b/a Rushcard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she attempted to make a purchase with the RushCard and her transaction would not go through [redacted] states she contacted RushCard and was advised her account was closed and that the funds would be sent to her [redacted] also states she cannot wait to have access to her funds On November 29, [redacted] account was closed due to a Bank closure Due to the terms and conditions RushCard may close and account at any time for any reasonThe remaining funds of $was sent to [redacted] in the form of a billpay check On December 6, a RushCard corporate customer service specialist contacted [redacted] to advise of this informationIf [redacted] has additional questions, she may contact RushCard customer service at 1-866-RUSHCARD (###-###-####)Regards, Corporate Customer Service
August 16, 2016VIA ONLINE SUBMISSION:Revdex.com® W Seventh St Suite 1600Cincinnati Ohio 45202Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on August 11,UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that RushCard refuse to post her direct deposit to her RushCard accountOn December 30, 2015, RushCard received a direct deposit in the amount of $The direct deposit in question was received by RushCard on 08/10/All direct deposits received must match on several identification criteria before they are posted to a customer [redacted] account due to the increase in online banking fraud and to meet OFAC requirementsThe direct deposit did not meet our requirements and in turn was returned back to the remitterThe direct deposit was returned back to the remitter due to a third party deposit as it relates to name the direct deposit came thru as Simmons as the name (Simmons does not match our records) our system recognized it as a third party depositPer RushCard Cardholder Agreement, RushCard do not accept third party direct deposits [redacted] contacted RushCard customer service and was advised that the direct deposit was returned and will take 3-business days for the remitter to receive itAt this time [redacted] will need to contact the remitter in order to retrieve the funds and to update her account information to prevent a delay in her future depositsWe appreciate [redacted] feedback and continuously review our process to provide a convenient and secure financial option for our card holders.RushCard Corporate Customer Service
August 30, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: August 28, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she cancelled a [redacted] transaction and was advised by [redacted] that if the merchandise did not ship, she would not be charged [redacted] also states she contacted RushCard and was told by a customer service agent that her pre authorization hold would be released in days [redacted] contends it has been days and her hold has still not been released On August 26, [redacted] contacted RushCard corporate customer service and spoke to a customer service agent and was advised that the transaction from [redacted] in the amount of $would expire in daysThe 10th day was August 27, On August 30, a RushCard corporate customer service specialist attempted to contact [redacted] to advise her that her pre authorization hold has been releasedA message was left for [redacted] to call RushCard back We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
October 23, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] ** *** Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
January 26, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 16, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On January 25, 2016, RushCard received a screenshot rebuttal letter from [redacted] The rebuttal process can take up to days to reopen and investigate the claimWe encourage [redacted] to work with the merchants to resolve any issues regarding products or services renderedWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not believed that they took enough time to truly review the informationI have enclosed all the information for your review that I have sent them! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response from the company does not resolve my issues at all in my complaint No one from rushcard has contacted me nor bothered to fix my account balanceSince filing this complaint I've only been able to get through to customer service one time at which I was told my account was being handled by corporate and someone would call me back, which still hasn't happenedI'm missing close to $from my account and all I'm being told is to check my transaction history that doesn't explain what happened to my fundsDue to this screw up, I now have money missing and was unable to use my card for several days which caused me to have my water services shut off with a $reconnect fee added to my account, I've missed several days of work for not being able to put gas in my car on top of the many other issues and late fees that this hardship has severly caused meI want resolution other than a few waived fees, I want to be compensated for all my losses my money to be put back into my account asap Regards, [redacted]
This is proof from my insurance company that rush card didn't pay $that only was paid hence why I have lost my renters insurnace They lied and thus is proof I would like this taken care if pls Thank you [redacted]
August 2, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: July 26, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that RushCard reversed a transaction that was unauthorized [redacted] also states that he would like the funds credited back to his account Per the previous response RushCard records indicate that the pending transaction from [redacted] in the amount of $was released on July 25, The merchant did settle for $which was posted on July 21, If this amount is incorrect or not authorized a dispute must be filedA dispute must be filed if this is a transaction you do not agree with We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
October 4, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: September 28, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he requested for a replacement card and has not received it [redacted] requested for the replacement card to be sent to a temporary address [redacted] requests to have the replacement card sent to the correct address and to have access to his funds On September 25, 2017, [redacted] requested a replacement card to be sent to the temporary address of [redacted] The replacement card was processed and has not been received as of date On October 4, [redacted] card was replaced expedited and will be received in 1-business days The expediated fee of $has been waived On October 4, 2017, a RushCard corporate resolutions specialist contacted [redacted] to advise of the replacement card status We appreciate [redacted] feedback Our goal is to provide financial convenience supported by reliable customer service RushCard, Corporate Customer Service
March 20, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he is not able to use his RushCard online account because it is blocked [redacted] also states he was told he would have to wait until Monday 3/20/to get the account unblocked [redacted] is requesting that his online account be unblocked On 3/18/17, [redacted] contacted RushCard customer service stating that he was unable to access his online accountThe customer service agent advised [redacted] it would take 24-hours for a resolutionOur records indicate that [redacted] online account was unblocked on 3/20/On 3/20/17, a RushCard corporate specialist attempted to contact [redacted] to advise him of this informationA detailed message was left for a callback Regards, RushCard Corporate Customer Service
October 23, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No10818178, which the Revdex.com® (“Revdex.com”) received from [redacted] on October 9, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’ complaint contends that RushCard would not release an authorization hold that was made on October 7, in the amount of $ On October 7, RushCard received an authorization hold on [redacted] ’ RushCard account ending in for $ [redacted] was instructed by RushCard customer service to send a Merchant Hold Release Letter to validate and release the pending holdThe Merchant Hold Release Letter was never received, therefore the authorization hold was released on October 17, On October 15, 2015, A RushCard Corporate Customer Service Specialist contacted [redacted] and explained the Merchant Hold Release process We appreciate [redacted] ’ feedback and hope to provide a better understanding or the authorization process Satoyra H Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint ***I would like Rush Card to pay me back my $that I had to go out and borrow because I could purchase from my own money I had to go and get a loan on my very own laptop just too make ends meet I think this fair since no one could properly handle my issue over the weekend The service I received was totally under acceptable[redacted] Regards, [redacted] ***
February 1, 2017VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: January 26, To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she was not provided a viable source to file a settlement claim as she was one of the customers that experienced an interruption in service post conversion October 2015.All affected consumers received notification through one of two ways:1) The settlement administrator initially sent out notifications electronically (which is consistent with the most common way we communicate with our cardholders; or 2) For cardholders who did not have a valid email address, the settlement administrator sent them physical notifications to their most recent mailing address.For class member convenience, claims could be filed via email or sent to the class administrator’s physical addressMany cardholders elected to use either method to successfully submit a formEven those class members that did not do so, still received automatic payments from the first tier of the class action settlement.The settlement was preliminary approved by the Southern District of New York on May 17, 2016, and claims were accepted until August 30, 2016.On February 1, 2017, a RushCard corporate customer service specialist attempted to contact [redacted] to advise her that she will need to call ###-###-#### or email the settlement group at www.Rushsettlement.com regarding any questions or concerns We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused herRegards,RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] [redacted] Has company addressed issue? -If not, why? No the company as not addressed anything to me after I called in to start the disputeDid not send any letters or anything telling me reasons it was not refunded or anything in the matterI did call and spoke with a reps when I was not at work and got no where just stated a letter was sent never got itSo no the company as not addressed anything with me regarding the transactions disputed [redacted] If an offer of resolution was made, has company fulfilled the offer? There was no offer made or brought up to me all I was seeking is for them to help me get funded the money regarding the transactions I had called them regarding totaling $and refund of dispute it's self was not resolved or discussed further in that matter Thank you, [redacted] If any other information from me maybe need regarding assigned ID listed above email: [redacted] Cell: ###-###-####.GmailGoogle+CalendarWebmoreSent MailClaim# [redacted] InboxGeri DavisAssigned ID: [redacted] Has company addressed issue? -If not, why? No the company as not addressed anything to me after I called in to start the di...Tina Geersto meSep 27DetailsThank you for your additional comments, we have added them to your complaint file and will forward the information to Unirush and request that they respond to your additional concernsRevdex.com will notify you via email once the business respondsI hope this information is helpful to you and thank you again for using Revdex.com services.Tina Geers | Marketplace Resource ConsultantP: ###-###-####F: ###-###-####Email: [email protected]| Start With Trust®Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast IndianaEFourth Street, Suite 600Cincinnati, OH 45202On Tue, Sep 26, at 7:PM, Geri Davis wrote:Assigned ID: [redacted] Has company addressed issue? -If not, why? No the company as not addressed anything to me after I called in to start the disputeDid not send any letters or anything telling me reasons it was not refunded or anything in the matterI did call and spoke with a reps when I was not at work and got no where just stated a letter was sent never got itSo no the company as not addressed anything with me regarding the transactions disputed* If an offer of resolution was made, has company fulfilled the offer? There was no offer made or brought up to me all I was seeking is for them to help me get funded the money regarding the transactions I had called them regarding totaling $and refund of dispute it's self was not resolved or discussed further in that matter Thank you, [redacted] A [redacted] If any other information from me maybe need regarding assigned ID listed above email: [email protected]: ###-###-####.ReplyForwardView Gmail in: Mobile | Older version | Desktop© Google
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This does not fix anything as far as the holiday fee schedule I feel we should be compensated because of the inconvience you all caused I lost my apartment and was unable to pay some bills.a Regards, [redacted]
October 26, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
November 20, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: *** [redacted] Complaint number: [redacted] Complaint date: November 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceOn November 18, 2015, A Corporate Customer Service Specialist contacted [redacted] and issued express cash for the remaining funds on the account and closed the account per requestWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
[ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do not think that without THE Revdex.com's involvement I would have gotten this resolved as quicklyI was told up to days for my refund and got the run around of multiple answersAfter contacting the Revdex.com I got my money the next day, thank you Revdex.com Regards, [redacted]
On [redacted] complaint, she states she purchased a hoverboard for her daughter for Christmas but found out the company selling the hoveboards is a scamShe said she contacted RushCard to get a refund and was told temporary credit would post in days and the investigation process could take up to daysShe said after being transferred to the Dispute Department, she was told she was misinformed and that the credit could take up to days to be issued On December 4th, 2016, RushCard received [redacted] dispute for a transaction with [redacted] for $ We listened to the call and reviewed our records, and [redacted] has informed her by dispute agent the dispute could take up to days to get creditOn December 06, 2016, RushCard processed a chargeback on behalf of [redacted] Merchant has until January 21st, to respond to chargeback [redacted] will hear from RushCard after January 21st, 2016, by April 3rd We apologize for any confusion this may have caused [redacted] Regards,
December 6, VIA ONLINE SUBMISSION:Revdex.com® E4th Ste600Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on November 29, Unirush, LLC d/b/a Rushcard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she attempted to make a purchase with the RushCard and her transaction would not go through [redacted] states she contacted RushCard and was advised her account was closed and that the funds would be sent to her [redacted] also states she cannot wait to have access to her funds On November 29, [redacted] account was closed due to a Bank closure Due to the terms and conditions RushCard may close and account at any time for any reasonThe remaining funds of $was sent to [redacted] in the form of a billpay check On December 6, a RushCard corporate customer service specialist contacted [redacted] to advise of this informationIf [redacted] has additional questions, she may contact RushCard customer service at 1-866-RUSHCARD (###-###-####)Regards, Corporate Customer Service
August 16, 2016VIA ONLINE SUBMISSION:Revdex.com® W Seventh St Suite 1600Cincinnati Ohio 45202Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on August 11,UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that RushCard refuse to post her direct deposit to her RushCard accountOn December 30, 2015, RushCard received a direct deposit in the amount of $The direct deposit in question was received by RushCard on 08/10/All direct deposits received must match on several identification criteria before they are posted to a customer [redacted] account due to the increase in online banking fraud and to meet OFAC requirementsThe direct deposit did not meet our requirements and in turn was returned back to the remitterThe direct deposit was returned back to the remitter due to a third party deposit as it relates to name the direct deposit came thru as Simmons as the name (Simmons does not match our records) our system recognized it as a third party depositPer RushCard Cardholder Agreement, RushCard do not accept third party direct deposits [redacted] contacted RushCard customer service and was advised that the direct deposit was returned and will take 3-business days for the remitter to receive itAt this time [redacted] will need to contact the remitter in order to retrieve the funds and to update her account information to prevent a delay in her future depositsWe appreciate [redacted] feedback and continuously review our process to provide a convenient and secure financial option for our card holders.RushCard Corporate Customer Service
August 30, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: August 28, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she cancelled a [redacted] transaction and was advised by [redacted] that if the merchandise did not ship, she would not be charged [redacted] also states she contacted RushCard and was told by a customer service agent that her pre authorization hold would be released in days [redacted] contends it has been days and her hold has still not been released On August 26, [redacted] contacted RushCard corporate customer service and spoke to a customer service agent and was advised that the transaction from [redacted] in the amount of $would expire in daysThe 10th day was August 27, On August 30, a RushCard corporate customer service specialist attempted to contact [redacted] to advise her that her pre authorization hold has been releasedA message was left for [redacted] to call RushCard back We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
October 23, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] ** *** Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
January 26, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 16, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On January 25, 2016, RushCard received a screenshot rebuttal letter from [redacted] The rebuttal process can take up to days to reopen and investigate the claimWe encourage [redacted] to work with the merchants to resolve any issues regarding products or services renderedWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not believed that they took enough time to truly review the informationI have enclosed all the information for your review that I have sent them! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response from the company does not resolve my issues at all in my complaint No one from rushcard has contacted me nor bothered to fix my account balanceSince filing this complaint I've only been able to get through to customer service one time at which I was told my account was being handled by corporate and someone would call me back, which still hasn't happenedI'm missing close to $from my account and all I'm being told is to check my transaction history that doesn't explain what happened to my fundsDue to this screw up, I now have money missing and was unable to use my card for several days which caused me to have my water services shut off with a $reconnect fee added to my account, I've missed several days of work for not being able to put gas in my car on top of the many other issues and late fees that this hardship has severly caused meI want resolution other than a few waived fees, I want to be compensated for all my losses my money to be put back into my account asap Regards, [redacted]