Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Myesha Mcmullen 4/21/ Complaint Unauthorized transactions, reported to company, advised of policy and I have talk with people everyone tells you something different I called in to advise that there were several charges on my card from [redacted] they advised me that with the dispute process it could take up to days, but I would qualify for a temporary credit after daysI allowed more than ten days and called back on day the advisor told me he had seen that the forms were received that I had to send in and everything was okso but to allow another day before I would receive creditso I did called back and the lady told me she didn't see the for [redacted] I told her they needed to listen to the last call that isn't want he told meso she was like it isn't anything we can do, she should have sent them I told them I did, she got me to a supervisorthis lady tells me to send the forms again, and she will have them reviewed again and I will received my credit more days have went by and nothingthe forms were received and they lied to meso I spoke with another person and supervisor about the credit back to my cardhe said it only take days not days and that I should have received a credit by nowthat I will not get one and that isn't want I was told at all Desired Resolution I want my money back now, I don't want to waiti know that I didn't compete the charges Consumer Business Dialog
October 31, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 24, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com W Seventh St Suite Cincinnati Ohio Re: [redacted] - [redacted] May 4, We received [redacted] ’ complaint regarding access to her funds and the level of customer service received Rush Card logs all customer contact and activity associated with financial cards On 4/10/ [redacted] filed a dispute for an unauthorized transaction of $from [redacted] that was made on her accountAll RushCard disputes are handled through our dedicated dispute team and are worked in the order that they are receivedI am showing we received the written dispute form back from [redacted] on 4/27/A provisional credit has been issued on [redacted] account on 5/4/ [redacted] ' claim is still in process and once the claim is final [redacted] will receive a letter in the mail regarding the outcome of the disputeWe apologize for the inconvenience and the frustration this has caused We appreciate [redacted] ’ feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist
They lied about the entire situation I made a complaint wit way more things that was my concern in the supervisor did not take my complaint correctly in the customer service guy was rude n did not give me his id number yes my check was posted on but I was given by both the customer servicer person the supervisor in there automatic system different dates I even asked to be called back in was told they would not but as I said this happen more then once in rushcard need to know there doing was wrong the customer service rep who wouldn't give me his I'd number should be firedThey took up hours of my time after I got off work stood n the cold on my phone because they have a jacked up system in nothing was done to compancate me for the time they wasted in for the different dates I was given
May 27, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on May 21, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she applied for a RushCard on April 28, and set up direct deposit, however never received the card [redacted] also stated that she has received conflicting information from RushCard Customer Service Representatives regarding the time frame of her replacement card On April 28, [redacted] applied for a RushCard that was issued via regular mailOn May 15, [redacted] contacted RushCard Customer Service to advise that the card had not arrived and that she was expecting her direct deposit to post to the account [redacted] was offered expedited delivery and unfortunately, we do not process expedited services for cardholders that have not received the initial cardA RushCard Corporate Customer Service Specialist attempted to contact [redacted] to apologize for the confusion and the misinformation that was providedAs of now, we have not receive [redacted] direct deposit We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused [redacted] Corporate Customer Service
October 23, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: *** [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
October 20, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Im not sure if anyone is reading my responses or not but this is my second time attaching proof to the Revdex.com that I changed my plan on to pay as you goIt disturbs me deeply that no one is viewing my proof and responding to that factYes I received a voicemail from someone with a area code and I called back and left a voicemailNo one called backI feel that I am being taken in circles with this company and I dont deserve or appreciate itIt does not seem that I am getting help from the Revdex.com eitherMaybe I need to take this matter to a higher authorityI do not appreciate being ignored or made to feel like I am a liar and out to hash a schemeSomeone needs to call my phone, acknowledge that my email proof is valid and stop sending contradicting responses in regard to the credit/bill amountsI changed my plan AUGUST 31, I HAVE ATTACHED AN EMAIL AS PROOF times (1-to RUSH AND 2- to the Revdex.com) but I am STILL BEING ACCUSED OF NOT CHANGING MY PLAN Regards, [redacted] ***
October 21, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: *** [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have in subscribed multiple times correctly The emails for the card go away for a day or two then resume as they once again have Please remove my email address from this man's account When I stop receiving emails for days, I will accept a response to this Revdex.com complaint Regards, [redacted]
Thank you for the explanationI truly appreciate it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
January 5, VIA ONLINE SUBMISSION:Revdex.com® W Seventh St Suite 1600Cincinnati Ohio Re: Consumer: [redacted] Complaint number: # [redacted] Complaint date: December 29, To Whom It May Concern: This letter is in response to the consumer complaint number referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’s complaint states that he was charged for a monthly fee of when the account was closed due to pending pan issue [redacted] was advised we had to close this card and open a new card [redacted] would like his Monthly Fee of $reversed from when the card was closed in March of Upon reviewing the account, [redacted] was issued a new card and the old card was to be closedOn January 5, a Corporate Resolution Specialist contacted [redacted] advising him that we have credit to his current card $in monthly fees from March of to December of plus the $one-time card fee [redacted] indicated that this was satisfactoryWe appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service RushCard Corporate Customer Service
Rushcard keeps telling all of us that they are still trying to fix their system and not allowing everyone access their money and then when it shows our correct balance in a few minutes it goes to Can anybody do something about this company? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
October 30, VIA ONLINE SUBMISSION: Better Business Bureau W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/ It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
May 27, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] ***, on 5/17/UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint contends that she filed an error allegation dispute and has not received her funds as of yet [redacted] also stated that she would like a refund issued to her RushCard account On May 11, 2016, [redacted] filed an error allegation dispute regarding a transaction in the amount of $from [redacted] The RushCard dispute team received a signed error allegation dispute form from [redacted] ***Per RushCard Cardholder Agreement, the dispute process can take up to to days to investigate and a provisional credit is only guaranteed to be issued if the cardholder qualifiesAs stated in the initial response, a provisional will not be issued to her RushCard accountA final letter will be sent to the address on the account notifying [redacted] of the resolution as soon as the investigation is completed We appreciate [redacted] feedbackWe are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Corporate Customer Service
October 21, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
To Whom It May Concern: This letter is in response to the consumer complaint # referenced above UniRush, LLC which is the program manager for the Rapid prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources In [redacted] complaint, she states she disputed unauthorized transactions that posted to her Rapid PaycardShe is requesting provisional credit Our records indicate on May 29, 2017, [redacted] disputed fraudulent transactions that posted to her accountShe was told to sign her dispute form and returning back to RapidPaycard within business days for provisional credit [redacted] failed to thatCurrently her claim is being investigatedA final decisional will be sent to her by August 27, Regards, RushCard Corporate Customer Service
January 18, VIA ONLINE SUBMISSION: Revdex.com® E4th Ste Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] Pitts, on January 13, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she was charged ATM withdrawal fees of $each [redacted] would like a refund for the ATM fees because she states she has never been charged ATM fees before RushCard records indicate that on January 12, [redacted] visited two ATM locations to retrieve her funds The ATM locations [redacted] visited were out of network and [redacted] was charged the $ATM fees We are no longer using [redacted] s as our fee-free ATM vendorTo find the closest fee-free ATM to [redacted] will need to visit www.rushcard.com and click on ATM locator at the top of the page [redacted] will need to enter the address, and the closest participating Fee-Free ATM locations will be shown On January 18, 2018, a corporate resolutions specialist attempted to contact [redacted] to advise of this information We sincerely apologize for the inconvenience this has caused our customer Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am still locked out of my accounts and still can not get threw to any of rush card numbers Regards, [redacted]
February 1, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 28, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceOn October 19, 2015, RushCard debited $from [redacted] ***’ account to recoup the initial credit issued in advance of the direct deposit posted on 10/16/RushCard issued two supplementary courtesy credits of $per credit, to recompense [redacted] ***’ for the unusual account fluctuations and inconvenience caused by the service interruption [redacted] spent the funds which drew her account into the negative statusOn October 21, 2016, [redacted] received a direct deposit that was depleted due to the negative balance on the accountWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Myesha Mcmullen 4/21/ Complaint Unauthorized transactions, reported to company, advised of policy and I have talk with people everyone tells you something different I called in to advise that there were several charges on my card from [redacted] they advised me that with the dispute process it could take up to days, but I would qualify for a temporary credit after daysI allowed more than ten days and called back on day the advisor told me he had seen that the forms were received that I had to send in and everything was okso but to allow another day before I would receive creditso I did called back and the lady told me she didn't see the for [redacted] I told her they needed to listen to the last call that isn't want he told meso she was like it isn't anything we can do, she should have sent them I told them I did, she got me to a supervisorthis lady tells me to send the forms again, and she will have them reviewed again and I will received my credit more days have went by and nothingthe forms were received and they lied to meso I spoke with another person and supervisor about the credit back to my cardhe said it only take days not days and that I should have received a credit by nowthat I will not get one and that isn't want I was told at all Desired Resolution I want my money back now, I don't want to waiti know that I didn't compete the charges Consumer Business Dialog
October 31, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 24, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com W Seventh St Suite Cincinnati Ohio Re: [redacted] - [redacted] May 4, We received [redacted] ’ complaint regarding access to her funds and the level of customer service received Rush Card logs all customer contact and activity associated with financial cards On 4/10/ [redacted] filed a dispute for an unauthorized transaction of $from [redacted] that was made on her accountAll RushCard disputes are handled through our dedicated dispute team and are worked in the order that they are receivedI am showing we received the written dispute form back from [redacted] on 4/27/A provisional credit has been issued on [redacted] account on 5/4/ [redacted] ' claim is still in process and once the claim is final [redacted] will receive a letter in the mail regarding the outcome of the disputeWe apologize for the inconvenience and the frustration this has caused We appreciate [redacted] ’ feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist
They lied about the entire situation I made a complaint wit way more things that was my concern in the supervisor did not take my complaint correctly in the customer service guy was rude n did not give me his id number yes my check was posted on but I was given by both the customer servicer person the supervisor in there automatic system different dates I even asked to be called back in was told they would not but as I said this happen more then once in rushcard need to know there doing was wrong the customer service rep who wouldn't give me his I'd number should be firedThey took up hours of my time after I got off work stood n the cold on my phone because they have a jacked up system in nothing was done to compancate me for the time they wasted in for the different dates I was given
May 27, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on May 21, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she applied for a RushCard on April 28, and set up direct deposit, however never received the card [redacted] also stated that she has received conflicting information from RushCard Customer Service Representatives regarding the time frame of her replacement card On April 28, [redacted] applied for a RushCard that was issued via regular mailOn May 15, [redacted] contacted RushCard Customer Service to advise that the card had not arrived and that she was expecting her direct deposit to post to the account [redacted] was offered expedited delivery and unfortunately, we do not process expedited services for cardholders that have not received the initial cardA RushCard Corporate Customer Service Specialist attempted to contact [redacted] to apologize for the confusion and the misinformation that was providedAs of now, we have not receive [redacted] direct deposit We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused [redacted] Corporate Customer Service
October 23, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: *** [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
October 20, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Im not sure if anyone is reading my responses or not but this is my second time attaching proof to the Revdex.com that I changed my plan on to pay as you goIt disturbs me deeply that no one is viewing my proof and responding to that factYes I received a voicemail from someone with a area code and I called back and left a voicemailNo one called backI feel that I am being taken in circles with this company and I dont deserve or appreciate itIt does not seem that I am getting help from the Revdex.com eitherMaybe I need to take this matter to a higher authorityI do not appreciate being ignored or made to feel like I am a liar and out to hash a schemeSomeone needs to call my phone, acknowledge that my email proof is valid and stop sending contradicting responses in regard to the credit/bill amountsI changed my plan AUGUST 31, I HAVE ATTACHED AN EMAIL AS PROOF times (1-to RUSH AND 2- to the Revdex.com) but I am STILL BEING ACCUSED OF NOT CHANGING MY PLAN Regards, [redacted] ***
October 21, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: *** [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have in subscribed multiple times correctly The emails for the card go away for a day or two then resume as they once again have Please remove my email address from this man's account When I stop receiving emails for days, I will accept a response to this Revdex.com complaint Regards, [redacted]
Thank you for the explanationI truly appreciate it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
January 5, VIA ONLINE SUBMISSION:Revdex.com® W Seventh St Suite 1600Cincinnati Ohio Re: Consumer: [redacted] Complaint number: # [redacted] Complaint date: December 29, To Whom It May Concern: This letter is in response to the consumer complaint number referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’s complaint states that he was charged for a monthly fee of when the account was closed due to pending pan issue [redacted] was advised we had to close this card and open a new card [redacted] would like his Monthly Fee of $reversed from when the card was closed in March of Upon reviewing the account, [redacted] was issued a new card and the old card was to be closedOn January 5, a Corporate Resolution Specialist contacted [redacted] advising him that we have credit to his current card $in monthly fees from March of to December of plus the $one-time card fee [redacted] indicated that this was satisfactoryWe appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service RushCard Corporate Customer Service
Rushcard keeps telling all of us that they are still trying to fix their system and not allowing everyone access their money and then when it shows our correct balance in a few minutes it goes to Can anybody do something about this company? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
October 30, VIA ONLINE SUBMISSION: Better Business Bureau W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/ It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
May 27, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] ***, on 5/17/UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint contends that she filed an error allegation dispute and has not received her funds as of yet [redacted] also stated that she would like a refund issued to her RushCard account On May 11, 2016, [redacted] filed an error allegation dispute regarding a transaction in the amount of $from [redacted] The RushCard dispute team received a signed error allegation dispute form from [redacted] ***Per RushCard Cardholder Agreement, the dispute process can take up to to days to investigate and a provisional credit is only guaranteed to be issued if the cardholder qualifiesAs stated in the initial response, a provisional will not be issued to her RushCard accountA final letter will be sent to the address on the account notifying [redacted] of the resolution as soon as the investigation is completed We appreciate [redacted] feedbackWe are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Corporate Customer Service
October 21, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
To Whom It May Concern: This letter is in response to the consumer complaint # referenced above UniRush, LLC which is the program manager for the Rapid prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources In [redacted] complaint, she states she disputed unauthorized transactions that posted to her Rapid PaycardShe is requesting provisional credit Our records indicate on May 29, 2017, [redacted] disputed fraudulent transactions that posted to her accountShe was told to sign her dispute form and returning back to RapidPaycard within business days for provisional credit [redacted] failed to thatCurrently her claim is being investigatedA final decisional will be sent to her by August 27, Regards, RushCard Corporate Customer Service
January 18, VIA ONLINE SUBMISSION: Revdex.com® E4th Ste Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] Pitts, on January 13, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she was charged ATM withdrawal fees of $each [redacted] would like a refund for the ATM fees because she states she has never been charged ATM fees before RushCard records indicate that on January 12, [redacted] visited two ATM locations to retrieve her funds The ATM locations [redacted] visited were out of network and [redacted] was charged the $ATM fees We are no longer using [redacted] s as our fee-free ATM vendorTo find the closest fee-free ATM to [redacted] will need to visit www.rushcard.com and click on ATM locator at the top of the page [redacted] will need to enter the address, and the closest participating Fee-Free ATM locations will be shown On January 18, 2018, a corporate resolutions specialist attempted to contact [redacted] to advise of this information We sincerely apologize for the inconvenience this has caused our customer Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am still locked out of my accounts and still can not get threw to any of rush card numbers Regards, [redacted]
February 1, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 28, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceOn October 19, 2015, RushCard debited $from [redacted] ***’ account to recoup the initial credit issued in advance of the direct deposit posted on 10/16/RushCard issued two supplementary courtesy credits of $per credit, to recompense [redacted] ***’ for the unusual account fluctuations and inconvenience caused by the service interruption [redacted] spent the funds which drew her account into the negative statusOn October 21, 2016, [redacted] received a direct deposit that was depleted due to the negative balance on the accountWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service