Unfortuntely we are not the one's that reports to bureau this is all computer generated If the account is deliquent or has a past due amount we have no control over how the customer's payI would be more than happy to help but at this point since this was all due thru the credit bureau there is nothing I can do they will have to call the credit bureau to see what can be doneThank you, Angie [redacted] Business Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I sent my contract via fax to the contact Marcelo [redacted] that following Monday March 28th I have a confirmation and Marcelo verified that he had received my contractSeems there is a communication issue between the employees at Drive with Pride They all work in the same office so I'm not sure what the issue is I have asked to speak with Angie she the day she claims to have spoke with meI keep being told to leave a message She will not personally contact me and Allstate has spoke with her regarding them double charging me for insurance
Unfortunately I tried to help this customer I asked them to send a copy of the contract showing where we requested deductibles as of today I have not received anything They signed a legal binding contract for our in house program and we have certain requirements I will be more than happy to assist in helping the customer in any way I can but there are guidelines in our in house program.Thank you for your time and cooperation in this matter,Angie [redacted] Business Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me No one from the dealership have reach out to me at this time
I will call the customer directly to see how I can get this issue resolvedThank you for your time and cooperation in this matterAngie [redacted] Business Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have made a great effort in reaching out to AngieI sent an email to her with all text messages from the Sales Rep and Sales ManagerIt has now been more than weeks, and I have not receiveda response from herAngie has not responded to my email nor has she tried calling me [Provide details of why you are not satisfied with this resolution.] Regards,
Sent: Wednesday, May 18, 9:AMTo: drteamSubject: Re: Revdex.com complaint id [redacted] I did speak with the gap company and they stated they would be sending me the back up with never happened...ms bellah did call me back and got someone she knew about cancellations and they told her that would have to look into it but stated they way she was explaining the situation I seemed she was not due a refund...she stated she would call me back and she never did so I thought the issue was resolved but if it has not I am willing to resolve the issue completely..and yes I had a person in my office handling all cancellations unfortunately she's no longer with the company and so that is why I am stuck with all these issues but I am very sorry for the inconvenience this has caused..Sincerely,Angie [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Check has been received Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Sent: Wednesday, May 18, 9:AMTo: drteamSubject: Re: Revdex.com Complaint id [redacted] I have contacted the customer and requested some documents from her so that I may assist her with resolving the issue...SincerelyAngie [redacted]
Contracted Ms [redacted] stated I need her to forward the text messages between her and the salesmanager or salesperson As of yet I have not received them If she would be so kind to forward that I will be more than happy to assist herThank you for your time and cooperation in this matterAngie [redacted] Business Manager
Unfortunately we were no able to give the customer a full refund due to the fact he returned the vehicle damanaged We have several witness to verify that the vehicle was not given to him in this condition And the amount of money that was taken from him was not even enough to cover the
fees we assessed to repair the vehicle
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do not accept this responseThey are saying I gave them fraudulent information simply because I was not home when they came to pick up the *** so they are trying to say I don't live where I say I doI have a lease at my address with my name on it as well as mail and all of my belongings are thereI have all the proof I need to show where I resideWe can settle this in court because clearly it's still getting anywhereThe fact that they feel like it's okay to tell a person where to be at is crazy to meJust because I wasn't home means that I don't live there?
Another month has passed and I contacted the dealer Drive With Pride yesterday, I spoke with *** who told me the same thing they have said for the last monthsShe said she does not
have a title clerks (the same thing they said months ago when the initial delay happened) she said she "saw" my paperwork on the desk of the old *** *** but was unsure of the status, she took my number and said she would call me back in a few hoursAs expected she never called backAdditionally, I have not received any resolution, they still do not have a title for the vehicle and still have not provided me with a legal registration and tags, and title to my lenderI additionall received a letter from the lender asking me for the title because the dealer DriveWithPride has not provided them with a copyIt is illegal to sell a vehicle without a title and after waiting 5-months I think its fair to believe this dealer does not have a legal title, has not filed for any copies or bonded titles and needs to refund my money in full, close down and/or be finedMy next course of action to to contact a lawyer and the states attorney for additional assistance and our resolution if I do not receive closure at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Nothing haven't been done about my complaint! They contacted me about the invoice,I forwarded and I call *** this week and she said she can't get it approved!!!!!She will call me if they approved it!!!
Unfortuntely we are not the one's that reports to bureau this is all computer generated If the account is deliquent or has a past due amount we have no control over how the customer's payI would be more than happy to help but at this point since this was all due thru the credit bureau there is nothing I can do they will have to call the credit bureau to see what can be doneThank you, Angie [redacted] Business Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I sent my contract via fax to the contact Marcelo [redacted] that following Monday March 28th I have a confirmation and Marcelo verified that he had received my contractSeems there is a communication issue between the employees at Drive with Pride They all work in the same office so I'm not sure what the issue is I have asked to speak with Angie she the day she claims to have spoke with meI keep being told to leave a message She will not personally contact me and Allstate has spoke with her regarding them double charging me for insurance
Unfortunately I tried to help this customer I asked them to send a copy of the contract showing where we requested deductibles as of today I have not received anything They signed a legal binding contract for our in house program and we have certain requirements I will be more than happy to assist in helping the customer in any way I can but there are guidelines in our in house program.Thank you for your time and cooperation in this matter,Angie [redacted] Business Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me No one from the dealership have reach out to me at this time
I am in the process of contacting customer to try to resolve this complaintThank you,
I will call the customer directly to see how I can get this issue resolvedThank you for your time and cooperation in this matterAngie [redacted] Business Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have made a great effort in reaching out to AngieI sent an email to her with all text messages from the Sales Rep and Sales ManagerIt has now been more than weeks, and I have not receiveda response from herAngie has not responded to my email nor has she tried calling me [Provide details of why you are not satisfied with this resolution.] Regards,
We are in the process of fixing her vehicle and also cutting her a check for tiresThank you,
I have made contact with the customer and he is set to come in today to our dealership
Sent: Wednesday, May 18, 9:AMTo: drteamSubject: Re: Revdex.com complaint id [redacted] I did speak with the gap company and they stated they would be sending me the back up with never happened...ms bellah did call me back and got someone she knew about cancellations and they told her that would have to look into it but stated they way she was explaining the situation I seemed she was not due a refund...she stated she would call me back and she never did so I thought the issue was resolved but if it has not I am willing to resolve the issue completely..and yes I had a person in my office handling all cancellations unfortunately she's no longer with the company and so that is why I am stuck with all these issues but I am very sorry for the inconvenience this has caused..Sincerely,Angie [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Check has been received Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Sent: Wednesday, May 18, 9:AMTo: drteamSubject: Re: Revdex.com Complaint id [redacted] I have contacted the customer and requested some documents from her so that I may assist her with resolving the issue...SincerelyAngie [redacted]
I have contacted the customer and we have come to a resolution
Contracted Ms [redacted] stated I need her to forward the text messages between her and the salesmanager or salesperson As of yet I have not received them If she would be so kind to forward that I will be more than happy to assist herThank you for your time and cooperation in this matterAngie [redacted] Business Manager
My direct email where I can directly recieve it is [redacted] Thank you,
I have been in contact with the customer and trying to get the issue resolved
Unfortunately we were no able to give the customer a full refund due to the fact he returned the vehicle damanaged We have several witness to verify that the vehicle was not given to him in this condition And the amount of money that was taken from him was not even enough to cover the
fees we assessed to repair the vehicle
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do not accept this responseThey are saying I gave them fraudulent information simply because I was not home when they came to pick up the *** so they are trying to say I don't live where I say I doI have a lease at my address with my name on it as well as mail and all of my belongings are thereI have all the proof I need to show where I resideWe can settle this in court because clearly it's still getting anywhereThe fact that they feel like it's okay to tell a person where to be at is crazy to meJust because I wasn't home means that I don't live there?
Another month has passed and I contacted the dealer Drive With Pride yesterday, I spoke with *** who told me the same thing they have said for the last monthsShe said she does not
have a title clerks (the same thing they said months ago when the initial delay happened) she said she "saw" my paperwork on the desk of the old *** *** but was unsure of the status, she took my number and said she would call me back in a few hoursAs expected she never called backAdditionally, I have not received any resolution, they still do not have a title for the vehicle and still have not provided me with a legal registration and tags, and title to my lenderI additionall received a letter from the lender asking me for the title because the dealer DriveWithPride has not provided them with a copyIt is illegal to sell a vehicle without a title and after waiting 5-months I think its fair to believe this dealer does not have a legal title, has not filed for any copies or bonded titles and needs to refund my money in full, close down and/or be finedMy next course of action to to contact a lawyer and the states attorney for additional assistance and our resolution if I do not receive closure at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Nothing haven't been done about my complaint! They contacted me about the invoice,I forwarded and I call *** this week and she said she can't get it approved!!!!!She will call me if they approved it!!!