[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I revecied my trade back from the dealership
Warranty was purchased. Problems started as stated on way home after picking up vehicle. Dealer was advised next day and stated he would take care of issue. Before vehicle was sent to be repaired by Mercedes as told, [redacted] stated they would take care of amount in excess of warranty.
Revdex.com:
This letter is to inform you that Drive With Pride, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/12/2016 and assigned ID [redacted].
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I have made a great effort in reaching out to Angie. I sent an email to her with all text messages from the Sales Rep and Sales Manager. It has now been more than 2 weeks, and I have not receiveda response from her. Angie has not responded to my email nor has she tried calling me.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint.
Sent: Tuesday, November 14, 2017 5:06 PMTo: drteamSubject: Drive with pride complaint follow up [redacted] case number -I wanted to give an update as well as see if the bureau has been able to take any action- I don't want another consumer to be taking advantage of ! The dealer called last week to tell me they need the vehicle back and will not be providing me title - today they declined my request for the amount I have spent on the car and insist on the return of the vehicle - I need a little advise regarding this matter ![redacted]
I will be contacting customer to get better understanding of what transpired and will see what I can go to resolve the issue.... Thank you, Angie [redacted]Business Manager
I have contacted the customer to let her know her check is ready for pick up. Unfortunately I have been out of the office due to medical problems. But issue has been resolved. Thank you, [redacted]Business Manager
Contracted Ms [redacted] stated I need her to forward the text messages between her and the salesmanager or salesperson. As of yet I have not received them. If she would be so kind to forward that I will be more than happy to assist her. Thank you for your time and cooperation in this matter. Angie [redacted]Business Manager
Unfortunately I tried to help this customer I asked them to send a copy of the contract showing where we requested 500 deductibles as of today I have not received anything. They signed a legal binding contract for our in house program and we have certain requirements. I will be more than...
happy to assist in helping the customer in any way I can but there are guidelines in our in house program.Thank you for your time and cooperation in this matter,Angie [redacted]Business Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint.
I've left several voicemails & called and never hear from anyone at Drive with Pride.
Regards,
I will call the customer directly to see how I can get this issue resolved. Thank you for your time and cooperation in this matter. Angie [redacted]Business Manager
Sent: Wednesday, May 18, 2016 9:20 AMTo: drteamSubject: Re: Revdex.com complaint id [redacted] I did speak with the gap company and they stated they would be sending me the back up with never happened...ms bellah did call me back and got someone she knew about cancellations and they told her that would have to look into it but stated they way she was explaining the situation I seemed she was not due a refund...she stated she would call me back and she never did so I thought the issue was resolved but if it has not I am willing to resolve the issue completely..and yes I had a person in my office handling all cancellations unfortunately she's no longer with the company and so that is why I am stuck with all these issues but I am very sorry for the inconvenience this has caused..Sincerely,Angie [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I revecied my trade back from the dealership
Warranty was purchased. Problems started as stated on way home after picking up vehicle. Dealer was advised next day and stated he would take care of issue. Before vehicle was sent to be repaired by Mercedes as told, [redacted] stated they would take care of amount in excess of warranty.
I have contacted customer to make her aware that I am working on getting title sent to her... Thank you, Angie [redacted]Business Manager
Revdex.com:
This letter is to inform you that Drive With Pride, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/12/2016 and assigned ID [redacted].
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I have made a great effort in reaching out to Angie. I sent an email to her with all text messages from the Sales Rep and Sales Manager. It has now been more than 2 weeks, and I have not receiveda response from her. Angie has not responded to my email nor has she tried calling me.
[Provide details of why you are not satisfied with this resolution.]
Regards,
We are in the process of fixing her vehicle and also cutting her a check for tires. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint.
Sent: Tuesday, November 14, 2017 5:06 PMTo: drteamSubject: Drive with pride complaint follow up [redacted] case number -I wanted to give an update as well as see if the bureau has been able to take any action- I don't want another consumer to be taking advantage of ! The dealer called last week to tell me they need the vehicle back and will not be providing me title - today they declined my request for the amount I have spent on the car and insist on the return of the vehicle - I need a little advise regarding this matter ![redacted]
I will be contacting customer to get better understanding of what transpired and will see what I can go to resolve the issue.... Thank you, Angie [redacted]Business Manager
I am in the process of contacting customer to try to resolve this complaint.... Thank you,
I will contact the customer directly to see if we can come up with a resolution. Thank you, Angie [redacted]Business Manager
I have contacted the customer to let her know her check is ready for pick up. Unfortunately I have been out of the office due to medical problems. But issue has been resolved. Thank you, [redacted]Business Manager
Contracted Ms [redacted] stated I need her to forward the text messages between her and the salesmanager or salesperson. As of yet I have not received them. If she would be so kind to forward that I will be more than happy to assist her. Thank you for your time and cooperation in this matter. Angie [redacted]Business Manager
TItle clerk is working to get the customer's registration.. Thank you, Angie R[redacted]Business Manager
Unfortunately I tried to help this customer I asked them to send a copy of the contract showing where we requested 500 deductibles as of today I have not received anything. They signed a legal binding contract for our in house program and we have certain requirements. I will be more than...
happy to assist in helping the customer in any way I can but there are guidelines in our in house program.Thank you for your time and cooperation in this matter,Angie [redacted]Business Manager
If she like to can call me directly at 713-772-7772 ext [redacted] I am the business manager for Drive With Pride. Thank you,Angie R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint.
I've left several voicemails & called and never hear from anyone at Drive with Pride.
Regards,
I will call the customer directly to see how I can get this issue resolved. Thank you for your time and cooperation in this matter. Angie [redacted]Business Manager
I have contacted customer and am working with her to try to get issue resolved. Thank you, Angie [redacted]Business Manager
Sent: Wednesday, May 18, 2016 9:20 AMTo: drteamSubject: Re: Revdex.com complaint id [redacted] I did speak with the gap company and they stated they would be sending me the back up with never happened...ms bellah did call me back and got someone she knew about cancellations and they told her that would have to look into it but stated they way she was explaining the situation I seemed she was not due a refund...she stated she would call me back and she never did so I thought the issue was resolved but if it has not I am willing to resolve the issue completely..and yes I had a person in my office handling all cancellations unfortunately she's no longer with the company and so that is why I am stuck with all these issues but I am very sorry for the inconvenience this has caused..Sincerely,Angie [redacted]
Speaking with a general manager to see what I can do to help the customer.Thank you,