March 5,
Re: Claim #***
*** *** ***
*** *** ***
*** * ***
*** *** ** ***
Dear*** ***,
/>
I have received information from the Revdex.com in regards to concerns you have expressed on the refund of a piece dinning set and sofa which was delivered on February 21, 2014. I apologize for any miscommunication which may have incurred
At the time of delivery our merchandise is non-refundable. As a courtesy we offered for you to reselect on the piece dinning set and sofa
In order for the merchandise to be picka new delivery charge in the amount of $is processed onto the account and the original delivery charge of $as well as the *** *** Donation of $is non-refundable/creditable.
The three above charges for a total of $was deducted from your original purchase price of $
We did offer to process a refund back onto your *** card since you were un-able to find alternative home furnishings in our showroom
After review of your account a total refund of $(already included the above deductions) was processed back onto the *** card ended in ***. This refund was issued on February 25,
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Jerome’s Furniture Warehouse
Dear *** ***
class="MsoNormal"> We first would like to apologize for the inconvenience which occurred
Our ultimate goal is to provide a pleasant shopping experience accompanied by exceptional service We are displeased to hear of what occurred on your order and assure you we are working diligently to ensure this situation can be prevented in the future
For the inconvenience which occurred we will refund a total of $to your finance account
This credit can take up to billing cycles to reflect on your billing statement depending on your billing closing date
Please do not hesitate to contact us at*** *** should you have any additional questions or concerns
Sincerely,
Jerome's Furniture Warehouse
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.HI I am *** *** I missed the respond from my other email know body from jerome's furniture warehouse or their third party try too let know me what happy on fix my wood floor the following day after they deliver my sofa I call them and told that my floor was damage from the delivery I was told that someone will call me to hour that didn't happen so had go back to store and talk manager his name is *** *** and show picture of my damage floor he tool some of my picture from my cellphone he the one that told me that I would get a call back to 48 that I did not received so go back again and talk so he call delivery manager look I send picture on 05/29/2015 to email address *** I send her picture and *** is her name I call three day later and ask did she look picture she said yes I said to her can see scratch in the floor she said yes but talk to her I wasting my time I don't think she have the experience to know what talking on that floor the reason I said that I think her is getting delivery out to people I don't think that never ever talk to someone from the insurance company I attach letter TO WHO IT MAY CONCERN DOCK AT THE TOP LOOK AT IT thank you
Regards,
*** ***
In regards to this claim, one of our Customer Care managers is working directly with this customer for a resolution to the claim.
Should the customer have any additional questions or concerns, please feel free to contact us at ***
***
Sincerely,
Jerome's Furniture
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for any miscommunication which may have occurred
At the time of purchase your merchandise came with warranties
The first warranty was directly through Jerome's Our warranty guarantees your merchandise to be free of manufacturing defects which are reported within the 1st year from the original delivery date
The one year warranty on your merchandise expired on October 27,
The 2nd warranty, which you opted to purchase, is a year warranty through a company called *** This warranty covers an array of one-time accidental stains and damages which occur in the residence
Unfortunately the issue which was reported in regards to the seams would not be covered by *** since it occurred over a period of time and not from a one-time incident
We do understand your frustration however you are currently 3-1/years out of our warranty to be able to report manufacturing defects
As a good faith gesture we can gladly provide free delivery on your next purchase (a value up to $89.99)
The above offer does not have an expiration date; you will simply need to provide the phone # on the account for the credit to be applied on your next purchase
Please do not hesitate to contact us at*** *** should you have any additional questions or concerns
Sincerely,
Jerome's Furniture
In regards to this
claim, the customer contacted us directly
Roman"">
We have received the
throw pillow in question, which is scheduled to be transferred to the ***
store this Friday Once the store has received the throw pillow, we will
contact her to schedule a convenient technician appointment
We apologize for the inconvenience
which has occurred A $gift certificate was already mailed to the
customer for the inconvenience of the delivery
Should she need further assistance,
she can contact us directly at *** ***
Sincerely,
*** ***
Customer Care Manager
In regards to the above complaint, I have been in correspondence with the consumer
Our final offer to try to alleviate the current claim is a $credit which can be used toward a future purchase.
The consumer's one year warranty with Jerome's expired on October 30, 2013. All manufacturing defects had to be reported prior to this date to be covered under our warranty for service and repairs
I do understand their frustration and the $credit in offer is over 50% of the consumers original cost for the Sofa and loveseat, which has been in the residence since October 30,
The credit does not have an expiration date and can be redeemed at any one of our showroom locations. As an additional offer I have waived the new delivery fee that would be associated with the new purchase
The above information has also been provided to the consumer and has been notated on their account with us
Please let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
In regards to this claim, the consumer was e-mailed directly for pictures to be providedOne we have received the pictures we can let the consumer know if there is anything we can possibly offer, since the one year warranty for manufacturing defects expired in July
Sincerely,
Jerome's Furniture Warehouse
The customer
resolved this claim with our Customer Care Department on 1/24/14.
The complete
sectional was found to be defective and the merchandise is scheduled to be
exchanged on February 9, 2014. The customer
also received a refund of the delivery charge in the amount
of $for
inconvenience which occurred upon delivery
Please feel free
to contact me should you need any further information.
Sincerely,
*** ***
Customer Care Manager
erome’s Furniture Warehouse
Mesamint Street
San Diego, CA
*** *** ***
We apologize to the consumer
for the inconvenience which occurred; the actual delivery fee on the original
invoice of $was refunded back in July
New Roman","serif"Times New Roman";">
Should the consumer have
any questions or concerns, they may simply contact us at (*** ***
Sincerely,
Jerome's Furniture
Dear Mrs***,
I first would like to apologize for the inconvenience which has occurred
Jerome's ultimate goal is to provide a pleasant shopping experience accompanied by outstanding customer service. I am displeased to
hear you have not received the five star service we are well known for throughout the furniture industry
After review of your account, I have confirmed the fire pit and the sofa are currently on back order. These items are currently estimated to be received in our Distribution Center the end of this month
I do understand the frustration. For the inconvenience I will refund $onto the Visa card on file and a $gift certificate will be mailed to the address on your order
Credit Card refunds can take up to business days to credit onto your account. The gift certificate can be redeemed at any one of our showroom locations
In regards to the patio set, since parts of the set is on back order, I can offer for you to reselect to something else
Should you wish to reselect on the patio set, we ask that the merchandise in your residence be in as new condition (besides the already reported issues). There will be no additional delivery charge and you would have full credit of what you originally paid for the patio set toward another set
The option for reselection is valid until July 2014. Once you have selected something else we would pithe patio set in your residence
I have notated your account with the above information
Please do not hesitate to contact us at (866) 633-should you have any additional questions or concerns. You may also simply reply to this e-mail
Sincerely,
*** ***
Customer Care Manager
For this claim the consumer was contacted directly Customer originally had a package sku but then changed the living room set to another items
"Times New Roman", "serif"Times New Roman"">
We still provided the discount on the lamps and the tables in the package are the same pricing
We will still honor the offer to return the lamps should the customer no longer wants the lamps in the residence The office is valid for one week and will expire on 8/21/
Should the consumer wish to return the lamps, we will offer a full refund and they would need to be returned to a store location closest to her
The consumer is also being provided a copy of her receipt to show the breakdown on the pricing for the individual items
Sincerely,
Jerome's Furniture
The refund amount of $has been processed back onto the *** *** on file ending in ***
Credit card refunds can take up to business days to reflect as an available creditPlease feel free to contact us at *** *** should you have any additional questions or concernsSincerely,
*** ***
Customer Care Manager
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us; we apologize for any inconvenience which has occurred
After review of your account, the merchandise in question was delivered on August 16, The damages were reported on August 31, 2015, which is past the grace period to report scratches
We did offer to exchange the merchandise, however, per your request you asked to keep as is, which we would then offer 10% off the retail cost of the item in question which is a total of $153. At this time you opted to not keep the merchandise as is or to have us exchange the merchandise
We do understand your frustration, however, once the merchandise has been delivered we do not offer a return policy and our warranty covers manufacturing defects which are reported within the 1st year from the original delivery date
As of now, we are unable to honor the 10% off due to the length of time which has passed since you initially reported this issue and the last time you were in contact with us
We can gladly send one of our service technicians to the residence to confirm the condition of the merchandise as well as the current damages to confirm what we can offer as of now
We offer technician appointments in your area days a week (if you are not on base); the next currently available appointment is Monday February 8,
In regards to the property damage this information was sent to our 3rd party delivery company who makes our deliveries A member of *** *** management staff would have been in direct contact with you in regards to the stains caused on your carpet
Correspondence has been sent to them to contact you by the end of this week in regards to the property damage claim
To schedule a technician appointment, simply contact us at*** *** and we can gladly assist you further
Sincerely,
Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company gave me full assurance when I purchased the furniture that they would replace any defective piece within the first yearI purchased the furniture set in July and the dresser cracked in November which is within that yearAlso, I called the company to have another service representative assess the crack and other problems on the dresser againThe customer service representative told me January 5th would be the next time Jerome's could send a representativeI asked that they contact my daughter who has the furniture setCustomer service representative agreed to contact my daughter, which as of January 5th, they have not done this either and from their letter response to me, it sounds like they never intended to
This is another example of them not fulfilling their obligations to their customersBut after reviewing Jerome's Revdex.com report from other consumers, I'm not surprisedI am very disappointed with this companyIt seems they will tell you anything to get you to purchase their product knowing that they don't stand behind or mean what they say.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Onces again this company if you can call campany they offer so many things on tv but on reality they do not care obout customers I'm so disappointed I never thought after spending almost dlls was going to be a big issue they do not meet there promises I talk to *** *** assist which he did not it has been a quit long time since my first attempt to fix this issue with my sofa I told *** crearly call me on advance to make sure I'm hone the delivery guys call me outside my house this was at pm of Saturday agust and the went to do other delivery I waited hr and half for my sofa to be delevered finally whent to inspect my sofa to make sure was repair and they do no stuff my pillows appearly they do not do that even know they said that when I maid the purches so they return I tonces again and I don't have the other sofa they promise to lieve wile they fix my sofa this is unprofessional Jerome's lies on tv there personal lies to you so you spend your money after that they no longer care I whant my intiddle refund of my purches and my couch for all this liesi also check how many complaints this company and believe me I'm not the only unsatisfated customer this Cain of bussines should not be open and I hope this agency can stop this people they also said they do not gave nothing extra on the time of your purches because they focus on quality of they furniture hope the state legislate that all furniture bussines inform clearly how long will be the repairs
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for the inconvenience which has occurred
After review of your account, the delivery fee in the amount of $was refunded on February 23, onto the *** Card on file
We do understand your frustration; however, we are unable to provide a discount off your purchase price The delivery fee has been refunded due to the inconvenience which occurred
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns
Sincerely,
Jerome's Furniture
We will refund the difference in pricing of $onto the consumers Synchrony Finance (previously GE Financial)
The credit can take up to billing cycles to reflect on the bill. In the case the consumer has already paid off the finance account, Synchrony will issue a refund directly to the consumer
Please let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
In regards to this claim, the pricing for the adjustable bases with the mattresses vary based upon the features of the adjustable base
The consumer did not provide any specific information in the claim as to what specific item they were looking at on the
website
Information has been sent to the San Diego location to have a sales manager contact her for additional information to see if we are able to assist further
Sincerely,
Jerome's Furniture
In regards to this complaint, I called and left a message for the consumer directly
"sans-serif"">Unfortunately, we cannot provide any alternative options for the recliner in the residence. We can, however, offer $in gift certificates, which is almost the retail cost of the recliner in the consumer residence
The gift certificates can be redeemed at any one of our showroom locations and are valid for one year from the issuance date
The certificates will be mailed directly to the consumer within the next business day
Sincerely,
*** ***
Customer Care Manager
%
March 5,
Re: Claim #***
*** *** ***
*** *** ***
*** * ***
*** *** ** ***
Dear*** ***,
/>
I have received information from the Revdex.com in regards to concerns you have expressed on the refund of a piece dinning set and sofa which was delivered on February 21, 2014. I apologize for any miscommunication which may have incurred
At the time of delivery our merchandise is non-refundable. As a courtesy we offered for you to reselect on the piece dinning set and sofa
In order for the merchandise to be picka new delivery charge in the amount of $is processed onto the account and the original delivery charge of $as well as the *** *** Donation of $is non-refundable/creditable.
The three above charges for a total of $was deducted from your original purchase price of $
We did offer to process a refund back onto your *** card since you were un-able to find alternative home furnishings in our showroom
After review of your account a total refund of $(already included the above deductions) was processed back onto the *** card ended in ***. This refund was issued on February 25,
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Jerome’s Furniture Warehouse
Dear *** ***
class="MsoNormal"> We first would like to apologize for the inconvenience which occurred
Our ultimate goal is to provide a pleasant shopping experience accompanied by exceptional service We are displeased to hear of what occurred on your order and assure you we are working diligently to ensure this situation can be prevented in the future
For the inconvenience which occurred we will refund a total of $to your finance account
This credit can take up to billing cycles to reflect on your billing statement depending on your billing closing date
Please do not hesitate to contact us at*** *** should you have any additional questions or concerns
Sincerely,
Jerome's Furniture Warehouse
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.HI I am *** *** I missed the respond from my other email know body from jerome's furniture warehouse or their third party try too let know me what happy on fix my wood floor the following day after they deliver my sofa I call them and told that my floor was damage from the delivery I was told that someone will call me to hour that didn't happen so had go back to store and talk manager his name is *** *** and show picture of my damage floor he tool some of my picture from my cellphone he the one that told me that I would get a call back to 48 that I did not received so go back again and talk so he call delivery manager look I send picture on 05/29/2015 to email address *** I send her picture and *** is her name I call three day later and ask did she look picture she said yes I said to her can see scratch in the floor she said yes but talk to her I wasting my time I don't think she have the experience to know what talking on that floor the reason I said that I think her is getting delivery out to people I don't think that never ever talk to someone from the insurance company I attach letter TO WHO IT MAY CONCERN DOCK AT THE TOP LOOK AT IT thank you
Regards,
*** ***
In regards to this claim, one of our Customer Care managers is working directly with this customer for a resolution to the claim.
Should the customer have any additional questions or concerns, please feel free to contact us at ***
***
Sincerely,
Jerome's Furniture
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for any miscommunication which may have occurred
At the time of purchase your merchandise came with warranties
The first warranty was directly through Jerome's Our warranty guarantees your merchandise to be free of manufacturing defects which are reported within the 1st year from the original delivery date
The one year warranty on your merchandise expired on October 27,
The 2nd warranty, which you opted to purchase, is a year warranty through a company called *** This warranty covers an array of one-time accidental stains and damages which occur in the residence
Unfortunately the issue which was reported in regards to the seams would not be covered by *** since it occurred over a period of time and not from a one-time incident
We do understand your frustration however you are currently 3-1/years out of our warranty to be able to report manufacturing defects
As a good faith gesture we can gladly provide free delivery on your next purchase (a value up to $89.99)
The above offer does not have an expiration date; you will simply need to provide the phone # on the account for the credit to be applied on your next purchase
Please do not hesitate to contact us at*** *** should you have any additional questions or concerns
Sincerely,
Jerome's Furniture
In regards to this
claim, the customer contacted us directly
Roman"">
We have received the
throw pillow in question, which is scheduled to be transferred to the ***
store this Friday Once the store has received the throw pillow, we will
contact her to schedule a convenient technician appointment
We apologize for the inconvenience
which has occurred A $gift certificate was already mailed to the
customer for the inconvenience of the delivery
Should she need further assistance,
she can contact us directly at *** ***
Sincerely,
*** ***
Customer Care Manager
In regards to the above complaint, I have been in correspondence with the consumer
Our final offer to try to alleviate the current claim is a $credit which can be used toward a future purchase.
The consumer's one year warranty with Jerome's expired on October 30, 2013. All manufacturing defects had to be reported prior to this date to be covered under our warranty for service and repairs
I do understand their frustration and the $credit in offer is over 50% of the consumers original cost for the Sofa and loveseat, which has been in the residence since October 30,
The credit does not have an expiration date and can be redeemed at any one of our showroom locations. As an additional offer I have waived the new delivery fee that would be associated with the new purchase
The above information has also been provided to the consumer and has been notated on their account with us
Please let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
In regards to this claim, the consumer was e-mailed directly for pictures to be providedOne we have received the pictures we can let the consumer know if there is anything we can possibly offer, since the one year warranty for manufacturing defects expired in July
Sincerely,
Jerome's Furniture Warehouse
The customer
resolved this claim with our Customer Care Department on 1/24/14.
The complete
sectional was found to be defective and the merchandise is scheduled to be
exchanged on February 9, 2014. The customer
also received a refund of the delivery charge in the amount
of $for
inconvenience which occurred upon delivery
Please feel free
to contact me should you need any further information.
Sincerely,
*** ***
Customer Care Manager
erome’s Furniture Warehouse
Mesamint Street
San Diego, CA
*** *** ***
We apologize to the consumer
for the inconvenience which occurred; the actual delivery fee on the original
invoice of $was refunded back in July
New Roman","serif"Times New Roman";">
Should the consumer have
any questions or concerns, they may simply contact us at (*** ***
Sincerely,
Jerome's Furniture
Dear Mrs***,
I first would like to apologize for the inconvenience which has occurred
Jerome's ultimate goal is to provide a pleasant shopping experience accompanied by outstanding customer service. I am displeased to
hear you have not received the five star service we are well known for throughout the furniture industry
After review of your account, I have confirmed the fire pit and the sofa are currently on back order. These items are currently estimated to be received in our Distribution Center the end of this month
I do understand the frustration. For the inconvenience I will refund $onto the Visa card on file and a $gift certificate will be mailed to the address on your order
Credit Card refunds can take up to business days to credit onto your account. The gift certificate can be redeemed at any one of our showroom locations
In regards to the patio set, since parts of the set is on back order, I can offer for you to reselect to something else
Should you wish to reselect on the patio set, we ask that the merchandise in your residence be in as new condition (besides the already reported issues). There will be no additional delivery charge and you would have full credit of what you originally paid for the patio set toward another set
The option for reselection is valid until July 2014. Once you have selected something else we would pithe patio set in your residence
I have notated your account with the above information
Please do not hesitate to contact us at (866) 633-should you have any additional questions or concerns. You may also simply reply to this e-mail
Sincerely,
*** ***
Customer Care Manager
For this claim the consumer was contacted directly Customer originally had a package sku but then changed the living room set to another items
"Times New Roman", "serif"Times New Roman"">
We still provided the discount on the lamps and the tables in the package are the same pricing
We will still honor the offer to return the lamps should the customer no longer wants the lamps in the residence The office is valid for one week and will expire on 8/21/
Should the consumer wish to return the lamps, we will offer a full refund and they would need to be returned to a store location closest to her
The consumer is also being provided a copy of her receipt to show the breakdown on the pricing for the individual items
Sincerely,
Jerome's Furniture
The refund amount of $has been processed back onto the *** *** on file ending in ***
Credit card refunds can take up to business days to reflect as an available creditPlease feel free to contact us at *** *** should you have any additional questions or concernsSincerely,
*** ***
Customer Care Manager
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us; we apologize for any inconvenience which has occurred
After review of your account, the merchandise in question was delivered on August 16, The damages were reported on August 31, 2015, which is past the grace period to report scratches
We did offer to exchange the merchandise, however, per your request you asked to keep as is, which we would then offer 10% off the retail cost of the item in question which is a total of $153. At this time you opted to not keep the merchandise as is or to have us exchange the merchandise
We do understand your frustration, however, once the merchandise has been delivered we do not offer a return policy and our warranty covers manufacturing defects which are reported within the 1st year from the original delivery date
As of now, we are unable to honor the 10% off due to the length of time which has passed since you initially reported this issue and the last time you were in contact with us
We can gladly send one of our service technicians to the residence to confirm the condition of the merchandise as well as the current damages to confirm what we can offer as of now
We offer technician appointments in your area days a week (if you are not on base); the next currently available appointment is Monday February 8,
In regards to the property damage this information was sent to our 3rd party delivery company who makes our deliveries A member of *** *** management staff would have been in direct contact with you in regards to the stains caused on your carpet
Correspondence has been sent to them to contact you by the end of this week in regards to the property damage claim
To schedule a technician appointment, simply contact us at*** *** and we can gladly assist you further
Sincerely,
Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company gave me full assurance when I purchased the furniture that they would replace any defective piece within the first yearI purchased the furniture set in July and the dresser cracked in November which is within that yearAlso, I called the company to have another service representative assess the crack and other problems on the dresser againThe customer service representative told me January 5th would be the next time Jerome's could send a representativeI asked that they contact my daughter who has the furniture setCustomer service representative agreed to contact my daughter, which as of January 5th, they have not done this either and from their letter response to me, it sounds like they never intended to
This is another example of them not fulfilling their obligations to their customersBut after reviewing Jerome's Revdex.com report from other consumers, I'm not surprisedI am very disappointed with this companyIt seems they will tell you anything to get you to purchase their product knowing that they don't stand behind or mean what they say.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Onces again this company if you can call campany they offer so many things on tv but on reality they do not care obout customers I'm so disappointed I never thought after spending almost dlls was going to be a big issue they do not meet there promises I talk to *** *** assist which he did not it has been a quit long time since my first attempt to fix this issue with my sofa I told *** crearly call me on advance to make sure I'm hone the delivery guys call me outside my house this was at pm of Saturday agust and the went to do other delivery I waited hr and half for my sofa to be delevered finally whent to inspect my sofa to make sure was repair and they do no stuff my pillows appearly they do not do that even know they said that when I maid the purches so they return I tonces again and I don't have the other sofa they promise to lieve wile they fix my sofa this is unprofessional Jerome's lies on tv there personal lies to you so you spend your money after that they no longer care I whant my intiddle refund of my purches and my couch for all this liesi also check how many complaints this company and believe me I'm not the only unsatisfated customer this Cain of bussines should not be open and I hope this agency can stop this people they also said they do not gave nothing extra on the time of your purches because they focus on quality of they furniture hope the state legislate that all furniture bussines inform clearly how long will be the repairs
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for the inconvenience which has occurred
After review of your account, the delivery fee in the amount of $was refunded on February 23, onto the *** Card on file
We do understand your frustration; however, we are unable to provide a discount off your purchase price The delivery fee has been refunded due to the inconvenience which occurred
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns
Sincerely,
Jerome's Furniture
We will refund the difference in pricing of $onto the consumers Synchrony Finance (previously GE Financial)
The credit can take up to billing cycles to reflect on the bill. In the case the consumer has already paid off the finance account, Synchrony will issue a refund directly to the consumer
Please let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
In regards to this claim, the pricing for the adjustable bases with the mattresses vary based upon the features of the adjustable base
The consumer did not provide any specific information in the claim as to what specific item they were looking at on the
website
Information has been sent to the San Diego location to have a sales manager contact her for additional information to see if we are able to assist further
Sincerely,
Jerome's Furniture
In regards to this complaint, I called and left a message for the consumer directly
"sans-serif"">Unfortunately, we cannot provide any alternative options for the recliner in the residence. We can, however, offer $in gift certificates, which is almost the retail cost of the recliner in the consumer residence
The gift certificates can be redeemed at any one of our showroom locations and are valid for one year from the issuance date
The certificates will be mailed directly to the consumer within the next business day
Sincerely,
*** ***
Customer Care Manager
%