My husband and I have been loyal customers of Jeromes for over yearsAll our furniture is from thereWe have recommended you to all our friends and my husband's clientsLast August we purchased a leather sofa and love seatWe bought the protection program because we were told, by your sales person, it covers anything that happens to the couches for the next yearsThe couch started peeling so I immediately called the protection companyThey refused to fix it because I didn't do anything to cause the couch to peelCalled your customer service and was told you will not fix it because it happened days too lateNice to know you stand behind your productsIf you do buy from them definitely do not pay for their scam of a protection planGuess it's time to find a new furniture company for our future purchases and recommendationsI am also filing a complaint through here(Revdex.com)
The refund in the amount of $3,is being processed back to ** *** ***
All finance refunds can take up to billing cycles to reflect as an available credit
Please feel free to contact ** *** by the end of next week to verify that the credit has been processed
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regarding the above mentioned case number, I am still not satisfied with the response given This is an attemp to pass the blame and the buck Furthermoe this is an attempt to not take responsibility for the actions of Jeromes staff that allowed my credit to be damaged The lack of training, lack of security, and lack of skills displayed when allowing some thief to use my account is in acceptable Jeromes management, General management, and C.E.Oneeds to take ownership for their staff, and for the actions performed regarding my identity theft.
The events that have unfolded as a direct result have resulted in a loss for me in several ways Loss of time, loss of money, loss of sleep, as well as mental stress and anxiety Worry of losing my home, my cars, and my good name that I've worked hard to maintain through my entire life I will not allow this to be taken lightly, nor will I allow Jeromes to simply turn their back on this issue
To attempt to pass me off to the finance company is a cop out, and complete dis respect and disregard I gave my business to Jeromes I bought furniture from Jeromes, I did not do anything with a finance company other than make payments on time Nor did the Finance company do anything wrong in this matter either It was a Jeromes salesperson, Jeromes management, and Jeromes delivery people who are to be held responsible for this issue.
I will continue this even if it means I have to pursue this with the assistance of legal council I hope to avoid involving attornies, as all I want is to be considered and compensated in a satisfactory matter Also a verbal and written apology from upper management and or C.E.O
Regards,
*** ***
*** *** was contacted directly
Here is the below e-mail sent to the consumer directly:
Dear *** ***,
This e-mail is in regards to our earlier conversation
The manufacturer has approved for you to reselect on the mattress and box spring, *** *** *** ***
You will have full credit for what you initially paid + any applicable taxes to be used toward the purchase of another mattress/mattress set
Should you wish for us to deliver your new selection and pithe new one in your residence, a delivery fee would be charged
You also have the option to bring back the mattress and box spring in your residence when you piyour new selection
The offer for reselection will be valid for weeks until December 21, The consumer has our contact information to be able to reach us directly
Sincerely,
Jerome's Furniture
For this claim, we did
send one of our service technicians to the consumer’s residence on May 19,
The technician determined the sectional did not have any
manufacturing
defects
The warranty which came
with the merchandise is a one-year warranty directly through Jerome's
This warranty is for parts and labor only and guarantees the merchandise
to be free of manufacturing defects which are reported within the first year
from the original delivery or pidate
The technician did
notify the consumer that as a good faith gesture we could order the seat
cushion cores and re-pad the armrests to try to alleviate the issues the
consumer mentioned, however, the consumer did not want any parts or repairs
We can gladly send out
another service technician to review the merchandise in the residence to
determine if there is a defect, however, we will only be able to abide by our
warranty for parts and labor
We are unable to comply
with the consumers request for refund
The consumer can contact
us at (*** *** to schedule a secondary inspection of the sectional or if
there are any additional questions/concerns
Sincerely,
Jerome's Furniture
In regards to this complaint, our deliveries are through a 3rd party company called *** ***Times New Roman"">
Their manager, *** ***, has made contact with the consumer and his wife and is currently awaiting additional information from the consumer
Once he has that information they can proceed with the property damage claim
We apologize to the consumer for this inconvenience and *** has notified us that he left the consumer his cell phone # to reach him directly
Should you have any additional questions or concerns, please feel free to contact us at *** ***
Sincerely,
Jerome's Furniture
I
called and left a message for the consumer on the phone number that was
provided in the claim
"">At
the time of purchase, the merchandise was sold with a warranty directly through
Jerome's Our warranty covers any manufacturing defects which are
reported within the 1st year from the original delivery date
The customer's warranty through Jerome’s expired on January 22,
The
Guardsman warranty in question, does cover an array of damages which occur from
a one-time accidental incident
After
reviewing the pictures, from the technician appointment in December, the
damages to the leather would not be covered under the Guardsman warranty, since
this occurrence happened over a period of time, not from a one-time incident
We
are unable to comply with the customer's request for a refund, however, I can
offer one of two below options to the customer:
1)
refund the Guardsman warranty in full in the amount of $or
2)
As a good faith gesture we can offer a $1,in gift certificates toward a
future purchase with Jerome’s
I
provided my direct line to the customer to contact me to indicate which option they
would like to choose. The customer can
also contact me via e-mail
Please
let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
March 5,
Claim # ***
*** ** ***
*** *** ***
*** ** ***
Dear *** ***
I have
received information
from the Revdex.com in regards to concerns
expressed on the Power Recliner, which was delivered on December 15, 2013. I apologize for any inconvenience you may
have incurred
At the time of purchase your merchandise came with two
warranties
The first warranty is directly through Jerome’s. Our warranty covers any manufacturing defects
which are reported within the first year from the original delivery date. The warranty is for repairs only and covers
any cost of parts and labor
The secondary warranty, you opted to purchase, is through
a company called ***. This
warranty covers any one-time accidental incidents which may occur in your
residence.
Please refer to the ***
warranty, which you should have received in the mail, for details on the full
coverage
I do understand your frustration in regards to the
ordering of the parts. Per our records
you have received the necessary parts needed to repair the Power Recliner in
your residence
A technician appointment is scheduled for Saturday March
8, to install the parts, which will complete the necessary service on your
recliner
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Jerome's Furniture Wareouse
Dear *** ***
Thank you for providing us with additional information, we understand your frustration
Our warranty is for parts and repairs and guarantees your merchandise to be free of manufacturing defects if reported within the 1st year from the original delivery/pidate
We will try to expedite your part as quickly as possible, however, since this was the first incident which was reported on this particular item we are unable to provide further options
Once your parts have been received we will contact you to schedule a technician appointment
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns
Sincerely,
Jerome's Furniture
had a prepaid order for my furnitureWas not informed when it arrived until I called them and they kept me on hold for minutesExtremely rudeFelt like they had my money and was at their mercy.Would think twice to order anything from thereI have sent an email to their customer service sine it is useless to call them,still no answerReally bad customer serviceTrie to talk to the sales person Sharon who made the purchase from, s
was never available for the past daysI am expecting my order to be delivered today by 2:it is almost still none is here had called saying they are late and will be there at @2:
In regards to this complaint it looks like the customer did receive the ottoman on June 11, I have sent the customer an e-mail to the e-mail address they provided on the claim to see if they need further assistanceThank you,
***
***
Customer Care Manager
The consumer was contacted yesterday and a message was left to indicate the cushion was received and is being mailed to her address
As soon as the consumer has received the part we can gladly schedule a technician to install the part in the
residence
Should the consumer have any additional questions or concerns, she may simply contact us directly at *** ***
Sincerely,
Jerome's Furniture
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In regards to this claim, we are currently in contact with the manufacturer of the mattress to see what we can further offer
The customer will be contacted directly within 3-business days at the latest
Should the consumer have any additional
questions or concerns, they may simply contact us at (*** ***
Sincerely,
Jerome's Furniture Warehouse
I did receive a phone call from the same lady from Jerome's furniture that has called me multiple times to schedule and cancel my appointments on 27January. She told me that the repair staff would be able to come to my home after 4pm on January and that I would receive a phone call, or email confirming a time window on the evening of January. Just like every other time that I tried to schedule a service appointment, NO ONE contacted me with a time frame window to show up to my house the evening prior to my appointment. This is absolutely ridiculous that I purchased a defective sofa that Jerome's confirmed is defective and they cannot fix it properly.This has been going on for almost months and I still continue to sit on a sofa that feels like a park bench
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***
In regards to this claim, the rug is being refunded
This was a finance purchase and finance refunds can take up to billing cycles to reflect on the consumers finance statement
The rug was brought back days ago
The consumer should show the credit through *** within billing statements
Should the consumer have any additional questions or concerns, they may simply contact us at*** ***
Sincerely,
Jerome's Furniture
Dear *** ***
Thank you for reaching out to us We apologize for the inconvenience which has occurred
After review of your account $was refunded to your finance account For the
additional inconvenience we will refund $onto your finance account
The finance account credit can take up to billing cycles to reflect on your billing statement
Should you have any additional questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** *** We understand if parts aren't available but if the couch is sitting on your floor as a sellable item then there has to be Parts to fix it somewhere! I can't remember but I believe it was *** who came out to look at the couch but he did
Go back and call Jeromes to explain that the cushions are in fact flat and shouldn't be the case in such a short amount Of timeIt still doesn't explain the fact that ninjas touched on the question of being discontinued yet it still remains on your
FloorWhether it be Jeromes or *** I can't believe you don't back up your product!!! Very sad for a company!!
In regards to this claim, we have refunded back the delivery charge of $for the inconvenience which has occurred
"">The consumers sales person has attempted to contact the consumer directly in regards to the throw pillow for the last couple of days with no response. We will need to be able to speak with the consumer to have a resolution on the throw pillows
The consumer can contact us at *** *** so that we may resolve the outstanding issue
Please feel free to contact me should you need any additional information
Sincerely,
*** ***
Customer Care Manager
My husband and I have been loyal customers of Jeromes for over yearsAll our furniture is from thereWe have recommended you to all our friends and my husband's clientsLast August we purchased a leather sofa and love seatWe bought the protection program because we were told, by your sales person, it covers anything that happens to the couches for the next yearsThe couch started peeling so I immediately called the protection companyThey refused to fix it because I didn't do anything to cause the couch to peelCalled your customer service and was told you will not fix it because it happened days too lateNice to know you stand behind your productsIf you do buy from them definitely do not pay for their scam of a protection planGuess it's time to find a new furniture company for our future purchases and recommendationsI am also filing a complaint through here(Revdex.com)
The refund in the amount of $3,is being processed back to ** *** ***
All finance refunds can take up to billing cycles to reflect as an available credit
Please feel free to contact ** *** by the end of next week to verify that the credit has been processed
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regarding the above mentioned case number, I am still not satisfied with the response given This is an attemp to pass the blame and the buck Furthermoe this is an attempt to not take responsibility for the actions of Jeromes staff that allowed my credit to be damaged The lack of training, lack of security, and lack of skills displayed when allowing some thief to use my account is in acceptable Jeromes management, General management, and C.E.Oneeds to take ownership for their staff, and for the actions performed regarding my identity theft.
The events that have unfolded as a direct result have resulted in a loss for me in several ways Loss of time, loss of money, loss of sleep, as well as mental stress and anxiety Worry of losing my home, my cars, and my good name that I've worked hard to maintain through my entire life I will not allow this to be taken lightly, nor will I allow Jeromes to simply turn their back on this issue
To attempt to pass me off to the finance company is a cop out, and complete dis respect and disregard I gave my business to Jeromes I bought furniture from Jeromes, I did not do anything with a finance company other than make payments on time Nor did the Finance company do anything wrong in this matter either It was a Jeromes salesperson, Jeromes management, and Jeromes delivery people who are to be held responsible for this issue.
I will continue this even if it means I have to pursue this with the assistance of legal council I hope to avoid involving attornies, as all I want is to be considered and compensated in a satisfactory matter Also a verbal and written apology from upper management and or C.E.O
Regards,
*** ***
*** *** was contacted directly
Here is the below e-mail sent to the consumer directly:
Dear *** ***,
This e-mail is in regards to our earlier conversation
The manufacturer has approved for you to reselect on the mattress and box spring, *** *** *** ***
You will have full credit for what you initially paid + any applicable taxes to be used toward the purchase of another mattress/mattress set
Should you wish for us to deliver your new selection and pithe new one in your residence, a delivery fee would be charged
You also have the option to bring back the mattress and box spring in your residence when you piyour new selection
The offer for reselection will be valid for weeks until December 21, The consumer has our contact information to be able to reach us directly
Sincerely,
Jerome's Furniture
For this claim, we did
send one of our service technicians to the consumer’s residence on May 19,
The technician determined the sectional did not have any
manufacturing
defects
The warranty which came
with the merchandise is a one-year warranty directly through Jerome's
This warranty is for parts and labor only and guarantees the merchandise
to be free of manufacturing defects which are reported within the first year
from the original delivery or pidate
The technician did
notify the consumer that as a good faith gesture we could order the seat
cushion cores and re-pad the armrests to try to alleviate the issues the
consumer mentioned, however, the consumer did not want any parts or repairs
We can gladly send out
another service technician to review the merchandise in the residence to
determine if there is a defect, however, we will only be able to abide by our
warranty for parts and labor
We are unable to comply
with the consumers request for refund
The consumer can contact
us at (*** *** to schedule a secondary inspection of the sectional or if
there are any additional questions/concerns
Sincerely,
Jerome's Furniture
In regards to this complaint, our deliveries are through a 3rd party company called *** ***Times New Roman"">
Their manager, *** ***, has made contact with the consumer and his wife and is currently awaiting additional information from the consumer
Once he has that information they can proceed with the property damage claim
We apologize to the consumer for this inconvenience and *** has notified us that he left the consumer his cell phone # to reach him directly
Should you have any additional questions or concerns, please feel free to contact us at *** ***
Sincerely,
Jerome's Furniture
I
called and left a message for the consumer on the phone number that was
provided in the claim
"">At
the time of purchase, the merchandise was sold with a warranty directly through
Jerome's Our warranty covers any manufacturing defects which are
reported within the 1st year from the original delivery date
The customer's warranty through Jerome’s expired on January 22,
The
Guardsman warranty in question, does cover an array of damages which occur from
a one-time accidental incident
After
reviewing the pictures, from the technician appointment in December, the
damages to the leather would not be covered under the Guardsman warranty, since
this occurrence happened over a period of time, not from a one-time incident
We
are unable to comply with the customer's request for a refund, however, I can
offer one of two below options to the customer:
1)
refund the Guardsman warranty in full in the amount of $or
2)
As a good faith gesture we can offer a $1,in gift certificates toward a
future purchase with Jerome’s
I
provided my direct line to the customer to contact me to indicate which option they
would like to choose. The customer can
also contact me via e-mail
Please
let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
March 5,
Claim # ***
*** ** ***
*** *** ***
*** ** ***
Dear *** ***
I have
received information
from the Revdex.com in regards to concerns
expressed on the Power Recliner, which was delivered on December 15, 2013. I apologize for any inconvenience you may
have incurred
At the time of purchase your merchandise came with two
warranties
The first warranty is directly through Jerome’s. Our warranty covers any manufacturing defects
which are reported within the first year from the original delivery date. The warranty is for repairs only and covers
any cost of parts and labor
The secondary warranty, you opted to purchase, is through
a company called ***. This
warranty covers any one-time accidental incidents which may occur in your
residence.
Please refer to the ***
warranty, which you should have received in the mail, for details on the full
coverage
I do understand your frustration in regards to the
ordering of the parts. Per our records
you have received the necessary parts needed to repair the Power Recliner in
your residence
A technician appointment is scheduled for Saturday March
8, to install the parts, which will complete the necessary service on your
recliner
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Jerome's Furniture Wareouse
Dear *** ***
Thank you for providing us with additional information, we understand your frustration
Our warranty is for parts and repairs and guarantees your merchandise to be free of manufacturing defects if reported within the 1st year from the original delivery/pidate
We will try to expedite your part as quickly as possible, however, since this was the first incident which was reported on this particular item we are unable to provide further options
Once your parts have been received we will contact you to schedule a technician appointment
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns
Sincerely,
Jerome's Furniture
had a prepaid order for my furnitureWas not informed when it arrived until I called them and they kept me on hold for minutesExtremely rudeFelt like they had my money and was at their mercy.Would think twice to order anything from thereI have sent an email to their customer service sine it is useless to call them,still no answerReally bad customer serviceTrie to talk to the sales person Sharon who made the purchase from, s
was never available for the past daysI am expecting my order to be delivered today by 2:it is almost still none is here had called saying they are late and will be there at @2:
In regards to this complaint it looks like the customer did receive the ottoman on June 11, I have sent the customer an e-mail to the e-mail address they provided on the claim to see if they need further assistanceThank you,
***
***
Customer Care Manager
The consumer was contacted yesterday and a message was left to indicate the cushion was received and is being mailed to her address
As soon as the consumer has received the part we can gladly schedule a technician to install the part in the
residence
Should the consumer have any additional questions or concerns, she may simply contact us directly at *** ***
Sincerely,
Jerome's Furniture
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In regards to this claim, we are currently in contact with the manufacturer of the mattress to see what we can further offer
The customer will be contacted directly within 3-business days at the latest
Should the consumer have any additional
questions or concerns, they may simply contact us at (*** ***
Sincerely,
Jerome's Furniture Warehouse
I called and spoke with the consumer directly
We are exchanging the Bunkie Board on 7/9/14.
Thank you,
*** ***
Customer Care Manager
I did receive a phone call from the same lady from Jerome's furniture that has called me multiple times to schedule and cancel my appointments on 27January. She told me that the repair staff would be able to come to my home after 4pm on January and that I would receive a phone call, or email confirming a time window on the evening of January. Just like every other time that I tried to schedule a service appointment, NO ONE contacted me with a time frame window to show up to my house the evening prior to my appointment. This is absolutely ridiculous that I purchased a defective sofa that Jerome's confirmed is defective and they cannot fix it properly.This has been going on for almost months and I still continue to sit on a sofa that feels like a park bench
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***
In regards to this claim, the rug is being refunded
This was a finance purchase and finance refunds can take up to billing cycles to reflect on the consumers finance statement
The rug was brought back days ago
The consumer should show the credit through *** within billing statements
Should the consumer have any additional questions or concerns, they may simply contact us at*** ***
Sincerely,
Jerome's Furniture
Dear *** ***
Thank you for reaching out to us We apologize for the inconvenience which has occurred
After review of your account $was refunded to your finance account For the
additional inconvenience we will refund $onto your finance account
The finance account credit can take up to billing cycles to reflect on your billing statement
Should you have any additional questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** *** We understand if parts aren't available but if the couch is sitting on your floor as a sellable item then there has to be Parts to fix it somewhere! I can't remember but I believe it was *** who came out to look at the couch but he did
Go back and call Jeromes to explain that the cushions are in fact flat and shouldn't be the case in such a short amount Of timeIt still doesn't explain the fact that ninjas touched on the question of being discontinued yet it still remains on your
FloorWhether it be Jeromes or *** I can't believe you don't back up your product!!! Very sad for a company!!
In regards to this claim, we have refunded back the delivery charge of $for the inconvenience which has occurred
"">The consumers sales person has attempted to contact the consumer directly in regards to the throw pillow for the last couple of days with no response. We will need to be able to speak with the consumer to have a resolution on the throw pillows
The consumer can contact us at *** *** so that we may resolve the outstanding issue
Please feel free to contact me should you need any additional information
Sincerely,
*** ***
Customer Care Manager