Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for the inconvenience which you have incurred
We have contacted our 3rd party delivery company, *** ***, and a member of their management team will be in contact with you within hours to discuss the property damage which occurred
We understand your frustration, however, the claim has to be processed through *** ***
In regards to the box spring, after review your account one of our technicians visited your residence on December 28, and the box spring was repaired
Please do not hesitate to contact us at*** *** if there is still a discrepancy with the box spring in question
Management from *** *** will be in contact with you directly within hours
If you should have any additional questions or concerns, please feel free to contact us at the number listed above
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
class="MsoNoSpacing">Dear *** ***
This letter is in response to a Revdex.com claim we received on the King sized *** mattress which was delivered on May 5, 2009. I apologize for any inconvenience which has occurred
At the time of delivery, your mattress was sold with a warranty directly through the manufacturer, *** Unfortunately, *** did go out of business at the end of 2009/beginning of
At that time, unfortunately, the warranty was no longer valid since the manufacturer went out of business
As a good faith gesture to our consumers, since we are not legally obligated, we were offering $gift certificate which can be used toward a future purchase
A secondary manufacturer, ***, has offered to do best effort repairs for mattresses which would have been deemed defective under ***’s original warranty. This option was only offered for consumers who purchased the mattress less than years ago
As a good faith gesture, we can send *** *** *** to inspect the mattress to see if it would be deemed defective. If the mattress is deemed defective under ***’s original warranty you would be responsible to bring the mattress into our Distribution Center which is located in Rancho Bernardo to have the mattress sent to ***
Turnaround for repairs is 2-weeks once *** has received the mattress. The mattress must be free and clear of any stains or soilage and be on a supportive frame.
The repairs offered by *** are on a best-effort basis and are not guaranteed to be of the same caliber of repair as the original manufacturer, ***
Should you wish to take advantage of one of the options listed above, please contact Customer Care at *** ***. The options will be valid until March 12,
Sincerely,
*** ***
Customer Care Manager
In regards to this complaint the consumer was contacted directly and a piis scheduled for the return of the special order ottoman and chair tomorrow, January 22,
Please let us know if you need any further
information
Sincerely,
*** ***
Customer Care Manager
Dear ***
class="MsoNormal">We first would like to apologize for the inconvenience which has occurred with your order
I left a message as well as e-mailed you directly in regards to your claim
Your special order has been received and is available for delivery I have sent correspondence to *** *** who is the company that contracts our deliveries in regards to your property damage claim
After review of your account the claim was already opened with their company I will have a member of their management team contact you as soon as possible to have the property damage resolved
A total of $was refunded as of yesterday, November 7, for the inconvenience which occurred
Should you have any additional questions or concerns, please do not hesitate to contact us at *** *** You may also simply reply to the separate e-mail which was sent
Sincerely,
*** **
Night Delivery & Tech Support Manager
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for any miscommunication which occurred
With all mattress purchases we have our consumers sign a mattress receipt to ensure the order is accurate prior to delivery or pick-up We also provided our consumers the opportunity to send the mattress back at the time of delivery if there should be any discrepancies or if you should wish to select another mattress
Once the mattress has been delivered and the delivery is confirmed we do not offer a return or reselection due to the nature of a bedding purchase
We do understand your frustration; however, we are unable to comply with your request for refund
The mattress is still covered under a manufacturer's warranty which guarantees the mattress to be free of manufacturing defects
Should you believe there is a defect on the mattress, simply contact us at (*** *** and we can gladly send the manufacturer approved inspection company to review the mattress in your residence
Please do not hesitate to contact us at the number above should you have any additional questions or concerns
Sincerely,
Jerome's Furniture
In regards to claim # *** for customer *** ***, this complaint has been resolved
The customer cancelled the order and received a refund for the sideboard on February 5,
The refund in the amount of $1,(the delivery fee was
previously refunded in the amount of $89.99) was refunded to the *** on file ending in ***
Please let me know if you need any additional information in regards to this claim
Sincerely,
*** ***
Customer Care Manager
Jerome's Furniture Warehouse
In regards to this
claim, the actual part was approved to be ordered from the extended warranty
carrier, ***
Roman","serif"">
The part in question was
not ordered under the Jerome's warranty through Jerome's, since the warranty on
the merchandise in question expired on September 9,
A claim was processed
through *** and in return *** notified Jerome's to order the
part.
We are unable to comply
with the consumers request for refund Correspondence has been sent to
our manufacturer to find out when the part was shipped and is estimated to be
received
If by chance there are
any issues with the part order, we will contact *** directly to let them
know the additional information to contact you to offer alternative options in
lieu of providing the part
A Customer Care
Representative will contact you from Jerome's within 24-hours in regards to
your parts
Please feel free to
contact us at *** *** should you have any additional questions or
concerns
Sincerely,
Jerome's Furniture
One of our Customer Care
Managers, ***, was in contact with this consumer last week As of
now the information was sent to *** and *** is conducting an
investigation
*** has notified
us that they will be in direct contact with the consumer At this time we
are unable to process anything further until *** has conducted their own
investigation
The consumer also
advised he filed the dispute with *** the week of Thanksgiving
As of now the filing
will have to proceed with *** directly
If the consumer has any
additional questions, until *** contacts us, he may contact us at ***
Sincerely,
Jerome's Furniture
Hello,
I spoke with the customer today and gave customer two options either we can exchange the item for the same one or customer can go back to the store and pick out something different and will give customer 10% discount and will still honor the one year warranty, the
customer will call back to inform us of what customer would like to do
Thanks!
In regards to this claim the consumer was contacted directly
The offer for reselection is for equal pricing. Should the consumer wish to select something greater in pricing they would be responsible for the additional cost
We did offer to assist the consumer and
we were willing to provide a $discount off the set the consumer wished to reselect to but we are unable to offer the price difference of $
The consumer did end up exchanging the Power sofa and loveseat with the same set that was already in the residence
The delivery occurred on April 8,
Should the consumer need additional assistance we can gladly be reached at *** ***
Sincerely,
*** ***
Customer Care Manager
In regards to the above complaint, check # *** in the amount of $was mailed to the consumer on August 4,
The refund check should already have been received at the customer's residence
Please let me know if you should need any additional
information
Sincerely,
*** ***
Customer Care Manager
Dear *** ***,
Roman";">
Thank you for reaching out to us I am
sorry to hear of the issues which have been reported
At the time of purchase
your merchandise came with a warranty directly through Jerome's This
warranty covers the cost of parts and repair for any manufacturing defects
which are reported to us within the first year from the original delivery or
pidate
The one year warranty on
your merchandise expired on May 21,
The extended warranty,
which you opted to purchase, covers an array of one-time accidental stains and
damages for years or when the warranty has been fulfilled
The issue which was
reported, peeling leather, is not covered under the *** year protections
plan since this did not occur from a one-time incident Generally peeling
of leather can occur over a period of time and can be caused by natural body
oils, hair creams or sprays, exposure to direct sunlight, furniture cleaners,
etc
After review of the
pictures which the technician took of the peeling, this seems to have occurred
due to natural body oils and is not considered a structural defect
We do understand your frustration;
however we are unable to comply with your request for refund on the ***
warranty *** does allow their consumers a day grace period in
which the consumer can cancel the warranty, however this time limit has already
exceeded
You can certainly
contact *** directly at *** *** to make an inquiry for possible
pro-rated refund of the policy
The seat cushion cores
are still under our year warranty for removable seat cushion cores and we can
gladly replace the seat cores for just the seats Please feel free to
either bring in the cushions directly to our Distribution Center located in
Rancho Bernardo or you can drop them off at a store location nearest to you
Turnaround time for the
repair of the seat cushion cores is roughly week
The other issues which
were reported unfortunately are not covered under the *** policy and
would have needed to be reported to us prior to May 21, in order to be
covered under our warranty
We apologize for any
inconvenience which has occurred Should you have any additional
questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I decide to take this issue to court I saw enough but this person name *** was very rude and made a racial comment
Regards,
*** ***
Dear *** ***
class="MsoNormal"> Thank you for reaching out to us We would
like to apologize for the inconvenience which you have incurred on your recent
purchase
After review of your
account, our records indicate your delivery was indeed completed on December 5,
The refunds which were
mentioned in your claim have also been processed back onto your original method
of payment
We apologize once again
for the inconvenience Should you need further assistance or have any
additional questions or concerns, please do not hesitate to contact us at ***
Sincerely,
Jerome's Furniture
Dear Mr***,
"> Thank you for contacting
us
After review of your
account, the merchandise in question was delivered on October 21,
At the time of purchase
your merchandise came with a warranty directly through Jerome’s. This warranty covers any manufacturing
defects which are reported within the first year from the original delivery
date
The one year warranty on
your merchandise expired on October 21,
Unfortunately, we do not
offer extended warranties on the manufacturer’s warranty and the expiration
date would have been listed above
We do understand your frustration;
however, we cannot comply with your request for repair of the merchandise in
your residence since you are out of our warranty
I can gladly refer you
to a 3rd party company that specializes in all type of furniture
repair
Furniture Medic is a
reputable company and can be reached at *** ***
Should you have any
additional questions or concerns, please feel free to contact us at ###-###-####
Sincerely,
*** ***
Customer Care Manager
I ordered a sofa from the Torrance Store, and was advised that I would receive it on weeksI did....but without a middle cushion! I was advised that this would be requested from the manufacturer and that I should have it SOON! weeks later and nothing was receivedAfter multiple phone calls and no resolution, I put a stop on the payment of my credit cardStill, the cushion only cam weeks after that at this point I finally received a call from customer service asking if all was okay
Long story short, I got a letter fro a collection company advising that I pay or
If you ever want to buy a couch or anything from Jerome's Furniture, if it's not available on the floor for immediate delivery, I would refrain
I would rather pay more and get my stuff from another store that will be more customer friendly and efficient
Needless to say, I will not be back thereWill not be fooled by all these great commercials at prime TV time
And yes, I have paid their moneyI would never want anything to do with Jerome's Furniture again!
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for any confusion which may have occurred
The one-year warranty does cover any manufacturing defects which are reported within the 1st year Seam separations are covered; however, this is an actual rip not a seam and is not considered a manufacturing defect
Unfortunately ripsare not considered to be a defect
We can gladly try to assist you by meeting half way with the parts; however, since this is not an open seam it would not be fully covered under our warranty
Should you wish to proceed, please feel free to contact us at *** ***
Sincerely,
Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis order was never fulfilled on the stated day of March 3,That was a part of the original problemInstead of taking the full set back and refunding my order Jerome's insure me that I would receive my order by AprilWhen that order was never received that is when this problem excelledI try to call & leave messages for several people at several location to resolve this during the past monthsAs I mentioned in the previous message, the shipping rep said that the order was cancelled and my refund was readyI WANT MY REFUNDGiving all the time that has past, I have taken my business elsewhereSince this complaint has been initiated still no one has contacted me and when I call on the phone, EVERBODY (Management) refuses to get on the phone
In November when I came into the store (cussed & fussed), I was told them same thing, but workers refused to look up my item & just send out what they thought I wantedWRONG AGAINThe driver that came was very disrespectful and combative with my neighborsThis is totally unacceptable. If you cant provide what I originally seek to purchase then a refund is neededIf your claiming the merchandise is there and it is the wrong order then a refund is neededI have never took possession of the order, if it is still there it is considered new/unused, REFUND
Sincerely,
*** ***
In regards to this claim, the consumer is aware we are working with our finance department to ensure the $is processed back to her finance account
We honored the 10% off the wardrobe chest and the $is in the process of being refunded to her finance
account
The consumer is aware we will contact her back within hours as soon as we have additional information from our finance department
Sincerely,
Jerome's Furniture
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for the inconvenience which you have incurred
We have contacted our 3rd party delivery company, *** ***, and a member of their management team will be in contact with you within hours to discuss the property damage which occurred
We understand your frustration, however, the claim has to be processed through *** ***
In regards to the box spring, after review your account one of our technicians visited your residence on December 28, and the box spring was repaired
Please do not hesitate to contact us at*** *** if there is still a discrepancy with the box spring in question
Management from *** *** will be in contact with you directly within hours
If you should have any additional questions or concerns, please feel free to contact us at the number listed above
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
class="MsoNoSpacing">Dear *** ***
This letter is in response to a Revdex.com claim we received on the King sized *** mattress which was delivered on May 5, 2009. I apologize for any inconvenience which has occurred
At the time of delivery, your mattress was sold with a warranty directly through the manufacturer, *** Unfortunately, *** did go out of business at the end of 2009/beginning of
At that time, unfortunately, the warranty was no longer valid since the manufacturer went out of business
As a good faith gesture to our consumers, since we are not legally obligated, we were offering $gift certificate which can be used toward a future purchase
A secondary manufacturer, ***, has offered to do best effort repairs for mattresses which would have been deemed defective under ***’s original warranty. This option was only offered for consumers who purchased the mattress less than years ago
As a good faith gesture, we can send *** *** *** to inspect the mattress to see if it would be deemed defective. If the mattress is deemed defective under ***’s original warranty you would be responsible to bring the mattress into our Distribution Center which is located in Rancho Bernardo to have the mattress sent to ***
Turnaround for repairs is 2-weeks once *** has received the mattress. The mattress must be free and clear of any stains or soilage and be on a supportive frame.
The repairs offered by *** are on a best-effort basis and are not guaranteed to be of the same caliber of repair as the original manufacturer, ***
Should you wish to take advantage of one of the options listed above, please contact Customer Care at *** ***. The options will be valid until March 12,
Sincerely,
*** ***
Customer Care Manager
In regards to this complaint the consumer was contacted directly and a piis scheduled for the return of the special order ottoman and chair tomorrow, January 22,
Please let us know if you need any further
information
Sincerely,
*** ***
Customer Care Manager
Dear ***
class="MsoNormal">We first would like to apologize for the inconvenience which has occurred with your order
I left a message as well as e-mailed you directly in regards to your claim
Your special order has been received and is available for delivery I have sent correspondence to *** *** who is the company that contracts our deliveries in regards to your property damage claim
After review of your account the claim was already opened with their company I will have a member of their management team contact you as soon as possible to have the property damage resolved
A total of $was refunded as of yesterday, November 7, for the inconvenience which occurred
Should you have any additional questions or concerns, please do not hesitate to contact us at *** *** You may also simply reply to the separate e-mail which was sent
Sincerely,
*** **
Night Delivery & Tech Support Manager
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for any miscommunication which occurred
With all mattress purchases we have our consumers sign a mattress receipt to ensure the order is accurate prior to delivery or pick-up We also provided our consumers the opportunity to send the mattress back at the time of delivery if there should be any discrepancies or if you should wish to select another mattress
Once the mattress has been delivered and the delivery is confirmed we do not offer a return or reselection due to the nature of a bedding purchase
We do understand your frustration; however, we are unable to comply with your request for refund
The mattress is still covered under a manufacturer's warranty which guarantees the mattress to be free of manufacturing defects
Should you believe there is a defect on the mattress, simply contact us at (*** *** and we can gladly send the manufacturer approved inspection company to review the mattress in your residence
Please do not hesitate to contact us at the number above should you have any additional questions or concerns
Sincerely,
Jerome's Furniture
In regards to claim # *** for customer *** ***, this complaint has been resolved
The customer cancelled the order and received a refund for the sideboard on February 5,
The refund in the amount of $1,(the delivery fee was
previously refunded in the amount of $89.99) was refunded to the *** on file ending in ***
Please let me know if you need any additional information in regards to this claim
Sincerely,
*** ***
Customer Care Manager
Jerome's Furniture Warehouse
In regards to this
claim, the actual part was approved to be ordered from the extended warranty
carrier, ***
Roman","serif"">
The part in question was
not ordered under the Jerome's warranty through Jerome's, since the warranty on
the merchandise in question expired on September 9,
A claim was processed
through *** and in return *** notified Jerome's to order the
part.
We are unable to comply
with the consumers request for refund Correspondence has been sent to
our manufacturer to find out when the part was shipped and is estimated to be
received
If by chance there are
any issues with the part order, we will contact *** directly to let them
know the additional information to contact you to offer alternative options in
lieu of providing the part
A Customer Care
Representative will contact you from Jerome's within 24-hours in regards to
your parts
Please feel free to
contact us at *** *** should you have any additional questions or
concerns
Sincerely,
Jerome's Furniture
One of our Customer Care
Managers, ***, was in contact with this consumer last week As of
now the information was sent to *** and *** is conducting an
investigation
*** has notified
us that they will be in direct contact with the consumer At this time we
are unable to process anything further until *** has conducted their own
investigation
The consumer also
advised he filed the dispute with *** the week of Thanksgiving
As of now the filing
will have to proceed with *** directly
If the consumer has any
additional questions, until *** contacts us, he may contact us at ***
Sincerely,
Jerome's Furniture
Hello,
I spoke with the customer today and gave customer two options either we can exchange the item for the same one or customer can go back to the store and pick out something different and will give customer 10% discount and will still honor the one year warranty, the
customer will call back to inform us of what customer would like to do
Thanks!
In regards to this claim the consumer was contacted directly
The offer for reselection is for equal pricing. Should the consumer wish to select something greater in pricing they would be responsible for the additional cost
We did offer to assist the consumer and
we were willing to provide a $discount off the set the consumer wished to reselect to but we are unable to offer the price difference of $
The consumer did end up exchanging the Power sofa and loveseat with the same set that was already in the residence
The delivery occurred on April 8,
Should the consumer need additional assistance we can gladly be reached at *** ***
Sincerely,
*** ***
Customer Care Manager
In regards to the above complaint, check # *** in the amount of $was mailed to the consumer on August 4,
The refund check should already have been received at the customer's residence
Please let me know if you should need any additional
information
Sincerely,
*** ***
Customer Care Manager
Dear *** ***,
Roman";">
Thank you for reaching out to us I am
sorry to hear of the issues which have been reported
At the time of purchase
your merchandise came with a warranty directly through Jerome's This
warranty covers the cost of parts and repair for any manufacturing defects
which are reported to us within the first year from the original delivery or
pidate
The one year warranty on
your merchandise expired on May 21,
The extended warranty,
which you opted to purchase, covers an array of one-time accidental stains and
damages for years or when the warranty has been fulfilled
The issue which was
reported, peeling leather, is not covered under the *** year protections
plan since this did not occur from a one-time incident Generally peeling
of leather can occur over a period of time and can be caused by natural body
oils, hair creams or sprays, exposure to direct sunlight, furniture cleaners,
etc
After review of the
pictures which the technician took of the peeling, this seems to have occurred
due to natural body oils and is not considered a structural defect
We do understand your frustration;
however we are unable to comply with your request for refund on the ***
warranty *** does allow their consumers a day grace period in
which the consumer can cancel the warranty, however this time limit has already
exceeded
You can certainly
contact *** directly at *** *** to make an inquiry for possible
pro-rated refund of the policy
The seat cushion cores
are still under our year warranty for removable seat cushion cores and we can
gladly replace the seat cores for just the seats Please feel free to
either bring in the cushions directly to our Distribution Center located in
Rancho Bernardo or you can drop them off at a store location nearest to you
Turnaround time for the
repair of the seat cushion cores is roughly week
The other issues which
were reported unfortunately are not covered under the *** policy and
would have needed to be reported to us prior to May 21, in order to be
covered under our warranty
We apologize for any
inconvenience which has occurred Should you have any additional
questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I decide to take this issue to court I saw enough but this person name *** was very rude and made a racial comment
Regards,
*** ***
Dear *** ***
class="MsoNormal"> Thank you for reaching out to us We would
like to apologize for the inconvenience which you have incurred on your recent
purchase
After review of your
account, our records indicate your delivery was indeed completed on December 5,
The refunds which were
mentioned in your claim have also been processed back onto your original method
of payment
We apologize once again
for the inconvenience Should you need further assistance or have any
additional questions or concerns, please do not hesitate to contact us at ***
Sincerely,
Jerome's Furniture
Dear Mr***,
"> Thank you for contacting
us
After review of your
account, the merchandise in question was delivered on October 21,
At the time of purchase
your merchandise came with a warranty directly through Jerome’s. This warranty covers any manufacturing
defects which are reported within the first year from the original delivery
date
The one year warranty on
your merchandise expired on October 21,
Unfortunately, we do not
offer extended warranties on the manufacturer’s warranty and the expiration
date would have been listed above
We do understand your frustration;
however, we cannot comply with your request for repair of the merchandise in
your residence since you are out of our warranty
I can gladly refer you
to a 3rd party company that specializes in all type of furniture
repair
Furniture Medic is a
reputable company and can be reached at *** ***
Should you have any
additional questions or concerns, please feel free to contact us at ###-###-####
Sincerely,
*** ***
Customer Care Manager
I ordered a sofa from the Torrance Store, and was advised that I would receive it on weeksI did....but without a middle cushion! I was advised that this would be requested from the manufacturer and that I should have it SOON! weeks later and nothing was receivedAfter multiple phone calls and no resolution, I put a stop on the payment of my credit cardStill, the cushion only cam weeks after that at this point I finally received a call from customer service asking if all was okay
Long story short, I got a letter fro a collection company advising that I pay or
If you ever want to buy a couch or anything from Jerome's Furniture, if it's not available on the floor for immediate delivery, I would refrain
I would rather pay more and get my stuff from another store that will be more customer friendly and efficient
Needless to say, I will not be back thereWill not be fooled by all these great commercials at prime TV time
And yes, I have paid their moneyI would never want anything to do with Jerome's Furniture again!
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for any confusion which may have occurred
The one-year warranty does cover any manufacturing defects which are reported within the 1st year Seam separations are covered; however, this is an actual rip not a seam and is not considered a manufacturing defect
Unfortunately ripsare not considered to be a defect
We can gladly try to assist you by meeting half way with the parts; however, since this is not an open seam it would not be fully covered under our warranty
Should you wish to proceed, please feel free to contact us at *** ***
Sincerely,
Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis order was never fulfilled on the stated day of March 3,That was a part of the original problemInstead of taking the full set back and refunding my order Jerome's insure me that I would receive my order by AprilWhen that order was never received that is when this problem excelledI try to call & leave messages for several people at several location to resolve this during the past monthsAs I mentioned in the previous message, the shipping rep said that the order was cancelled and my refund was readyI WANT MY REFUNDGiving all the time that has past, I have taken my business elsewhereSince this complaint has been initiated still no one has contacted me and when I call on the phone, EVERBODY (Management) refuses to get on the phone
In November when I came into the store (cussed & fussed), I was told them same thing, but workers refused to look up my item & just send out what they thought I wantedWRONG AGAINThe driver that came was very disrespectful and combative with my neighborsThis is totally unacceptable. If you cant provide what I originally seek to purchase then a refund is neededIf your claiming the merchandise is there and it is the wrong order then a refund is neededI have never took possession of the order, if it is still there it is considered new/unused, REFUND
Sincerely,
*** ***
In regards to this claim, the consumer is aware we are working with our finance department to ensure the $is processed back to her finance account
We honored the 10% off the wardrobe chest and the $is in the process of being refunded to her finance
account
The consumer is aware we will contact her back within hours as soon as we have additional information from our finance department
Sincerely,
Jerome's Furniture