In regards to this complaint, a customer care representative will be in contact directly with the consumer tomorrow to decipher information which was stated in the claimThe consumer does have a year warranty on broken wooden frames on upholstered merchandise, so we can send the technician to repair the recliner in questionIn regards to the chairs, these were picked up from our Bloopers section in January of this year Any type of frame damage would have needed to be reported within hours of the piin order for any options to be providedAfter review of the consumers account, the alleged frame damage for the chair has not been reported until now Unfortunately all blooper items are sold and does not come with any type of warrantyThe consumer will be contacted before end of business day tomorrowShould the customer have questions in the meantime, they can contact us at [redacted] Sincerely, [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Jerome's did come to the house and said that they could see the defect-which they are now denying they saw-and yes they offered to fix the problem by stuffing more material into the back bolsters of this chair-sofa However, we find this unacceptable because the chair-sofa was only one month old when this happened It is uncomfortable to sit on and will only deteriorate more over time From the beginning we asked them to take the chair-sofa back and they not only refused, but have only contacted me recently to discuss this dispute On August 23rd, I was contacted by Jeromes to discuss problem I again was told that I would be contacted--It is now the 28th of August and no one has contacted me regarding this dispute
The consumer will be contacted directly with a final resolution in regards this claim Please let me know if you need any additional information Sincerely, [redacted] Customer Care Manager
Dear [redacted] Roman";"> Thank you for reaching out to us We do understand your situation and appreciate you expressing your concerns For the Queen sized mattress in question, which was delivered on September 2, 2009, the warranty for this mattress, is directly through [redacted] Unfortunately Jerome's does not warranty this mattress and as such we are unable to intervene between a decision of the warranty between the consumer and [redacted] We also are unable to provide any options in regards to this mattress since the warranty is fulfilled directly through the manufacturer With all manufacturers of mattresses the warranty does indicate that any stains on the mattress will void the warranty In most cases, if you are able to fully clean the stain to where it is not visible the manufacturer may possibly still warranty the mattress This information will need to be verified directly through Simmons, since this claim is currently with their company We apologize for any miscommunication which may have occurred Should you need further assistance on how to contact Simmons directly or if you have any other questions, please feel free to contact us at (866) 633- Sincerely, Jerome's Furniture
In regards to this claim, we have refunded back the delivery charge of $for the inconvenience which has occurredThe consumers sales person has attempted to contact the consumer directly in regards to the throw pillow for the last couple of days with no response We will need to be able to speak with the consumer to have a resolution on the throw pillows The consumer can contact us at [redacted] so that we may resolve the outstanding issue Please feel free to contact me should you need any additional information Sincerely, [redacted] Customer Care Manager
In regards to this claim, the consumer was already assisted by a member of our service staff The button has been placed on order through the manufacturer Should the consumer have any additional questions or concerns, we can be contacted at [redacted] Sincerely, Jerome’s Furniture
In regards to this claim the customer already reselected on the merchandise in question The new merchandise was delivered on February 5, Should the consumer need further assistance, they may simply contact us at (*** [redacted] Sincerely, Jerome's Furniture
The customer resolved this claim with our Customer Care Department on 1/24/ The complete sectional was found to be defective and the merchandise is scheduled to be exchanged on February 9, The customer also received a refund of the delivery charge in the amount of $for inconvenience which occurred upon delivery Please feel free to contact me should you need any further information Sincerely, [redacted] Customer Care Manager erome’s Furniture Warehouse Mesamint Street San Diego, CA [redacted]
Dear [redacted] I have received additional information from the Revdex.com in regards to the mattress which was delivered on August 2, I do understand your frustration, however, all of our bedding including mattresses are non-returnable/exchangeable At the time of purchase, we have all consumers sign both a mattress receipt as well as the back of our sales receipt to indicate our warranty and return policy You do currently have the warranty through the manufacturer for any manufacturing defects which may arise, however, the manufacturer does not warranty comfort With all mattresses, we do recommend rotating your mattress within the first weeks from the delivery date and in increments of every 2-months after this time This allows the mattress to evenly break in and conform to the level of comfort you are looking for If you do believe there is a defect with your mattress, please feel free to contact Customer Care at ( [redacted] and we gladly send the manufacturer approved inspection company to review the mattress in your residence Please do not hesitate to contact us should you have any additional questions or concerns Sincerely, [redacted] Customer Care Manager
In regards to this claim, the consumer is aware we are working with our finance department to ensure the $is processed back to her finance account We honored the 10% off the wardrobe chest and the $is in the process of being refunded to her finance account The consumer is aware we will contact her back within hours as soon as we have additional information from our finance department Sincerely, Jerome's Furniture
We do understand the consumer’s frustration and apologize for any inconvenience which has occurred Unfortunately, all refund requests for the warranty have to go directly through [redacted] since the warranty period has exceeded days from the initial purchase We are unable to process any type of policy requests for the [redacted] warranty Please feel free to contact them directly to process the request for cancellation of the remaining policy Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture
In regards to this claim, the consumer was contacted and the sofa was delivered on 1/12/ Free delivery was provided and the customer also received a courtesy 5% off, since this particular special order was estimated to be received within weeks We do offer some special order selections which are estimated to be received within weeks; however the selection the customer chose was coming from overseas and was estimated to be received within weeks Should the consumer have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome’s Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Onces again this company if you can call campany they offer so many things on tv but on reality they do not care obout customers I'm so disappointed I never thought after spending almost dlls was going to be a big issue they do not meet there promises I talk to [redacted] *** assist which he did not it has been a quit long time since my first attempt to fix this issue with my sofa I told [redacted] crearly call me on advance to make sure I'm hone the delivery guys call me outside my house this was at pm of Saturday agust and the went to do other delivery I waited hr and half for my sofa to be delevered finally whent to inspect my sofa to make sure was repair and they do no stuff my pillows appearly they do not do that even know they said that when I maid the purches so they return I tonces again and I don't have the other sofa they promise to lieve wile they fix my sofa this is unprofessional Jerome's lies on tv there personal lies to you so you spend your money after that they no longer care I whant my intiddle refund of my purches and my couch for all this liesi also check how many complaints this company and believe me I'm not the only unsatisfated customer this Cain of bussines should not be open and I hope this agency can stop this people they also said they do not gave nothing extra on the time of your purches because they focus on quality of they furniture hope the state legislate that all furniture bussines inform clearly how long will be the repairs
Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We have stopped in the Jerome's showroom twice and there are no replacement dining sets that meet our needs We selected what we purchased based on space, style and color to fit our dining room We have been looking off and on for a counter height dining set for many years and thought we finally found the right one As stated in our initial complaint, if repair is not possible, we expect a full refund of $ We find it absurd that the Oops protection is not a viable option to have the table repaired It's not rocket science - it's just a broken leaf support that any furniture repair company could make Jerome's states that the protection is through a third party, yet Jerome's is the only contact number on the informationUpon further review of the Revdex.com website, it's quite evident Jerome's has a serious customer service problem - they have complaints to your site in the past years, and in the past months - by far the leader among similar companies According to your site, of comparable businesses, the others have or fewer complaints in the past years, and Jerome's has nearly Your rating system must be flawed to still qualify Jerome's with an A+ ratingWe hope Jerome's understands that if they sell defective merchandise that they can't fix, they are obligated to refund our money We have no interest in a store credit or replacement set Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] We understand if parts aren't available but if the couch is sitting on your floor as a sellable item then there has to be Parts to fix it somewhere! I can't remember but I believe it was [redacted] who came out to look at the couch but he did Go back and call Jeromes to explain that the cushions are in fact flat and shouldn't be the case in such a short amount Of timeIt still doesn't explain the fact that ninjas touched on the question of being discontinued yet it still remains on your FloorWhether it be Jeromes or [redacted] I can't believe you don't back up your product!!! Very sad for a company!!
To whom it may concern: I want to bring to your attention how poorly your sales and delivery services communicate I was full on lied to from two stores: Scripps Ranch and San Marcos In both cases, sales lied to me about having all furniture already assembled at time of delivery, and that anything that needed assembling would be done by the delivery men This was not true I bought living room furniture from Scripps Ranch in which the lamps weren’t assembled and I was told that I had to do it- the delivery men do not assemble the lamps I bought bedroom furniture and a desk from San Marcos, and was told by sales that the desk would be already assembled (I made sure to ask after the lamps incident) and this was a lie- the delivery men brought it in a box and said I had to assemble it When I wanted to talk to a service representative about this miscommunication, the driver and I had to wait minutes for someone in the service department to answer the phone Also from both stores I have been lied to in regards to the delivery procedure I was told I would get: email when furniture was being loaded onto a truck, a text/call /email with a hour time frame, a text/call for a hour notice, and then finally a text/call when approximately minutes out Again, both stores sales claimed this as true and automatically part of the delivery policy, and in both instances I get a call from delivery saying that they are minutes away I have had to call earlier in the day to at least get a hour time frame, but the delivery men are saying that they don’t do that unless specifically told If I would have known prior I would have specified I wanted as much notice as possible, but how was I supposed to know to ask for it if I was told it part of the delivery procedure? Also, delivery workers then told me that all texts and calls should be done through customer service, and not for the delivery men to do Here is my main issue in regards to these instances: 1) there is a serious miscommunication in regard to delivery policies between sales and delivery and 2) that I was flat out lied to in what I should expect when getting Jerome furniture This place was supposed to be a milestone in my life- my first apartment where I am furnishing everything and I chose Jerome’s both times for different furniture needs I was ready to tell everyone about them, and I still will- just no longer positive The delivery men are extremely nice and kind for the situation they are put in, that they are dealing with confused and irate customers for being lied to about what is expected Fix this please If not for me, then at least for the future customers (I doubt I will ever be one) and for the poor delivery workers Make it known there is only this one policy and please provide some means of consequences when any sales associate or store manager lies to a customer -Kelley P.S.- I am Live Chatting now on your website with a sales associate for "sales and product questions." When asked about same day delivery, the associate said that I "then should receive a phone call letting you know your time frame." When asked if that happens automatically or if I need to request it, and he wrote "yes it is automatic." So why did I have to call for a time frame twice if this is supposedly done automatically with same day service?
Dear [redacted] > We first would like to apologize for the inconvenience which occurred Our ultimate goal is to provide a pleasant shopping experience accompanied by exceptional service We are displeased to hear of what occurred on your order and assure you we are working diligently to ensure this situation can be prevented in the future For the inconvenience which occurred we will refund a total of $to your finance account This credit can take up to billing cycles to reflect on your billing statement depending on your billing closing date Please do not hesitate to contact us at [redacted] should you have any additional questions or concerns Sincerely, Jerome's Furniture Warehouse
March 5, Re: Claim # [redacted] [redacted] Dear [redacted] ***, /> I have received information from the Revdex.com in regards to concerns you have expressed on the refund of a piece dinning set and sofa which was delivered on February 21, I apologize for any miscommunication which may have incurred At the time of delivery our merchandise is non-refundable As a courtesy we offered for you to reselect on the piece dinning set and sofa In order for the merchandise to be picka new delivery charge in the amount of $is processed onto the account and the original delivery charge of $as well as the [redacted] Donation of $is non-refundable/creditable The three above charges for a total of $was deducted from your original purchase price of $ We did offer to process a refund back onto your [redacted] card since you were un-able to find alternative home furnishings in our showroom After review of your account a total refund of $(already included the above deductions) was processed back onto the [redacted] card ended in *** This refund was issued on February 25, Please do not hesitate to contact us at [redacted] should you have any additional questions or concerns Sincerely, [redacted] Customer Care Manager Jerome’s Furniture Warehouse
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis order was never fulfilled on the stated day of March 3,That was a part of the original problemInstead of taking the full set back and refunding my order Jerome's insure me that I would receive my order by AprilWhen that order was never received that is when this problem excelledI try to call & leave messages for several people at several location to resolve this during the past monthsAs I mentioned in the previous message, the shipping rep said that the order was cancelled and my refund was readyI WANT MY REFUNDGiving all the time that has past, I have taken my business elsewhereSince this complaint has been initiated still no one has contacted me and when I call on the phone, EVERBODY (Management) refuses to get on the phone In November when I came into the store (cussed & fussed), I was told them same thing, but workers refused to look up my item & just send out what they thought I wantedWRONG AGAINThe driver that came was very disrespectful and combative with my neighborsThis is totally unacceptableIf you cant provide what I originally seek to purchase then a refund is neededIf your claiming the merchandise is there and it is the wrong order then a refund is neededI have never took possession of the order, if it is still there it is considered new/unused, REFUND Sincerely, [redacted]
In regards to this complaint, a customer care representative will be in contact directly with the consumer tomorrow to decipher information which was stated in the claimThe consumer does have a year warranty on broken wooden frames on upholstered merchandise, so we can send the technician to repair the recliner in questionIn regards to the chairs, these were picked up from our Bloopers section in January of this year Any type of frame damage would have needed to be reported within hours of the piin order for any options to be providedAfter review of the consumers account, the alleged frame damage for the chair has not been reported until now Unfortunately all blooper items are sold and does not come with any type of warrantyThe consumer will be contacted before end of business day tomorrowShould the customer have questions in the meantime, they can contact us at [redacted] Sincerely, [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Jerome's did come to the house and said that they could see the defect-which they are now denying they saw-and yes they offered to fix the problem by stuffing more material into the back bolsters of this chair-sofa However, we find this unacceptable because the chair-sofa was only one month old when this happened It is uncomfortable to sit on and will only deteriorate more over time From the beginning we asked them to take the chair-sofa back and they not only refused, but have only contacted me recently to discuss this dispute On August 23rd, I was contacted by Jeromes to discuss problem I again was told that I would be contacted--It is now the 28th of August and no one has contacted me regarding this dispute
The consumer will be contacted directly with a final resolution in regards this claim Please let me know if you need any additional information Sincerely, [redacted] Customer Care Manager
Revdex.com: I would like to reject the offer of Arbitration for complaint ID [redacted] Regards, [redacted] ***
Dear [redacted] Roman";"> Thank you for reaching out to us We do understand your situation and appreciate you expressing your concerns For the Queen sized mattress in question, which was delivered on September 2, 2009, the warranty for this mattress, is directly through [redacted] Unfortunately Jerome's does not warranty this mattress and as such we are unable to intervene between a decision of the warranty between the consumer and [redacted] We also are unable to provide any options in regards to this mattress since the warranty is fulfilled directly through the manufacturer With all manufacturers of mattresses the warranty does indicate that any stains on the mattress will void the warranty In most cases, if you are able to fully clean the stain to where it is not visible the manufacturer may possibly still warranty the mattress This information will need to be verified directly through Simmons, since this claim is currently with their company We apologize for any miscommunication which may have occurred Should you need further assistance on how to contact Simmons directly or if you have any other questions, please feel free to contact us at (866) 633- Sincerely, Jerome's Furniture
In regards to this claim, we have refunded back the delivery charge of $for the inconvenience which has occurredThe consumers sales person has attempted to contact the consumer directly in regards to the throw pillow for the last couple of days with no response We will need to be able to speak with the consumer to have a resolution on the throw pillows The consumer can contact us at [redacted] so that we may resolve the outstanding issue Please feel free to contact me should you need any additional information Sincerely, [redacted] Customer Care Manager
In regards to this claim, the consumer was already assisted by a member of our service staff The button has been placed on order through the manufacturer Should the consumer have any additional questions or concerns, we can be contacted at [redacted] Sincerely, Jerome’s Furniture
In regards to this claim the customer already reselected on the merchandise in question The new merchandise was delivered on February 5, Should the consumer need further assistance, they may simply contact us at (*** [redacted] Sincerely, Jerome's Furniture
The customer resolved this claim with our Customer Care Department on 1/24/ The complete sectional was found to be defective and the merchandise is scheduled to be exchanged on February 9, The customer also received a refund of the delivery charge in the amount of $for inconvenience which occurred upon delivery Please feel free to contact me should you need any further information Sincerely, [redacted] Customer Care Manager erome’s Furniture Warehouse Mesamint Street San Diego, CA [redacted]
Dear [redacted] I have received additional information from the Revdex.com in regards to the mattress which was delivered on August 2, I do understand your frustration, however, all of our bedding including mattresses are non-returnable/exchangeable At the time of purchase, we have all consumers sign both a mattress receipt as well as the back of our sales receipt to indicate our warranty and return policy You do currently have the warranty through the manufacturer for any manufacturing defects which may arise, however, the manufacturer does not warranty comfort With all mattresses, we do recommend rotating your mattress within the first weeks from the delivery date and in increments of every 2-months after this time This allows the mattress to evenly break in and conform to the level of comfort you are looking for If you do believe there is a defect with your mattress, please feel free to contact Customer Care at ( [redacted] and we gladly send the manufacturer approved inspection company to review the mattress in your residence Please do not hesitate to contact us should you have any additional questions or concerns Sincerely, [redacted] Customer Care Manager
In regards to this claim, the consumer is aware we are working with our finance department to ensure the $is processed back to her finance account We honored the 10% off the wardrobe chest and the $is in the process of being refunded to her finance account The consumer is aware we will contact her back within hours as soon as we have additional information from our finance department Sincerely, Jerome's Furniture
We do understand the consumer’s frustration and apologize for any inconvenience which has occurred Unfortunately, all refund requests for the warranty have to go directly through [redacted] since the warranty period has exceeded days from the initial purchase We are unable to process any type of policy requests for the [redacted] warranty Please feel free to contact them directly to process the request for cancellation of the remaining policy Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture
In regards to this claim, the consumer was contacted and the sofa was delivered on 1/12/ Free delivery was provided and the customer also received a courtesy 5% off, since this particular special order was estimated to be received within weeks We do offer some special order selections which are estimated to be received within weeks; however the selection the customer chose was coming from overseas and was estimated to be received within weeks Should the consumer have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome’s Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Onces again this company if you can call campany they offer so many things on tv but on reality they do not care obout customers I'm so disappointed I never thought after spending almost dlls was going to be a big issue they do not meet there promises I talk to [redacted] *** assist which he did not it has been a quit long time since my first attempt to fix this issue with my sofa I told [redacted] crearly call me on advance to make sure I'm hone the delivery guys call me outside my house this was at pm of Saturday agust and the went to do other delivery I waited hr and half for my sofa to be delevered finally whent to inspect my sofa to make sure was repair and they do no stuff my pillows appearly they do not do that even know they said that when I maid the purches so they return I tonces again and I don't have the other sofa they promise to lieve wile they fix my sofa this is unprofessional Jerome's lies on tv there personal lies to you so you spend your money after that they no longer care I whant my intiddle refund of my purches and my couch for all this liesi also check how many complaints this company and believe me I'm not the only unsatisfated customer this Cain of bussines should not be open and I hope this agency can stop this people they also said they do not gave nothing extra on the time of your purches because they focus on quality of they furniture hope the state legislate that all furniture bussines inform clearly how long will be the repairs
Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We have stopped in the Jerome's showroom twice and there are no replacement dining sets that meet our needs We selected what we purchased based on space, style and color to fit our dining room We have been looking off and on for a counter height dining set for many years and thought we finally found the right one As stated in our initial complaint, if repair is not possible, we expect a full refund of $ We find it absurd that the Oops protection is not a viable option to have the table repaired It's not rocket science - it's just a broken leaf support that any furniture repair company could make Jerome's states that the protection is through a third party, yet Jerome's is the only contact number on the informationUpon further review of the Revdex.com website, it's quite evident Jerome's has a serious customer service problem - they have complaints to your site in the past years, and in the past months - by far the leader among similar companies According to your site, of comparable businesses, the others have or fewer complaints in the past years, and Jerome's has nearly Your rating system must be flawed to still qualify Jerome's with an A+ ratingWe hope Jerome's understands that if they sell defective merchandise that they can't fix, they are obligated to refund our money We have no interest in a store credit or replacement set Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] We understand if parts aren't available but if the couch is sitting on your floor as a sellable item then there has to be Parts to fix it somewhere! I can't remember but I believe it was [redacted] who came out to look at the couch but he did Go back and call Jeromes to explain that the cushions are in fact flat and shouldn't be the case in such a short amount Of timeIt still doesn't explain the fact that ninjas touched on the question of being discontinued yet it still remains on your FloorWhether it be Jeromes or [redacted] I can't believe you don't back up your product!!! Very sad for a company!!
To whom it may concern: I want to bring to your attention how poorly your sales and delivery services communicate I was full on lied to from two stores: Scripps Ranch and San Marcos In both cases, sales lied to me about having all furniture already assembled at time of delivery, and that anything that needed assembling would be done by the delivery men This was not true I bought living room furniture from Scripps Ranch in which the lamps weren’t assembled and I was told that I had to do it- the delivery men do not assemble the lamps I bought bedroom furniture and a desk from San Marcos, and was told by sales that the desk would be already assembled (I made sure to ask after the lamps incident) and this was a lie- the delivery men brought it in a box and said I had to assemble it When I wanted to talk to a service representative about this miscommunication, the driver and I had to wait minutes for someone in the service department to answer the phone Also from both stores I have been lied to in regards to the delivery procedure I was told I would get: email when furniture was being loaded onto a truck, a text/call /email with a hour time frame, a text/call for a hour notice, and then finally a text/call when approximately minutes out Again, both stores sales claimed this as true and automatically part of the delivery policy, and in both instances I get a call from delivery saying that they are minutes away I have had to call earlier in the day to at least get a hour time frame, but the delivery men are saying that they don’t do that unless specifically told If I would have known prior I would have specified I wanted as much notice as possible, but how was I supposed to know to ask for it if I was told it part of the delivery procedure? Also, delivery workers then told me that all texts and calls should be done through customer service, and not for the delivery men to do Here is my main issue in regards to these instances: 1) there is a serious miscommunication in regard to delivery policies between sales and delivery and 2) that I was flat out lied to in what I should expect when getting Jerome furniture This place was supposed to be a milestone in my life- my first apartment where I am furnishing everything and I chose Jerome’s both times for different furniture needs I was ready to tell everyone about them, and I still will- just no longer positive The delivery men are extremely nice and kind for the situation they are put in, that they are dealing with confused and irate customers for being lied to about what is expected Fix this please If not for me, then at least for the future customers (I doubt I will ever be one) and for the poor delivery workers Make it known there is only this one policy and please provide some means of consequences when any sales associate or store manager lies to a customer -Kelley P.S.- I am Live Chatting now on your website with a sales associate for "sales and product questions." When asked about same day delivery, the associate said that I "then should receive a phone call letting you know your time frame." When asked if that happens automatically or if I need to request it, and he wrote "yes it is automatic." So why did I have to call for a time frame twice if this is supposedly done automatically with same day service?
Dear [redacted] > We first would like to apologize for the inconvenience which occurred Our ultimate goal is to provide a pleasant shopping experience accompanied by exceptional service We are displeased to hear of what occurred on your order and assure you we are working diligently to ensure this situation can be prevented in the future For the inconvenience which occurred we will refund a total of $to your finance account This credit can take up to billing cycles to reflect on your billing statement depending on your billing closing date Please do not hesitate to contact us at [redacted] should you have any additional questions or concerns Sincerely, Jerome's Furniture Warehouse
March 5, Re: Claim # [redacted] [redacted] Dear [redacted] ***, /> I have received information from the Revdex.com in regards to concerns you have expressed on the refund of a piece dinning set and sofa which was delivered on February 21, I apologize for any miscommunication which may have incurred At the time of delivery our merchandise is non-refundable As a courtesy we offered for you to reselect on the piece dinning set and sofa In order for the merchandise to be picka new delivery charge in the amount of $is processed onto the account and the original delivery charge of $as well as the [redacted] Donation of $is non-refundable/creditable The three above charges for a total of $was deducted from your original purchase price of $ We did offer to process a refund back onto your [redacted] card since you were un-able to find alternative home furnishings in our showroom After review of your account a total refund of $(already included the above deductions) was processed back onto the [redacted] card ended in *** This refund was issued on February 25, Please do not hesitate to contact us at [redacted] should you have any additional questions or concerns Sincerely, [redacted] Customer Care Manager Jerome’s Furniture Warehouse
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis order was never fulfilled on the stated day of March 3,That was a part of the original problemInstead of taking the full set back and refunding my order Jerome's insure me that I would receive my order by AprilWhen that order was never received that is when this problem excelledI try to call & leave messages for several people at several location to resolve this during the past monthsAs I mentioned in the previous message, the shipping rep said that the order was cancelled and my refund was readyI WANT MY REFUNDGiving all the time that has past, I have taken my business elsewhereSince this complaint has been initiated still no one has contacted me and when I call on the phone, EVERBODY (Management) refuses to get on the phone In November when I came into the store (cussed & fussed), I was told them same thing, but workers refused to look up my item & just send out what they thought I wantedWRONG AGAINThe driver that came was very disrespectful and combative with my neighborsThis is totally unacceptableIf you cant provide what I originally seek to purchase then a refund is neededIf your claiming the merchandise is there and it is the wrong order then a refund is neededI have never took possession of the order, if it is still there it is considered new/unused, REFUND Sincerely, [redacted]