Jersey Strong

We have thoroughly looked into this for ** [redacted] We see that this situation has been handled and solved satisfactory

We have thoroughly looked into this for [redacted] *** [redacted] and her husband are now cancelled and we made the exception to waive the balances on both accountsThey will not be billed going forwardWe hope this helps!

We have thoroughly looked into this for [redacted] I see that [redacted] has requested to freeze her membership with us until MayWe only want our members happy, so at this time we have made the exception to cancel [redacted] membership and waive her balance of $We hope this helps, and when she is looking for a health club in the future she keeps WoW in mind!

We have thoroughly looked into this for [redacted] ***We see that her complaint is regarding [redacted] membership agreement with Work Out World [redacted] wrote our support team about [redacted] membership being billed on a month to month basis when his initial term was completeWork Out World membership's are continued on a month to month basis until we receive a cancellation, this is simply because we are under the impression they are happy with using the club and wish to remain a memberWe never received a cancel for [redacted] agreement until we were in receipt of [redacted] ***'s email April 6, Upon receiving this email, the exception was made to clear his balance of $which is avoiding having to send his account into collections in the future as well as cancelling his account as she requested as of 4/30/

We have thoroughly looked into this situationWe see that [redacted] signed a month VIP membership contract on March , Listed on [redacted] contract was the option to have a month free Boot Camp trial, and if we do not receive a cancellation he will be billed monthly for this added serviceThe contract specifically "Yes, I'd like to try Boot Camp for FREE for 1-month, I understand that at the end of my FREE 1-month trial period that Boot Camp will be automatically added to my Dues starting on month #of my Membership at the discounted rate of $additional per month (reg$60) and that as a Special Bonus my $Boot Camp Processing Fee will be waivedI also understand that I can cancel Boot Camp at anytime by simply submitting a support ticket at myworkout worldcom and if I cancel before my FREE 1-month trial ends I will not be charged at all."We did not receive a cancellation from [redacted] until December when he emailed our customer service teamAt this time there is no refund dueWe of course only want happy members, so due to [redacted] confusion we are allowing him to have free months of Boot Camp that he can begin when he wishes!

We have thoroughly looked into this for [redacted] We see that on January 20, [redacted] charged back her regular monthly dues as well as Annual Maintenance FeeThese are payments that [redacted] is responsible forWe allowed for [redacted] to win back her Personal Training charge backs and did not add the bills in to her accountSince [redacted] did not pay for these sessions, we are not able to put them on her membershipThere is an extensive history of charge backs on [redacted] ' account that she was responsible for and we have made her aware of this numerous times through email and over the phoneWe have communicated with [redacted] multiple times and at this moment there is not refund that is due

Complaint: [redacted] Revdex.com:Although I accept the fact that they are taking this off of collections, I would like written proof from Workout World that this account has indeed been closed and I am no longer in collectionsThat way, I do not have to go through this ordeal another years down the roadThis should have been addressed in when both Workout World and myself settled this disputeThey are making it sound like they are doing me a favor, when in fact, it was their own negligence that this case remained openI provided numerous documents showing I was not at fault and that the account was specifically settled in full with their collections agency back in Therefore, I will accept this resolution pending documented proof that the account is closed, my credit has not been affected from on, and I have been removed from collections.Regards, [redacted]

We have looked deeper into [redacted] 's situation and see that we have been corresponding with [redacted] through our customer service teamI see that [redacted] signed up on January 12, for a month agreement and asked to cancel on January 31, We will be happy to freeze [redacted] 's membership at a $freeze rate until she is ready to use the club if that is something she is interested inWe don't normally do this, but upon a payment of $we will terminate [redacted] 's membership early as requestedWe hope this helps!

We have thoroughly looked into this for [redacted] *** [redacted] membership has been cancelled as of June His brother's membership, however, was never cancelled [redacted] membership is now cancelled and will not be attempted to be billed further now that it has been terminatedWe hope this helps!

We have thoroughly looked into this for [redacted] and see that we corresponded with [redacted] via email, answering a question regarding personal training and never received a response back from her after we answered [redacted] has used nearly all sessions that she paid for since sign up for each month, and is responsible for these payments and this contract agreement

I have reviewed the documents [redacted] has sent, and those are just a few of the emailsWe have records of multiple emails from WoW explaining our end [redacted] was also explained over the phone our charge back policySince [redacted] won the charge back that we allowed back on her account, we will not be issuing Personal Training sessions because they were not paid forWe hope that [redacted] can understand our terms so we can have her as our happy member

We have thoroughly looked into this situationWe see that [redacted] charged back on December 16, for the amount of $We lost this charge back on November 17, and our team automatically added this fee back into [redacted] account along with a $charge back feeDue to confusion and frustration on [redacted] behalf, we have made the exception to return $back to her credit card on file immediately, it is never our intention to upset any of our members and we want to help in any way possibleIf [redacted] still would like to cancel her membership, she may submit a cancellation ticket online and our team will process her requestWe hope [redacted] decides to remain JERSEY STRONG!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We have thoroughly looked into this for [redacted] We see that [redacted] signed up with WoW on July 11, 2012. Since no cancellation was received via certified/registered mail for her membership, her account remained active. Due to no payment being received, [redacted] 's account was sent to... collections on 2/25/13 for $258.28. We greatly apologize for the bad experience [redacted] had with the representative from the collections company, as that is never how WOW would treat their former current or future members. Please know that this debt is valid, and if [redacted] would like we can send her proof of her account. Due to the bad experience, we have made the exception to clear [redacted] 's debt and pull her out of collections immediately. We hope that this helps, and if [redacted] is looking for a health club in the future she keeps WOW in mind!

We have thoroughly looked into this for [redacted] and see that his situation is deemed solved

I joined JS and was told I would only have to pay &9.99 a month. I said Ok, Great. Then after 2 months, I found out I have to move out of state where there is no JS. I went to the desk & explained what was going on. The girl at the desk took my key tag and said, Your all set, You membership has been canceled.

Then I look at my bank statement and JS took out $63.95.I was never told there was a $53 membership fee.

I DO NOT recommend anyone to go there.

I have thoroughly looked into this for ** *** and see that his credit card refund of $has been returned to his card on file on January 19, We hope this helps!

Complaint: ***
I am rejecting this response because:
Work out world is omising the fact that I was charged an additional $299.00+$25.00=$+ monthly membership agreement for total charge of $on Nivember 3rd, 2014, the reason stated is according to their policy & my original membership agreement of February 12, This was a penalty for disputing charges for personal training sessions, which I ONLY USED yes just & not to be clear to WOW! This is a penalty charge for disputing the charges ADDITIONAL CHARGE! Therefore I will not accept this as a resolution, once again I was injured in the one unsatisfactory session & fear further harm with their personal training sessions I am an active member who wishes to continue working out at my own pace once my sutures are removed from my back & shoulders. 1- im appealing to WOW to please release me from this obligation for personal training & refund my $fee minus the session that I used ( despite the fact that is was never complete).2- please remove the additional $+ $25=$penalty according to membership agreement, according to WOW & additionally charged on 11/3/14.3- Release me from this membership if unwilling to resolve the above problem & refund my remaing months of pay $26/month thank you for your assistance to resolve this matter, I really appreciate Revdex.com help, I hope WIW acts in good faith to fix this problem instead of just addressing issue as they historically have done & cause further frustration preventing me from belt icing in the process of negotiation Does WOW have all the rights? If so this process is futile! I will hold true to my faith in justice & fairness & reason & compassion!
Regards,
*** ***

We have thoroughly looked into this for ** *** We see that he has a past due balance of $which caused him to go into collections for failure of completing his paymentsAt this time, however, we will make the exception to waive ** *** balance and pull him out of collectionsWe hope
this help!

we have thoroughly looked into this situation fo* ** ***. No cancellation has been received via certified/registered mail for ** ***'s membershipThis might seem cumbersome; however we've implemented our cancellation procedure with our members’ best interest in mindBy sending your
cancellation request registered/certified mail you receive a receipt This receipt is your proof that your cancellation request was submitted and received - thus removing any questions whatsoever regarding when your request was made All memberships are continual until a cancellation has been submittedHowever, we do not normally do this, but we will make an exception for ** *** and clear him of his debt of $which will allow us to remove him from collectionsWe hope this helps him out, and when he is looking for a health club in the future he keeps WoW in mind!