Jersey Strong

We have thoroughly looked into this for ** *** We see that we have been corresponding with ** *** through emails since May. We see that you have a month XLab agreement for $a month and a VIP monthly membership of $a monthOur team is not here to force anyone
into a personal training membership, when a member inquires about achieving fitness goals we will give them a package that best fits their budget, if signed and agreed to of course which ** *** did. We encourage ** *** to come into the club today to enjoy her services!

Complaint: ***
I am rejecting this response because:See attached e-mail communicationI was the one reaching out to them! The "charge backs" were banking fees that were charged from the money being refused by my bankI had to take the matter into my own hands since they weren't communicating with me for monthsI finding there response completely ironic!
All communication from the start to the finish is in there e-mailI would like to see the info that they have on file because I have never seenI only knew about the situation form my credit card statement and review my invoices on there website by logging in.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have thoroughly looked into this for ** ***His membership is cancelled and we have issued him a refund of $back to his credit on fileWe hope this helps!

Complaint: ***
I am rejecting this response because:
I never asked to be signed up for their boot camp. I never attempted to go to the boot camp. I signed up for a basic membership. I made it very clear that I was not interested in anything other than that. Workout World has hundreds of complaints for their billing practices and I'm just another victim of the scam they're pulling. I made it very clear that I wasn't interested in their boot camp and their solution is to give me six months of the boot camp I never wanted in the first place? It's shameful.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:it was never a question of disclosure ITS ABOUT AN ANNUAL MEMBERSHIP FEE THAT WAS CANCELED AT THE BEGINNING THEREFORE NOT HAVING ACCESS TO ENJOY ANY BENEFITS OF MEMBERSHIP! A prorated refund is morally and good businesses ethics.
Regards,
*** ***

We have thoroughly looked into this case and apologize tremendously for any frustration** *** was pulled out of collections and cleared of his debt on October 10, I made this situation high priority to our Customer Service Manager and she will be calling the collections company today
to make sure he does not receive any more phone calls, his debt has already been cleared.We hope this helps and again we are sorry for any frustration, we wish ** *** well!

Complaint: ***
I am rejecting this response because:
I came into the gym on the January 25th to cancel this membership which was three days after I received my contract I was supposed to return that Monday to speak to a manager but there was bad weather hereWhen I went into the gym I spoke with an employee and he took my contact information and said that he would get it to a manager because there were non availableWhen the weather did clear up it was back up there and I spoke to *** again and she said that the only way I could resolve my problem would be through corporate that's when I contacted you guys to let you know but you can see the last day I used my membershipI've constantly got the run around and it's not right because I was lied to then when I read it the contract said I had three days to cancel I don't want to freeze this membership because as I said before I don't trust your business any longerI'd like the money that you guys have been taking out of my account these past to months and my depositYou can go in and pull the cameras from your business and see when I came in because I asked on January 25th the day I came in a Sunday to be exact to cancel and I asked to speak to a manager he told me none were available and after the snow let up I came in and *** again told me to contact you guys.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not what I wanted but it is better than nothing so I will take itI also want to make sure that my training membership has been cancelled as I requested
Regards,
*** ***

We have thoroughly looked into thisAs previously stated, ** *** signed a contract agreement for a VIP membership that included a Boot Camp free trial, and if not cancelled it would be billed on a month to month basis until we receive a cancellation

Complaint: ***
I am rejecting this response because:
Clearly on the back of my contract it states that three days after receiving I can cancel the contract I have contacted you guys several times because I was lied to upon signing the contract I do not want to freeze this account and I am not willing to pay you guys for something you should take care of I would like my money back and be done with this gym for goodYou shouldn't put on the back of the contract that three days after receiving the contract I can cancel the contract if I can't that's advertisementWhen I signed the contract I asked what it would be for me to cancel it early because I knew there may be a chance that I leave early and I didn't mind paying for it but when my contract was never emailed that raised suspicion and then when I came in on the Sunday and I was told I couldn't cancel because there was no manager and I had to contact corporate you guys don't respond in a timely manner and you keep saying the same thing I don't want to freeze anything I want to get out of this contract and receive my money back
Regards,
*** ***

We have thoroughly looked into this for ** ***. The annual membership fee is stated on the first page of your membership agreement, and it is clearly disclosedIf you take out your membership agreement, it is stated under the heading "about this membership" and states," an annual
membership fee of $will be assessed to your membership and billed once per year starting at month **4*** of your membership and then annually thereafter." We would never not disclose or hide anything from our membersAt this time no refund is dueWork Out World has locations and over 80,members that we work hard around the clock to ensure they have the best health club experience NJ has to offerWe worked hard to earn our stripes and continue to do soWe thank ** *** for being a caring member and pointing out her complaint, they do not go unheard or unnoticed

We have thoroughly looked into this situationWe see that we have a month to month contract with ** ***All memberships remain active and are automatically billed unless we receive a cancellationAlthough we did not receive a cancellation on ** ***'s behalf, we will be more than happy to
make the exception for him and release him from his debtHis balance is now cleared and his membership is terminated. We apologize for any frustration, that is never our intentionWe hope this helps!

We have thoroughly looked into this for ** ***As stated in ** ***'s membership agreement, you may cancel your Boot Camp trial at anytimeBecause we did not receive her request to cancel, Boot Camp had remained active on her membership account as well as her husbands, ** *** We do not
normally do this, however due to their situation we have made an exception for the *** and their card on file will be refunded in the amount of $for Boot Camp! ($for *** and $for *** I hope that helps them out, and keep enjoying the club!

We have thoroughly looked into this situation for ** *** I see that this case has been resolved satisfactory on February when we made the exception to waive ** *** balance and cancel her boot camp

Complaint: ***
I am rejecting this response because:How about addressing the filth and your broken machines that I had mentioned in the complaint? I am fully aware of the terms and conditions of your contact which outlines the fees involved I don't remember signing my name to a contract which stated that those fore mentioned fees would also be accompanied by dirty machines, broken machines and unresponsive staff? Also, check out your showers as well , not so cleanMaybe the board of health would like to take a visitI do have photos that I will going to submit The initial point of my complaint was to address the broken equipment (which was repeatedly reported) the uncleanliness of the facility (which was repeatedly reported) I find it INSULTING at best that you have ignored the actual complaint and have chosen to address only the fees I would now DEMAND the removal of the maintenance fee and a promise that the malfunctioning equipment and over all conditions of your facility be corrected In the event that that doesnt happen, I will be cancelling my membership There are plenty of other gyms in this area and I hear that a BRAND NEW CLEAN *** *** will be opening In fact, I may start letting any and all who will listen that a BRAND NEW CLEAN gym is soon to be opening
Regards,
*** ***

We have thoroughly looked into this for ** *** and carefully combed through her membership agreement accountWe have a signed contract for ** ***, as we are sorry to see that some have bad reviews about this facility owned and managed by family** ***'s case is separate from the one's listed below and we are addressing her account not anyone else's in this Revdex.com caseWe have made the exception to freeze this xlab contract for the next three monthsWe hope that this helps her out!

We have thoroughly looked into this for ** ***We see that this situation has been solved and he has been cancelled since 2/28/We hope that when ** *** is looking for a healthy club in the future he keeps us mind

We have thoroughly looked into this for ** *** At this time ** *** membership is not eligible to be cancelledA cancellation cannot be submitted before the initial term is complete** *** cancellation has been submitted as of 8/31/2015. As stated in ** *** WOW membership
agreement, the initial term of your membership must be completed in order to cancelThe months that her account was frozen do not count towards completion of the initial termAt this time, ** *** has completed months of her initial month termThere are months remaining on the initial termAs mentioned in previous emails, we have ** *** account to cancel at the completion of her initial term on 8/31/