JetBlue Airways Corporation

Hello,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** ***, and are responding through the Online Complaint SystemDear Ms***,,Thank you for
choosing JetBlue for your recent trip to Nassau, BahamasWe regret to hear of your disappointment, and appreciate the opportunity to respond to your concerns.Please accept our sincere apology for the inconvenience you experienced due to the cancellation of your flightWe know that cancellations are very unwelcome, and we do all we can to avoid themAt times, however, especially during such large winter storms, they do become necessary, and we appreciate your patience.When a pilot or inflight crewmember leaves for the airport, they're on a timerOnce they time out, they are required by law to leave and get some rest, whether they're where they're supposed to be or notMany times we have no other choice than to cancel a flight, since it is unlawful to operate a flight with a crew that has timed outWhen a flight is cancelled due to weather, we offer accommodation on the next available JetBlue flight or a full refund for the cancelled flightWe understand that because the next available flight was three days later, you chose the refund and made alternate flight arrangements.We apologize that our crewmembers seemed unhelpful while you were exploring options to get to NassauOur Detroit Airport Management Team has been made aware of your experience, and will work to identify any areas of our service that need our attention.We are happy to see that your outbound flight was refunded, along with the baggage fees you paidThese funds have been released from our system, and should reflect on your accounts very soon.Although we do not offer reimbursement for consequential expenses during weather delays, if you purchased travel insurance, you can submit your expenses to your travel insurance company for considerationIf you selected insurance from Allianz Global Assistance (our independent provider) during the booking process, please visit jetblue.com/travel-insurance for more information about filing a claim.Thank you again for choosing JetBlue, Ms***We hope to welcome you onboard again soon, and are confident that your future flights will be much more enjoyable.Sincerely,JennaJetBlue | Customer SupportExecutive Offices

Hello,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint SystemWe're sorry to hear of the
challenges experienced when recently traveling with JetBlueWe sincerely apologize that you weren't treated with the utmost courtesy by Mark and NormaWe can assure you that your concerns have been heard to ensure your disappointment isn't repeated.You are welcome to provide your JetBlue Confirmation number and write to [email protected] and we would be happy to review your concern with the fee charged.We hope to serve your future travel needs at JetBlue under better circumstances.Sincerely,Debbie C***JetBlue | Corporate Customer SupportTell us why here

Dear ***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** Ashaia and are responding through your Online Complaint SystemWe’re sorry to hear that your
experience was not as pleasant as it should have beenWhile we never want to cancel a flight our customers are depending on, sometimes we mustAlthough we make every effort to ensure that our aircraft departs and arrives on time, our flights, as any other airline, will always be subject to delays, cancellations, and other last minute flight changes due to weather, mechanical difficulties, Air Traffic Control and other abnormalities of air operations necessary to ensure the safest possible operation. We apologize for this difficulty this cancelation caused you.We’re sorry to hear you didn’t receive notice of your cancelation in advanceWe send flight status notifications to the email address that’s on the reservation; however it appears your current email address was not on your reservation For future reference, be sure to include your email address when you book your flightIf you booked through a third party, your direct contact information isn't provided to us, so be sure to add your email address to your completed booking visiting our Manage Flights page at bit.ly/JBmanageYou also always have the option of visiting jetblue.com/flightstatus to check your flight status or subscribe to status alerts. When we cancel a flight, we are always happy to rebook you to next available flight or issue you a refund. We've issued a $per person refund to your original form of payment, for a total refund of $274.40. Depending on your credit card company's procedures, this refund posting should appear within - business daysPlease contact us again at [email protected] if you have not seen it by then.We hope this resolves your concerns, and we thank you for choosing to travel with usWe're grateful for each opportunity to welcome you aboard JetBlue!Sincerely, Cherish JetBlue | Customer Support Executive Office In an effort to improve the experience for all our customers, we are working to encourage improvements in the federal air traffic control systemYou can join us in our effort and take action by visiting http://www.ontimeflights.org/

Complaint: ***
I am rejecting this response because:it was not the outcome I requested.
Sincerely,
*** ** ***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint SystemWe have responded on the following
contact Id's: ***, ***, and ***; Ms*** has received a total of $125.00 in JetBlue credits We feel we have assisted with fairness and to the best of our abilityWe are respectfully declining the request for any additional compensation/creditsWe do hope to welcome *** back onboard JetBlue in the future Kind Regards,KellyJetBlue Executive Office

Complaint: ***
I am rejecting this response because:I paid for a flight to depart within a respectable time frameOur flight was delayed for over hoursI spoke to other passengers as well as jetblue staff and they all confirmed the following; We first got bumped off our flight because the plane that was departing for tampa bay had mechanical problems, and at that time they switched the gates and all tampay bay fliers left from our gate on our plane. When a new plane arrived that was supposed to be our flight to orlandoHowever, we got bumped off that flight as wellApperantly there was a flight going to dominican republic and we got screwed again. After all this the only remain option that they had was to repair the place that was originally bound to tampa bay, and we had to wait from the time we arrived to the airport at 12pm to about 10:30pm when we finally boarded an airplane that had numerous repairs. After all this grief and emotional distress that the airline has caused me why in the world would concider to flying with them ever again. They did not provide a service in a timely fashion and there pathetic attempt to resolve this with a joke of a credit is very insulting.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Our flight boarded mins late - flew out late - and landed late (well passed mins after the flight was supposed to land).The flight attendant who spilled apple cider on my brand new coat, offered me no resolution or compensation on at least getting it dry cleanedI guess Tom Ford clothes nowadays is only worth $50, not to mention my seat did not fully recline nor did my wifi work or the charging portWasted flight moneyI could have flown Sun Country for such HORRIBLE service
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I would like a full refund of any money that I have paid JetBlue including bagage feesThey caused us financial burden because they couldn't get another plane or flightWe were forced to pay times the amount for one way that he had booked round trip with the sale at JetBlueWe also missed our entire first day of our trip which included per person at Medieval Times. We still have not received our refund we were promisedI had also requested to speak to a manager since March 24,and have not received a call yetVery poor customer service
Sincerely,
*** ***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the response filed by *** *** and are responding through your Online Complaint SystemWe regret your continued disappointmentAlthough we are unable to provide you with the refund you are requesting, we can assure you that your concerns have been forwarded on to the appropriate leadership teamAs we have previously advised you in our communications through the Revdex.com and directly with JetBlue, if you believe your card has been compromised, you must reach out to your financial institution directly who will then file your concern accordingly with the appropriate department within JetBlueThank you for choosing JetBlueKind regards,JeniferJetBlue | Customer SupportExecutive Offices

Hello, Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint System. We sincerely
apologize for the frustration experienced with JetBlue Confirmation ***Our records indicate that the funds were fully refunded to the credit card ending in ***We have included the receipt belowIf you have additional concerns please call 1-800-JETBLUE (538-2538) and request to speak with a supervisor and they will be happy to assist you.REFUND RECORDAGNT:*** EMP:*** PNR: ***RFND NBR:*** CTY:*** STA:***NAME:***/*** MSTICKET REFUNDED: ***FULL REFUND: 27OCT16/***/***FOP:*** AMT: USD 204.20REFUNDEDFARE USD-163.72 -12.28US1 -9.00XF -11.20AY -8.00ZPTOTAL USD-204.20We appreciate your patience and we hope to serve your future travel needs at JetBlue with a positive experience. Sincerely, Debbie C*** JetBlue | Corporate Customer Support Tell us why here

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by Ms***, and are responding through your Online Complaint System Re: Email received - Mon 5/22/2017, Contact # ***Dear Ms***,We have again received your complaint to the Revdex.com regarding your claim that the taxi reimbursement which JetBlue has agree to reimburse, was incorrectPlease know that JetBlue has agreed to reimburse your taxi expenses as we indicated in our previous communicationWe apologize that the amount of $was incorrect.Further, the document you submitted was opened in our system and only contained the one receipt for $We wish to explain that we have no intent to avoid reimbursing the correct amountOur system only showed one receipt, and we are in the processd of reimbursing that amount.Thank you for providing the second receipt in the amount of $which reflects your transportation expense to West Palm Beach from Fort LauderdaleWe have requested further reimbursement in this amountAgain, the reimbursement will be in the form of a Citibank prepaid Visa cardThis card can be used anywhere a credit or debit card can be usedCiti prepaid cards do NOT have ATM cash access, however you can debit funds from this Citi prepaid card and have those funds electronically transferred to your checking or savings account via ACH transferTo do this, you must log onto the Citi prepaid card website (www.prepaid.citi.com), provide the required information and pay an ACH withdrawal fee.The Citi prepaid card in the amount of $will be sent as follows: *** *** *** * *** ** *** **
*** *** * ** ***Thank you again for choosing JetBlue.Kind regards,SherriJetBlue | Customer SupportExecutive OfficesTell us why here

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to apologize the last refund was not processedBelow
is receipt of the transaction just done this morning
NAME:K**/ETHAN
TICKET REFUNDED: ***
FULL REFUND: 03AUG15/0828/HB
FOP:*** AMT: USD
REFUNDED FARE USD-
-9.62US-9.00XF -11.20AY -8.00ZP
TOTAL USD-
When JetBlue cancels a flight our obligation is to provide the next available flight by which seats are availableWe did attempt this and you declined asking for a refundThis was completed with the exception of the one done this morning and posted aboveWe are respectfully declining your request to cover additional costs you may have incurred on other carriers
We appreciate you reaching out and again apologize the refund for one person was not processed as expected on July 15th
We look forward to a time when we can welcome you onboard and we trust that you will have travel experiences that are exceptional
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

We have reviewed your complaintAlthough, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through the Online Complaint SystemIn reviewing the circumstances of your
reservation with JetBlue we see that you had a conversation about the expiration of the travel bank with a JetBlue crewmember December 6, Notes indicate that you were reminded that the credit expired in June and, while travel could be taken after June, the credit had expired and could not be extendedYou had a reservation for December 24, 2016 which could have been used but your group did not show up for the flightIf a non-refundable fare is purchased, not showing up for a flight means the fare would be forfeited even if the credit had not already expiredWe apologize for any misunderstanding there may have been and respectfully decline reinstatement of the expired creditThank you for choosing JetBlue for your travelWe look forward to serving you onboard when your plans allow and are confident you will enjoy your JetBlue experienceSincerely, Sharon E*** JetBlue | Customer Support Executive Offices

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint filed by *** ***:We have reviewed this complaint and request from *** *** and welcome the opportunity to address his concernsWe understand he stated he has contacted JetBlue directly on this matter and our response has not met his expectations. We certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularitiesAs we looked into the history for Flight *** on June from Los Angeles to New York, we found that this flight was on time with departure and landingWe found no delays on the electronic recordAlthough we found no reports of any spill or damaged seat back, as an apology for his disappointment, we have issued a $JetBlue credit to his Travel Bank accountThis credit is valid for one year from the date of issuance and can be applied to future JetBlue airfareWhen booking online at jetblue.com, he will have the option to use your Travel Bank funds during the payment portion of the bookingHe may view the balance of his account and indicate the amount of funds he would like applied to the bookingHe will need your TrueBlue or Travel Bank login information to access those fundsHe will receive an email with important information on this credit. If you have any questions about Travel Bank, visit *** for helpful information about how to use and manage credits.Please be aware that we do not have outlets available in our cabins for customer useAlthough we understand and sympathize with his situation, we respectfully deny his claim for $compensation or refunds

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through the Online Complaint SystemDear ***,Thank you for choosing
JetBlue. We apologize for the disappointment that you've experienced while trying to earn TrueBlue points through your Amazon account, and we appreciate the opportunity to address your concerns.Please know that in order to earn TrueBlue points for shopping on Amazon, you need to sign into your TrueBlue account and use your unique link each time you make a purchaseOnce signed in, you can earn TrueBlue points for every $spent on Amazon on any eligible itemPoints will be posted at least days after the item is shipped.Here are some tips and recommendations to follow when making purchases through Amazon to get the TrueBlue points:• Click on unique link again for each check out, each time you make a purchase• Your account cannot be “linked” and if you make a purchase without clicking on the link, then you won’t get your points for that purchase• After you click on the link you will be prompted to sign in to their TrueBlue account and then will automatically be directed to the Amazon.com homepage• If you click on the link but then go to another site to check something and then come back to Amazon, you will have to close their browser and go back to TrueBlue to click on the link againThis includes sponsored links or banner ads • Cookies must be enabled in your browser to earn TrueBlue points• Cannot use mobile Amazon appSwitch to a PC for best results to ensure you are not getting directed to the app.Also, there are certain products on Amazon that are excluded from earning points find those items at this link: https://trueblue.jetblue.com/web/trueblue/amazonAs a one time token of goodwill, we have added JetBlue points into your TrueBlue accountWe look forward to a new opportunity to welcome you aboard.We thank you for your loyalty and for choosing JetBlueSincerely, Cherish JetBlue | Customer Support Executive Offices

Complaint: ***
I am rejecting this response because:
Oh And this wasn't a weather event I think JetBlue bumped us as they weren't making enough money since we bought a package deal They claimed it was a maintenance issue but funny thing is the flight still showed up online after we received notice of the cancellation Sent from iPhone*** ** ***Apex Energy, LLCRegulatory ManagerCell: ###-###-####Office: ###-###-####, ext***
Sincerely,
*** ***

Dear ***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you recently filed thourh the Revdex.com and are responding through their Online Complaint SystemThank you for
choosing JetBlue for your recent travel and we appreciate the opportunity to continue the communication we have had in regards to your recent experienceWe are sorry to hear you have been unsatisfied with the communication you have had directly with usAs we previously advised you, check in times vary at each airportDue to heightened security procedures, it's important for all customers to check in earlyBecause of the adequate time needed to complete the cheprocess, get through security and proceed to the gate area, we have established cutoff times in each airportTo view the recommended time of arrival for a specific airport, visit jetblue.com/travel/airportsWe are sorry to hear you felt we gave your seat away and again, we can assure you that we do not overbook our flights and our crewmember would never want to push a customer's departure to another flight without it being absolutely necessaryIn addition, standby seats are not filled until minutes prior to departure which is after customers are required to be at the gate and onboard the flight; therefore this could not have affected your time of check-inWe are sorry for the inconvenience this was for you personally.We are also sorry to hear you were unhappy with the seat assigned to you on the new flightAlthough we do our best to accomodate our customers seating preferences, we regret we are unable to guarantee a specific seat assignment; especially when you were moved to a new flight so close to departure time with limited availability.We are pleased to see a JetBlue crewmember issued you a $JetBlue credit as a gesture of our goodwill and as an invitation to travel againInformation on using your credit has been sent to the email address associated with your Travel Bank accountIf you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account.JetBlue credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment when you get to the payment pageIf you'd like to check your balance or transactions, or if you have any additional questions about Travel Bank, feel free to visit http://bit.ly/1JryMa0.We certainly understand that everyone may be affected differently by what happened and we recognize you are not satisfied with the answers and credits you have receivedJetBlue works hard to be fair to all of our customers and again, in an effort to honor the integrity of our guidelines, we are respectfully declining your request for JetBlue to issue any additional compensation***, we feel that the compensation we've offered is fair and we hope you'll use your credit on a future JetBlue flight. Kind regards,JeniferJetBlue | Corporate Customer SupportCrewmember ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***i want the 200$ accredited to my credit card I have no idea when I will travel again with jet blue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please remove my complaint or mark as satisfied with response.Thank you,***
Sincerely,
*** ***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through the Online Complaint SystemMrs***, while we recognize your frustration when your mother called in to JetBlue, she had all the JetBlue verifiers to use the pointsThat necessary information to access your points was not provided to her by JetBlueAgain, we are unable to provide you with the compensation you are requesting, we can assure you that your concerns have been researched accordingly and the appropriate leadership team was involved in this decisionWe apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfactionWe must restate the reservation was attempted to be booked online and ended up being booked over the phone by your mother who provided our crewmember the necessary verifiers for the reservation to be finalizedThis flight was flown and completed and all funds used.Again, JetBlue does not get involved in family disputesIf customers would like to take action on the account they will need to go through their attorneys.JetBlue works hard to be fair to all of our customers and in an effort to honor the integrity of our guidelines, we are respectfully declining your request to re-issue used TrueBlue points that were used for travel by your motherRespectfully, Jenifer JetBlue | Customer Support Executive Offices