Jet.com

I am...

rejecting this response because:the offering clearly displayed the microphone in pictures and descriptions. Their error is not my problem and I expect to be shipped the proper items ordered at the price shown.Their offer of pawltry credit for future purchase and extended membership will not fly as I will never do business with them in the future if they do not honor their commitment now. Feel free to post this anywhere you feel appropriate.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I just got response from credit card conforming credit stated. Thank you for your help! 
Regards,
[redacted]

The listing on Jet’s website
was for a [redacted] Throttle or Adjustable Slide Mount. The title
contained an error as there was no way to select one or the other item.
Pictures of both products were shown and clicking on either image was for
viewing purposes only and did not indicate a...

selection of what item would be
ordered. As soon as Jet was made aware of the error, the listing was corrected
to accurately reflect that it was for the Adjustable Slide Mount. We are very
sorry that Mr. [redacted] had this experience on our site. We have sent Mr.
[redacted] the [redacted] Throttle and he can view tracking information for this
item in his Jet account once it is available.

Jet.com apologizes that Ms. [redacted]eceived the incorrect item. When Ms[redacted] purchased the [redacted] [redacted], it was being fulfilled by one of our Trusted Retail Partners. It appears that they simply put the incorrect item in the box because the packing slip did have [redacted]...

[redacted] on it. Jet.com is willing to match the price at which Ms[redacted] initially purchased the [redacted]. If Ms[redacted] would be willing to give Jet.com a call, we will place the appropriate amount of credit on her account so she can place the reorder for [redacted]. Ms[redacted] can reach Jet.com via phone at [redacted]

Complaint: [redacted]
I am rejecting this response because:- Never received any order cancellation emails though I get several marketing offers emails from [redacted]- Their customer service is painful to reach and work with as they have no clue on what is happening. I'm supposed to get a call from them but not received in last 2 months.- How can you close my account without any reasoning? I can be reached on my email, [redacted] or mobile: ([redacted].
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have already been awarded jetcash due to the method I have done. It is because of your jetheads' ineptitude that you are not awarding what is rightfully mine. You can do the customer serivicy thing and award me what I have already submitted
Regards,
Kiristi [redacted]

Hey [redacted] My name is Meghan and I would love to get to the bottom of this and make sure we get this resolved for you. I’m so sorry to hear your Paws Nail Grinder stopped working so soon, it can absolutely be frustrating having to contact the manufacturer when you are not able to return a...

defective item. I would hate to have you leave this experience empty handed, so I have gone ahead and refunded you for the defective Nail Grinder. This refund should be processed onto your payment method within the next 3-5 business days depending on your financial institution. Again, I sincerely apologize for the trouble this has caused you. If you have any other questions or concerns, we’re here 24/7 to help. Have a great day, Meghan H. Jet.com

Hello [redacted] I am very sorry to hear about the experience you had encountered while ordering your computer on our site. It looks like our service not only came short of your expectations, but ours as well. Upon further review, I could confirm that our merchant was able to receive the computer...

back on the 21st of September, therefore, you should have received a full refund back to your original method of payment. Please let us know if you are not seeing this yet and we will gladly help you further.  We truly appreciate all your patience and understanding as we worked to get this issue resolved you.  I also want to apologize for the listing error on this item as this is something we work really hard to avoid and never want out members to encounter. I would love to make this up to you and show you how a Jet order is supposed to arrive. For the inconvenience, I have applied a substantial credit to your Jet account that you may use towards a future order with us. To use this credit, proceed to checkout normally and look for a line that says, "pay with credits" on the final order review page. Check the corresponding box to deduct the available credits from your order total. If you have any additional questions or concerns, our friendly Jet Heads are here to assist 24/7 at [redacted]Best Wishes,Alyssa T.Jet.com

We are very sorry that Mr. [redacted]'s order was not able to be delivered. The address in Mr. [redacted]'s Jet account is missing one digit which caused the package to be undeliverable. Jet is unable to edit members personal information in their account so we would advise Mr. [redacted] to edit his...

information as soon as possible so this does not happen on any future orders. Jet issues refunds within 10-14 business days after we receive the item back. Mr. [redacted]'s refund was processed on November 4th and he should be seeing that credited back to the card he used very soon. We are deeply sorry that Mr. [redacted] experienced long hold times and disconnections. Jet will be looking further into how that may have happened. It is never our intent to hang up on members. Jet has issued a credit to Mr. [redacted]'s account that he may use on a future order.

Jet.com has attempted to recitify this situation by placing a replacement order for Ms. [redacted], unfortunately this replacement order was cancelled as well. At the moment we have added credit into Ms. [redacted] account that will allow her to purchase any similar back pack at no charge to her. If Ms. [redacted] would like any assistance placing her new order, she can reach out to Jet.com by phone at ###-###-#### or by email at [redacted]

Complaint: [redacted]
I am rejecting this response because: jet.com is shipping and returning items from the same address as [redacted]  which leads me to believe that this is not a reputable company at all. They are severely apathetic to the customer's needs or desires.  I originally ordered on January 4th, 2016 and only received what I ordered on january 25th, 2016 AFTER they passed my order around from jet.com to [redacted],  which was on the original packing slip and then back to jet.com.  i am fairly sure that these two "companies" are staffed and run by the same exact people, which makes no sense to continue to "pass the buck", instead of just doing what's right for the customer. This experience has been  to say the least, a HORRIBLE ONLINE BUYING EXPERIENCE AND I WILL TAKE EVERY MEASURE NOT TO ORDER FROM OR SUPPORT THIS COMPANY AGAIN. It is a insult to see their commercials boasting about how great they are when in reality THEY [redacted]  
Regards,
[redacted]

Hello [redacted] I am truly sorry about the pricing issues and cancellation you encountered while placing your first order with us.  My name is Brooke and I’m happy to look into this for you today. I see that you were able to come to an agreement with us by contacting our Member Services...

department.  On January 6th, our Jet Heads assisted you in placing another order for the price you originally paid.  We are always willing to help our members if anything goes wrong and I want to make sure your Jet experience was nothing short of incredible. Please let us know if there is anything else we can help you out with.  We are always available. Warmest regards, Brooke G. Jet.com

Jet.com sincerely apologizes for the issues Ms. [redacted] experienced when trying to place an order on our site. Jet.com is not aware of any issues on our site which cause the cart to reset and all items to be unavailable. Ms. [redacted] may unsubscribe from all marketing emails by clicking the Unsubscribe...

link at the bottom of any marketing email she has received. After clicking Unsubscribe, Ms. [redacted] will be asked to confirm her decision to complete the process. If Ms. [redacted] would like her information removed off of [redacted], she will have to log in to Jet.com and delete all of the information on her account. Ms. [redacted] may then contact our Jet Heads and request her account be deactivated. Her account will remain deactivated unless Ms. [redacted] requests to activate it again. Ms. [redacted] may reach our Jet Heads via email at [redacted]or by phone at[redacted]

Jet.com sincerely apologizes for the confusion regarding the charges on Ms. [redacted]’s orders. Ms. [redacted] placed her first order on Apirl 27, 2016 for a total of $199.07 and her second order the same day for a total of $125.38. When an order is placed at Jet.com, a pending authorization is sent to...

the member’s financial institution for the full amount to ensure that the funds are available. Once an item ships, a charge is sent for the amount of that individual item. If multiple items are shipped together, the charge will be for the total of all items included in the shipment. Ms. [redacted] saw four charges on her account for the first order ([redacted]) due to the items shipping out in multiple shipments. The charges were processed for $50.45, $106.60, $5.08, and $36.94, totaling $199.07. The second order ([redacted]) had one charge processed for a total of $125.35. Jet.com has dropped the pending authorizations for both orders on Ms. [redacted]’s account. If either of the pending authorizations remain on Ms. [redacted]’s card, we suggest that she contact her financial institution for further assistance. If Ms. [redacted] has any further questions for Jet.com, she may contact our JetHeads by phone at [redacted] or by email at [redacted].

Complaint: [redacted]
I am rejecting this response because:Jet's issues with shipping times are systemic and widespread.  This is not an unusual case. Their website states "delivery in two to five business days"--it does not say estimated as they are claiming in their response.  When a shipment like mine is delayed for two days and then shipped via economy mail, there is no way the estimated shipping time can possibly be met.  The fact that shipping was not upgraded to two-day or overnight indicates that jet.com does not take their claims for shipping times seriously.  Customer service will not address the actual issues and make changes to their website to better reflect their true policy around shipments.  I wish for this complaint to be permanently made public to warn other customers of their poor business practices.
Regards,
[redacted]

We sincerely apologize about the confusion with the mats Mr. [redacted] ordered. When Mr. [redacted] called into Jet, we told him that he may return the mats with a pre-paid return label from Jet for a full refund. The correct rear mat is now available on our site and we have ordered it for Mr. [redacted] at no...

charge to him. The new order will appear on Mr. [redacted]'s order history the same as a normal order, and he will receive tracking information once the item has been shipped.

Complaint: [redacted]
I am rejecting this response because: I feel as though [redacted]  should not include a packing slip saying to contact them for assistance if they are not going to provide assistance  or  "worry-free" shopping as it says on THEIR website.  The consumer is not the one responsible for packaging nor shipping nor [redacted] website.  This is true the call escalated to a frustration point, however it was only after I had calmly asked to speak to a supervisor or someone with higher authority because I felt like I was not being given correct nor valid information and I was being scammed by what I now think isn't a reputable company because they've included a slip that says call for assistance and when I called it can't get assistance.  The representative continually talked over me and wouldn't let me speak to a supervisor.  And as far as wanting to be taken care of immediately,  I asked for a fast 2 day or overnight shipping label to expedite this process being that my money has already  been taken off my care, which means I've already paid and completed my part of the situation.  I was buying this machine to use in a festival on January 30th,  which I'm not sure is a deadline  is will now make.
Regards,
[redacted]

We are happy to hear that
part of [redacted]’s order was received earlier than the anticipated 2-5
business days but we feel terrible about the rest of the items not being received
in the 1-2 business days. The baby wipes were sent from a different fulfillment
center separate from the rest of...

the order. The remaining items were shipped
out on the same day that [redacted] placed his order. According to the
tracking, the order was all set to deliver the very next day. When [redacted]
let us know that he had not received the rest of his order our Jet Head team
reached out to the shipping carrier for more information. Jet was in contact
with the shipping carrier multiple times a day working with the trace
department to locate the package. [redacted] requested to cancel the order but Jet
can only cancel an order within 30 minutes of the order being placed. After
numerous calls to the shipping carrier, Jet was advised that [redacted]’s order
was being held for pick up. We realize that these are essential products that
[redacted] ordered and wanted to do everything we could to get the package
delivered but the shipping carrier would not make another delivery attempt. We
are so sorry that after the [redacted]’s order was not delivered. Jet has
issued [redacted] a full refund for the items that were not received. [redacted] will see the refund posted back to his account in a few business days
depending on his financial institution. Jet has also issued a credit to his
account that [redacted] may use on a future order.

Jet.com greatly apologizes that Mr. [redacted] received an incorrect item on his order. There was a listing issue on our site at the time Mr. [redacted] placed the order. Mr. [redacted] spoke with a Jet.com representative on 7/5/16 to let us know he received the wrong item. Our representative let Mr....

[redacted] know that he could return the item at no cost for a full refund. The listing has since been removed from the site and has been corrected. If Mr. [redacted] has any additional questions or concerns, Mr. [redacted] can contact Jet.com at 1 [redacted] or email us at [redacted] and our friendly Jet Heads will be happy to help.

We are so sorry that Mr. [redacted] order was lost in transit. As soon as we were made aware of the issue we started a claim with UPS about the lost package and immediately issued a refund for the order. Mr. [redacted] is welcome to place another order on our site for the steel post driver. We are...

aware that the price has changed from when Mr. [redacted] first placed his order so we have added a credit to his account for the price difference.