Jet.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I just got response from credit card conforming credit stated. Thank you for your help! 
Regards,
[redacted]

I am...

rejecting this response because:the offering clearly displayed the microphone in pictures and descriptions. Their error is not my problem and I expect to be shipped the proper items ordered at the price shown.Their offer of pawltry credit for future purchase and extended membership will not fly as I will never do business with them in the future if they do not honor their commitment now. Feel free to post this anywhere you feel appropriate.

Jet apologizes greatly that Mr. [redacted] did not receive his order in a timely fashion.  Mr. [redacted] has been in contact with Jet.com ever since he noticed his order still had not arrived.  On February 2nd Jet added a credit of $30 to Mr. [redacted] account because his order was over 10 days...

late.  On February 9th Jet’s merchant provided tracking information for this shipment.  It was to be delivered during the week of February 15th.  When Mr. [redacted] still did not receive the shipment, Jet contacted ** Trucking for details on the whereabouts of the shipment.  ** Trucking was to deliver this by the 19th of February and advised that they would call Mr. [redacted] for a delivery time.  Jet then issued a $20 credit to make up for the delay with the shipment.  On February 26th Mr. [redacted] called in to notify Jet of the damaged shipment.  Jet then requested a pickup with the freight company [redacted] for Mr. [redacted] return.  Mr. [redacted] item was picked up on March 8th and delivered back to the merchant on March 10th.  Since then, Jet has been in contact with the merchant so we can provide Mr. [redacted] with the refund.  Mr. [redacted] refund should be processed within the next 10 business days.  If Mr. [redacted] has further questions or concerns about this order or anything else, he can email into our Member Services Office at [email protected].  He can also call into our office at [redacted]

Jet.com apologizes that Ms. [redacted]eceived the incorrect item. When Ms[redacted] purchased the [redacted] [redacted], it was being fulfilled by one of our Trusted Retail Partners. It appears that they simply put the incorrect item in the box because the packing slip did have [redacted]...

[redacted] on it. Jet.com is willing to match the price at which Ms[redacted] initially purchased the [redacted]. If Ms[redacted] would be willing to give Jet.com a call, we will place the appropriate amount of credit on her account so she can place the reorder for [redacted]. Ms[redacted] can reach Jet.com via phone at [redacted]

Hey [redacted] My name is Meghan and I would love to get to the bottom of this and make sure we get this resolved for you. I’m so sorry to hear your Paws Nail Grinder stopped working so soon, it can absolutely be frustrating having to contact the manufacturer when you are not able to return a...

defective item. I would hate to have you leave this experience empty handed, so I have gone ahead and refunded you for the defective Nail Grinder. This refund should be processed onto your payment method within the next 3-5 business days depending on your financial institution. Again, I sincerely apologize for the trouble this has caused you. If you have any other questions or concerns, we’re here 24/7 to help. Have a great day, Meghan H. Jet.com

Complaint: [redacted]
I am rejecting this response because: jet.com is shipping and returning items from the same address as [redacted]  which leads me to believe that this is not a reputable company at all. They are severely apathetic to the customer's needs or desires.  I originally ordered on January 4th, 2016 and only received what I ordered on january 25th, 2016 AFTER they passed my order around from jet.com to [redacted],  which was on the original packing slip and then back to jet.com.  i am fairly sure that these two "companies" are staffed and run by the same exact people, which makes no sense to continue to "pass the buck", instead of just doing what's right for the customer. This experience has been  to say the least, a HORRIBLE ONLINE BUYING EXPERIENCE AND I WILL TAKE EVERY MEASURE NOT TO ORDER FROM OR SUPPORT THIS COMPANY AGAIN. It is a insult to see their commercials boasting about how great they are when in reality THEY [redacted]  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have already been awarded jetcash due to the method I have done. It is because of your jetheads' ineptitude that you are not awarding what is rightfully mine. You can do the customer serivicy thing and award me what I have already submitted
Regards,
Kiristi [redacted]

Hello [redacted] I am truly sorry about the pricing issues and cancellation you encountered while placing your first order with us.  My name is Brooke and I’m happy to look into this for you today. I see that you were able to come to an agreement with us by contacting our Member Services...

department.  On January 6th, our Jet Heads assisted you in placing another order for the price you originally paid.  We are always willing to help our members if anything goes wrong and I want to make sure your Jet experience was nothing short of incredible. Please let us know if there is anything else we can help you out with.  We are always available. Warmest regards, Brooke G. Jet.com

Complaint: [redacted]
I am rejecting this response because:- Never received any order cancellation emails though I get several marketing offers emails from [redacted]- Their customer service is painful to reach and work with as they have no clue on what is happening. I'm supposed to get a call from them but not received in last 2 months.- How can you close my account without any reasoning? I can be reached on my email, [redacted] or mobile: ([redacted].
Regards,
[redacted]

Jet.com has attempted to recitify this situation by placing a replacement order for Ms. [redacted], unfortunately this replacement order was cancelled as well. At the moment we have added credit into Ms. [redacted] account that will allow her to purchase any similar back pack at no charge to her. If Ms. [redacted] would like any assistance placing her new order, she can reach out to Jet.com by phone at ###-###-#### or by email at [redacted]

Hello [redacted] I am very sorry to hear about the experience you had encountered while ordering your computer on our site. It looks like our service not only came short of your expectations, but ours as well. Upon further review, I could confirm that our merchant was able to receive the computer...

back on the 21st of September, therefore, you should have received a full refund back to your original method of payment. Please let us know if you are not seeing this yet and we will gladly help you further.  We truly appreciate all your patience and understanding as we worked to get this issue resolved you.  I also want to apologize for the listing error on this item as this is something we work really hard to avoid and never want out members to encounter. I would love to make this up to you and show you how a Jet order is supposed to arrive. For the inconvenience, I have applied a substantial credit to your Jet account that you may use towards a future order with us. To use this credit, proceed to checkout normally and look for a line that says, "pay with credits" on the final order review page. Check the corresponding box to deduct the available credits from your order total. If you have any additional questions or concerns, our friendly Jet Heads are here to assist 24/7 at [redacted]Best Wishes,Alyssa T.Jet.com

We are very sorry that Mr. [redacted]'s order was not able to be delivered. The address in Mr. [redacted]'s Jet account is missing one digit which caused the package to be undeliverable. Jet is unable to edit members personal information in their account so we would advise Mr. [redacted] to edit his...

information as soon as possible so this does not happen on any future orders. Jet issues refunds within 10-14 business days after we receive the item back. Mr. [redacted]'s refund was processed on November 4th and he should be seeing that credited back to the card he used very soon. We are deeply sorry that Mr. [redacted] experienced long hold times and disconnections. Jet will be looking further into how that may have happened. It is never our intent to hang up on members. Jet has issued a credit to Mr. [redacted]'s account that he may use on a future order.

Jet.com sincerely apologizes for the issues Ms. [redacted] experienced when trying to place an order on our site. Jet.com is not aware of any issues on our site which cause the cart to reset and all items to be unavailable. Ms. [redacted] may unsubscribe from all marketing emails by clicking the Unsubscribe...

link at the bottom of any marketing email she has received. After clicking Unsubscribe, Ms. [redacted] will be asked to confirm her decision to complete the process. If Ms. [redacted] would like her information removed off of [redacted], she will have to log in to Jet.com and delete all of the information on her account. Ms. [redacted] may then contact our Jet Heads and request her account be deactivated. Her account will remain deactivated unless Ms. [redacted] requests to activate it again. Ms. [redacted] may reach our Jet Heads via email at [redacted]or by phone at[redacted]

Jet.com sincerely apologizes for the inconvenience this has caused. Ms. [redacted] placed order number [redacted] on April 16, 2016. The shipping time frame of 2-5 business days is estimated, and not guaranteed.  This was explained on April 18, 2016 when Ms. [redacted] first contacted Jet.com. Within...

that time frame Jet.com was diligently working with the merchant to provide an update on the tracking information for the order. On April 21, 2016 Ms. [redacted] called asking for an update.  Jet.com advised that we are in contact with the merchant, but did not have a tracking number available at the time. We also offered to credit her account for the inconvenience, Ms. [redacted] declined. At this time Ms. [redacted] requested a refund for the order. Jet.com does not charge its members for an order until the order has been shipped. As no charge had taken place at that point we were unable to process a refund. Ms. [redacted] was unhappy with the length of time it was taking to fulfill her order and requested we cancel. Jet.com sent a request to the merchant and the order was indeed cancelled. Jet.com apologizes for the inconvenience and if Ms. [redacted] has any further questions or concerns, Jet.com is more than happy to assist. Ms. [redacted] can contact Jet.com at [redacted]

We are happy to hear that
part of [redacted]’s order was received earlier than the anticipated 2-5
business days but we feel terrible about the rest of the items not being received
in the 1-2 business days. The baby wipes were sent from a different fulfillment
center separate from the rest of...

the order. The remaining items were shipped
out on the same day that [redacted] placed his order. According to the
tracking, the order was all set to deliver the very next day. When [redacted]
let us know that he had not received the rest of his order our Jet Head team
reached out to the shipping carrier for more information. Jet was in contact
with the shipping carrier multiple times a day working with the trace
department to locate the package. [redacted] requested to cancel the order but Jet
can only cancel an order within 30 minutes of the order being placed. After
numerous calls to the shipping carrier, Jet was advised that [redacted]’s order
was being held for pick up. We realize that these are essential products that
[redacted] ordered and wanted to do everything we could to get the package
delivered but the shipping carrier would not make another delivery attempt. We
are so sorry that after the [redacted]’s order was not delivered. Jet has
issued [redacted] a full refund for the items that were not received. [redacted] will see the refund posted back to his account in a few business days
depending on his financial institution. Jet has also issued a credit to his
account that [redacted] may use on a future order.

Jet.com sincerely apologizes for the confusion regarding the charges on Ms. [redacted]’s orders. Ms. [redacted] placed her first order on Apirl 27, 2016 for a total of $199.07 and her second order the same day for a total of $125.38. When an order is placed at Jet.com, a pending authorization is sent to...

the member’s financial institution for the full amount to ensure that the funds are available. Once an item ships, a charge is sent for the amount of that individual item. If multiple items are shipped together, the charge will be for the total of all items included in the shipment. Ms. [redacted] saw four charges on her account for the first order ([redacted]) due to the items shipping out in multiple shipments. The charges were processed for $50.45, $106.60, $5.08, and $36.94, totaling $199.07. The second order ([redacted]) had one charge processed for a total of $125.35. Jet.com has dropped the pending authorizations for both orders on Ms. [redacted]’s account. If either of the pending authorizations remain on Ms. [redacted]’s card, we suggest that she contact her financial institution for further assistance. If Ms. [redacted] has any further questions for Jet.com, she may contact our JetHeads by phone at [redacted] or by email at [redacted].

Jet.com greatly apologizes that Mr. [redacted] received an incorrect item on his order. There was a listing issue on our site at the time Mr. [redacted] placed the order. Mr. [redacted] spoke with a Jet.com representative on 7/5/16 to let us know he received the wrong item. Our representative let Mr....

[redacted] know that he could return the item at no cost for a full refund. The listing has since been removed from the site and has been corrected. If Mr. [redacted] has any additional questions or concerns, Mr. [redacted] can contact Jet.com at 1 [redacted] or email us at [redacted] and our friendly Jet Heads will be happy to help.

The tracking for [redacted] order shows that the items will arrive today (December 21st). If the order is no longer wanted, [redacted] can return the items with our free shipping label.  When the order was placed, [redacted] elected to waive free returns in order to maximize the savings amount on the...

order. When Jet receives the returned order, Jet will issue a refund minus the waivers remorse fee. [redacted] will receive the refund within 10-14 business days after the item is returned to Jet.

Complaint: [redacted]
I am rejecting this response because: I feel as though [redacted]  should not include a packing slip saying to contact them for assistance if they are not going to provide assistance  or  "worry-free" shopping as it says on THEIR website.  The consumer is not the one responsible for packaging nor shipping nor [redacted] website.  This is true the call escalated to a frustration point, however it was only after I had calmly asked to speak to a supervisor or someone with higher authority because I felt like I was not being given correct nor valid information and I was being scammed by what I now think isn't a reputable company because they've included a slip that says call for assistance and when I called it can't get assistance.  The representative continually talked over me and wouldn't let me speak to a supervisor.  And as far as wanting to be taken care of immediately,  I asked for a fast 2 day or overnight shipping label to expedite this process being that my money has already  been taken off my care, which means I've already paid and completed my part of the situation.  I was buying this machine to use in a festival on January 30th,  which I'm not sure is a deadline  is will now make.
Regards,
[redacted]

We are so sorry that Mr. [redacted] order was lost in transit. As soon as we were made aware of the issue we started a claim with UPS about the lost package and immediately issued a refund for the order. Mr. [redacted] is welcome to place another order on our site for the steel post driver. We are...

aware that the price has changed from when Mr. [redacted] first placed his order so we have added a credit to his account for the price difference.