Jet.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]
I am rejecting this response because:
I do not believe the $50 credit is enough to compensate for their lies. When you think about it, they won't even let me use the promo code of 15% off first order anymore because they cancelled my first order. If I was able to use the 15% off, it would come close to the $50 credit they posted in my account. So technically they didn't really compensate me. If they were upfront about it I wouldn't make this into a big deal but they lied about it being in stock even though I was able to place an order right after. Jet.com needs to own up to their shady business practices. 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms[redacted] ordered canning jars from our site and it unfortunately there was a description error that said she would get 24 instead of 12. Jet feels terrible about this! Any time Jet is made aware of an error on our site we take action to correct it. The product Ms[redacted] ordered has already been...

removed from our site and we are working with our tech team and merchant partner to correct the listing so that we can get it back on the site soon. Because the jars are not available for reorder, we are unable to fulfill Ms. [redacted] order. We have issued a full refund though, which she will see in 4-10 days, and she is free to keep the jars that she did receive.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Jet.com apologizes for the unexpected authorization process on [redacted] recent order.  It is never the intention of Jet.com to deceive or inconvenience members in any way.  The authorization process is the same for every order, but each financial institution may handle the holding of...

funds differently.  As of this response, [redacted] funds are ready for settlement.  She should see all charges settle and the authorization removed within the next 2 business days.  [redacted]’ request for a visible warning about possible multiple authorizations has been recorded.  This does not guarantee that this feature can or will be implemented on Jet.com If [redacted] have any other questions or concerns, she may reach out to f[redacted] or [redacted]

Jet.com takes every precaution to protect our members from fraudulent charges or activity on our site through extensive account verification. Unfortunately, Ms. [redacted] order did not pass our security checks so her account was deactivated and her order was cancelled. An example of...

why an account could be deactivated is if the billing address does not match the shipping address and through IP address tracking we can also see that the order was placed from outside of the United States. There are several other reasonswhy an account would be deactivated and Ms. [redacted] is welcome to contact our Account Verification team if she feels that her account was deactivated in error. We’d be happy to verify account information with Ms. [redacted] and she can reach us by calling [redacted] When Ms. [redacted] placed the order a pending authorization was placed on the credit card for the order total of $35.02. Because the order has been cancelled, Jet.com will not settle the authorized charges and the pending amount will fall off of her credit card in 4-10 business days depending on her financial institution.

Complaint: 11545008
I am rejecting this response because: It's a canned answer, there is nothing authentic about it.
Regards,
[redacted]

On August 12th Mr. [redacted] contacted Jet.com because he had received the incorrect item. A JetHead advised him that he could return the item via [redacted] with a pre-paid label that could be found in Mr. [redacted] order history. Mr. [redacted] then informed the JetHead that he had concerns with our returns...

carrier.  [redacted] is one of Jet.com’s trusted carriers. Any returns initiated through Mr. [redacted] Jet.com order history will provide a Pre-Paid [redacted] return label. Jet.com apologizes for the miscommunication in regards to the return process. Jet.com always strives for member satisfaction therefore we have refunded Mr. [redacted] the total amount of the item and he can either dispose or donate it.  If Mr. [redacted] has any other questions or concerns he may contact any of our friendly JetHeads by phone at [redacted] or by email at [email protected].

Ms. [redacted]’s order contained an item that was not valid for...

a promotion.  Jet apologizes greatly that when Ms. [redacted] placed her order, the promotional code was reflected on her order page but not the actual confirmation email.  Ms. [redacted] called in on 2/29 and asked that we refund her card for the amount that should have been discounted, but Jet is unable to issue partial refunds.  Jet then provided Ms. [redacted] with a service credit of $14.00 to put towards her next purchase.  Since then, Ms. [redacted] received her items and has returned them.  Ms. [redacted] has been refunded for two of the four items.  When the other two items have been delivered back, Ms. [redacted] will be refunded the remaining amount within 10-14 days of being received. Again, Jet deeply apologizes that Ms. [redacted] did not receive the discount that was reflected before she placed her order.  If Ms. [redacted] would like to place another order Jet suggests that she call into our Member Services Office at[redacted]for assistance.  She can also email in at[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I hope that in the future Jet.com does not accept orders for items that are not available as was the case with my order.

Jet has every intention to refund Mr. [redacted] for his returned watch.  It can take 10-14 business days after we receive returned items to process a refund. Mr. [redacted]'s return tracking information indicated that the watch was returned to us on Wednesday, October 28th. At the latest, Mr. [redacted] can expect his refund by November 17th although Jet will be doing everything they can to expedite that process.

Jet.com would like to apologize to Mr. [redacted] for the miscommunication in regards to his account and Jet Anywhere claims. We attempted to reach Mr. [redacted] by phone on 3/17/16 to discuss any questions he had in regards to his account. No contact was made, but a voicemail was left by Jet.com’s order review team that provided their contact information. If Mr. [redacted] would like to discuss this further, he may call us back at the phone number provided on the voicemail left on 3/17/16.

All orders placed on the Jet site go through a review system
and Mr. [redacted]s orders were blocked based on certain activity associated
with his account. Account blocks can happen based on any number of different
activity indicators including purchasing items for resale, multiple uses of...

single
use promotion codes, and creating multiple user accounts. Jet was unaware that
Mr. [redacted]s wife, mother, and father had created accounts because all of the
accounts created contained identical information. There were no other names
listed on the accounts to indicate that they belonged to anyone other than Mr.
[redacted]. The promotional credit that Mr[redacted] referenced is for a member’s
first time order. Because the accounts created were identical, our system
recognized that first time order credit had already been used and could not be
applied and the other orders. We are unable to reinstate these orders. Our
order verification team reached out to Mr[redacted] and advised him that we
would be able to reinstate one of the twelve accounts that were created in his
name. Jet has reinstated the one account that Mr[redacted] selected and he is
welcome to place orders at any time. Mr. [redacted]s wife, mother and father are
also welcome to create their own individual accounts with their own payment details.

Jet.com does not have any guaranteed delivery dates. Every item sold on our site has an “Estimated Delivery”. We apologize that Ms. [redacted] feels there is no way to reach our company online.  All of our contact information is available on our website as well as in her order confirmation email....

Ms. [redacted] can check the status of her order at any time by logging into her account on Jet.com, or by sending an email to [redacted]. She may also call our customer service line at [redacted] if she wishes to speak to a representative directly. We have been reaching out to our trusted retail partner each day to get an updated status on the order. Ms. [redacted] has not yet been charged for this order, and will not be charged until we receive the tracking information from our trusted retail partner.

Ms. [redacted] package was delivered to Jet’s Trusted Retail Partner on 9/9/2016. Ms. [redacted] spoke with one of our JetHeads on 9/13/2016 and was informed that refunds may take up to 10 business days from the time the return is delivered due to processing timeframes. Jet.com apologizes for any...

inconvenience this may have caused. As of 9/14/2016, 3 business days from the date of delivery, Ms. [redacted] received a full refund. Jet.com has security processes in place for the protection of our members. Ms. [redacted] may contact our friendly JetHeads from the email address on her Jet.com account if she does not wish to provide that information. If Ms. [redacted] has any additional questions or concerns, she may contact any of our JetHeads whom will be happy to assist.

All 3 packages returned by Mr. [redacted] have been confirmed as delivered back to the proper location. We processed a full refund on 7/13/16 for all 3 orders Mr. [redacted] placed. Mr. [redacted] may view the refund by logging into his Jet.com account and viewing his “Order History” page. If Mr. [redacted] has any further questions, he may contact our JetHeads by phone at ###-###-#### or by email at [redacted]

Hi [redacted] Thank you for letting us know about your first impression of ordering from Jet and for giving us a chance to turn this around.  My name is Brooke and I will be providing you with a resolution to your experience. I am sorry that your item was delivered unannounced and created an...

inconvenience for the person who happened to be home to accept the shipment.  This is in no way typical of our order fulfillment process on items that must be shipped via freight.  Normally, you would be contacted to schedule a time with the carrier so you could plan to be available to receive your delivery.    While freight shipments do take longer to process and deliver than our average delivery estimates, your concern for staying informed along the way as you waited for an item needed for a remodeling project is definitely understandable.  I reviewed all of your interactions with us and I apologize that you feel that you were mocked in any way.  Our Jet Heads aim to approach every situation with the intention of gaining a thorough understanding prior to taking any action.   It does seem that there was some confusion and I apologize for this.  I’ve requested a partial refund to be returned to your card as compensation for the general mishandling of your requests.  These funds will be available to you in 2-5 business days.  We appreciate your business and hope that you find our offer to be reasonable.  Please let us know if there is anything else that we can do for you from here.  Kindest Regards, Brooke G. Jet.com

Jet.com apologizes that Mr. [redacted] accounts were suspended unexpectedly.  Each of the accounts that Mr. [redacted] opened had a one-time use only promo applied to each of his orders.  These promo codes are only applicable to one per household. On March 28th, Mr. [redacted] called in asking us to reactivate his account.  When Jet’s Order Verification team reviewed the request, they reactivated Mr. [redacted] account under the Outlook email address. When Mr. [redacted] contacted the Revdex.com, he stated that he still wanted his account open.  Jet then sent another request over to the Order Verification team to email Mr. [redacted] asking which account he wanted open.  When Jet’s Order Verification team sent the email, they copied all three of Mr. [redacted] email addresses to ensure he would receive the email. Jet.com has not received a response from Mr. [redacted] as to which of his accounts he wants reactivated.  We are currently awaiting his reply. Again, we apologize that Mr. [redacted] has had an unsatisfactory experience on Jet.com.  We look forward to hearing back from him.

Complaint: [redacted]
I am rejecting this response because:My order was only cancelled after I had voiced my concerns to Jet.com several times, made a Revdex.com report, and cancelled my debit card. Afterwards, I still received ridiculous emails apologizing for "jetlag" and that there had been a delay in my order. I blatantly disregarded them considering my banking institution was already well aware of the issue. My advice; do your homework and check out a business before any online purchase.
Regards,
[redacted]