Jet.com

[redacted] contacted Jet regarding the incorrect bike she received and she was offered a $50.00 credit or the option to return the bike for a full refund, neither of which she chose. After contacting the merchant who shipped the order, Jet offered to send [redacted] the correct model as long as she...

returns the incorrect one she initially received. The correct bike has now been ordered through a different merchant to ensure she receives the correct model, and a return has been initiated for the incorrect model.

Jet.com fulfills some of our orders through trusted retailers. When Mr. [redacted] placed his order, the items were fulfilled by separate trusted retailers so they were shipped separately. Mr. [redacted] spoke with a Jet representative on 7/28/16 and was informed that he could refuse the package for a full refund. The Jet representative was referring to the package with the item which had a listing error on our site. Jet.com apologizes to Mr. [redacted] for the confusion. Jet.com has refunded Mr. [redacted] in full for all of his returned items. If Mr. [redacted] has any additional questions or concerns he may reach our JetHeads at ###-###-#### or by email at [redacted] and our JetHeads will be happy to assist.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Although I am still not happy at all that it took Jet.com 14 days to respond, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because:Please remove all my account and relating information from Jet.com system. I do not want to use Jet.com again.I did not receive any account deactivation notice except the one I got on Jun 16. In fact, I got another email today from Jet.com, "You still have 20% off one more order."
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: You guys did not honor the primary coupon that was sent to me for 25 percent off, It was a bait and switch by jet.com I would of never received any thing if I did not call in. You guys baited me in. I think its very dishonest how you guys practice your business ethics. The only way it would be made right id to honor the original coupon as promised which was the 25 percent off, not 15 percent off. extremely dishonest practices by jet!
Regards,
[redacted]

Our estimated delivery
timeframe is based on the time an order is placed. Orders placed after 2pm in
the time zone of your order’s destination will be processed the following day.
[redacted] placed his order at 9:34pm on November 17th so his order
was not processed until the following day on...

November 18th. Regardless
of the time the order was processed, [redacted]’s order still fell outside of
our estimated shipping window and we apologize for the delay. Our shipping
partner was closed over the Thanksgiving holiday and did experience a weather
delay according to the tracking information. We understand that members like
[redacted] order essential products for their families on our site and rely on
the shipping estimate provided. We are very sorry that [redacted] did not
receive his order when it was expected. We also apologize that [redacted]l felt he received rude customer service from our team of Jet Heads.  It is never our intention to upset members. We
want to provide exceptional customer service and resolve any issues for our
members as quickly as possible. Again, we are very sorry for the experience [redacted] had with his order and we have issued a refund. [redacted] can expect to
see the funds returned to his account within 4-10 business days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the issue is resolved.  I am left with an extremely negative opinion of this business but there is no monetary loss.  Only time lost that the business can't replace.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Jet.com would like to apologize for Mr. [redacted]’s experience with our Jet Fresh service. Our Jet Fresh team is committed to providing fresh, and high quality perishable items. Because we are committed to providing the finest quality and service, our Jet Fresh Team hand picks all Jet Fresh orders....

When Mr. [redacted] contacted the Jet.com Member Services Team, we asked Mr. [redacted] to provide pictures of the Salmon. Jet.com then received pictures of the expiration date, which indicated the item(s) would expire on 6/1/2016. Shortly thereafter, Jet.com offered and issued a service credit. Jet.com would like to ask Mr. [redacted] to accept our deepest apologies for the Salmon being sent so close to the expiration date. Jet.com has issued a full refund for the Kirkland Signature Wild Smoked Salmon in the amount of $34.68. The credit has been issued to Mr. [redacted]’s original payment method and the funds will be available within 3-5 business days. In addition to refunding Mr. [redacted], Jet.com appreciates the feedback and we will take the necessary steps to inform other Jet Fresh customers of expiration dates in the future. If Mr. [redacted] has any additional questions or concerns he may contact our JetHeads by email at [redacted] or by phone at [redacted].

Jet.com sincerely apologizes for the confusion regarding the charges on Mr. [redacted]'s recent order. On May 10th, 2016, Mr. [redacted] contacted Jet.com and was advised that we will refund the entire order, as we do not have the capability to process a partial refund for the promotion code.A full...

refund has been initiated for Mr. [redacted]'s order, which can be verified on the order history of his Jet.com account.  Jet.com asks that Mr. [redacted] allows the refund 3- 5 business days to properly go back to his method of payment. If Mr. [redacted] has any further questions for Jet.com, he may contact our JetHeads by phone at [redacted] or by [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Jet.com takes our member’s security very serious.  For security reasons Jet.com does not place orders for our members.  [redacted] contacted us at 7:43pm on November 5th, to inform us of two orders that had been placed on her behalf, much earlier that same day.  Unfortunately,...

Jet.com was unable to cancel the order because it was past the 30 minute threshold.  We apologize for any inconvenience this has caused for [redacted]Jet.com has taken measures to ensure that no further orders may be placed on this account, and we asked [redacted] to contact her financial institution to further assist her in resolving this is issue.  If [redacted] has any further questions about how to resolve this issue, she may contact one of our friendly JetHeads by phone at [redacted] or via email at [redacted]

Jet.com sincerely apologizes for the inconvenience surrounding Mr. [redacted] recent orders. Mr. [redacted] first contacted Jet.com on June 16th, 2016 regarding the wrong items he received. One of Jet.com’s representatives advised that the listing was incorrect which caused the wrong item to be...

sent out. The representative then set up the return and sent Mr. [redacted] three pre-paid return shipping labels to send the incorrect items back for a full refund. Jet.com also immediately removed that item off the website to prevent future orders being placed for that item. If Mr. [redacted] would like us to schedule a pickup with the carrier to return the three boxes for a refund, he may reach out to Jet.com via email at [redacted] or by phone at ###-###-#### and our friendly Jet Heads will be happy to help out.