Jet.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Although I am still not happy at all that it took Jet.com 14 days to respond, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted] placed an order on Jet.com on November 16th, 2016 to an address that he had previously used on his account. On November 18th, [redacted] called Jet.com customer service stating that the address on the order is no longer an address he uses and that he does not want the order placed...

on 16th of Nov to be shipped to that address. Jet.com’s customer service recommended contacting [redacted] to see if they could accommodate re-routing the package. Jet.com is not able to re-route packages after an order has been placed.Each Jet.com account has a default address to use on orders. Members can change their default shipping address on their Account page or change the address during checkout on the Order Review page. [redacted] informed Jet.com on November 18th, that he has filed a charge back with his financial institution for the MSI GeForce GTX 1070 GAMING X. Jet.com apologizes for the inconvenience this has caused.  If [redacted] needs anymore assistance the friendly JetHeads can be reached by phone at [redacted] or email at [redacted]

[redacted]
I am rejecting this response because: Police department will not accept a report from someone who has never seen the object being reported. I spoke to my card company and they agreed that this is just a tactic as its not a normal request. If these is weren't scam artists, they would have requested a signature.This is a civil issue not a police issue. The Police cannot do anything unless the neighbor or someone from my house saw the item on the porch and then it disappeared. I was told this item was arriving on Wednesday and made sure to be home because I thought I would need to sign for this. Jet.com apparently sent my purchase out WITH NO SIGNATURE REQUIRED. Thursday when we came home, all my sons diapers and supplies were stacked on the porch. There was nothing missing and no room for anything else either. I have never had any issues and I get A LOT of packages ALL the time. Usually 20 or more every month. I really find it hard to believe that JUST THIS ONE is just MIA. Jet is so vigilant about this and yetleft my shipment with NO SECURITY???? I don't believe this item was ever delivered. I find it really questionable that they never gave me the tracking when I called until after it was "MISSING".I received 2 $400-$500 cameras in the same week, that were left on my porch by [redacted]. The Laptop was supposed to be used with the cameras to film a toy review with an Autistic child. Jet.com may end up paying for damages as well. This major screw up cost us a lot and set everything back. Jet.com completely acted both unprofessional and irresponsible in every way from the beginning. 1. If I had been given tracking, like ALL OTHER websites provide, at the very least someone would have been here when this item was supposed to be delivered.2. I was not given the tracking number AND the agent I spoke to gave me THE WRONG DELIVERY DAY. I wasted a day and it cost me for nothing. 3. They DIDNT even request a signature!!4. The agent lied and said if the item did not show up they would refund or resend immediately. She said "not to worry" and "we will take care of you."5. We needed this for that weekend and when I called again the agent now said that they had to look into it, she didnt know when or if  any resolution would occur.6. Then I get an email for ME to file a police report by these scammers. What do they think I am going to file...We were scammed by Jet.com and they say they sent my item but forgot to ask for signature confirmation? 7. When I made this purchase my card company flagged it because Jet.com has a lot of scam reports. I see now unfortunately that Jet.coms Revdex.com report is TERRIBLE as well.8. One of the largest signs of a scammer is the fact that they are so driven by scamming money, they don't act like a normal business that would be afraid to lose a good repeat customer. This was MY FIRST ORDER.  My husband and I are needing another TV for the front room and we were going to order the 60" we saw on Jet.com HAD THIS FIRST ORDER GONE OK. The last TV I ordered was from [redacted] and again...Delivered with NO ISSUES. Jet.com is the most irreputable and disgusting business I have ever dealt with and I will review them and warn other consumers. I have never dealt with such a "Ghetto & Loser" company that is willing to lose $10000 for $900. These are liars and unprofessional scam artists. Attached is a screenshot of my account and as you can see they made sure there was NO TRACKING available.           3.      
Regards,
Helen [redacted]

[redacted] contacted Jet regarding the incorrect bike she received and she was offered a $50.00 credit or the option to return the bike for a full refund, neither of which she chose. After contacting the merchant who shipped the order, Jet offered to send [redacted] the correct model as long as she...

returns the incorrect one she initially received. The correct bike has now been ordered through a different merchant to ensure she receives the correct model, and a return has been initiated for the incorrect model.

Jet.com would like to apologize for Mr. [redacted]’s experience with our Jet Fresh service. Our Jet Fresh team is committed to providing fresh, and high quality perishable items. Because we are committed to providing the finest quality and service, our Jet Fresh Team hand picks all Jet Fresh orders....

When Mr. [redacted] contacted the Jet.com Member Services Team, we asked Mr. [redacted] to provide pictures of the Salmon. Jet.com then received pictures of the expiration date, which indicated the item(s) would expire on 6/1/2016. Shortly thereafter, Jet.com offered and issued a service credit. Jet.com would like to ask Mr. [redacted] to accept our deepest apologies for the Salmon being sent so close to the expiration date. Jet.com has issued a full refund for the Kirkland Signature Wild Smoked Salmon in the amount of $34.68. The credit has been issued to Mr. [redacted]’s original payment method and the funds will be available within 3-5 business days. In addition to refunding Mr. [redacted], Jet.com appreciates the feedback and we will take the necessary steps to inform other Jet Fresh customers of expiration dates in the future. If Mr. [redacted] has any additional questions or concerns he may contact our JetHeads by email at [redacted] or by phone at [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the issue is resolved.  I am left with an extremely negative opinion of this business but there is no monetary loss.  Only time lost that the business can't replace.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our estimated delivery
timeframe is based on the time an order is placed. Orders placed after 2pm in
the time zone of your order’s destination will be processed the following day.
[redacted] placed his order at 9:34pm on November 17th so his order
was not processed until the following day on...

November 18th. Regardless
of the time the order was processed, [redacted]’s order still fell outside of
our estimated shipping window and we apologize for the delay. Our shipping
partner was closed over the Thanksgiving holiday and did experience a weather
delay according to the tracking information. We understand that members like
[redacted] order essential products for their families on our site and rely on
the shipping estimate provided. We are very sorry that [redacted] did not
receive his order when it was expected. We also apologize that [redacted]l felt he received rude customer service from our team of Jet Heads.  It is never our intention to upset members. We
want to provide exceptional customer service and resolve any issues for our
members as quickly as possible. Again, we are very sorry for the experience [redacted] had with his order and we have issued a refund. [redacted] can expect to
see the funds returned to his account within 4-10 business days.

Complaint: [redacted]
I am rejecting this response because: You guys did not honor the primary coupon that was sent to me for 25 percent off, It was a bait and switch by jet.com I would of never received any thing if I did not call in. You guys baited me in. I think its very dishonest how you guys practice your business ethics. The only way it would be made right id to honor the original coupon as promised which was the 25 percent off, not 15 percent off. extremely dishonest practices by jet!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Jet.com takes our member’s security very serious.  For security reasons Jet.com does not place orders for our members.  [redacted] contacted us at 7:43pm on November 5th, to inform us of two orders that had been placed on her behalf, much earlier that same day.  Unfortunately,...

Jet.com was unable to cancel the order because it was past the 30 minute threshold.  We apologize for any inconvenience this has caused for [redacted]Jet.com has taken measures to ensure that no further orders may be placed on this account, and we asked [redacted] to contact her financial institution to further assist her in resolving this is issue.  If [redacted] has any further questions about how to resolve this issue, she may contact one of our friendly JetHeads by phone at [redacted] or via email at [redacted]

Jet.com sincerely apologizes for the inconvenience surrounding Mr. [redacted] recent orders. Mr. [redacted] first contacted Jet.com on June 16th, 2016 regarding the wrong items he received. One of Jet.com’s representatives advised that the listing was incorrect which caused the wrong item to be...

sent out. The representative then set up the return and sent Mr. [redacted] three pre-paid return shipping labels to send the incorrect items back for a full refund. Jet.com also immediately removed that item off the website to prevent future orders being placed for that item. If Mr. [redacted] would like us to schedule a pickup with the carrier to return the three boxes for a refund, he may reach out to Jet.com via email at [redacted] or by phone at ###-###-#### and our friendly Jet Heads will be happy to help out.

Jet.com sincerely apologizes for the confusion regarding the charges on Mr. [redacted]'s recent order. On May 10th, 2016, Mr. [redacted] contacted Jet.com and was advised that we will refund the entire order, as we do not have the capability to process a partial refund for the promotion code.A full...

refund has been initiated for Mr. [redacted]'s order, which can be verified on the order history of his Jet.com account.  Jet.com asks that Mr. [redacted] allows the refund 3- 5 business days to properly go back to his method of payment. If Mr. [redacted] has any further questions for Jet.com, he may contact our JetHeads by phone at [redacted] or by [redacted]