Jet.com

We sincerely apologize about the confusion with the mats Mr. [redacted] ordered. When Mr. [redacted] called into Jet, we told him that he may return the mats with a pre-paid return label from Jet for a full refund. The correct rear mat is now available on our site and we have ordered it for Mr. [redacted] at no...

charge to him. The new order will appear on Mr. [redacted]'s order history the same as a normal order, and he will receive tracking information once the item has been shipped.

Complaint: [redacted]
I am rejecting this response because:Jet's issues with shipping times are systemic and widespread.  This is not an unusual case. Their website states "delivery in two to five business days"--it does not say estimated as they are claiming in their response.  When a shipment like mine is delayed for two days and then shipped via economy mail, there is no way the estimated shipping time can possibly be met.  The fact that shipping was not upgraded to two-day or overnight indicates that jet.com does not take their claims for shipping times seriously.  Customer service will not address the actual issues and make changes to their website to better reflect their true policy around shipments.  I wish for this complaint to be permanently made public to warn other customers of their poor business practices.
Regards,
[redacted]

Jet.com apologizes greatly for the experience Ms. ** had involving her order and any inconvenience this may have caused her. We spoke with our trusted retail partner in regards to this refund and because the item was returned in a damaged condition, a full refund was not processed. As of...

7/28/2016, Jet has refunded Ms. ** in full for the remainder of her order. This refund will take between 3-5 business days to appear back on Ms. [redacted] card, depending on her financial institution. If Ms. ** has any additional questions or concerns, she may contact Jet by phone at ###-###-#### or by email at[redacted]

Complaint: [redacted]
I am rejecting this response because:
I return items back to Jet.com, after placing a second call hoping to getthe coupon adjustment so I could keep the items, but was not successful.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because Jet.com has done nothing to rectify the situation.  Since that time, Jet.com, I have recevied the following emails demonstrating ther bait and switch tactics continue. From: [redacted] Sent: Friday, July 29, 2016 8:51 AM To: [redacted] Subject: RE: Thanks for your Jet order #[redacted]Dear [redacted],Thank you for contacting us about this issue. I will be more than happy to help you this morning.Yes, you are correct. Your order was cancelled twice due to inventory issues with the merchant. We are so very sorry for this. This type of thing does not generally happen and we try our very best to keep our inventory updated in real time. We also sent out a replacement bag at no cost to you. It is not the exact bag that you originally ordered, however it is very similar. It is the exact style it just has a slight color difference. No worries about your credit card being charged.  We really appreciate your time and patience in this situation and I hope that you will give Jet another chance in the future. Please let us know if you have any other questions or concerns. We are always here for you day or night 24/7. Sincerely, Amanda M.Jet Head | Jeepin' Girl | Animal Lover[redacted] (###-###-####)   We also sent out a replacement bag at no cost to you. It is not the exact bag that you originally ordered, however it is very similar. It is the exact style it just has a slight color difference. No worries about your credit card being charged.  We really appreciate your time and patience in this situation and I hope that you will give Jet another chance in the future. Please let us know if you have any other questions or concerns. We are always here for you day or night 24/7. Sincerely, Amanda M.Jet Head | Jeepin' Girl | Animal Lover[redacted] (###-###-####) 
Regards,
[redacted]

The order Ms[redacted] placed
for two Car Seat and Stroller [redacted] Systems contained a significant pricing
error on our site and our trusted retail partner was not able to fulfill the
order. As soon as Jet was made aware of the error, the [redacted] System was
removed from the site until the price...

could be adjusted. We are very sorry for
the cancellation and Jet has gone ahead and placed an order for two Travel
Systems for Ms[redacted] with an estimated delivery date of November 2nd.
Jet will follow up with Ms[redacted] in her personal email as soon as tracking information
is available.  We encourage our members to
let us know if they find an error or notice something on our site that doesn’t
look right by reaching out to us at [email protected].
We appreciate the assistance and apologize for any inconvenience.

Complaint: [redacted]
I am rejecting this response because:
I would like to keep our communication on Revdex.com with public so everyone can see this. And in addition, Jet.com has not provided any other solutions but kept saying what had been said.
Regards,
[redacted]

Jet.com sincerely apologizes for the inconvenience surrounding Ms. [redacted]’s recent order. Unfortunately, Jet did indeed have a listing error on our site. The item in particular has been removed while we correct the issue. Due to the item being listed for the incorrect price, Jet has ag[redacted] to correct...

the issue for Ms. [redacted]. We have issued a credit to Ms. [redacted]’s account for the difference between what was initially paid and the cost of the correct item. If Ms. [redacted] has any additional questions or concerns, Jet.com is happy to assist. Ms. [redacted] can contact Jet.com at [redacted] or email us at [redacted]

Complaint: [redacted]
I am rejecting this response because:I would like to attach to listing ! It pearly says 5 piece table /chairs . That's false advertising 
I just want the item that I purchased 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Jet was immediately responsive to my complaints but it required many emails and escalations, and, ultimately I believe, the intervention of the Revdex.com to get to a resolution.  This should not have been a complicated matter.  An item was never received.  Delivery was never attempted (for some unknown reason).  Customer requested refund. It is important for consumers to understand that (some) items sold through Jet.com are actually provided by other merchants and fulfilled  (and delivered) by other companies. Unlike other online marketplaces, these companies cannot be contacted directly, but only though Jet.com support.  As far as I know there is also no way to leave a review or rating that would reflect their level of service.   For some reason the Jet<->Merchant technology and the Merchant<->Fulfillment technology was inadequate to get a quick response. 
[redacted]
[redacted]

Hello [redacted] This is never an experience we want our members to have while shopping with Jet. The listing errors have since been corrected and the information is now reflecting accurately on our site. Listing errors do occur on occasion and we do our best to find these errors before our members are affected. However, some errors do appear on the site and we are always more than happy to get you taken care of with a free return for a full refund. We have issued you a refund for the items that were affected by the listing error as of December 13th. At this time, we will not be fulfilling the full quantities in connection to your recent order. If you have any questions or concerns, feel free to reach out to us any time at [email protected]. Best Wishes, Alyssa T. Jet.com

Jet.com would like to apologize about the confusion with Mr. [redacted] order. On August 3rd, Mr. [redacted] was refunded for the [redacted]c, 12 Fl Oz, 35 Ct because the tracking had not shown any movement. Mr. [redacted] contacted Jet.com on August 4th, 2016 to let us know some of the cans were dented and...

had a replacement sent out. On August 5th, 2016 Mr. [redacted] reached out to Jet.com to let us know the cans had arrived dented. A JetHead credited Mr. [redacted] account for the damaged [redacted]c, 12 Fl Oz, 35 Ct. If Mr. [redacted] has any other questions he may contact any of our friendly Je[redacted]

Jet.com sincerely apologizes that the tracking information was not updated to Ms. [redacted]’s Jet.com account. Ms. [redacted] may have located the tracking information on the email Jet.com sent to Ms. [redacted] once her order shipped. Ms. [redacted] also received the tracking number when she spoke with our JetHeads on various occasions. When a package shows delivered according to the tracking information, Jet.com does request that a police report be filed. Jet.com has confirmed that a police report may be filed when a tracking number is provided which shows a package has been delivered. Jet.com apologizes that no signature was requested on Ms. [redacted]’s package. We keep our trusted retailers to very high standards when fulfilling our orders. Jet.com has sent feedback to our trusted retailer to request that all orders going forward be delivered with a signature requested. Ms. [redacted] requested no further contact from Jet.com. Our Refund’s department will continue to work with Ms. [redacted]’s financial institution to resolve this issue. Again, Jet.com does greatly apologize for Ms. [redacted]’s experience. If Ms. [redacted] has any further questions, she may contact our JetHeads at 1 (855) 538-4323 or by email at [email protected].

I am rejecting this response because:I will never buy from you again.  I want reimbursement for repackaging this huge error.

Complaint: [redacted]
I am rejecting this response because:
I made the purchasing decision according to the Jet.com website's advertisement. If any mistake on the advertisement, it is hundred percent Jet's fault.
For hundred percent someone else's wrong doing. Why I want to trouble myself to go through the return process?
I don't want any refund.   I want Jet.com to fulfill the order, and send me the rest of the items.
The listing errors are happening too often.   And can happen in any quantity count.  From twin pack to four, six, eight and up.  Sometimes not just the quantity count is the problem.  The size is also problem.  Basically, whatever on the website advertising could be wrong.  I had complained about other items on the so call "listing errors".   I even purposely reorder the item that I had complained before. Got the same reply - "listing errors".  Complained again on the same item.   Once again, I don't see it being fixed.
As far as I can tell, I wouldn't say the "listing errors" will never get fixed.  Some may take days, weeks or months to fix. For some, until the item sold out, nothing changes.
I can't stop asking my. Is it intentionally or honest mistake? What are the processes to correct a known error? Is someone deciding on what to fix and when to fix it? All I know is higher sells, higher company value, and can even sold the company for billions of dollars.
Maybe it is really just some honest mistake and just being too incompetent to prevent or to fix the listing errors.   For a multi billion dollars company, with thousands of employees. I don't know.   Maybe the Attorney General can give me some answers.
Some business decisions are make from the top, good or bad.  The customer service may not know about it.   I know people are working hard and trying to satisfy the customers.   But Jet is a subsidiary of an internationally know company now.   Please don't use "listing errors" as an excuse anymore.
Regards,
[redacted]

I am so sorry to see that you have received the incorrect size of rug. This is not something we want to see happen to our members. After reviewing your account and the rugs listing, I can confirm that there was an error in connection to the listing that caused the fulfillment to be incorrect. I can...

assure you this is not a situation we see happen often. I apologize for the inconvenience this return has caused you. Unfortunately, we are unable to systematically reimburse the cost of the repackaging supplies to your payment method.However, I have added a substantial credit to your Jet.com account that you may use towards a future order. I know this is not ideal, but we definitely want to do our best to make this up to you. This credit can be used towards anything on our site wither it be used for pet supplies, baby supplies, arts and crafts, office products or even household items to save you from a trip to the store. We also have gift cards offered on our site for different stores and restaurants, so you could use the credit towards a gift card of your choice. To use this credit, proceed to the checkout and look for a line that says "pay with credits" on the final order review page. Check the corresponding box to deduct the available credits from your order total. If you have any questions or concerns, feel free to reach out to us any time at [email protected] Wishes,

Complaint: [redacted]
I am rejecting this response because:The company's support staff was so phony regarding sincerity and showed such a lack of initiative and poor problem solving skills I shudder at the thought of having to personally speak with one of their sales associates. Nor do I have faith the order will be properly processed and in my world, time is money . I am gladly paying $30 more for the item from Amazon.com who has been a trusted seller of mine for years . . . Thank you for your effort and I hope my awful experience during the holiday season will deter some other unsuspecting customer who is looking for a "deal" to realize that all that glitters is NOT gold and when it comes to Jet.com . . .  RUN FOR YOUR LIFE!
[redacted]

Jet.com apologizes for the experience that Mr. [redacted] had on our site.  Any time an order is placed on Jet, there is a 30 minute window in which that order can be canceled.  On May 18th, 2016, Mr. [redacted] called in after that timeframe, and we were unable to cancel his order. On May 24th,...

2016, Jet reached out to Mr. [redacted] about his late order.  Because of Mr. [redacted]'s concerns surrounding our trusted merchant, Jet processed a refund for the total amount that he paid.  Again, we apologize for this experience.  If Mr. [redacted] has further questions or concerns he may reach us via email at [redacted] or by phone at [redacted].

Complaint: [redacted]
I am rejecting this response because: (1) There was a technical issue with the Jet.com website that would not allow me to cancel the order within their 30 minute window.  (2) Moreover, I used my own FedEx account to return the damaged item on Feb. 18, 2016; this was done because Jet.com would not use my FedEx account number to bill me the return costs at my lower rate. I verified with partner, [redacted], that they did receive and processed the merchandise on Feb 22, 2016 and that backup document was provided as proof of the return.  Because Jet.com would not process the refund and blocked my credit card company from doing so (as originally promised in and e-mail from Jet.com), I had no other recourse other than requesting [redacted] in early May 2016 to return the damaged shipment to me, and am currently in negotiation with the manufacturer to repair.  Between the extra shipping costs and repair bill, my costs total ~$300 -- not to mention countless hours of time trying to resolve issues. I'm not the only one who has had serious issues with Jet.com, and I now know why. I've dealt with Amazon.com for years and they have always gone "above and beyond" to rectifying damaged merchandise or order cancellations.
Regards,
[redacted]

Hello [redacted] I want to apologize for what happened with your recent order. A damaged delivery is not a situation we want our members to deal with and I can assure you that this is not something we see happen often. After reviewing your account, I am happy to see that our team has already...

taken care of you with a partial refund as of September, 15th, 2017. If you have additional questions or concerns, feel free to reach out to us anytime at [email protected]. Best Wishes, Alyssa T.Jet.com