Jewelry Candles Company

Hi there, So sorry about the delay we simply got super busy during the holidays. Receiving orders pretty much every minute of the day hold us back from processing the orders in a timely manner so we do apologize for the delayAt this point I have checked on your package and
it shows it was delivered, here is the tracking number >>>*** ***Please let me know if you still would like to return the product we can send you shipping label and we will send you full refund once we receive the product back. Thanks

Hi there, We have sent you the full refund Sorry for the delay we have also sent you a discount code for a free surprise candle on your next purchase. Thanks ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI understand that it gets busy around the holidays, I was just very concerned about the lack of customer serviceAfter seeing multiple people saying they haven't gotten their orders or heard back it was very alarmingI am very happy with the products though and everyone loved what they recievedThank you!
Regards,
*** ***

Hi there, I have just looked through your orders history and you have placed orders with us as of today and also called us every single time after receiving your orders asking for a free product as you were not happy with the productAnd I have on the records that on your last order alone
we have sent you different pieces of jewelry in different times and yet we were receiving a few phone calls daily interrupting our operationsWe already have refunded you for a few last orders through PayPalSorry we are not able to sent you more products or sending refunds as it’s already been done. Thanks ***

Good morning,You can delete this complaint as I just received tracking information that the purchase has been shipped.Thank you,***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi there , I have just looked up your order and unfortunately we have to disagree with your complaint as ALL our jewelry valued from $and up and in fact our bracelets valued over $retail valueAlso you have used a discount code for $on your order which does NOT come with a free itemWe apologize for any confusion however we have never had any problem as far as the jewelry used inside our products. Thanks ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] it was their order and I think they may have issued a refund in this one if
Regards,
*** ***

Hi there, So sorry for the delay we simply got super busy during the holidays. Receiving orders pretty much every minute of the day hold us back from processing the orders in a timely manner so we do apologize for the delayAt this point I have checked on your package and it
shows it was delivered before Xmas, here is the tracking number>>> ***ups.com please let me know if there is anything else we could assist you with. Thanks

For such a "young" company I have to say I am totally impressed! Best candles I have ever purchased and their rings and earrings are beautifulI placed my order on a Saturday and received it on THURSDAY!!! These things smell the best and last foreverI would recommend, (AND HAVE) to everyone I know!

Please know this issue has been resolvedThank you!

This is the worst customer service I have ever dealt withI never received what I orderedThey still owe me $and never get back to me*** *** ** * *** ***

Hi there , We apologize for any inconvenienceI just looked up this order and looks like that you have already been refunded through the dispute with your bank . Please let me know if there is anything else we can do to assist you. Your opinion matters and we greatly appreciate your
business. Thanks

Hi there , We apologize for any inconvenienceI just looked up this order and looks like that you have already been refunded through the dispute with your bank And the package was delivered as well here is the tracking info >> *** usps.comPlease let me know if there
is anything else we can do to assist you. Your opinion matters and we greatly appreciate your business. Thanks

Hi there , At this point and after all the free products we have sent you and already refunded you via PayPal, there is no further action we can take. Also if the item was not as described why ordering more times of the similar item?Thanks

Good morning,
"margin: 0px;">You can delete this complaint as I just received tracking information that the purchase has been shippedThank you,
[redacted]

Hi there , We apologize for any inconvenience. I have just sent you a refund of $16 for one of the candles you have ordered. Please let me know if there is anything else we could assist you with. Your opinion matters and we greatly appreciated your business. Thanks

Hi there, We apologize for any inconvenience. We simply got super busy during the holidays.  Receiving orders pretty much every minute of the day  hold us back from processing the orders in a timely manner so we do apologize for the delay. At this point I have checked on your package...

and it shows it was delivered, here is the tracking number [redacted] usps.com Also you have been refunded for the candle through PayPal. please let me know if there is anything else we could assist you with. Your opinion matters to us and we greatly appreciate your business.Thanks

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]I like how this response was sent almost 2 years later. That's great! I only got a partial refund.