Jewelry Candles Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

Hi there, We have already sent the refund through PayPal. Thanks

This one doesn’t look like our order number and I can’t find anything under her name.

We apologize for any inconvenience. I just have sent you a refund of $14 which you have paid for one candle. Please let us know if there is anything else we could assist you with. Your opinion matters and we greatly appreciate your business. Thanks

Hi there We apologize for any inconvenience. We simply got super busy during the holidays.  Receiving orders pretty much every minute of the day  hold us back from processing the orders in a timely manner so we do apologize for the delay. At this point I have checked on your package...

and it shows it was delivered before Xmas here is the tracking number  [redacted] usps.com please let me know if there is anything else we could assist you with. Your opinion matters to us and we greatly appreciate your business.Thanks

We are open to sending the lady a free piece of jewelry to solve this issue once and for all if she is open to that please let us know! Thanks!

Hi there,  So sorry about the delay we simply got super busy during the holidays.  Receiving orders pretty much every minute of the day  hold us back from processing the orders in a timely manner so we do apologize for the delay. At this point I have checked on your package and...

it shows it was delivered, here is the tracking number>>>  [redacted] usps.com please let me know if there is anything else we could assist you with. Thanks

Hi there, I have just looked up your order and it looks like it was shipped to you and already delivered here is the tracking info >> [redacted] .Please let me know if there is anything else we could assist you with. Thanks

Hi there, You have placed your order 2days ago an I just checked your link was sent to you via email. We have now fully refunded you. Thanks

While the product itself is great I am deeply disappointed in how they handle what I feel is an equally important aspect of their service. Yes I got my candle and yes I was happy with how it smelled and my lovely ring I found inside. However one of the fun aspects that I was looking forward to in my exploring multiple companies offering similar experiences of finding something in your candle is finding out exactly what it is I found. The website explains that you fill out a form for the appraisal in which you will receive your response 24 to 48 hours after submission.

I will admit that I submitted a request late on Nov 16 but I figured that would still put me in the time frame of getting the appraisal before the weekend. When I heard nothing back by Friday I was concerned that I might have done the submission wrong so I filled out a contact us form with my concern and questions about the status of my appraisal. Again the website states that they will response within 24-48 hours. I work for a business as well and I understand that weekends do not count in the hours needed to respond. However I still haven't gotten a response for both the appraisal or my question. In slight frustration I called the number listed on the website for contact us information. I might live in the Pacific NW but I know that I called within business hours being that its only 4:20 their time zone and on the voicemail they say that their business hours are until 6 pm EST. So I did call during business hours however yet another lie! I'm completely frustrated with their publicized standards of operation and they have yet to meet up with those.

As a consumer I am very understanding and forgiving. If you are going to advertise you will perform a service in an allotted time then you need to be realistic in what you are capable of performing. I can understand with the holiday season things taking longer however over twice the promised time frame? That's excessive plus if you are running behind then the courteous thing would be to give an update on the status of things.

I actually was wanting to become a rep for this company but I held off because I wanted to know how effectively they were able to run this side of their business and I am completely disappointed. I have hooked a lot of people on this idea of jewelry candles but I am being completely honest with them in their lack of response to this side of their business. Its a good product however they are misleading in their support and customer service response.

Hi there,  So sorry about the delay we simply got super busy during the holidays.  Receiving orders pretty much every minute of the day  hold us back from processing the orders in a timely manner so we do apologize for the delay. At this point I have checked on your package and...

it shows it was delivered, here is the tracking number>>> [redacted] please let me know if there is anything else we could assist you with. Thanks

Hi there,  So sorry about the delay we simply got super busy during the holidays.  Receiving orders pretty much every minute of the day  hold us back from processing the orders in a timely manner so we do apologize for the delay. At this point I have checked on your package and...

it shows it was delivered, here is the tracking number>>>  [redacted] usps.com. I have also checked on your order and looks like you had a discount of almost $18. please let me know if there is anything else we could assist you with. Thanks

Hi there,  So sorry about the delay we simply got super busy during the holidays.  Receiving orders pretty much every minute of the day  hold us back from processing the orders in a timely manner so we do apologize for the delay. At this point I have checked on your package and...

it shows it was delivered, here is the tracking number>>> [redacted] usps.com please let me know if there is anything else we could assist you with. Thanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
Hello there,  So sorry to hear that. Please let me have your phone number so we could gladly take care of this issue right away.  Thanks

Hi there,  So sorry about the delay we simply got super busy during the holidays.  Receiving orders pretty much every minute of the day  hold us back from processing the orders in a timely manner so we do apologize for the delay. At this point I have checked on your package and...

it shows it was delivered, here is the tracking number [redacted] please let me know if there is anything else we could assist you with. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]Im sorry but the information your saying is completely false! you are selling items that are fake , your products are terrible , your customer service is harassing !

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Hello there,  So sorry to hear that. Please let me have your phone number so we could gladly take care of this issue right away. ...

Thanks

Hi there , We would love to send you a free candle, please provide us with your shipping info and we take care of it right away. Thanks [redacted]

Our mystery candles can have either a jewelry piece in it or cash... either or, which is why its called a MYSTERY CANDLE .... we tried to explain this to the customer several times but I guess they do not GET IT .... we offer discounted candles called MYSTERY CANDLES and since they are discounted we...

send them either candles with cash or jewelry inside it once again can be either or! Thank you!