JMJ Supply

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me All is well Regards, [redacted] The business called me back the same day of the complaint and instructed me on the set up of said speakerThank you very much for your prompt response to my complaint [redacted] ***

Hello,We have emailed you a prepaid label to return the item and have already issued a full refund to your [redacted] Account.Please feel free to contact me if you need to discuss furtherThanks,Mike H [redacted] JMJ Supply LLC4HomeSpeakers.com4AlarmClocks.com [redacted] @jmj-supply.com###-###-####

I ordered speakers last month and have not receivedNo way to make contactPhone disconnected

We were delayed by 7-days on shipping due to a massive 40" snow storm in the Washington DC Metro Northern Virginia Area.The order has been expedited and will arrive to the customer on Friday Feb 5.There is a Shipping link on our website that addresses weather related delays

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Date: Sat, Feb 6, at 1:PMSubject: Re: Your complaint has been receivedTo: Revdex.com Thank you for taking the time to look into this businessI have received my alarm clock thanks to the Revdex.com [redacted] ***

This customer has been refunded her desired amount in full.Thanks,Mike H [redacted] JMJ Supply LLC4HomeSpeakers.com4AlarmClocks.com [redacted] ###-###-####

I ordered a system on 1/have not received to date 1/when I called today they said it was being shipped today.They charged my account on the 13th and said it would arrive in 7-days

From: [redacted] < [redacted] @ [redacted] .com>Date: Tue, Feb 23, at 7:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com I was waiting on my credit card bill to make sure I was refunded The refund did come through so I am satisfied.Thanks for your help, [redacted] Complaint # [redacted]

Although we have no record of the phone call and are still looking to find the email from the customer, to avoid any further controversy and protect our excellent reputation, we have refunded the customer in full and the customer can keep the clockNo return is necessaryWe take Revdex.com complaints very seriously and always strive for 100% Customer Satisfaction.Thanks,Mike H [redacted] JMJ Supply LLC [redacted] .com [redacted] .com [redacted] @jmj-supply.com###-###-####

This money has definitely been put back on the [redacted] card you used for the transactionIt only takes on average two business days from the date of refund which was Jan 2016.Please remove the complaintBelow is the Documentation of the refund, Thanks, Mike H [redacted] JMJ Supply LLC ###-###-#### Transaction ID [redacted] Parent Transaction ID [redacted] Payer E-mail First Name [redacted] Last Name [redacted] Street City Country Gross Amount -Fee Amount Settle Amount Tax Amount Payment Status Completed Payment Type instant Pending Reason None Seller Protection Ineligible Payment Date Sun Jan 11:37:

We do not "guarantee" a certain shipping date unless a customer orders using an "Express" optionOur Website States for Standard Shipping "Usually Ship the Next Business Day" and then this customer chose the standard shipping option "1-5" Business Days Shipping".This customer's order was on backorder and did ship lateWe refunded the customer their shipping charges and now are offering the customer to keep the product free of chargeThese allegations are outrageous and always do our best to fulfill all orders on time.We have fulfilled 150,orders without issue.This is why we have an A+ rating with the Revdex.comMike H [redacted] JMJ Supply LLCOwner [redacted] .com [redacted] .com

Revdex.com: I accept that a payment has been issuedHowever, I have not received any money.All this could have been avoided with a little communication.I will wait another day to see if the money has been returned.Is there any confirmation from [redacted] dated 09/26? Regards, [redacted] ***

Customer has been refunded in full.We were socked in by a snow storm for several days.Sorry for the delay.Thanks,Michael H [redacted]

Revdex.com: Upon my receipt of the $I have lost thus far, I will accept the business's response to resolve this matter Regards, [redacted]

I ordered the ARS60-KIT-2L2Z (Acoustic Research Recharchable Wireless Speaker w/ TV Adapter Kit) and I received my package and the speaker was dirty and looked like there were greasy fingerprints on itThere was also a discrepancy between the printed directions that came with the package and the instructional video on the websiteBoth of them had different ways of installing/connecting the product and neither of them workedThis is because I needed an adapter to charge the speaker that was not included in the package and was not in the directionsI called customer service/tech support to inform them of the missing item and said they would ship it outI called the following day to see if they had shipped it and the adapter still hasn't shipped yetThis is very annoying since I won't be able to use the item until the adapter arrivesBuyer beware and make sure you're getting the adapter for the speaker or else you'll be [redacted] like meAlso, good luck figuring out how to link the unit with different sets of instructions to install the product- video instruction tells you to do it one way and the printed instructions tell you to do it another which makes it very confusing! I hope I'm able to figure out how to link the unit properly once my adapter arrives

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] From: Mert R Date: Wed, Mar 30, at 1:PMSubject: ID # [redacted] To: Attn; [redacted] Please be advised My credit card account has been credited with the long overdue refund described inmy complaint ID [redacted] Thank you for your help[redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I CHECKED WITH MY BANK AND MY REFUND WAS THERETHANK YOU*** ***

I returned an alarm clock per their instructions USPS confirmed delivery on December After several weeks without a word or a refund, I contacted JMJ and they confirmed that they returned the item January and that it could take business days to process the refund After business days (from January 8), I contacted them again and did not hear back I disputed the charge through my American Express and am thankful I have a credit card that was willing to take care of this This is unethical business practices, as there is no reason why it should take so long to process a one item return

This customer was refunded on Friday 9/26.We are late refunding due to two employees in Admin leaving without notice.We are catching up to all the work left behind.*** is our Credit Card Processor as well as a direct pay method.Details of the Refund are below.
"">*** TransactionThe *** Transaction Confirmation page displays the details of *** transactions
The page displays the result obtained from ***Transaction ID
***
Parent Transaction ID
***
Payer E-mail
First Name
Last Name
Street
City
Country
Gross Amount
-Fee Amount
Settle Amount
Tax Amount
Payment Status
Completed
Payment Type
instant
Pending Reason
None
Seller Protection
Ineligible
Payment Date
Fri Sep 18:56:Note: You may wish to print this page for your records

We have not heard any complaints from this customer nor have we any record of a return being received or an RMA being issuedPlease provide a tracking number to prove you sent back the item.We do not take advantage of the elderly but provide great service that over 16,people can attest
to.This can easily be found on our website.Feel free to call me anytime.Thanks,Mike H***JMJ Supply LLC4HomeSpeakers.com4AlarmClocks.com***@jmj-supply.com***