JMJ Supply

Sorry, We are in the process of moving.Do you need a new headset? Sincerely,Support Staff[redacted]

Hello,This customer has just been refunded.This whole fiasco was caused by two employees leaving their jobs without notice.This has caused our company to engage in damage control for the last 2-3 weeks.We are very sorry for the problem that occur ed.I can assure you we hold...

our company's employees to the highest standards for customer service.Sincerely,Michael H[redacted]Owner JMJ Supply LLC[redacted]

Will send a check

Customer has been refunded in full.We were socked in by a snow storm for several days.Sorry for the delay.Thanks,Michael H[redacted]

We feel this customer's review is invalid.We will offer him a full refund to settle this issue., but will not allow him to run our business. We do not have to post invalid reviews and based in his description of the review we feel it is invalid.After 8 years of business we have never had a complaint...

about our reviews.Just because someone writes a review does not automatically qualify it be legitimate.We will offer him a full refund and let him keep the clock.We will also aggressively take reputation defense against him if he purses trying to harm our business.

We feel this customer's review is invalid.We will offer him a full refund to settle this issue., but will not allow him to run our business. We do not have to post invalid reviews and based in his description of the review we feel it is invalid.After 8 years of business we have never had...

a complaint about our reviews.Just because someone writes a review does not automatically qualify it be legitimate.We will offer him a full refund and let him keep the clock.We will also aggressively take reputation defense against him if he purses trying to harm our business.

I ordered speakers last month and have not received. No way to make contact. Phone disconnected

Revdex.com:
Upon my receipt of the $31.00 I have lost thus far,  I will accept the business's response to resolve this matter Regards,
[redacted]

I ordered the ARS60-KIT-2L2Z (Acoustic Research Recharchable Wireless Speaker w/ TV Adapter Kit) and I received my package and the speaker was dirty and looked like there were greasy fingerprints on it. There was also a discrepancy between the printed directions that came with the package and the instructional video on the website. Both of them had different ways of installing/connecting the product and neither of them worked. This is because I needed an adapter to charge the speaker that was not included in the package and was not in the directions. I called customer service/tech support to inform them of the missing item and said they would ship it out. I called the following day to see if they had shipped it and the adapter still hasn't shipped yet. This is very annoying since I won't be able to use the item until the adapter arrives. Buyer beware and make sure you're getting the adapter for the speaker or else you'll be [redacted] like me. Also, good luck figuring out how to link the unit with 2 different sets of instructions to install the product- video instruction tells you to do it one way and the printed instructions tell you to do it another which makes it very confusing! I hope I'm able to figure out how to link the unit properly once my adapter arrives.

The owner of the company Mike personally called me and we worked this out. He has offered a full refund due to the shipping problem and is giving us the product free of charge do to all the problems with this order, I would like the complaint taken down completely everything has been resolved and I no longer have any issues with this company. I will contact my bank and have any and all charges that were filled or going to be filed dropped and discharged. I appreciate that the owner did call me to resolve this matter and that he take great pride in his company and his business practices.
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: [redacted] <[redacted].com>Date: Tue, Feb 23, 2016 at 7:52 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>I was waiting on my credit card bill to make sure I was refunded.  The refund did come through so I am satisfied.Thanks for your help,[redacted]Complaint #[redacted]

Although we have no record of the phone call and are still looking to find the email from the customer, to avoid any further controversy and protect our excellent reputation, we have refunded the customer in full and the customer can keep the clock. No return is necessary. We take Revdex.com complaints...

very seriously and always strive for 100% Customer Satisfaction.Thanks,Mike H[redacted]JMJ Supply LLC[redacted].com[redacted].com[redacted]@jmj-supply.com###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  All is well.
Regards,
[redacted]
The business called me back the same day of the complaint and instructed me on the set up of said speaker. Thank you very much for your prompt response to my complaint. [redacted]

We do not "guarantee" a certain shipping date unless a customer orders using an "Express" option. Our Website States for Standard Shipping "Usually Ship the Next Business Day" and then this customer chose the standard shipping option "1-5" Business Days Shipping".This customer's order...

was on backorder and did ship late. We refunded the customer their shipping charges and now are offering the customer to keep the product free of charge. These allegations are outrageous and always do our best to fulfill all orders on time.We have fulfilled 150,000 orders without issue.This is why we have an A+ rating with the Revdex.com. Mike H[redacted]JMJ Supply LLCOwner[redacted].com[redacted].com

We are calling the customer ASAP

Revdex.com:
I accept that a payment has been issued. However, I have not received any money.All this could have been avoided with a little communication.I will wait another day to see if the money has been returned.Is there any confirmation from [redacted] dated 09/26?
Regards,
[redacted]

Although we have no record of the phone call and are still looking to find the email from the customer, to avoid any further controversy and protect our excellent reputation, we have refunded the customer in full and the customer can keep the clock. No return is necessary. We take...

Revdex.com complaints very seriously and always strive for 100% Customer Satisfaction.Thanks,Mike H[redacted]JMJ Supply LLC[redacted].com[redacted].com[redacted]@jmj-supply.com###-###-####

God help you should you want to return an item to JMJ Supply. I returned an item with a return authorization number. They received it on April 15, 2015. It is May 4, 2015 and I have yet to get my refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Date: Sat, Feb 6, 2016 at 1:43 PMSubject: Re: Your complaint has been receivedTo: Revdex.com <[email protected]>Thank you for taking the time to look into this business. I have received my alarm clock thanks to the Revdex.com. [redacted]

I ordered a system on 1/13. have not received to date 1/28. when I called today they said it was being shipped today.They charged my account on the 13th. and said it would arrive in 7-12 days.