First, I'd like to say I'm so glad I found Joe's by accidentThen when I began to browse your site I found me a great 75" TV dealI thought to myself now I have to do the hard part which is to check out to make paymentBut to my surprise, I was excited to find out it was as easy as 1-2-3! I shop frequently on line and I have to admit that this is the best checkout siteNot once did I have any trouble on this site
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *** ***
Stay Away! First of all, good luck getting a hold of these peopleThey never answer and when they do, they're not very customer service orientedOrdered TV on 8/7, They took almost weeks to "next day" ship itI experienced bait and switch style sales in that they attempted to upsale everything like shipping, mounting bracket, sound barAfter days of failed contact attempts, I finally got through to see about my shipping confirmation and tracking numberWhen I couldn't get a tracking number from them on 8/(answer I kept getting was: "We don't have that informationThe shipping company has that information.") I asked them to cancel my orderThe man on the phone said, "let me track that information down for you alright?Ill call you back" A day went by, I didn't hear from themI called again and this time a lady answered, I asked again, & got the same response about not having a tracking numberI called my credit card company to dispute and attempt to cancel the chargesThere was a dispute opened, credit card company made multiple failed attempts to contact the company as wellThe charges were credited back to our card, and Joes AV was given days to respond to disputeThey finally "next day" delivered it on 8/Credit card company handled the reversal of creditThe charge went through on 9/It's now October and just a few days ago I checked my credit card statement and guess what? ANOTHER charge for the TV came through on 10/What, did they think I wouldn't notice??
Selected 7-day shipping option when I orderedA few days after ordering, I still hadn't received shipping confirmation, so I called to check statusRude representative said it had already shipped - but couldn't provide a tracking number, delivery date or any detailsWhen I indicated I wanted to cancel the order, he said he couldn't cancel because the order had already shippedThen I started getting nervousdays later, my shipping status still said 'Processing' with no shipping detailsMy TV finally shipped days after I placed the order - via ground shipping that will take an additional days
I did some research and found hundreds of star reviews from people who experienced the exact same thing as me - yet they still get 4+ ratings from the review sitesMany of the good ratings appear to be suspicious - or came from people who had a good ordering experience, but were waiting for shipmentAfter I initially posted this, I got an alert that the business challenged the review, claiming I was not a customerNow I understand how they suppress the negative reviewsI had to provide a copy of my order info in order to get this posted
Don't do business with these people
Been two months and still no TV Called multiple times and each time received a different lie Sent emails thy they never responded to STAY AWAY from these scammers
Notice that the few positive reviews appear to have been placed by "Joe"
The heading just above the Top reasons to buy from Joe's AV Clearly states you are getting an original *** product THIS IS NOT AN ORIGINAL *** PRODUCT!!! I was looking for a *** Class SUHD 4K LED Smart HDTV - *** online and found a great price through Joe's AV for $(now, just days later it is $1649) I ordered it and received confirmation of my order via email I received another email the next day asking me to call to "confirm my order" Again, I have confirmation I ordered that exact modelSee below what was on my receipt:
*** Class SUHD 4K LED Smart HDTV-*** BRAND NEW YEAR USA *** WARRANTY
I called and they told me the one I had ordered had an 8-bit panel made by a company other than *** and that if I wanted the better one with a *** 10-Bit panel it would be an extra $300+ He said other companies sell it for $800+ more Yes, I know many other companies sell this TV for significantly more, but that is why I was ordering it through Joe's AV
Sounded fishy so I called *** *** ONLY makes this TV with model number *** with a 10-bit panel made by *** I do have that in writing So, to be clear I called Joe's AV back and asked if this was an original product made by *** as stated on their site After going back and forth a few minutes with the "manager" continuing to ask if I wanted it or not, I asked, "Is this a brand new TV made by *** TV" and he said, "brand new." I then asked, "How, if it were made by ***, did it have another panel put in?" He said, I don't know, we buy them like that from the wholesale company." Then I said, "Okay, so it is not really a *** is it?" And then he paused and said said, "RIGHT." I can't believe he actually answered that questionHe even admits it is not and original, *** product And, yes I do have proof
I cancelled my order and my credit card
I purchased a Denon AVRPrice was $less than any other option including AmazonDelivery was a tad slow but item arrived, well packed and undamagedShipping was freeEverything worked to manufacturers specs when installed
Joe'sAV was a pleasure to work withCommunication during shipping could have been a bit better but my TV arrived just in timeThe TV itself was flawless and the prices are unbeatable
Overall, pretty satisfied........took a little longer to get the product to me but did get it finally They forgot to send the upgraded mount but when I called them, they got it right out to me
Great price on the product after much shopping around!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This order was cancelled and refunded on 10/
These guys are top notch!!
They called me to make sure of what I wanted and how to deliver
First, I'd like to say I'm so glad I found Joe's by accidentThen when I began to browse your site I found me a great 75" TV dealI thought to myself now I have to do the hard part which is to check out to make paymentBut to my surprise, I was excited to find out it was as easy as 1-2-3! I shop frequently on line and I have to admit that this is the best checkout siteNot once did I have any trouble on this site
Please *** ask for Georgehe will help you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *** ***
Stay Away! First of all, good luck getting a hold of these peopleThey never answer and when they do, they're not very customer service orientedOrdered TV on 8/7, They took almost weeks to "next day" ship itI experienced bait and switch style sales in that they attempted to upsale everything like shipping, mounting bracket, sound barAfter days of failed contact attempts, I finally got through to see about my shipping confirmation and tracking numberWhen I couldn't get a tracking number from them on 8/(answer I kept getting was: "We don't have that informationThe shipping company has that information.") I asked them to cancel my orderThe man on the phone said, "let me track that information down for you alright?Ill call you back" A day went by, I didn't hear from themI called again and this time a lady answered, I asked again, & got the same response about not having a tracking numberI called my credit card company to dispute and attempt to cancel the chargesThere was a dispute opened, credit card company made multiple failed attempts to contact the company as wellThe charges were credited back to our card, and Joes AV was given days to respond to disputeThey finally "next day" delivered it on 8/Credit card company handled the reversal of creditThe charge went through on 9/It's now October and just a few days ago I checked my credit card statement and guess what? ANOTHER charge for the TV came through on 10/What, did they think I wouldn't notice??
Selected 7-day shipping option when I orderedA few days after ordering, I still hadn't received shipping confirmation, so I called to check statusRude representative said it had already shipped - but couldn't provide a tracking number, delivery date or any detailsWhen I indicated I wanted to cancel the order, he said he couldn't cancel because the order had already shippedThen I started getting nervousdays later, my shipping status still said 'Processing' with no shipping detailsMy TV finally shipped days after I placed the order - via ground shipping that will take an additional days
I did some research and found hundreds of star reviews from people who experienced the exact same thing as me - yet they still get 4+ ratings from the review sitesMany of the good ratings appear to be suspicious - or came from people who had a good ordering experience, but were waiting for shipmentAfter I initially posted this, I got an alert that the business challenged the review, claiming I was not a customerNow I understand how they suppress the negative reviewsI had to provide a copy of my order info in order to get this posted
Don't do business with these people
Great customer service Cares for its customers Listened carefully and resolved my problem effectively and with kindness
The Store Everyone Can Depend On
Quality, Knowledge, Availability, Shipping, Customer Service, Prices are Superior and Beyond Reproach
Been two months and still no TV Called multiple times and each time received a different lie Sent emails thy they never responded to STAY AWAY from these scammers
Notice that the few positive reviews appear to have been placed by "Joe"
The heading just above the Top reasons to buy from Joe's AV Clearly states you are getting an original *** product THIS IS NOT AN ORIGINAL *** PRODUCT!!! I was looking for a *** Class SUHD 4K LED Smart HDTV - *** online and found a great price through Joe's AV for $(now, just days later it is $1649) I ordered it and received confirmation of my order via email I received another email the next day asking me to call to "confirm my order" Again, I have confirmation I ordered that exact modelSee below what was on my receipt:
*** Class SUHD 4K LED Smart HDTV-*** BRAND NEW YEAR USA *** WARRANTY
I called and they told me the one I had ordered had an 8-bit panel made by a company other than *** and that if I wanted the better one with a *** 10-Bit panel it would be an extra $300+ He said other companies sell it for $800+ more Yes, I know many other companies sell this TV for significantly more, but that is why I was ordering it through Joe's AV
Sounded fishy so I called *** *** ONLY makes this TV with model number *** with a 10-bit panel made by *** I do have that in writing So, to be clear I called Joe's AV back and asked if this was an original product made by *** as stated on their site After going back and forth a few minutes with the "manager" continuing to ask if I wanted it or not, I asked, "Is this a brand new TV made by *** TV" and he said, "brand new." I then asked, "How, if it were made by ***, did it have another panel put in?" He said, I don't know, we buy them like that from the wholesale company." Then I said, "Okay, so it is not really a *** is it?" And then he paused and said said, "RIGHT." I can't believe he actually answered that questionHe even admits it is not and original, *** product And, yes I do have proof
I cancelled my order and my credit card
Fast Easy Reliable
Great products, Information is easy to understandAll additional charges are explained
I would definitely use Joes AV again!
I purchased a Denon AVRPrice was $less than any other option including AmazonDelivery was a tad slow but item arrived, well packed and undamagedShipping was freeEverything worked to manufacturers specs when installed
Please call ###-###-#### ask for george
Joe'sAV was a pleasure to work withCommunication during shipping could have been a bit better but my TV arrived just in timeThe TV itself was flawless and the prices are unbeatable
Overall, pretty satisfied........took a little longer to get the product to me but did get it finally They forgot to send the upgraded mount but when I called them, they got it right out to me
Great price on the product after much shopping around!
We had agreed to settle with a refund of $arial, sans-serif;">05/20/03:43PM CREDIT $130.00 *** *** processed via ***
*** ***TransID ***
Service was quick, free shipping, and everything I ordered was still sealed by the factoryEverything also had a US manufacturers warranty!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Please call *** ask for george