Joe's AV

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Please call [redacted] ask for george

After checking several stores in my city and many online stores, Joe's AV had the lowest price on the TV I wanted. Not only that, but their internet site was easy to use and understand and the sales associate was very helpful. Delivery was quick. I will use Joe's AV again!!!

Very rude and unprofessional communications. They changed my order details with a product code and a link to a cheaper model, still leaving what I paid for in the title. When I called them, they said it has been shipped, and I am in fact getting a better model than the one that I ordered (BS). I got my money back in full after all, although they wanted to charge for shipping. The only reason they have 4.5 at Google is because they ask for feedback before fulfilling the order. Taking other reviews into account, I really doubt that they ever ship anything to anyone. Stay away.

This incomplete consumer purchase business transaction is clearly a web of scams and lies imposed by Joe's AV upon the unsuspecting consumer. Their tactic is Bait the buyer with attractive product pricing, but then if the buyer doesn't subject to their upcharge for freight, to switch to a delayed delivery scenario therefore praying on the buyer's patience to either succumb to up-sell fee, or out wait the customer in terms of never actually shipping the item purchased under false pretenses.

The BAIT is their online price. The switch is the scam of them going for upsell after the original sale. Following the initial online order completion, and subsequent order confirmation, I received an email exactly 2 working days after the transaction asking me to call and "confirm" the order. Upon calling, I was instantly met with aggressive upselling. In my case the upsell was $150 expedited freight so product would ship within 3-4 business days. So when I countered by stating that I had made the purchase based on the understanding that delivery was "Free" & even included "Enhanced Delivery Upgrade". The salesperson agreed these were true but didn't commit Joe's to a delivery time-frame. And so, if I didn't pay the expedited freight then delivery would take 21-28 days. This upsell process involved phone transfers & hold, pushy inside sales service, and even dismissive supervisory escalation. None the less, I waived the offer for expedited freight charge, and resigned to the 21-28 days wait period despite the the online point of purchase clearly indicating product "in stock."

So I aired on the side of patience, and after waiting the 28 days, I began the process to follow up for status. In those follow ups I was fed many excuses but no actual shipment status update was ever given. Chronologically those excuses were, "... it wasn't 28 days, but 28 working days..." and so after 28 working days I was then told, "...we need to contact carrier and call you back..." and so after no call back I was then told, "...the product is still waiting for import and hung up in US Customs and we don't know when it will be released..." Finally at this point was the first I heard after previously being told the product was in "in stock" that the product was being imported at all. So I asked how can the product be in stock but waiting on import? I was told, "...it is in stock, just not in this country."

Of course long before this point my suspicion of the validity for this transaction grew and grew. And that's when research revealed a far more malicious enterprise. One of the review logos at the bottom of their web page only appears to resemble a Revdex.com seal, but in reality is not Revdex.com at all. The real Revdex.com has Joe's AV listed with a "F" score. So once past the smoke screen of propped up reviews, to more substantial and trusted review enterprises, far lower scores are revealed, and countless current reviews that read identical to my review here.

But in the spirit of fair trade, let's stick to only the facts. Any buyer would misinterpret these key terms and phrases, so allow me to clarify them based on my direct experience. If I were aware in advance, these misrepresentations alone would certainly prevent me making any purchase with Joe's AV.

1) "Free Delivery" does not mean Timely or Expedited Delivery
2) "In Stock" does not mean readily available and doesn't even mean in stock within the United States
3) "21-28 Days for Item to Ship" doesn't mean calendar days but rather working Days
4) "28 Working Days" doesn't mean item will ship within this committed time frame either. It also doesn't mean once this time has passed Joe's AV will give any updated time frame or commitment of follow up service at all.

Best of luck to unsuspecting buyers out there. Hopefully this review makes it through to the public eye.

This business should be shut down. We experienced the same issues as everyone else. We placed our order and called the next day to confirm everything was all set. The customer service rep upgraded our warranty and our delivery to white glove, both for additional fees. We called SEVERAL times to inquire about the tracking number and never received it. We called the credit card company to dispute the charge, then called the company to cancel our order. We're now on our way to Best Buy to purchase the tv. We should have gone there in the first place. Their ads seem too good to be true .... we should have known better!!!

I made on online purchase and was pleased with the price. I did have some issue with delivery and had to call a couple of times before they sent me the tracking and my order.
Overall I am pleased and will look to Joes A/V to purchase again

Joe's AV is a remarkable company that offers very high quality products at extremely competitive prices. When they add free shipping, what's not to like? I am a repeat customer and will continue to come back to Joes in the future. Thank you, Joes AV!!

Please call ###-###-#### ask for george

Joe's had the best price on the TV I wanted.Dealing with a salesman after the sale is a bit strange. Shipping is very slow. Overall I would still give them a positive rating.

Been two months and still no TV. Called multiple times and each time received a different lie. Sent 10 emails thy they never responded to. STAY AWAY from these scammers.

Notice that the few positive reviews appear to have been placed by "Joe".

A replacement tv was sent and received on 10/5 the customer is happy

I have no qualms with this company.

I purchased a Denon AVR. Price was $200 less than any other option including Amazon. Delivery was a tad slow but item arrived, well packed and undamaged. Shipping was free. Everything worked to manufacturers specs when installed.

Great customer service. Cares for its customers. Listened carefully and resolved my problem effectively and with kindness.

Advertised free shipping and website stated product was in stock - Multiple phone calls declining express shipping for $99 - Agent stated product on ship unless express shipping - Still not processed or shipped after 10 days. Called credit card company to void order

Ordering the item was easy as snap of finger. Waited for shipping information over a week. No nothing. Day #9 sent an email asking about status of my order. No answer. On 12th day called in just to hear from them: let's cansel the order, it's out of our area to deliver, we can't deliver, (not even saying sorry! ) and only asking is that a problem. Heck ya!!! Why tha F[redacted] ?! even try to sell something with free delivery to my address IF you can not perform? Giving a promise and breaking a promise. Life is all about keeping a promises! I live in SD btw,it doesn't matter if I would lived in Antarctica, you still responsible for delivery if you say so on your website.When the buyer puts a shipping address it shows free to deliver! All you did is make me angry, try to fool me, waisted my time, took my personal information and (what a joke!!!!!! ) get a good review at beginning. The way you doing business is not only the bad way. I think it's a crime. You don't even deserve one star. I don't know if you have experience of doing this for 35 years, but this should be stopped now!

The heading just above the Top 5 reasons to buy from Joe's AV. Clearly states you are getting an original [redacted] product. THIS IS NOT AN ORIGINAL [redacted] PRODUCT!!! I was looking for a [redacted] 65 Class SUHD 4K LED Smart HDTV - [redacted] online and found a great price through Joe's AV for $1729 (now, just 3 days later it is $1649). I ordered it and received confirmation of my order via email. I received another email the next day asking me to call to "confirm my order". Again, I have confirmation I ordered that exact model. See below what was on my receipt:
[redacted] 65 Class SUHD 4K LED Smart HDTV-[redacted] BRAND NEW 1 YEAR USA [redacted] WARRANTY.
I called and they told me the one I had ordered had an 8-bit panel made by a company other than [redacted] and that if I wanted the better one with a [redacted] 10-Bit panel it would be an extra $300+. He said other companies sell it for $800+ more. Yes, I know many other companies sell this TV for significantly more, but that is why I was ordering it through Joe's AV.
Sounded fishy so I called [redacted]. [redacted] ONLY makes this TV with model number [redacted] with a 10-bit panel made by [redacted]. I do have that in writing. So, to be clear I called Joe's AV back and asked if this was an original product made by [redacted] as stated on their site. After going back and forth a few minutes with the "manager" continuing to ask if I wanted it or not, I asked, "Is this a brand new TV made by [redacted] TV" and he said, "brand new." I then asked, "How, if it were made by [redacted], did it have another panel put in?" He said, I don't know, we buy them like that from the wholesale company." Then I said, "Okay, so it is not really a [redacted] is it?" And then he paused and said said, "RIGHT." I can't believe he actually answered that question. He even admits it is not and original, [redacted] product. And, yes I do have proof.
I cancelled my order and my credit card.

Joe's has the best prices online,I had to wait for my 4k Tv like two week but they came threw.I will buy again from them.

Always so helpful and quick to respond to emails. Everyone who works here is an expert and they always have an answer to your questions. I've purchased two LG 55 tvs from joe's and highly recommend their services. Perfect shopping experience!