JPS Furnace & Air Conditioning Reviews (73)
Out of the furnace company that I inquired to replace our furnace and our hot water tank, only JPS Home Heating Company impress me because they show up with extremely professional, organizes, knowledgeable, respectful, honest, hardworking, reliable, detail oriented, friendly, very polite and mostly trustworthyThank you JPS for being there, in this time where I need comfort and trustySpending this big amount of cash is not so easy, but if you are dealing with a trustworthy like JPS, I feel secure and protected, and totally confident they do the job by the book in accordance with the condo board and with the city ordinanceJPS maintain the high degree of in terms of customer service, one on one training, excellent in dealing any issues, questions and focus what I need and what to do before everything are sign inJPS take time explain and make sure every detail are documented and never leave any stone unturned from the start until after everything are install At all level JPS was there to support me at any cost and timeJPS have this solid ground in terms of delivering what customer needsThis is the only time I experience the customer satisfaction, great service only with JPSMostly I would like to say from the bottom of my heart, THANK YOU SO MUCH TO JAMES, CHAD AND ALANA WELL JOB DONE!
Last year (Sept 2014) JPS Home Heating installed our new Goodman furnaceThe furnace has been working great, and our energy bills are definitely lowerJPS provided a very good price, did a good installation, and they were prompt and professionalWe spent a lot of time researching furnaces and getting quotes from other companies before we decided to go with JPS, and we don't regret our decision; we would have no problems recommending them for a furnace replacement
James and team came in above and beyond in their installation of our A/C UnitWe had a more challenging sthan most but they stuck with it from quote to completionThe installer spent ~10hrs setting everything up on a FridayVery satisfied w/ the product and service thus far, and would recommend in a heart beat
Installing a new furnace - The technicians were punctual and worked through the day with no goofing off (We were impressed) They seem to know what they were doing and completed the installation within the stipulated timeframeIt was completed neatly and tidily An area for improvement - Research, Ask, and Learn to provide a better answer to: 1) why the exhaust pipe has to be installed through the side or back of the house and not through the existing chimney outlet - Answer from JPS technicians and supervisor was "it is government regulation" We asked the City Inspector and received an answer that made more sense to us than just a "government regulation" 2) how do we program to schedule the temperature for different times on the thermostat - Answer from JPS supervisor was that it can only be programmed via a smartphone/wifi As for the thermostat, I googled online and found out that we could program it without the use of a smartphone/wifi Provide better answers and I would definitely bumped up the score from to stars
We hired JPS Home Heating to replace our Furnace and air conditioner.Prices were higher than others but with the service and quality we got, I feel like it was well worth our money I would definetly use them again! Aman A
I contacted several companies to obtain quote for installing an air conditioner unit in my new infill house Given my furnace room is located by the walkway side, I was concerned about the size of the A/C unit and the noise levelWould the unit limit my access to the back and how the unit would impact my neighbors? James was the most professional and gave the best explanation of the job, he spent over an hour at my property to make sure he understood my concerns and provided a competitive quote James is always available to answer any questions I might have afterwards, I contracted him at least times before I made my final decision On the installation date, there was some confusion on where the unit is being installed, however, the manager came to my property and made sure the job is completed to my satisfaction The A/C unit work perfectly, quiet and energy efficient I would definitely recommend JPS, as JPS provides great service and price, and definitely a trustworthy company!
Jps home heating, from start to finish was whar we were looking for when we needed our furnace replaced, great service, warranty, and quality was supperb I would recommend Jps home heating to anyone I know Val H
I would highly recommend JPSI sought out multiple quotes, but the customer service and professionalism of JPS was far above averageThe pricing was reasonable, they were very informative and were on time and very efficientWe are really happy with our furnaces and cannot be happier with the wifi thermostatIt's great controlling your heat from your phone! Thanks again for the awesome service, keep up the good work JPS!
We had a furnace and air conditioning unit installed by JPS Home Heating The experience was positive from start to finish From the quote we obtained from James to the installers All were very professional, knowledgeable, and organized The installers left the work area very clean They answered all our questions We felt very satisfied that we had made the right choice when we picked JPS as the company to do our install
Fortunately, our very old furnace (30+ Years) didn't completely fail, but had to be replaced due to safety issues so we had lots time to research Brands and ContractorsWe ended up having major contractors that all represented name brand furnaces in to provide a quote Each contractor took anywhere from minutes to hours (JPS) to evaluate our needs, I did extensive internet research which when it came to the different brands and ratings became very confusing for it seems that you'll get conflicting information from various web sites My recommendation is to visit a many sites as possible I did the same looking at the various contractors being cautious that the contractors were established and had good ratings with the Revdex.com You'll find that from the internet that most of the problems occur do to poor installations, the lowest cost may result into future headaches JPS (James [redacted] ) was not the lowest bidder, but we had the most confidence in the product, their contracting abilities and what they could provide include after-service and yearly maintenance Our furnace is located in a very confined area, I was completely amazed that old could be removed and the new on can be brought in We decided to have Air Conditioning installed as well which there was no up sell pressure we were given the options and recommendations and we took it from there We now have a new Furnace and Air Conditioning which took about days to install (new furnace was functional the first day) Jason was the senior installer and Scott was his assistant They were punctual, polite, worked extremely hard (I'm not even sure if they took a break) The installation was very well done and complete, clewas done at the end of the first day and the second day The furnace is working perfectly and the air condition which was installed in November has to be charged and power finished in March or April when the temperature is at least above C I can highly recommend JPS Home Heating & Air Conditioning
We called JPS for an estimate to have an AC unit installed....we were scheduled immediately for an estimate appointment with the company owner, James...he showed up right on tome, answered all of our questions and we proceeded to book our install It was super quick to schedule an appointment, and the guys arrived on timemin early...in morning rush hour traffic...when does that ever happen?? The main installer had a trainee with him and they did an excellent job-inside shoes, no mess, they even made sure none of my animals escaped! My neighbor has already asked for their contact info
JPS did an amazing job on installing my new furnace, I felt like I understood my choices when James was done, and his quote was very reasonableHis installation crew was polite and professional, did the job right and left the work area spotlessThe office gives you great service, they really make the customer feel like number I would highly recommend this company to anyone needing heating or air conditioning service
We were extremely satisfied with JPS from start to finish From the initial assessment all of the employees were universally polite and helpfulAll questions were answered and installation went very smoothly and, to date we now have an AC unit that actually works! We will need to wait a few weeks till we need to use the furnace but no issues are anticipatedI also appreciated the e-mails from the owner, James [redacted] , which gave prompt answers to questions we had posedAll in all a very positive experience
This team was excellentWhen I had an issue with the furnace initially, the questions I asked were answered honestly and I appreciated thatWhen the furnace did actually die, they came when called, brought heaters to insure no damage was caused due to the cold weather and gave me all kinds of information and answered my questions again very honestlyWhen I had them install the new furnace they were prompt, very respectful and informativeI was very impressedGreat team of people going above and beyondThanks
We have just had Terence of JPS Heating come in and do a tune up of our furnaces, a/c unit and Rinnai water heater I have nothing but good to say about the staff and company itself Pricing was fair tooI will use their services in the future and highly recommend
Had a noisy furnace fan The technicians identified a warped blade and installed a new one They we're polite and went about their work to fix the fan in a timely manner We are pleased with their work
From start to finish, every step of the process: initial call, quote, installation and follow-up, was far above and beyond my expectations Quote Meeting: representative was on time, knowledgeable, respectful, and I could sense that he was a very detail oriented individual Install: the installers were prompt, respectful, knowledgable, friendly and courteous, They took the time to explalin everything to me The product: Great AC unit Honestly I'd never go back to those dark days before I had central air in this house! Post Install: Although we had one teeny wrinkle to iron out, it only bears mentioning so I can say how promptly the issue was dealt with Follow up calls were made by customer service and the owner, himself after the install as well I do not hesitate in recommending JPS to any of my friends and family I am confident that I received a good product installed by people who care about what they do and their customers
From the beginning this company was professional, informative and attentive to all our needs and questions Their prices are competitive and the package they present is clear and concise The installers worked incredibly hard and were professional and took time to explain the product when finished My only sort of negative comment is that the furnace seems loud but that could be because we have been without a furnace for months and have been heating the house with our floors and fireplace....Perhaps we just are not use to that white noise
The overall experience was efficient and done in a timely matterOne thing that would of been nice to know beforehand was that this company didn't do furnace cleaningThis was not communicated clearly since we wanted a replacement and cleaning and was told over the phone these could be done but once arrived on site, it was communicated that this company didn't do cleanings
My furnace had a failure in late November during some bitter cold weather I called three Calgary area companies that were recommended by word of mouth, and which had positive reviews online and with the Revdex.com At the end, I chose JPS as James (the owner) personally came to the house to discuss options for the furnace replacement and the product line His ongoing customer service program was the best, and the furnace manufacturer's warranty also stood out His crew was on time, pleasant and answered all my questions The product has been performing great for the past months, and the house has never been warmer
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