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Julep Reviews (74)

We understand that Ms [redacted] has contacted the Revdex.com regarding the return of the order # [redacted] We sincerely apologize for the frustration this has caused and this is not the customer experience Julep strives forWe appreciate your feedback and have passed this along to the appropriate team to address the issue.We do see that Ms [redacted] was in contact with our team of Beauty Advisors multiple times and in the most recent case, we were able to get this resolvedThe remaining $has been requested to be refunded as of December 24thAgain, we are very sorry for the frustration and we hope we are able to welcome you back as a customer in the futureIf we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

We understand that Ms [redacted] has contacted the Revdex.com regarding the cancellation and requesting a refund for her Julep box due to not being able to receive itWe are happy to address her concerns and to help bring this matter to a quick and satisfactory resolutionWe apologize that we are not able to contact [redacted] on your behalf due to an incorrect shipping addressWe have put in a request to have the recent Maven box refunded and the subscription has been successfully cancelledIf we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at [redacted] Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

Hello [redacted] , We are sorry for any frustrations this may have caused and assure you that is not the experience we want our Maven customers to have with us We do see that there was a refund issued for the last beuaty box that was charged, and are happy to assist you in returning those products for a refund In attempt to get this resolved for you and assist you in returning the un used items for a full refund Our Return Policy does state that any returns need to be within days of purchase However, based on the circumstances we are happy to make an exception for you and allow you to return the un-used polishes for a refund We would need to have you send the products back to our facility and the address is; Julep Beauty, Inc C/o Innotrac Port Road Groveport, OH If you would like to provide the tracking information as well as the polishes that are being returned to us at [email protected], we will be happy to issue you a refund as soon as they are delivered and checked into our facility If there is anything else we can do to assist you, please do not hesitate to reach out to our Julep Beauty Advisors at 877.651.3292, or [email protected] Have a great rest of your day! Julep Beauty Advisor, Katie S

We understand that Ms [redacted] is not satisfied with the provided resolutionMoving forward, we see that the Maven box was marked as delivered on September 5thPlease go ahead and write 'return to sender' on the box and we will be happy to refund it once the box is receivedIf we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at [redacted] Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

We understand that Ms [redacted] has contacted the Revdex.com regarding the cancellation of her account in October 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box, the customer is taken through the steps to activate a subscription account prior to check outWe apologize for any miscommunication as we try to make this as clear as possible and information is provided multiple times We see that Ms [redacted] was in contact with our Customer Service team and the subscription was successfully cancelledIn order to help resolve this matter, we've requested a refund for $back in the original form of paymentThis refund can take 2-business days to post back to your account If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

We sincerely apologize for Ms [redacted] frustration in the purchase of the Welcome box and look forward to resolving this for herWhen a new customer purchases our Welcome box it enrolls them in our monthly subscriptionJulep tries very hard to communicate this information and are continuing to improve this verbiageWe want each of our customers to enjoy what they have purchased and do not want anyone to have a poor experienceIn regarding Ms [redacted] s purchase on July 23, 2014, we apologize if there was any confusionOn September 21, Ms [redacted] contacted us by phone to bring to our attention she was not aware of the $24.99/monthly cost for each boxAt the time, our Beauty Advisor advised Ms [redacted] that all products would need to be returned in order to issue refunds for these boxesBoxes have been received back and a refund has been issuedUp do this date, November 12, 2015, nine charges have been refunded by Julep and four charges have been disputed by Ms [redacted] through her bankTo resolve this for Ms [redacted] and achieve a satisfactory resolution, we have refunded two additional charges of $All charges, excluding the initial Welcome Box, have been refunded successfully back to Ms [redacted] s bank accountIf Ms [redacted] would like, we would be more than happy to provide a screenshot of these refunds from our billing systemIf we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at 1-877-651-Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

We understand that Ms [redacted] has contacted the Revdex.com regarding the cancellation of her account in July 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box, the customer is taken through the steps to activate a subscription account prior to check out, as well as the order confirmation emails sent.We see that Ms [redacted] reached out to us via email on August 27th, 2015, many days past the cancellation cut off date The subscription was successfully cancelled on this date and information on the subscription was providedAt this time, we will follow up with Ms [redacted] via email to bring this to an satisfactory resolutionIf we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at [redacted] Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

We understand that Ms [redacted] has reached out to our in regards to a charge made to her accountWe are aware of a system error that incorrectly charged the account and we have manually issued a refund for the $as of today, December 31st, and have confirmed this via email correspondence in the ***ort case #***_ [redacted] We sincerely apologize for the frustration and this is not the experience Julep strives for If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

Hello, We are currently working with Ms [redacted] to get this issue resolved, and do apologize for any frustrations this may have caused From checking within our billing system for the transactions Ms [redacted] is referencing we are only seeing one $transaction and this was refunded on 9/19/However, we do want to assist Ms [redacted] in getting this resolved, and are working with her to help in anyway that we can We look forward to continuing to work with Ms [redacted] to get this resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We understand that Ms [redacted] has contacted the Revdex.com in regards to the return of her orderWe received the package back to our facility on September 21st and a refund has been issued as of September 22nd, this may take a few days to appear on your account.We are very sorry to hear about the experience Ms [redacted] has had and we have definitely addressed this with our teamJulep strives for excellent customer serviceIf we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at [redacted] Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

Complaint: [redacted] I am rejecting this response because: My issue is resolved however the first paragraph of your response is untruthful and misleading, just like your "welcome box"When I accepted the offer I was given, it did not say welcome box, it said birthday giftI assumed it was just that, a gift, because I took it for face valueI used the mobile app through Facebook to complete the transaction and NOWHERE on the mobile app through checkout did I agree to sign up for a subscriptionI read it throughly several timesSo own up to your deceptive practices and I'll accept your resolutionI'll be filing a complaint with the Department of Agriculture and Consumer Services, because this has to stopYou're ripping people off, and it's illegalSincerely, [redacted]

We understand that Ms [redacted] has contacted the Revdex.com regarding the cancellation of her account in July 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box, the customer is taken through the steps to activate a subscription account prior to check out.We see that Ms [redacted] reached out to us via email on August 3rd and we will be happy to move forward to get this resolved via emailIf we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at [redacted] Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

Complaint: [redacted] I am rejecting this response because: the response was a lieThe process of purchasing did not fully and obviously disclose that this was a subscription I was signing up forAlso, I was NEVER offered a refundI have the email correspondence to prove itSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We understand that Ms [redacted] has contacted the Revdex.com regarding the cancellation of her account in December of Many of our customers purchase the Welcome Box, paying a shipping charge of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box, the customer is taken through the steps to activate a subscription account prior to check out Ms [redacted] purchased her Welcome Box at the end of October of We apologize for any confusion with what was purchased Ms [redacted] reached out to our team of Beauty Advisors on December 2nd and the subscription was explained and successfully cancelledOur Beauty Advisor also issued a refund for the most recent monthly box on the same day, this may take a few additional days to appear on their account If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

We understand that Ms*** has reached out to the Revdex.com in regards to her Maven subscription, order errors, and customer service contact issuesWe will be happy to address all of these concerns today and bring this to a satisfactory resolution. We see that Ms*** reached out to our team
due to an incorrect item arrived in her monthly Maven box and it appears the website may have not saved the selections properlyWe apologize that our team was not proactive in resolving this for youWe assure you that Julep strives to surprise and delight our customers and this is not acceptable. We will go ahead and honor her request and issue a refund for $This will post to the account in 2-business daysWe see that Ms*** spoke to one of our Beauty Advisors via phone and was able to have her subscription reactivated and no Julep Jules were lost. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at*** Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

Ms***, We are sorry for any frustrations this may have caused andto hear that you have had any issues reaching us to cancel your suscbription. We are happy to get this resolved for youhere today. We do mention a few times before checkout that it is a Welcome Box into our
monthly subscription. We do see correspondence with out of our representativeswho has issued you a full refund for the recently charged July *** box. You can feel free to keep that as a courtesy when you receive it. The refund willpost to your account within the next 2-business days depending upon your financial institution. Your account has previously been cancelled and you will not be billed or shipped anythingfurther. If you have any further questions or concerns, please reach out to us at *** or ***@julep.com. Have a great rest of your day!

We understand that Ms*** has contacted the Revdex.com regarding the cancellation of her account in July 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box, the
customer is taken through the steps to activate a subscription account prior to check out.We see that Ms*** reached out to us via email on July 27th, 2015, many days past the cancellation cut off date Our Customer Service manager has been in contact with Ms*** to explain the how the Maven subscription works and reasoning on why she was billedWe have offered Ms*** a full refund of the Maven box as soon the box is returned to us. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at *** Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

We understand that Ms.*** has contacted the Revdex.com regarding the cancellation of her account in December 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box,
the customer is taken through the steps to activate a subscription account prior to check out.When a subscription is purchased, our customers do agree to our Terms and Conditions that allows us to directly connect with your card issuer to update any necessary informationWe do see that Ms*** contacted us via email to cancel her subscription and this was processed, as well as a refund for $for the most recent December Maven box.Typically, we do request for product to be returned to us before issuing a refund but we definitely want to get this resolved for youWe've requested a refund for $for the November box and the $for the Welcome Box to be issued back in the original form of paymentThis refund can take 2-business days to post back to your account. If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

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