We understand that Ms. [redacted] has contacted the Revdex.com in regards to the return of her order. We received the package back to our facility on September 21st and a refund has been issued as of September 22nd, this may take a few days to appear on your account.We are very sorry to hear about the...
experience Ms. [redacted] has had and we have definitely addressed this with our team. Julep strives for excellent customer service. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at[redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We sincerely apologize for Ms. [redacted] frustration in the purchase of the Welcome box and look forward to resolving this for her. When a new customer purchases our Welcome box it enrolls them in our monthly subscription. Julep tries very hard to communicate this information and are continuing...
to improve this verbiage. We want each of our customers to enjoy what they have purchased and do not want anyone to have a poor experience. In regarding Ms. [redacted]s purchase on July 23, 2014, we apologize if there was any confusion. On September 21, 2015 Ms. [redacted] contacted us by phone to bring to our attention she was not aware of the $24.99/monthly cost for each box. At the time, our Beauty Advisor advised Ms. [redacted] that all products would need to be returned in order to issue refunds for these boxes. Boxes have been received back and a refund has been issued. Up do this date, November 12, 2015, nine charges have been refunded by Julep and four charges have been disputed by Ms. [redacted] through her bank. To resolve this for Ms. [redacted] and achieve a satisfactory resolution, we have refunded two additional charges of $24.99. All charges, excluding the initial Welcome Box, have been refunded successfully back to Ms. [redacted]s bank account. If Ms. [redacted] would like, we would be more than happy to provide a screenshot of these refunds from our billing system. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because:
My issue is resolved however the first paragraph of your response is untruthful and misleading, just like your "welcome box". When I accepted the offer I was given, it did not say welcome box, it said birthday gift. I assumed it was just that, a gift, because I took it for face value. I used the mobile app through Facebook to complete the transaction and NOWHERE on the mobile app through checkout did I agree to sign up for a subscription. I read it throughly several times. So own up to your deceptive practices and I'll accept your resolution. I'll be filing a complaint with the Department of Agriculture and Consumer Services, because this has to stop. You're ripping people off, and it's illegal. Sincerely,[redacted]
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in August 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first box,...
the customer is taken through the steps to activate a subscription account prior to check out.We see that Ms. [redacted] reached out to us via email on August 30th, 2015, many days past the cancellation cut off date. One of our Beauty Advisors has been in contact to explain the how the Maven subscription works and reasoning on why she was billed. We have offered Ms. [redacted] a full refund of the Maven box as soon the box is returned to us. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at [redacted]. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation and requesting a refund for her Julep box due to not being able to receive it. We are happy to address her concerns and to help bring this matter to a quick and satisfactory resolution. We apologize that we are not able...
to contact [redacted] on your behalf due to an incorrect shipping address. We have put in a request to have the recent Maven box refunded and the subscription has been successfully cancelled. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at [redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Ms. [redacted],We sincerely apologize for any frustration that you may have experienced with our monthly subscription. Julep is committed to providing excellent customer service and we want to assure you that we will do everything we can to resolve this matter for you.Our discounted Welcome Boxes are...
introductory boxes into our monthly subscription. This is stated multiple times during the initial check out process. We do ask our subscribers to reach out to us by the 24th of each month in order to not be billed for the next month’s box. Additionally, these boxes are final sale and not eligible for return or exchange. We're sorry if these policies were not clear during the initial order process.According to our records, your subscription was cancelled from your previous request as of 5/1/15. You will not be billed for any further Maven Boxes. As we did not hear from you by 4/24/15, you were billed for the next monthly Maven Box in your subscription on 4/27/15. In order to help resolve this matter for you, we would be happy to provide a refund for the amount billed for your May Maven Box. This refund can take 2-10 business days to post back to your account.We hope that we have addressed your concerns regarding this matter and welcome you to contact us if we may be of further assistance at [email protected], or call Customer Service at [redacted] Customer Service hours are 6:00am to 5:00pm Monday through Friday and 9:00am to 5:00pm Saturday, Pacific Standard Time.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in October 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first...
box, the customer is taken through the steps to activate a subscription account prior to check out. We apologize for any miscommunication with what was purchased. Julep strives to make this information as clear as possible prior to check out, as well with email notifications and confirmations.
We do see that our team of Beauty Advisors was able to get this resolved and a refund has been issued for this most recent order that was billed on October 27th. This refund will post to your account in 2-10 business days.
If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We understand that Ms. [redacted] has contacted the Revdex.com in regards to refunding her Julep subscription account. We are happy to address her concerns and to help bring this matter to a quick and satisfactory resolution. We see that Ms. [redacted] is in contact with us via email and we will be happy to address...
her concerns and provide information of her refund via email.
Ms. [redacted],We sincerely apologize for any frustration that you may have experienced and any difficulty during the process of canceling your subscription. Julep is committed to providing excellent customer service and we want to assure you that we will do everything we can to resolve this matter for...
you.The discounted Welcome Box purchased on 6/2/15 is the introductory box to our monthly subscription. This was stated multiple times during the initial checkout process. We do ask our subscribers to reach out to us by the 24th of each month in order to not be billed for the next month’s box. As we did not hear from you by this deadline, your subscription was billed for the next monthly box. Additionally, these boxes are final sale and not eligible for return or exchange. We're sorry if these policies were not clear.We were experiencing a high volume of customer contact when you reached out to us as our billing did occur on a Saturday for July 2015. We did receive emails from you on 6/27/15 and 6/29/15 requesting cancellation. A representative did respond on 6/29/15, the next business day with information regarding the subscription and confirmation that your subscription was cancelled.In order to help resolve this matter for you, we've requested a refund of $24.99 for your July Maven Box back in the original form of payment. This refund can take 2-10 business days to post back to your account. As we are unable to cancel the July Box and Maven Boxes are not eligible for return or exchange, please keep the box that's on its way to you on us. This is the last box you will receive.Please let us know if you have any further questions on this or if there is anything else we can do to assist. Have a nice rest of your day!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of a refund of 24.99 is satisfactory to me. The products shipped to me were refused at delivery, and returned to the sender. I did not open the box or keep any of the products for which the $24.99 was charged. Sincerely, [redacted]
Ms. [redacted],Thank you for reaching out to the Revdex.com in regards to your Maven subscription. We are happy to get this resolved for you as soon as possible. We have reached out to you via email at [redacted]@julep.com, and look forward to hearing from you soon to get this resolved. Until...
Hello,
We are currently working with Ms. [redacted] to get this issue resolved, and do apologize for any frustrations this may have caused. From checking within our billing system for the transactions Ms. [redacted] is referencing we are only seeing one $11 transaction and this was refunded on...
9/19/2016. However, we do want to assist Ms. [redacted] in getting this resolved, and are working with her to help in anyway that we can. We look forward to continuing to work with Ms. [redacted] to get this resolved.
Hello [redacted],
We are sorry for any frustrations this may have caused and assure you that is not the experience we want our Maven customers to have with us. We do see that there was a refund issued for the last beuaty box that was charged, and are happy to assist you in returning those...
products for a refund. In attempt to get this resolved for you and assist you in returning the un used items for a full refund. Our Return Policy does state that any returns need to be within 30 days of purchase. However, based on the circumstances we are happy to make an exception for you and allow you to return the un-used polishes for a refund. We would need to have you send the products back to our facility and the address is;
Julep Beauty, Inc C/o Innotrac 6380 Port Road Groveport, OH 43125
If you would like to provide the tracking information as well as the polishes that are being returned to us at [email protected], we will be happy to issue you a refund as soon as they are delivered and checked into our facility. If there is anything else we can do to assist you, please do not hesitate to reach out to our Julep Beauty Advisors at 877.651.3292, or [email protected]. Have a great rest of your day!
Julep Beauty Advisor,
Katie S.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in July 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first box,...
the customer is taken through the steps to activate a subscription account prior to check out.We see that Ms. [redacted] reached out to us via email on July 27th, 2015, many days past the cancellation cut off date. One of our Beauty Advisors has been in contact with Ms. [redacted] to explain the how the Maven subscription works and reasoning on why she was billed. We have offered Ms. [redacted] a full refund of the Maven box as of July 30th, 2015. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at [redacted]. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in July 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first...
box, the customer is taken through the steps to activate a subscription account prior to check out, as well as the order confirmation emails sent.We see that Ms. [redacted] reached out to us via email on August 27th, 2015, many days past the cancellation cut off date. The subscription was successfully cancelled on this date and information on the subscription was provided. At this time, we will follow up with Ms. [redacted] via email to bring this to an satisfactory resolution. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at[redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] is not satisfied with the provided resolution. Moving forward, we see that the Maven box was marked as delivered on September 5th. Please go ahead and write 'return to sender' on the box and we will be happy to refund it once the box is received. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at [redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] has contacted the Revdex.com in regards to the return of her order. We received the package back to our facility on September 21st and a refund has been issued as of September 22nd, this may take a few days to appear on your account.We are very sorry to hear about the...
experience Ms. [redacted] has had and we have definitely addressed this with our team. Julep strives for excellent customer service. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at[redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We sincerely apologize for Ms. [redacted] frustration in the purchase of the Welcome box and look forward to resolving this for her. When a new customer purchases our Welcome box it enrolls them in our monthly subscription. Julep tries very hard to communicate this information and are continuing...
to improve this verbiage. We want each of our customers to enjoy what they have purchased and do not want anyone to have a poor experience. In regarding Ms. [redacted]s purchase on July 23, 2014, we apologize if there was any confusion. On September 21, 2015 Ms. [redacted] contacted us by phone to bring to our attention she was not aware of the $24.99/monthly cost for each box. At the time, our Beauty Advisor advised Ms. [redacted] that all products would need to be returned in order to issue refunds for these boxes. Boxes have been received back and a refund has been issued. Up do this date, November 12, 2015, nine charges have been refunded by Julep and four charges have been disputed by Ms. [redacted] through her bank. To resolve this for Ms. [redacted] and achieve a satisfactory resolution, we have refunded two additional charges of $24.99. All charges, excluding the initial Welcome Box, have been refunded successfully back to Ms. [redacted]s bank account. If Ms. [redacted] would like, we would be more than happy to provide a screenshot of these refunds from our billing system. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because:
My issue is resolved however the first paragraph of your response is untruthful and misleading, just like your "welcome box". When I accepted the offer I was given, it did not say welcome box, it said birthday gift. I assumed it was just that, a gift, because I took it for face value. I used the mobile app through Facebook to complete the transaction and NOWHERE on the mobile app through checkout did I agree to sign up for a subscription. I read it throughly several times. So own up to your deceptive practices and I'll accept your resolution. I'll be filing a complaint with the Department of Agriculture and Consumer Services, because this has to stop. You're ripping people off, and it's illegal. Sincerely,[redacted]
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in August 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first box,...
the customer is taken through the steps to activate a subscription account prior to check out.We see that Ms. [redacted] reached out to us via email on August 30th, 2015, many days past the cancellation cut off date. One of our Beauty Advisors has been in contact to explain the how the Maven subscription works and reasoning on why she was billed. We have offered Ms. [redacted] a full refund of the Maven box as soon the box is returned to us. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at [redacted]. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation and requesting a refund for her Julep box due to not being able to receive it. We are happy to address her concerns and to help bring this matter to a quick and satisfactory resolution. We apologize that we are not able...
to contact [redacted] on your behalf due to an incorrect shipping address. We have put in a request to have the recent Maven box refunded and the subscription has been successfully cancelled. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at [redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Ms. [redacted],We sincerely apologize for any frustration that you may have experienced with our monthly subscription. Julep is committed to providing excellent customer service and we want to assure you that we will do everything we can to resolve this matter for you.Our discounted Welcome Boxes are...
introductory boxes into our monthly subscription. This is stated multiple times during the initial check out process. We do ask our subscribers to reach out to us by the 24th of each month in order to not be billed for the next month’s box. Additionally, these boxes are final sale and not eligible for return or exchange. We're sorry if these policies were not clear during the initial order process.According to our records, your subscription was cancelled from your previous request as of 5/1/15. You will not be billed for any further Maven Boxes. As we did not hear from you by 4/24/15, you were billed for the next monthly Maven Box in your subscription on 4/27/15. In order to help resolve this matter for you, we would be happy to provide a refund for the amount billed for your May Maven Box. This refund can take 2-10 business days to post back to your account.We hope that we have addressed your concerns regarding this matter and welcome you to contact us if we may be of further assistance at [email protected], or call Customer Service at [redacted] Customer Service hours are 6:00am to 5:00pm Monday through Friday and 9:00am to 5:00pm Saturday, Pacific Standard Time.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in October 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first...
box, the customer is taken through the steps to activate a subscription account prior to check out. We apologize for any miscommunication with what was purchased. Julep strives to make this information as clear as possible prior to check out, as well with email notifications and confirmations.
We do see that our team of Beauty Advisors was able to get this resolved and a refund has been issued for this most recent order that was billed on October 27th. This refund will post to your account in 2-10 business days.
If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We understand that Ms. [redacted] has contacted the Revdex.com in regards to refunding her Julep subscription account. We are happy to address her concerns and to help bring this matter to a quick and satisfactory resolution. We see that Ms. [redacted] is in contact with us via email and we will be happy to address...
her concerns and provide information of her refund via email.
Ms. [redacted],We sincerely apologize for any frustration that you may have experienced and any difficulty during the process of canceling your subscription. Julep is committed to providing excellent customer service and we want to assure you that we will do everything we can to resolve this matter for...
you.The discounted Welcome Box purchased on 6/2/15 is the introductory box to our monthly subscription. This was stated multiple times during the initial checkout process. We do ask our subscribers to reach out to us by the 24th of each month in order to not be billed for the next month’s box. As we did not hear from you by this deadline, your subscription was billed for the next monthly box. Additionally, these boxes are final sale and not eligible for return or exchange. We're sorry if these policies were not clear.We were experiencing a high volume of customer contact when you reached out to us as our billing did occur on a Saturday for July 2015. We did receive emails from you on 6/27/15 and 6/29/15 requesting cancellation. A representative did respond on 6/29/15, the next business day with information regarding the subscription and confirmation that your subscription was cancelled.In order to help resolve this matter for you, we've requested a refund of $24.99 for your July Maven Box back in the original form of payment. This refund can take 2-10 business days to post back to your account. As we are unable to cancel the July Box and Maven Boxes are not eligible for return or exchange, please keep the box that's on its way to you on us. This is the last box you will receive.Please let us know if you have any further questions on this or if there is anything else we can do to assist. Have a nice rest of your day!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of a refund of 24.99 is satisfactory to me. The products shipped to me were refused at delivery, and returned to the sender. I did not open the box or keep any of the products for which the $24.99 was charged. Sincerely, [redacted]
Ms. [redacted],Thank you for reaching out to the Revdex.com in regards to your Maven subscription. We are happy to get this resolved for you as soon as possible. We have reached out to you via email at [redacted]@julep.com, and look forward to hearing from you soon to get this resolved. Until...
then, have a great rest of your day!
Hello,
We are currently working with Ms. [redacted] to get this issue resolved, and do apologize for any frustrations this may have caused. From checking within our billing system for the transactions Ms. [redacted] is referencing we are only seeing one $11 transaction and this was refunded on...
9/19/2016. However, we do want to assist Ms. [redacted] in getting this resolved, and are working with her to help in anyway that we can. We look forward to continuing to work with Ms. [redacted] to get this resolved.
Hello [redacted],
We are sorry for any frustrations this may have caused and assure you that is not the experience we want our Maven customers to have with us. We do see that there was a refund issued for the last beuaty box that was charged, and are happy to assist you in returning those...
products for a refund. In attempt to get this resolved for you and assist you in returning the un used items for a full refund. Our Return Policy does state that any returns need to be within 30 days of purchase. However, based on the circumstances we are happy to make an exception for you and allow you to return the un-used polishes for a refund. We would need to have you send the products back to our facility and the address is;
Julep Beauty, Inc C/o Innotrac 6380 Port Road Groveport, OH 43125
If you would like to provide the tracking information as well as the polishes that are being returned to us at [email protected], we will be happy to issue you a refund as soon as they are delivered and checked into our facility. If there is anything else we can do to assist you, please do not hesitate to reach out to our Julep Beauty Advisors at 877.651.3292, or [email protected]. Have a great rest of your day!
Julep Beauty Advisor,
Katie S.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in July 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first box,...
the customer is taken through the steps to activate a subscription account prior to check out.We see that Ms. [redacted] reached out to us via email on July 27th, 2015, many days past the cancellation cut off date. One of our Beauty Advisors has been in contact with Ms. [redacted] to explain the how the Maven subscription works and reasoning on why she was billed. We have offered Ms. [redacted] a full refund of the Maven box as of July 30th, 2015. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at [redacted]. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in July 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first...
box, the customer is taken through the steps to activate a subscription account prior to check out, as well as the order confirmation emails sent.We see that Ms. [redacted] reached out to us via email on August 27th, 2015, many days past the cancellation cut off date. The subscription was successfully cancelled on this date and information on the subscription was provided. At this time, we will follow up with Ms. [redacted] via email to bring this to an satisfactory resolution. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at[redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] is not satisfied with the provided resolution. Moving forward, we see that the Maven box was marked as delivered on September 5th. Please go ahead and write 'return to sender' on the box and we will be happy to refund it once the box is received. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at [redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.