We understand that Ms*** has reached out to the Revdex.com in regards to her online order placed on November 30th, We completely understand the frustration this experience has caused and this is not the image and customer service that Julep strives to give
At this time, we have put in a request
to have the $refunded back to the original form of payment and this may take 2-business days to appearWe do see that Ms*** was in contact with many Beauty Advisors on our team and that the original order was reshipped on December 22ndWe have followed up with Ms*** via email to address additional resolution to this experience.
If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
We understand that Ms.*** has contacted the Revdex.com regarding the cancellation of her account in July We hope to bring this to a satisfactory resolution. We are very sorry to hear about her recent experience with our Beauty Advisor team. Ms*** stated that she called several
times and we apologize if you felt any frustration when calling our Customer Service lineDue to recently receiving a high volume of calls, we were unable to answer calls or return voicemail messages in a timely manner. At the time of the customer’s cancellation, we did not offer returns or refunds of Maven boxes due to the 24th cancellation dateWe have honored her request and issued a refund for $as of August 3rd, 2015. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at *** Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
We understand that Ms*** has contacted the Revdex.com regarding the cancellation and requesting a refund for her Julep subscription accountWe are happy to address her concerns and to help bring this matter to a quick and satisfactory resolution.Many of our customers purchase the Welcome
Box, paying a shipping cost of approximately of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box, the customer is taken through the steps to activate a subscription account prior to checkout.We see that Ms*** has not received many of the packages we have shipped, although they are being marked as delivered to her addressWe are in correspondence with this customer via email and working to a resolutionWe have requested Ms*** to contact *** on behalf of these packages to file a claim.If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at***Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
We understand that Ms*** has contacted the Revdex.com regarding the cancellation of her account in June 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box,
the customer is taken through the steps to activate a subscription account prior to check out.We apologize for any confusion with what was purchased, Julep strives for excellent Customer Service and hope to bring this to a satisfactory resolutionTypically, Julep does require product to be returned before issuing a refund but we will go ahead and make an exception today. We will be issuing a refund in the amount of $4.95, depending on your financial institution it may take between 2-business days for this be reflected on your account
If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at *** Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Ms***,
Looking into this, it looks like one of our Supervisors made an exception based on your disappointment, and issued a full refund for the November beauty box, which was $ Our system is only able to process refunds back to the original form of payment for an order It does
look like that $refund was issued to a MC that was charged for the box, and that was processed on the 12th of December We also did not have any products sent back, which is our Policy
Our policy does state that we are unable to issue refunds after days, and that the product does need to be returned to us, un opened and un used We apologize that you had this experience with our Customer Service This experience is not what we aim for to provide our Customers We do aim to reply to all inquiries within 1-business days, and it looks like we did fall short of that expectation The exception was made to issue you a full refund for that box, as customer satisfaction
Thank you for your time, Ms***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Hello,
We do apologize for any confusion or frustrations this may have caused for *** *** Looking into this, it looks like she reached out to our team on 7/to have the beauty box for the month of August skipped so that she would not be billed on the 27th our Beauty Advisor
skipped her box for her then successfully We are not seeing any further communication from *** *** since then, and that *** *** has been skipping her boxes each month as well until this month We do see that she reached out to our team yesterday the 27th and one of our of Beuaty Advisors cancelled her subscription for her then over the phone We are also seeing that she sent us an email earlier in the morning explaining her frustrations, and that we did issue her a full refund for the November beauty box right away and apologized for any frustrations or any misunderstanding in regards to previous correspondence We do reply to all emails and voicemails within 24- hours
Her subscription has been successfully cancelled, and she should have received an email confirmation of cancellation for her records as well We are happy to confirm that she will not be billed again, and the November box was refunded to her account yesterday That refund can take 2-business days to post to her account depending upon her financial institution If there is anything else that we can do to help, please let us know Thank you
We understand that Ms*** has contacted the Revdex.com regarding the cancellation of her account in July 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box,
the customer is taken through the steps to activate a subscription account prior to check out.We see that Ms*** reached out to us via phone on July 28th, 2015, many days past the cancellation cut off date One of our Beauty Advisors spoke with Ms*** to explain the how the Maven subscription works and reasoning on why she was billed. At this time, we have mailed the August Maven box and will need it returned in order to issue a refund for the chargeAn email was sent to Ms*** with tracking information and the box is expected to be delivered on August 5th. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at ***Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
Hello,
We have worked with Ms*** to get this resolved, and will be issuing her a check for the $that was requested We do want to assure you that we do not re process payment for any online orders, and we are concerned as to why this is happening with her PayPal accountThe only purchases that are attempted to process payment again are monthly Maven boxes if the payment does not process successfully on the initial try on the 27th of each month Please let us know if there is anything else that we can do to assist
We understand that Ms*** has contacted the Revdex.com regarding the cancellation of her account in July We hope to bring this to a satisfactory resolution. We sincerely apologize for the trouble Ms*** experienced while attempting to contact usWe see that we have been contacted via email
as of July 29th and currently have an open email ticket with one of our Beauty Advisors and are working to resolve this for Ms***. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at ***Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
We understand that Ms*** has contacted the Revdex.com regarding the cancellation of her account in August 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box,
the customer is taken through the steps to activate a subscription account prior to check out.We see that Ms*** reached out to us via email on August 27th, 2015, many days past the cancellation cut off date Our Customer Service manager has been in contact with Ms.*** to explain the how the Maven subscription works and reasoning on why she was billedWe have offered Ms. *** a full refund of the Maven box as soon the box is returned to us. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at *** Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
We understand that Ms*** has contacted the Revdex.com in regards to cancelling her Julep subscription accountWe are happy to address her concerns and to help bring this matter to a quick and satisfactory resolution.Ms*** stated that she called several times and we understand if
you felt any frustration when calling our Customer Service lineWe received an email on Monday and we will be happy to process her request for cancellation. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at *** Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
Complaint: ***I am rejecting this response because: Julep fails to understand why their initial $charge has caused so many problems for me and they fail to acknowledge that the initial charge was a mistake on their part because then they would have to accept the responsibility of all the consequences that stem from that initial mistakeIn their latest reply rather than actually try to offer a solution, they're trying to wash their hands off and try to leave this as a problem caused sorely by Paypal when that's not entirely the case. Sincerely,*** ***
We understand that Ms*** reached out to the Revdex.com in regards to the cancellation of her subscription and an online order placed via our iPhone appWe are happy to address her concerns and to help bring this matter to a quick and satisfactory resolution. Unfortunately, Julep does not have
the capability to cancel orders once they are placedJulep strives to get orders out the door as quickly as possible, for this we cannot make any changesOur Customer Service representative attempted to assist Ms*** by honoring the promotion desired and have refunded a partial amountWe understand that this is was not a satisfactory resolution and we will be happy to issue a refund for the remaining amount for $We would greatly appreciate the order being returned to us by writing 'return to sender' once received. The subscription that was purchased in August has been successfully cancelled and will not be subject to any further charges, unless a purchase is made. We are not able to fully remove accounts due to promotional and marketing purposes but it will sit unused. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at *** Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
Hello,We apologize for any frustrations this may have caused, and do want to make this right for Ms*** Ms*** has previously reached out to our Beauty Advisors and the Beauty Advisor that assisted her refunded Ms*** for the sales tax discrepancies on all her orders she was over
charged totaling $ Our teams are actively working on getting this rectified within our system to charge the correct sales tax based on your exact location, which will take a system update We have also reached out to Ms*** to see if there is more we can do to assist her until this system update takes place We look forward to hearing from her soon to get this resolved.If further assistance is required, feel free to reach out to us at ***@julep.com or 1-877-651-
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in October 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first box,...
the customer is taken through the steps to activate a subscription account prior to check out. We apologize for any miscommunication as we try to make this as clear as possible and information is provided multiple times.
We see that Ms. [redacted] was in contact with our Customer Service team and the subscription was successfully cancelled. In order to help resolve this matter, we've requested a refund for $24.99 back in the original form of payment. This refund can take 2-10 business days to post back to your account.
If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Hello, We apologize for the experience that Mr. [redacted] has had with Julep. That is not the Customer Experience that we strive for, or want any of our Customers to have. We were able to speak over the phone and resolve this matter for Mr. [redacted]. A replacement package should be...
arriving to him shortly. We have also issued him a refund for the box as a courtesy for the experience that the Customer has had. The refund will take 2-10 business days to post to Mr. [redacted] account based on how the financial institution handles refunds. We have also shipped an additional product of choice that the Customer will enjoy.If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 7:00 am to 4:00 pm PST.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We understand that Ms*** has reached out to the Revdex.com in regards to her online order placed on November 30th, We completely understand the frustration this experience has caused and this is not the image and customer service that Julep strives to give
At this time, we have put in a request
to have the $refunded back to the original form of payment and this may take 2-business days to appearWe do see that Ms*** was in contact with many Beauty Advisors on our team and that the original order was reshipped on December 22ndWe have followed up with Ms*** via email to address additional resolution to this experience.
If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
We understand that Ms.*** has contacted the Revdex.com regarding the cancellation of her account in July We hope to bring this to a satisfactory resolution. We are very sorry to hear about her recent experience with our Beauty Advisor team. Ms*** stated that she called several
times and we apologize if you felt any frustration when calling our Customer Service lineDue to recently receiving a high volume of calls, we were unable to answer calls or return voicemail messages in a timely manner. At the time of the customer’s cancellation, we did not offer returns or refunds of Maven boxes due to the 24th cancellation dateWe have honored her request and issued a refund for $as of August 3rd, 2015. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at *** Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
We understand that Ms*** has contacted the Revdex.com regarding the cancellation and requesting a refund for her Julep subscription accountWe are happy to address her concerns and to help bring this matter to a quick and satisfactory resolution.Many of our customers purchase the Welcome
Box, paying a shipping cost of approximately of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box, the customer is taken through the steps to activate a subscription account prior to checkout.We see that Ms*** has not received many of the packages we have shipped, although they are being marked as delivered to her addressWe are in correspondence with this customer via email and working to a resolutionWe have requested Ms*** to contact *** on behalf of these packages to file a claim.If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at***Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
We understand that Ms*** has contacted the Revdex.com regarding the cancellation of her account in June 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box,
the customer is taken through the steps to activate a subscription account prior to check out.We apologize for any confusion with what was purchased, Julep strives for excellent Customer Service and hope to bring this to a satisfactory resolutionTypically, Julep does require product to be returned before issuing a refund but we will go ahead and make an exception today. We will be issuing a refund in the amount of $4.95, depending on your financial institution it may take between 2-business days for this be reflected on your account
If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at *** Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Ms***,
Looking into this, it looks like one of our Supervisors made an exception based on your disappointment, and issued a full refund for the November beauty box, which was $ Our system is only able to process refunds back to the original form of payment for an order It does
look like that $refund was issued to a MC that was charged for the box, and that was processed on the 12th of December We also did not have any products sent back, which is our Policy
Our policy does state that we are unable to issue refunds after days, and that the product does need to be returned to us, un opened and un used We apologize that you had this experience with our Customer Service This experience is not what we aim for to provide our Customers We do aim to reply to all inquiries within 1-business days, and it looks like we did fall short of that expectation The exception was made to issue you a full refund for that box, as customer satisfaction
Thank you for your time, Ms***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Hello,
We do apologize for any confusion or frustrations this may have caused for *** *** Looking into this, it looks like she reached out to our team on 7/to have the beauty box for the month of August skipped so that she would not be billed on the 27th our Beauty Advisor
skipped her box for her then successfully We are not seeing any further communication from *** *** since then, and that *** *** has been skipping her boxes each month as well until this month We do see that she reached out to our team yesterday the 27th and one of our of Beuaty Advisors cancelled her subscription for her then over the phone We are also seeing that she sent us an email earlier in the morning explaining her frustrations, and that we did issue her a full refund for the November beauty box right away and apologized for any frustrations or any misunderstanding in regards to previous correspondence We do reply to all emails and voicemails within 24- hours
Her subscription has been successfully cancelled, and she should have received an email confirmation of cancellation for her records as well We are happy to confirm that she will not be billed again, and the November box was refunded to her account yesterday That refund can take 2-business days to post to her account depending upon her financial institution If there is anything else that we can do to help, please let us know Thank you
We understand that Ms*** has contacted the Revdex.com regarding the cancellation of her account in July 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box,
the customer is taken through the steps to activate a subscription account prior to check out.We see that Ms*** reached out to us via phone on July 28th, 2015, many days past the cancellation cut off date One of our Beauty Advisors spoke with Ms*** to explain the how the Maven subscription works and reasoning on why she was billed. At this time, we have mailed the August Maven box and will need it returned in order to issue a refund for the chargeAn email was sent to Ms*** with tracking information and the box is expected to be delivered on August 5th. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at ***Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
Hello,
We have worked with Ms*** to get this resolved, and will be issuing her a check for the $that was requested We do want to assure you that we do not re process payment for any online orders, and we are concerned as to why this is happening with her PayPal accountThe only purchases that are attempted to process payment again are monthly Maven boxes if the payment does not process successfully on the initial try on the 27th of each month Please let us know if there is anything else that we can do to assist
We understand that Ms*** has contacted the Revdex.com regarding the cancellation of her account in July We hope to bring this to a satisfactory resolution. We sincerely apologize for the trouble Ms*** experienced while attempting to contact usWe see that we have been contacted via email
as of July 29th and currently have an open email ticket with one of our Beauty Advisors and are working to resolve this for Ms***. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at ***Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
We understand that Ms*** has contacted the Revdex.com regarding the cancellation of her account in August 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box,
the customer is taken through the steps to activate a subscription account prior to check out.We see that Ms*** reached out to us via email on August 27th, 2015, many days past the cancellation cut off date Our Customer Service manager has been in contact with Ms.*** to explain the how the Maven subscription works and reasoning on why she was billedWe have offered Ms. *** a full refund of the Maven box as soon the box is returned to us. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at *** Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
We understand that Ms*** has contacted the Revdex.com in regards to cancelling her Julep subscription accountWe are happy to address her concerns and to help bring this matter to a quick and satisfactory resolution.Ms*** stated that she called several times and we understand if
you felt any frustration when calling our Customer Service lineWe received an email on Monday and we will be happy to process her request for cancellation. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at *** Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
Complaint: ***I am rejecting this response because: Julep fails to understand why their initial $charge has caused so many problems for me and they fail to acknowledge that the initial charge was a mistake on their part because then they would have to accept the responsibility of all the consequences that stem from that initial mistakeIn their latest reply rather than actually try to offer a solution, they're trying to wash their hands off and try to leave this as a problem caused sorely by Paypal when that's not entirely the case. Sincerely,*** ***
We understand that Ms*** reached out to the Revdex.com in regards to the cancellation of her subscription and an online order placed via our iPhone appWe are happy to address her concerns and to help bring this matter to a quick and satisfactory resolution. Unfortunately, Julep does not have
the capability to cancel orders once they are placedJulep strives to get orders out the door as quickly as possible, for this we cannot make any changesOur Customer Service representative attempted to assist Ms*** by honoring the promotion desired and have refunded a partial amountWe understand that this is was not a satisfactory resolution and we will be happy to issue a refund for the remaining amount for $We would greatly appreciate the order being returned to us by writing 'return to sender' once received. The subscription that was purchased in August has been successfully cancelled and will not be subject to any further charges, unless a purchase is made. We are not able to fully remove accounts due to promotional and marketing purposes but it will sit unused. If we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at *** Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST
Hello,We apologize for any frustrations this may have caused, and do want to make this right for Ms*** Ms*** has previously reached out to our Beauty Advisors and the Beauty Advisor that assisted her refunded Ms*** for the sales tax discrepancies on all her orders she was over
charged totaling $ Our teams are actively working on getting this rectified within our system to charge the correct sales tax based on your exact location, which will take a system update We have also reached out to Ms*** to see if there is more we can do to assist her until this system update takes place We look forward to hearing from her soon to get this resolved.If further assistance is required, feel free to reach out to us at ***@julep.com or 1-877-651-
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in October 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first box,...
the customer is taken through the steps to activate a subscription account prior to check out. We apologize for any miscommunication as we try to make this as clear as possible and information is provided multiple times.
We see that Ms. [redacted] was in contact with our Customer Service team and the subscription was successfully cancelled. In order to help resolve this matter, we've requested a refund for $24.99 back in the original form of payment. This refund can take 2-10 business days to post back to your account.
If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Hello, We apologize for the experience that Mr. [redacted] has had with Julep. That is not the Customer Experience that we strive for, or want any of our Customers to have. We were able to speak over the phone and resolve this matter for Mr. [redacted]. A replacement package should be...
arriving to him shortly. We have also issued him a refund for the box as a courtesy for the experience that the Customer has had. The refund will take 2-10 business days to post to Mr. [redacted] account based on how the financial institution handles refunds. We have also shipped an additional product of choice that the Customer will enjoy.If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 7:00 am to 4:00 pm PST.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]