Complaint: [redacted]I am rejecting this response because: the response was a lie. The process of purchasing did not fully and obviously disclose that this was a subscription I was signing up for. Also, I was NEVER offered a refund. I have the email correspondence to prove it. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We understand that Ms. [redacted] has reached out to our in regards to a charge made to her account. We are aware of a system error that incorrectly charged the account and we have manually issued a refund for the $26.74 as of today, December 31st, 2015 and have confirmed this via email correspondence...
in the [redacted]ort case #[redacted]. We sincerely apologize for the frustration and this is not the experience Julep strives for.
If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in August 2015. We see that Ms. [redacted] was able to be in contact with our Beauty Advisor team and her subscription was successfully cancelled the same day of this complaint, on August 19th, 2015. There will...
be no monthly charges on her account any further. We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in July 2015. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at 1[redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the return of the order #[redacted]. We sincerely apologize for the frustration this has caused and this is not the customer experience Julep strives for. We appreciate your feedback and have passed this along to the appropriate team to...
address the issue.We do see that Ms. [redacted] was in contact with our team of Beauty Advisors multiple times and in the most recent case, we were able to get this resolved. The remaining $40.00 has been requested to be refunded as of December 24th. Again, we are very sorry for the frustration and we hope we are able to welcome you back as a customer in the future. If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in December of 2015.
Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first...
box, the customer is taken through the steps to activate a subscription account prior to check out. Ms. [redacted] purchased her Welcome Box at the end of October of 2015. We apologize for any confusion with what was purchased.
Ms. [redacted] reached out to our team of Beauty Advisors on December 2nd and the subscription was explained and successfully cancelled. Our Beauty Advisor also issued a refund for the most recent monthly box on the same day, this may take a few additional days to appear on their account.
If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in October 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first box,...
the customer is taken through the steps to activate a subscription account prior to check out. We apologize for the miscommunication or if any information was missed. Julep strives to make the subscription as clear as possible.
We see that Ms. [redacted] was transferred to one of our supervisors and we were able to issue a refund for the most recent charge. If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at [redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]I appreciate the level of concern the representative had when she called in regard to this issue.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in July 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first box, the...
customer is taken through the steps to activate a subscription account prior to check out.We see that Ms. [redacted] reached out to us via email on August 3rd and we will be happy to move forward to get this resolved via email. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at[redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in November of 2015.
Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the...
first box, the customer is taken through the steps to activate a subscription account prior to check out. We apologize for any confusion with what was purchased.
Ms. [redacted] reached out to our team of Beauty Advisors and we explained there was a spelling error in her email address, causing her not to be able to receive notifications from Julep. Our team was able to refund 4 of the monthly boxes due to the orders being so old, they are no longer trackable on the USPS website. We requested Ms. [redacted] to reach out to USPS to file a Lost Package Claim with USPS due to three monthly boxes being marked as delivered to the default shipping address we had on file. We provided steps on how to contact USPS Customer Service and the tracking numbers of the lost orders. We have yet to receive a response with a claim number via email from Ms. [redacted]. Just to confirm, the number to reach USPS is 1-800-ASK-USPS.
We have offered Ms. [redacted] full refunds for the remaining orders as soon as we receive the claim number from USPS. If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello,We sincerely apologize for any frustration that you may have had when reaching out to us in regards to your referral. Julep is committed to providing excellent customer service and we want to assure you that we will do everything we can to resolve this matter for you.We’re sorry if there was...
any confusion with our referral program. This is meant to be a program for our subscribers to earn credit for referring new subscribers. Any miscommunication with this was in no way meant to deceive. We have been in contact with our website team and updated the language on our Rewards FAQs to reflect the correct restrictions with the referral program: http://www.julep.com/rewards.html#how-doesWe do see under the email address you reached out to us through, our Customer Service Representative you were working with did issue a credit for the referenced referral as of 7/15/15. If there are any other accounts that were referred by you, please feel free to reach out to us our Customer Service and we’d be happy to look into this further.We hope that we have addressed your concerns regarding this matter and welcome you to contact us if we may be of further assistance at [redacted]@julep.com or at [redacted] Customer Service hours are 6:00am to 5:00pm Monday through Friday and 9:00am to 5:00pm Saturday, Pacific Standard Time.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: the response was a lie. The process of purchasing did not fully and obviously disclose that this was a subscription I was signing up for. Also, I was NEVER offered a refund. I have the email correspondence to prove it. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We understand that Ms. [redacted] has reached out to our in regards to a charge made to her account. We are aware of a system error that incorrectly charged the account and we have manually issued a refund for the $26.74 as of today, December 31st, 2015 and have confirmed this via email correspondence...
in the [redacted]ort case #[redacted]. We sincerely apologize for the frustration and this is not the experience Julep strives for.
If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in August 2015. We see that Ms. [redacted] was able to be in contact with our Beauty Advisor team and her subscription was successfully cancelled the same day of this complaint, on August 19th, 2015. There will...
be no monthly charges on her account any further. We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in July 2015. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at 1[redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the return of the order #[redacted]. We sincerely apologize for the frustration this has caused and this is not the customer experience Julep strives for. We appreciate your feedback and have passed this along to the appropriate team to...
address the issue.We do see that Ms. [redacted] was in contact with our team of Beauty Advisors multiple times and in the most recent case, we were able to get this resolved. The remaining $40.00 has been requested to be refunded as of December 24th. Again, we are very sorry for the frustration and we hope we are able to welcome you back as a customer in the future. If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in December of 2015.
Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first...
box, the customer is taken through the steps to activate a subscription account prior to check out. Ms. [redacted] purchased her Welcome Box at the end of October of 2015. We apologize for any confusion with what was purchased.
Ms. [redacted] reached out to our team of Beauty Advisors on December 2nd and the subscription was explained and successfully cancelled. Our Beauty Advisor also issued a refund for the most recent monthly box on the same day, this may take a few additional days to appear on their account.
If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in October 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first box,...
the customer is taken through the steps to activate a subscription account prior to check out. We apologize for the miscommunication or if any information was missed. Julep strives to make the subscription as clear as possible.
We see that Ms. [redacted] was transferred to one of our supervisors and we were able to issue a refund for the most recent charge. If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at [redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]I appreciate the level of concern the representative had when she called in regard to this issue.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in July 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first box, the...
customer is taken through the steps to activate a subscription account prior to check out.We see that Ms. [redacted] reached out to us via email on August 3rd and we will be happy to move forward to get this resolved via email. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at[redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in November of 2015.
Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the...
first box, the customer is taken through the steps to activate a subscription account prior to check out. We apologize for any confusion with what was purchased.
Ms. [redacted] reached out to our team of Beauty Advisors and we explained there was a spelling error in her email address, causing her not to be able to receive notifications from Julep. Our team was able to refund 4 of the monthly boxes due to the orders being so old, they are no longer trackable on the USPS website. We requested Ms. [redacted] to reach out to USPS to file a Lost Package Claim with USPS due to three monthly boxes being marked as delivered to the default shipping address we had on file. We provided steps on how to contact USPS Customer Service and the tracking numbers of the lost orders. We have yet to receive a response with a claim number via email from Ms. [redacted]. Just to confirm, the number to reach USPS is 1-800-ASK-USPS.
We have offered Ms. [redacted] full refunds for the remaining orders as soon as we receive the claim number from USPS. If we can be of any further assistance, please feel free to contact us at [email protected], or call Customer Service at 1-877-651-3292. Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello,We sincerely apologize for any frustration that you may have had when reaching out to us in regards to your referral. Julep is committed to providing excellent customer service and we want to assure you that we will do everything we can to resolve this matter for you.We’re sorry if there was...
any confusion with our referral program. This is meant to be a program for our subscribers to earn credit for referring new subscribers. Any miscommunication with this was in no way meant to deceive. We have been in contact with our website team and updated the language on our Rewards FAQs to reflect the correct restrictions with the referral program: http://www.julep.com/rewards.html#how-doesWe do see under the email address you reached out to us through, our Customer Service Representative you were working with did issue a credit for the referenced referral as of 7/15/15. If there are any other accounts that were referred by you, please feel free to reach out to us our Customer Service and we’d be happy to look into this further.We hope that we have addressed your concerns regarding this matter and welcome you to contact us if we may be of further assistance at [redacted]@julep.com or at [redacted] Customer Service hours are 6:00am to 5:00pm Monday through Friday and 9:00am to 5:00pm Saturday, Pacific Standard Time.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]