KAR Construction

This response is in regards to a complaint received by [redacted] on 11/26/at the Fantastic Sams in Wentzville, MO The partial highlight (8-foils) & cut service she requested was performed on 11/20/ It is our goal to ensure every customer is satisfied before they leave the salon In this situation, [redacted] left satisfied and even gave a $tip for the stylist who performed her service (detailed credit card receipt) It is not our policy to refund for a completed service, especially after the customer leaves without complaint She did not contact the salon afterwards and did not reach out to our corporate office to discuss any of her concerns We’d be happy to touch up [redacted] ’s highlights to her satisfaction (she paid for a partial highlight of between 8-foils), at her convenience of day/time at no cost if she returns within days of this responseSincerely, [redacted] ***, Owner

I had a picture of the haircut and the highlights, I never asked for a partial I asked for my highlights to be bold and edgy as shown on the pictureI also asked that my hair be a botchy cut on the ends, not straight cutThe highlights can barely be seen, meaning about highlights and the others you can barely see and my hair was cut straight across my shoulders I'm not going to ruin my hair and get it reprocessed back to backAs far as the haircut, it no where resembled the picture I asked for, I told her it looked as if she cut an inch off and that was itand I expressed my disappointmentNo one could provide the haircut I asked for, at this time I felt the stylist lacked knowledge to do this haircut, so before I lost it in front of the customers I decided it was best to leaveIf I addressed my concerns at the salon and had no response at the time of service why try again? Not professionalAs far as the tip, honestly I felt sorry for the young girl trying to make a living and I knew I upset her and again realized she was just unableIt's unfortunate that businesses like this have the ability to treat their paying customers in such a matterI went to Supercuts, showed them what I asked for, showed them what I got and they were appalled, unfortunately I was too, and asked them to fix itThey cut my hair to my liking and were professionalI hope that this at least sends a message to the public not to put their trust in Fantastic Sam's services and I hope nobody shares the same experience I did

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

I just received the complaint notice referenced above, made by [redacted] on 7/She was a client of our Neenah location on Winneconne Ave, which is why this correspondence was misdirectedIf it is not too late, I would still like a chance to respond to the complaint and certainly we will reach out to her directly as well We are very disturbed by her comments regarding her experience, and will contact her directlyHowever, her comments regarding the licensing of our salons and stylists and the display of those licenses has no merit whatsoever as we comply fully with all state licensing laws in all of our salons without exceptionPlease let me know if I can provide more detail to you and the Revdex.com Thank you, [redacted] NewStyle Salons Salon Management Enterprises [redacted]

I have been contacted by the Manager, Chip, and she brought me back into the store to try to fix the situation and apologized for not coming to the phone soonerAlthough she cannot fix much of the issue I had, she attempted to do something that may help, apologized, and made this appointment free-of-chargeThis was a much better experience than dealing with the previous stylistPer the email I received, I was told to update the Revdex.com with any contact with this business I do believe my expressing contact of the Revdex.com was helpful in getting results in this situationThank you, [redacted]

hello called home owner last week and they mention any time after 1:pm any daywill call today thank you

Complaint: [redacted] I am rejecting this response because: The business response has many untrue statements written in it This customer was never ever made aware of extra charges I told the stylist I wanted hilites and that was it The only charge I was aware of and that I would definitely agree to was the charge for hilites If toner was to be needed, the stylist should have mentioned it before starting the process of hiliteing my hair The stylists saying that I said I was "ok" with there being a possible additional charge of $is completely false Again, no one ever mentioned it at the beginning about extra charges For the business to make a mistake on a clients hair coloring then charge extra to fix the mistake they made is unprofessional and to speak untruths about what went on on the day in question is dishonest I will never refer anyone to this business and will tell the truth about them ruining my hair, not willing to own up to it and then trying to get more money out of me in order to fix the mistake that they made.When I saw my ruined, over processed hair, I am the one that mentioned that toner might be needed Only then did the stylist mention it My service was never finished because the stylist never corrected her mistake and the only way she would, would be to charge me extra for the mistake she made Sincerely, [redacted]

The customer had a thorough consultation with our stylist prior to any service startingThe client stated she wanted the bottom half of her hair a white blondeOur stylist knew this was not achievable in one sitting as the clients hair had previously been colored box color dark red and had been colored multiple times with dark box colorShe informed the client that this was not possible in one sitting with out compromising the integrity of the hair however she could lighten her as much as she could without any damage in this sittingThe client agreed that was fineAfter bleaching out the clients hair which was now a medium to light blonde the client and the stylist agreed on applying a toner to help cool down unwanted brassy tones, which is very common when lifting dark red hair to blondeAfter the toner was applied all brassy tones were gone and the stylist dried the clients hairAt this time the client began to cry and said it's not what she wantedShe wanted it even lighterThe stylist then offered to reapply more bleach to lighten it further but did warn the client that in doing so it could result in damageThe client was not willing to risk any damageThe stylist then offered to color it back to a dark red and the client did not want this eitherThe client and stylist spoke about lightening it more in weeks, after the hair had time to restThe client seemed ok with thisAt that time the client paid and left

I have received response from Fantastic Sams and we have agreed upon a settlement of a $refundI appreciate your time and your help throughout this process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] We were contacted by KAR Construction on Wednesday, 8/6/ We were told that he would be coming "this week" to fix the crack in the walkway As of today, Friday 8/8/14, this has not been done We also don't accept this response as he is not addressing the extreme damage to our lawn, which is going to cost us over $900, to fix or the damage to our car The damage to the hood of the car happened because we were told it was necessary to open the garage door for them Some wet cement flew up on the hood One of the employees took it upon himself to go in the garage with a rag and wipe it off When you wipe something containing grit with a rag, it causes scratches If we would have taken care of it, we would have hosed it off with water We would have never rubbed it with a rag We saw the employee come out of the garage with the rag in his hand because we were back on our patio when he came out of the access door of the garage He told us he was cleaning off our lawnmower There was nothing on the lawnmower, just the car

Revdex.com:From: [redacted] @gmail.com [ href="mailto:s [redacted] @gmail.com">mailto: [redacted] @gmail.com] Sent: Wednesday, March 11, 6:PMTo: infoSubject: Fantastic Sams This email is in regard to a complaint I filed on March against Fantastic Sams; Austin Hwy; San Antonio, TX about a refund check that was not received for a returned purchse I made in December I am just informing you that the problem has finally been resolvedI got my refund check in the mail today Please forward this message to the appropriate personnel and thank you for your services I may be reached at ###-###-#### if there are any questions or concerns Sincerely, [redacted] *** [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, I [redacted] The business has not resolved the complaint to me, will not return my calls as well

I have been contacted by the Manager, Chip, and she brought me back into the store to try to fix the situation and apologized for not coming to the phone sooner.Although she cannot fix much of the issue I had, she attempted to do something that may help, apologized, and made this appointment free-of-charge.This was a much better experience than dealing with the previous stylist.Per the email I received, I was told to update the Revdex.com with any contact with this business I do believe my expressing contact of the Revdex.com was helpful in getting results in this situation.Thank you, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

hello Revdex.com in regards to a crack , kar construction is willing to look at the crack and take care of asap back side of contract, # thank you kar construction inc

[redacted] visited the Lake Worth Fantastic Sams salon on April She was not happy with her service She left a phone message at our corporate office Before we could return her call, she went back into the salon on April and had her hair redone She then called the corporate office and left a message saying that he was now very happy with her hair Because of her last message, we did not follow up from the corporate office[redacted] ***

Customer was contacted and mailed a refund for the services received that she did not feel were to her satisfaction We suggested that she come back into our salon and work with out most experienced stylist We offered to have the stylist call her and set up an appointment at her convenienceThe customer said that due to her schedule she was unable to set an appointment at this timeThe customer said would contact the stylist when she would be available to set an appointment [redacted] [redacted] ***

Very thorough water test, definitely worth the money and the cheapest around for an in depth analysisHighly recommend!

Complaint: ***
I am rejecting this response because:Who is he that she talked aboutNo man has called any one about my hairAnd the manager wassuppose to call me about my hairBefore I went back to get it corrected, which is now worse than the first trip I made! I never heard anything from the managerThe Stylist should have called her when I came back the second time saying I wanted my money back!So no I'm not happy with my hairI can send you a pic of what my hair was to look like and a pic of what what the stylist did to my hair!I have still have sores on my scalp from what she did to it! NOT HAPPY
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***