KAR Construction

Hello,
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We received your letter regarding the above referenced ID#. We have been in contact with the customer and have already given her a full refund on services she paid for. We also assured her we would be talking to the stylist she had her customer service issues with to get to the bottom of this issue
Thanks,
*** ***
Fantastic Sams Regional Office
Chesapeake DrSte
San Diego, Ca.
(858) 694-x29 Office
(858) 694-1219 Fax

Complaint: ***
I am rejecting this response because: As a business focusing on customer service, it is extremely unprofessional to not believe your guests when they show you something happened on your property. By giving the brief "explanation" that this is not at my property and I have to protect my small business; it doesn't satisfy or help an upset customer. I tried to even work with you on giving a partial refund but you wouldn't have that either. I am the customer and was willing to work with this situation, why wouldn't you even try? Looking at these picture compared to others that people have taken, it looks like it is at the same property to me. Why would people enter your property and make this up? Some responsibility has to be taken. This is still not resolved, thank you for your time
Regards,
*** ***

Wow The whole process was quick and easy - just as described We are very pleased with the way Kar Labs handled everything

Excellent service

We opted for the comprehensive test Kit arrived a few days later with very clear and simple instructions After collecting the sample, packing it up and dropping it off at UPS, we got email confirmation days later that it was received by KAR Labs two days later While there was some confusion initially as to which set of tests, a call to KAR confirmed an error was made in the email As promised on or before Dec, we received our results-oriented fact we got them a day early While we knew our water was pretty good, we are now confident that it's indeed the case We also wanted this analysis to determine if we would need special filters as we are going to install a whole house water filter in addition to our water softener

Dear ***I apologize for the experience you have had. I have done some research and found that we have processed the refund and it was delivered to you 1/3/18. Please let me know if I can assist you further with anything. Sincerely,*** ***312-447-

Thank You for your submissionI am sorry you were not satisfied with the responseWe maintain that we have been handling your concern in a professional, respectful mannerWe care about the satisfaction of our guests very deeplyThe incentive to leave after the first night without reporting any issues during their stay and have the first night or all nights refunded coincided directly with what we feel was an attempt to take advantage of the discount rate for a two-night minimum stay requirementI did inspect the very same sheets myself along with the the department managerThe photos that were then sent to me did not resemble the sheets we have hereDespite this, we are essentially both representatives of hardworking teams and we were not in that suite nor part of the actual experience of what happened and we both as business professionals wish to preserve the integrity of our operations.This simply falls short and does not resolve your issue as you have made clearI truly appreciate your reminder about how the satisfaction of a guest always comes first!I will happily refund you in deferment to that in addition to reassuring you that it is not at all about the moneyThank You for your clarity in this situationWe will continue to work hard for guest's total satisfactionPlease expect your refund within 7-business days, per Expedia's terms, and enjoy this weekend holiday

We regret that we could not this customer favorable financingI apologize that we were able to earn her business We have processed her full refund and she will be receiving it shortly. Sincerely,*** Grossinger

Hi, The notice of complaint was sent to the salon and they send all the mail to the Regional Office at the end of the month so I just received this letter todayI’ve issued a check to *** *** and mailed it to the address on the letterThe issue is now resolvedPlease let me
know if there is anything else I can help with or if you require any more information. Have a wonderful weekend! *** ***Fantastic Sams Regional Office*** *** ** *** ***
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I have researched this complaint with my office manager We have found that title has been processed and the customer can go to the DMV and obtain their license plates Please contact *** *** at 847-***-*** with any questions We apologize for the inconvenience. Sincerely,*** Grossinger

Who is he that she talked aboutNo man has called any one about my hairAnd the manager wassuppose to call me about my hairBefore I went back to get it corrected, which is now worse than the first trip I made! I never heard anything from the managerThe Stylist should have called her when I came back the second time saying I wanted my money back!So no I'm not happy with my hairI can send you a pic of what my hair was to look like and a pic of what what the stylist did to my hair!I have still have sores on my scalp from what she did to it! NOT HAPPY
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*** *** *** Mi name is *** *** Owener at Fantastic Sams I did not Perform the hair color to *** *** *** was one stylist to use to work at Fantastic Sams ** *** hair was black she wanted to go blonde {ombre balayage color} that especific service has to be done on to visits is very complex color is never perfect at the first time she knew that she did it before we charge $for visit for the product and time involved ** *** called two days later to complain about the color I asked here to come to the salon so we can see the hair ,she refuse to come to my salon started screaming and when I told her I just need to see the hair because I posted a sing for no refunds because people taking advance she said she will go but never show up and she cancelled the transaction on her bank so she never pay, when called her she told me she will sent a complain to you she mention other complain on yelp is her friend who did not want to pay for the service , I offer her I will pay to the stylist and she put a complain about me being rude , I being at the salon years only two friends complain about me and other two about me speaking Spanish when answer my phone I being doing hair over years single parent very responsible I need to support my kids and have this salon profitable for my employees Regards,*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have received response from Fantastic Sams and we have agreed upon a settlement of a $refund.? I appreciate your time and your help throughout this process

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We apologize for the lack in communication. We are an independently owned franchise and the original message was sent to corporate. Not that its any excuse, there was just delay that shouldn't of been and we are sorry for that. We talked with melissa and she was agreeable to the amount of $165.00...

refund as it was for her services. The other amount that she spent was in salon product. We refunded her the money on 4-1-18. We also wrote up the stylist that performed this service as all stylists are required to do a chemical waiver BEFORE any chemical service is performed to have documentation of the hair condition beforehand. We also want to make sure every client is happy before they ever leave the salon. This is not a common occurrence, we sincerely apologize. Kelly [redacted]

[redacted] visited the Lake Worth Fantastic Sams salon on April 12.  She was not happy with her service.  She left a phone message at our corporate office.  Before we could return her call, she went back into the salon on April 13 and had her hair redone.  She then called the...

corporate office and left a message saying that he was now very happy with her hair.  Because of her last message, we did not follow up from the corporate office.[redacted]
[redacted]
[redacted]

Revdex.com:
Thank you for taking the time to help me resolve this issue (complaint ID [redacted]).
I got reimbursed for the services. I didn't get any written apology from those 2 women, [redacted] and [redacted], and I was not told if Fantastic Sams is going to train better to its employees. That was important for me too since I don't want other people go through this for no reason :(
When I was told the amount I paid for the services and it was a lot less than what I really paid, the person who contacted me from Fantastic Sams discovered that also those women were stealing from the company and it is when she said that she would need to investigate deeper. They post in the computer like $10 less than what I really paid. Since I paid with credit card I was able to prove how much I paid.
The main purpose of my complaint is to make aware to the public of the bad service provided in that location of Fantastic Sams. Of course I won't go back there.
I would like to receive the written apology however I don't think that would happen.
Thank you so much for your effort. I will wait in case I get it however you can consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
I[redacted]  The business has not resolved the complaint to me, will not return my calls as well.

This is not my salon the owner of this salon can be reached at [redacted]@fscw.com