KAR Construction

Service was as promised and on time

Thank You for your submissionWe wish to reassure you that our reputation thoroughly reflects a satisfactory response to guest concernsAs soon as the incident was reported the morning of your guest's departure and after they had vacated the suites, we dedicated a significant amount of time into
investigating this matter as a necessity with respect to the guest's claims and the value of your time, and with the full intent to immediately verify, correct and repair, including the necessity to approach our staff for any necessary corrective actions for such a gross negligence as was described to usThis was more than possible to accomplish because we knew the bedsheets would be in the exact same state as claimed since housekeeping had not begun their service to the suites that morningHowever, we discovered overwhelming proof that we could not ignore, and are willing to stand by our statement that the photos submitted with intent to have total nights refunded were intentionally misleading and the photos of the bedsheets submitted are indeed of linens that do not belong to our hotel nor accurately reflect the hotel's bedspread setup whatsoeverThis is the first time in the history of our company that we have come to a resolution such as this with full confidenceWe normally do not hesitate to comply with requests for compensation when there is any possibility that the quality of our team's work and service may have fallen short, showed negligence, or displeased our guests in any wayThe explanation for the decision to not issue refund, along with the results of our investigation was indeed provided to you on two occasions: first during a phone conversation with you, and second in writing as a thoroughly written response to your email requestWe therefore dispute your claim that we "would not reimburse for anything at all without any type of explanation." Our explanation was provided to you in full understanding and with the complete attention of the General ManagerWith upmost respect, we implore you as the representative of the guest who submitted the photos to you to entertain the possibility that we were intended to be mislead by themThank You again for your consideration and time and we are sorry for your dissatisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have absolutely no problem with Ms*** coming back to our salon so that we can look at her hair and make a determination. The manager, *** , already tried to set this up with Ms*** and she hung up the phone on us. She can call io our salon anytime and
continue the conversation with *** to set up a time to come in. Our salon number is ***.** ***GMC&W Operations dba Fantastic Sams

We apologize about he delayThe plate and titling information has been sent to the state of Michigan

Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
We have received Mr***'s complaint and researched his concernsThere was definitely an error made by us in duplicating the
charge and we are refunding him the $differenceWe apologize for the inconvenience

Grossinger Chevrolet did indeed take back the Malibu the cus***er purchased after they took delivery of another Malibu elsewhere after the purchase of the one from GrossingerGrossinger issued the check on 5/03/and the Cus***er has confirmed they received the check

I purchased a Chevrolet Cruze on May 13th from Grossinger Chevrolet in Palatine ILMy concern is that I've been waiting on my registration and plates for this vehicleI've called multiple times with this situation with no results Also my concern with the car is
its lack of accelerationI've also spoke with the dealership on this matter & they have promised nothing is wrong wit the car I've also made calls to the bank on June 12th requesting a switch of vehicles and they stated that was a possibilityAt the end of the day I'm driving a illegal vehicle everyday to & from work I need this problem resolved ASAP

Initial Business Response /* (1000, 6, 2015/11/23) */
We have left a phone message for the guest to contact us and have not received a reply
Initial Consumer Rebuttal /* (3000, 8, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received no
voicemailsI have checked both my home phone and cell phone and there is nothingThey have not made an attempt to contact meplease forward me a number and I will contact them
Final Business Response /* (1000, 14, 2015/11/30) */
We have left her a phone message to contact my GM at XXX-XXX-XXXX to give her a refund for the haircutShe has not returned our phone call
*** ***
Owner
Final Consumer Response /* (2000, 17, 2015/12/01) */
I will be calling their GM tomorrow to get the issue resolvedthank you for your assistance

Revdex.com spoke to Daryle at business and the following was relayed: This is in regards to a complaint received and the experience was as follows. Customer entered business on February 18, to receive a haircut and a color service. The customer did show stylist pictures and a through
consultation was performedStylist proceeded to ask several questions to make sure both stylist and customer were on the same pageStylist proceeded with consultation of haircut and color serviceStylist asked customer to fill out and sign a release form due to never being in our salon before and due to color already on her hair that was done at another salonStylist asked customer and made sure the color/ highlight service was what she was getting done and stylist made sure and customer agreedStylist gave customer haircut and she seemed ok with it. Stylist next started highlighting process. When process was complete customer was upset and started causing a commotion in the salon. Stylist remained calm and professional and asked her what was wrongCustomer kept looking at the roots of her hair and wasn’t happy. Stylist offered to put more highlights in and to try and fix it to make customer happyCustomers hair was not damaged in any way other than highlights were not as close to the scalp as she would have likedStylist went to get more products and customer started getting agitated. Manager proceeded to address the situation in calm professional mannerSeveral other customers that were in salon at that time, proceeded to tell customer that her hair looked nice and gave several complimentsCustomer proceeded to show manager what she was unhappy with and manager said she would be able to fix it with no problem. Customer wanted nothing more to do with stylists and proceeded to take off chemical cape and walked up to front of salon. Manager followed customer up to front of salon for checkout. Customer proceeded to cause a scene and manager listened to her complaints. Customer called us unprofessional and manager told customer that we are professionals and we are willing to fix whatever the issue was but she wanted again nothing to do with us. She didn’t argue about paying. Customer was not charge full price of what originally stylist was going to charge as the service. Manager did apologize several times to customer but also tried to allow us to fix issue. Customer also proceeded to not like anything the manager said and customer left the salon on own accord. Salon was willing to fix issue at no additional chargeStylist and manager stayed calm and professional the entire time of incident and did what they could for the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

They took care of the matter but if I have any other issues I'll be happy to contact Revdex.com againThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I don't yell at people and reading that response just showed me that she is not a honest person.*** about me.My hair was not black I have pictures and I didn't want it blonde.Further more my employer was sitting right by me so if she wants to lie that's fine.I was never offered anything not even time by ***.
Regards,
*** ***

We deeply regret the incident of a utility pole having gone down in our general zipcode area, which caused over homes and/or business to be without power for hourWe regret that these elements are out of our control, and completely understand the immediate instinct to wish to move to another
location that was not experiencing this issueWe care deeply for the safety and satisfaction of our guests, and Our Front Desk Agent who handled your initial complaint was wrong to suggest that you would be charged a full night's stayHaving investigated this matter, our Front Desk Agent did also overlook that you had already paid a deposit for your total stayThe authorization on your card was released immediately by the Agent once the mistake was discoveredAt that juncture, the funds have been released by the hotel and it is no longer under our control as to how long the bank will take to process the releaseIt is true that most banks will pend a release from between 2-business daysThe releases typically take the latter end for Debit CardsFor this billing mistake, I added an additional 40% discount on top of your original 10% military discountFor the power outage inconvenience, I have added another discount, for a total return of funds pending to you in the amount of $Your total settled charges for your night with us will settle to $The incident occurred on a Saturday night, and it is true that I did not receive nor check email correspondence from my staff until I returned Tuesday morningIn the future, I will instruct my staff to call me directly when time is of the essence, especially when involving the concerns of a valued guestYour receipt reflecting the afforded refunds is attachedWe hope the adjustment to your bill truly reflects my deepest regrets in regards to your experienceThank You for your feedback and for allowing us the opportunity learn from this experience. Yours in Service,*** *** *** ***

Complaint: ***
I am rejecting this response because: I received my refund check in the mail on 1/3/after months of waiting and calling and fussing, just to receive a short check of dollars, when my refund was supposed to be a lil over So until I get my full refund I will not be satisfied with the dealer shipI spoke to a manager about this last week named *** and he still hasn't called me back
Sincerely,
*** ***

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Mi name is *** *** Owener at Fantastic Sams I did not Perform the hair color to *** *** *** was one stylist to use to work at Fantastic Sams ** *** hair was black she wanted to go blonde {ombre balayage color} that especific service has to be done on to visits is very complex color is never perfect at the first time she knew that she did it before we charge $for visit for the product and time involved ** *** called two days later to complain about the color I asked here to come to the salon so we can see the hair ,she refuse to come to my salon started screaming and when I told her I just need to see the hair because I posted a sing for no refunds because people taking advance she said she will go but never show up and she cancelled the transaction on her bank so she never pay, when called her she told me she will sent a complain to you she mention other complain on yelp is her friend who did not want to pay for the service , I offer her I will pay to the stylist and she put a complain about me being rude , I being at the salon years only two friends complain about me and other two about me speaking Spanish when answer my phone I being doing hair over years single parent very responsible I need to support my kids and have this salon profitable for my employees Regards,*** ***
***

Thank You for your submissionWe wish to reassure you that our reputation thoroughly reflects a satisfactory response to guest concernsAs soon as the incident was reported the morning of your guest's departure and after they had vacated the suites, we dedicated a significant amount of time into
investigating this matter as a necessity with respect to the guest's claims and the value of your time, and with the full intent to immediately verify, correct and repair, including the necessity to approach our staff for any necessary corrective actions for such a gross negligence as was described to usThis was more than possible to accomplish because we knew the bedsheets would be in the exact same state as claimed since housekeeping had not begun their service to the suites that morningHowever, we discovered overwhelming proof that we could not ignore, and are willing to stand by our statement that the photos submitted with intent to have total nights refunded were intentionally misleading and the photos of the bedsheets submitted are indeed of linens that do not belong to our hotel nor accurately reflect the hotel's bedspread setup whatsoeverThis is the first time in the history of our company that we have come to a resolution such as this with full confidenceWe normally do not hesitate to comply with requests for compensation when there is any possibility that the quality of our team's work and service may have fallen short, showed negligence, or displeased our guests in any wayThe explanation for the decision to not issue refund, along with the results of our investigation was indeed provided to you on two occasions: first during a phone conversation with you, and second in writing as a thoroughly written response to your email requestWe therefore dispute your claim that we "would not reimburse for anything at all without any type of explanation." Our explanation was provided to you in full understanding and with the complete attention of the General ManagerWith upmost respect, we implore you as the representative of the guest who submitted the photos to you to entertain the possibility that we were intended to be mislead by themThank You again for your consideration and time and we are sorry for your dissatisfaction

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