Kate Spade & Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am concerned that the company is maintaining its position that no future accommodations will be made on my account because they made accommodations for issues with prior ordersI find that unacceptable First of all, let me clarify that the customer service did not offer a replacement until after I have filed a complaintAt first, they indicated that there were no replacements available, which apparently is not trueWhen I was contacted regarding this complaint, only then they offered a replacementI have received the replacement, and I am satisfied with it - there are no defectsI have mailed the defective bag backSo, this immediate issue is resolved However, the company is still insisting on "no accommodations for ANY future orders", and I find that troublingI would like to have the company's confirmation that I will continue to receive good customer service in case I experience any issues in the future should I decide to return as a customerThis means that the company will sincerely try to work with me in case issues arise In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Fifth & Pacific Companies, Incregarding complaint ID [redacted] Sincerely, [redacted] ***

Thank you for writing to us in regards to your [redacted] gift card.We apologize for the inconveniences you have experienced while trying to get this matter resolvedWe will be providing you with a kate spade new york gift cardin place of your [redacted] gift card.The gift card will be sent out in the mail as soon as we hear back from you with the confirmed mailing address Thank you again for reaching out.Kind regards,The kate spade new york team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear ***, I will happy to assist and resolve this matter, but it is required that we locate your order and determine where your handbag was shipped to As soon as I am able to confirm this information I will be happy to provide a credit We have checked our store and online records and we have not located this purchase or proof of return We have thoroughly researched our records and are unable to confirm your claim We keep records or all claims in our department and have not located a claim for you Without this information we are unable to provide a refundIn order to assist we will need the following information Please advise specifically where your handbag was purchasedIf this item was purchased with a credit or debit card, please provide a copy of yourreceipt or card statement showing the relevant transaction.Please additionally provide the address of where your shipped your return, along with the tracking information so we can confirm it was successfully delivered and signed for.Kind regards, Kate Spade & Co

Dear ***, We are very sorry for your disappointing experience with your jewerly along with our customer servicePlease know, customer service and product quality are our top priorities and we apologize that we fell short of your expectationsWe would be happy to offer you a gift card for all items, upon receiving them at our corporate office.Thank you for your cooperation Sincerely, kate spade new york Client Relations

I was attempting to place an online order when I had a question regarding the application of a discount code I telephone their hour a day; day a week customer service line At this very moment I have been waiting for minutes and I am still on hold I have also tried to 'start chat' on line.....guess what, no response there either This is totally unacceptable I would like a response from the company as to the total disregard toward providing any kind of customer satisfaction Needless to say, I am not placing any order with the tonight or ever I will never purchase any Kate Spade product and will not hesitate to share this horrendous experience as a warning to others As I complete this review, it has now been over hour of waiting on hold

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have supplied Thai to you many times as well as sent the purchas defails I have been advised many times you will handle this and you never do and then you ignore me continually I have been reaching out for help in this for many months now it was returned to you at kate spade as your customer seri de team advised I would like to have you issue the credit due to me once and for all please please email the credit to me [redacted] ** [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com, We have received [redacted] ***’s Revdex.com complaint regarding her handbag Please know, the Company has a one-year warranty on kate spade new york products in which we are happy to assist with manufacturing defects Our client relations team has been in contact with [redacted] about her handbagAfter carefully reviewing the images provided and speaking with production, the team has accommodated [redacted] with a replacement Maise handbagClient relations followed up with [redacted] on August **, and she was pleased with the resolution We thank [redacted] for being a loyal customer and look forward to seeing her in our stores Best, [redacted]

Dear Revdex.com, We have received [redacted] ***’s Revdex.com complaint regarding Liz Claiborne sunglasses purchased at [redacted] [redacted] also contacted the Company through the corporate website and received the following response on August *, 2014: Thank you for contacting Kate Spade & CompanyUnfortunately, we are unable to assist you with this inquiry as the [redacted] brand was purchased by [redacted] in May This means they have been the sole manufacturers of the brand We know [redacted] would appreciate hearing from [redacted] customers as much as we always didTherefore, do not hesitate to contact the customer service team directly Since sending the reply, we have not received any additional responses or inquiries from [redacted] and consider this matter resolved Best, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

Hello,Thank you very much for bringing this to our attention. We have reached out to the customer and have been able to provide a replacement tumbler and apology. We strive to offer great customer service appropriate the opportunity to correct this issue.... King regards.

Revdex.com: At this time, my complaint, ID [redacted] regarding Fifth & Pacific Companies, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Dear [redacted] , We are very sorry for your disappointing experience with your recent online order We have reached out to you directly to assist with placing a new order for a comparable handbag If you have any other questions, please let us know! We are always happy to help.Sincerely,kate spade new york Client RelationsTell us why here

Revdex.com:At this time, my complaint, ID [redacted] regarding Kate Spade & Company has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Our valued client has been extended our sincerest apologies, reimbursed appropriately and received an ammended offering on 11/*/14. Additionally, we have taken the opportunity to coach our on-line client relations team as a learning opportunity to fully resolve in the future to avoid such
concerns and disruption of service.Warmest Regards, *** ***
*** *** ***
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Dear ***,
Please accept our sincerest apologies for the difficulties you've experienced while shopping online with usIn this case, we have found these earrings in a store location and would be happy to price match them at the original sale priceAlso, the pending authorization
hold for your cancelled order should drop off from your account in the next few business days.We apologize for the inconvenience and appreciate you being such a loyal fan to our brandIf we can offer any further assistance, please do not hesitate to contact us backThank youKind regards,
kate spade new york
Client Relations

Our Kate Spade Saturday ecommerce team spoke directly with our client yesterday and to her satisfaction, resolved her concern.We are greatly appreciative of the opportunity to address her concerns and are pleased to enhance our client experiences in the future.Kind
regards,***

Hi ***,
We are very sorry for the disappointment and inconvenience while shopping online with usCustomer service is amongst our highest priorities and we apologize we fell short of your expectationsWe will be refunding your for the replacement key fob and have issued you a
25% discount off your next purchase.If there is anything else we can assist with, please let us know.
Kind regards,
kate spade new york
Client Relations