Kate Spade & Company

Revdex.com:they are replacing perfume [redacted] called me thanks
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,...


[redacted]

Hello,Thankyou for writing to us in regards to your recent Jack Spade eyewear purchase.We understand you are experiencing an issue with your eyewear lens and weapologize for this dissatisfaction. We strive to make customer service our toppriority and would be happy to...

send you a replacement pair of sunglasses, at nocharge to you.We appreciate you writing to us. Please let us know if you have any furtherquestions or concerns. Kind regards, TheJack Spade team ell us why here...

Dear [redacted],
We are very sorry for your disappointing experience with your jewerly along with our customer service. Please know, customer service and product quality are our top priorities and we apologize that we fell short of your expectations.
We would be happy...

to offer you a gift card for all items, upon receiving them at our corporate office.Thank you for your cooperation.
 
Sincerely,
kate spade new york Client Relations

Dear [redacted],
I will happy to assist and resolve this matter, but it is required that we locate your order and determine where your handbag was shipped to.  As soon as I am able to confirm this information I will be happy to provide a credit.  We have checked our store and online records and we have not located this purchase or proof of return.   We have thoroughly researched our records and are unable to confirm your claim.  We keep records or all claims in our department and have not located a claim for you.  Without this information we are unable to provide a refund. In order to assist we will need the following information.  Please advise specifically where your handbag was purchased. If this item was purchased with a credit or debit card, please provide a copy of yourreceipt or card statement showing the relevant transaction.Please additionally provide the address of where your shipped your return, along with the tracking information so we can confirm it was successfully delivered and signed for.Kind regards,
Kate Spade & Co

I was attempting to place an online order when I had a question regarding the application of a discount code. I telephone their 24 hour a day; 7 day a week customer service line. At this very moment I have been waiting for 50 minutes and I am still on hold. I have also tried to 'start chat' on line.....guess what, no response there either. This is totally unacceptable. I would like a response from the company as to the total disregard toward providing any kind of customer satisfaction. Needless to say, I am not placing any order with the tonight or ever. I will never purchase any Kate Spade product and will not hesitate to share this horrendous experience as a warning to others.
As I complete this review, it has now been over 1 hour of waiting on hold.......

Revdex.com:
At this time, my complaint, ID [redacted] regarding Fifth & Pacific Companies, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Thank you for writing to us in regards to your [redacted] gift card.We apologize for the inconveniences you have experienced while trying to get this matter resolved. We will be providing you with a kate spade new york gift cardin place of your [redacted] gift...

card.The gift card will be sent out in the mail as soon as we hear back from you with the confirmed mailing address.  Thank you again for reaching out.Kind regards,The kate spade new york team

Dear
Revdex.com,
We have received [redacted]’s Revdex.com complaint regarding Liz
Claiborne sunglasses purchased at [redacted].
[redacted] also...

contacted the Company through the corporate website and received
the following response on August *, 2014:
Thank you for contacting Kate Spade & Company. Unfortunately, we are unable
to assist you with this inquiry as the [redacted] brand was purchased by
[redacted] in May 2012. This means they have been the sole manufacturers of
the brand.
We know [redacted] would appreciate hearing from [redacted] customers as
much as we always did. Therefore, do not hesitate to contact the customer
service team directly.
Since sending the reply, we have not received any additional responses or
inquiries from [redacted] and consider this matter resolved.
Best,
[redacted]

We have reached out to our valued client and resolved the situation to her satisfaction.
Please do not hesitate to contact me with further details or concerns regarding.
Warmest Regards,
[redacted]
[redacted] Retail Operations

Revdex.com:At this time, my complaint, ID [redacted] regarding Kate Spade & Company has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Review: hello to whom this may concern in march of 2015 I purchased several products of kate spade and they were all defective perfume live colorfully 3,4 ounce body cream shower gel body lotion dusting powder everything was defective when I tried to return the stuff the store would not take them back after almost two weeks of sending the stuff back and fourth I decide to call this ladies company got no where this stuff is very expensive especially her perfume that alone was 95.00 however the company would not do anything so thats why the complaint was filed I did contact this company at [redacted] client relations and someone named sarah answered back and she basically made a fool of me so I decide to file this complaint maybe they will learn we customer do matterDesired Settlement: would like everything replaced at least the perfume and body cream they were the most expensive

Consumer

Response:

they are replacing perfume [redacted] called me thanks

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I didn't received the goods.

I bought goods from [redacted]) on June **, 2014.

My email is [redacted], order ID is [redacted], payment methods is credit card.

[redacted] used UPS, the UPS no is [redacted]. UPS shows the package delivered on 06/**/2014, left at Rear Door.

But I didn't receive the goods till today June **,2014.

I ask for a refund.Desired Settlement: I ask for a refund to my credit card as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought 5 items from juicycouture online: [redacted]But I only received 4 items from them.I e-mailed them and asked for the reason.They told me the undeliveried item because of out of stock.But they e-mail me the order confirmation was total 5 items when I bought online.and no one informed me the one item was out of stock.If they told me before shipped ,I would cancel the order.When I received the parcel,I just found that items one less.The less one is a jacket inside a set.Now I only received the pant.Now I required to return the pant because of the jacket in a set was out of stock.They answered me that I could return the pant ,but I should pay for the shipping cost.I thought it was unfair for me.That was totally their fault,why should I pay take the cost?Desired Settlement: refund the pant to me and responsible for the shipping cost.

Review: I received a Juicey Couture gift card with 198.00 left on it. I tried to buy a watch on the website but was told that they do not take that gift card anymore because they were bought out by Kate Spade. They said that I had to mail the gift card to this Kate Spade and Co. address in which I was reluctant to do. I photo copied it and sent it by certified mail. It arrived 2/*. Ups says it hasn't been picked up yet. I called the number now twice but it is just a recording saying that they are working on this if you sent in a card and you will hear something back in a couple of weeks. It has been 5 weeks since it arrived at their location and I haven't heard anything. I believe that I have given them sufficient time. I really don't know what the hold up so I would like someone to look into this for me. I do not know what else I could do. I just want an answer and my gift card to be converted into the Kate Spade like they said it would or for them to just give me my money!

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Kate Spade & Company has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

I ordered some salt and pepper shakers online, and they were broken when they arrived. I feel like they were packaged appropriately, but regardless, they were broken. I didn't discover this until over a month later, however, because they were a Christmas present and weren't opened when they arrived. I emailed customer service, and they said that they couldn't replace the shakers because they were sold out now (which is a bummer, but that's not really in their control) BUT that they would refund the full cost of them to my credit card, and that I didn't need to bother with sending back the broken ones because they didn't want me to cut myself. That's great customer service...even if I'd had to send them back, it would have been great (though slightly less convenient, sure), but the fact that they went above and beyond really means a lot, especially as a first time customer.

Review: I recently made two purchases through Kate Spade online in the last two weeks, in preparation for my wedding on April *, 2016. Days after purchasing the second purchase which matched the first purchase, they contacted me stating that part of the matching set was cancelled. As per their website, they will not accept the other two pieces of jewelry for return as it was sale items. Now I have a bracelet and necklace for my wedding, and no matching earrings.

I contacted Kate Spade regarding the cancellation as they provided no information regarding the return. They stated that there often is a delay with their inventory and it is no longer available. They stated they would find the item in store however; they did not follow through with it as I have not received information pertaining to the location of the item. I went back on their website and was able to reorder the earrings, now at full price. Not the sale price. I have yet to receive my refund. They now informed me that the earrings are on back order. I don't appreciate being lied to, or yanked around and hope this can be rectified immediately. I don't have time for a runaround as I'm getting married in a month.Desired Settlement: I'd like the refund of my first purchase they cancelled. I would like the purchase made a few days later of the earrings to be the same price I paid the first time, not the second time as they increased the price. I would also like the earrings as promised in time. I've now paid for them twice with no merchandise. Otherwise they need to accept return of the items that match regardless of their policy as I wouldn't have purchased an incomplete set.

Business

Response:

Dear [redacted],Please accept our sincerest apologies for the difficulties you've experienced while shopping online with us.In this case, we have found these earrings in a store location and would be happy to price match them at the original sale price. Also, the pending authorization hold for your cancelled order should drop off from your account in the next few business days.We apologize for the inconvenience and appreciate you being such a loyal fan to our brand. If we can offer any further assistance, please do not hesitate to contact us back.Thank you.Kind regards,kate spade new yorkClient Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The kate spade periodic surprise 75% sale is a bait and switch sell. I ordered an item and it let me go through the entire process and I received my order confirmation. Today I received an email canceling my order but suggesting that I place a new order on one of their new arrivals. When I called to ask about the order the representative told me that when the order was place there was enough in stock, but once they started to fill the orders they ran out and had to cancel. They shouldn't be able to try to sell you items that they actually do not have available for sale just to suggest that you go back and order something else.Desired Settlement: I would choose the Finish the Job settlement as I would love to have the bag ordered and that would be a positive outcome. I also believe that the company needs to change its policy in its online ordering that, it guarantees all orders placed online if not properly warned that their could be a shortage in supply even though it lets you place the order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Greetings: My experience with [redacted] is consistently bad. On 1/** I purchased 2 handbags described at 15 in wide. Upon receipt of the bag, it measured only 12in wide, too small for my laptop. I contacted [redacted] 2xs and was told in a very rude manner that they would send me a shipping label for the return. I never received the shipping label and contacted them again. I am a regular sopped at [redacted] Both in store and online [redacted] has terrible customer service and has misrepresented its merchandise.Desired Settlement: I want a refund for order [redacted] and the shipping label to return these items to get them out of my house.

Consumer

Response:

At this time, I have not been contacted by Fifth & Pacific Companies, Inc. regarding complaint ID [redacted].

Sincerely,

Review: On April [redacted] I emailed [redacted] to inquire on a pair of heels to see if they would be getting any more in my size. I received an email back from [redacted] telling me that unfortunately not, but she had located a pair in my size in [redacted]. After arranging payment and shipping, I received my order on April **. Unfortunately, I opened the box to find the wrong shoes. I went back onto their website to find that they had 2 different 'versions' of my shoe- but they were BOTH named Sliver and they were BOTH color-coded as "Ivory". After contacting [redacted] with customer service, I was told that the [redacted] store should have the correct shoe that I wanted but I would have to contact them myself. I placed a call to the [redacted] store, only to find out that they didn't have any pairs of the shoes that I wanted. Again, I called customer service back and talked to [redacted] was able to find the correct shoes in New York. Unfortunately, I now had to pay for them at an increased price as well as paying to have them shipped. I spent $5 having the incorrect shoes sent to me, $16 sending back the wrong shoes & $5 having the correct ones sent. [redacted] offered her apologies but said she couldn't offer me anything for my troubles & that I'd have to wait for customer care to contact me. After 5 business days, [redacted] sent me a coupon for 15% off a future purchase! This was a slap in the face- I can receive the same discount for signing up for emails. This was also insulting as all they seemed to care about was me spending more money. After writing back, I was told that my issue would be investigated and I would hear from someone in ANOTHER 3-5 business days. It has now been 5 business days & I have heard NOTHING. For such a high quality standard that [redacted] holds themselves to, I was very much disappointed in their lack of customer service. This, by far, is the worst customer service I have ever received anywhere.Desired Settlement: I would like a refund for the $5 shipping that I paid to have the incorrect shoes shipped to me. I would also like a $16 refund for the shipping that I had to pay to send the wrong shoes back. I would also like a discount/refund on my purchase from the New York Store so that my New, correct shoes match or ARE LESS than what I originally expected to pay. I was told originally that they were $130 and the final price I paid for the CORRECT shoes was $170.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Fifth & Pacific Companies, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,