Kate Spade & Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I emailed ** *** as per the instructions and ** *** said they'd help me and correct the issue and have someone get in contact with me and I am still waiting and this is riduculous.
No one will accept any responsibility for this and I will go to social media to get my point heard if it is necessary** *** and and Kate Spade and *** *** are not the companies I thought they were
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Fifth & Pacific Companies, Inc. regarding complaint ID ***
Sincerely,
*** ***

Dear ***,
We sincerely apologize for any disappointment in this matter.
Upon reviewing your order, we did see that based on the prior accommodations made on previous orders, you were informed that we would be unable to offer any discounts
on future ordersThis does not mean that we would not assist in providing a resolution, should an item arrive in less than pristine condition, as we always want to ensure you receive your items in perfect condition.When our Customer Care team was informed of the condition of the Sawyer Street Tori, they were able to locate a replacement for youIn this case, they provided you with the option to return the Tori back to us for a brand new replacement, or the option to return the item for a full refund of the purchase priceYou choose to receive a replacement, so a *** label has been sent to your email address to return the less than perfect item back to us, and a new Sawyer Street Tori is on its way to youThank you for your cooperation.
Sincerely,
Client Relations
kate spade new york
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, my complaint, ID *** regarding Fifth & Pacific Companies, Inchas been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***

Dear ***,
We are very sorry to learn that you are experiencing an issue with your kate spade new york handbagWe offer a one year warranty for manufacturing defects and would be happy to assist you.We have already requested images of your handbag so we may review the
problemWe will then offer you an accommodation under the warranty.Thank you for your cooperationKind regards,
kate spade new york Client Relations

Revdex.com:
At this time, I have not been contacted by Fifth & Pacific Companies, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Dear [redacted],
I will happy to
assist and resolve this matter, but it is required that we locate your order
and determine where your handbag was shipped to.  As soon as I am able to
confirm this information I will be happy to provide a credit.  We have checked
our store...

and online records and we have not located this purchase or proof of
return.   We have thoroughly researched our records and are unable to
confirm your claim.  We keep records or all claims in our department and
have not located a claim for you.  Without this information we are unable
to provide a refund. In order to assist
we will need the following information.  Please advise specifically where
your handbag was purchased. If this item was purchased with a credit or debit
card, please provide a copy of yourreceipt or card statement showing the relevant
transaction. Please additionally provide the address of where your shipped your return,
along with the tracking information so we can confirm it was successfully
delivered and signed for.Kind regards,Kate Spade & Co.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
At this time, I have not been contacted by Fifth & Pacific Companies, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have supplied Thai to you many times as well as sent the purchas defails
I have been advised many times you will handle this and you never do and then you ignore me continually
I have been reaching out for help in this for many months now
it was returned to you at
kate spade as your customer seri de team advised 
I would like to have you issue the credit due to me once and for all please
please email the credit to me 
[redacted] 
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],
We are very sorry for your disappointing experience with your recent online order.
We have reached out to you directly to assist with placing a new order for a comparable handbag.
If you have any other questions, please let us know! We are always happy to...

help.Sincerely,kate spade new york Client RelationsTell us why here...

Hello,Thank you very much for bringing this to our attention.  We have reached out to the customer and have been able to provide a replacement tumbler and apology.  We strive to offer great customer service appropriate the opportunity to correct this issue....

 King regards.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am concerned that the company is maintaining its position that no future accommodations will be made on my account because they made accommodations for issues with prior orders. I find that unacceptable.
First of all, let me clarify that the customer service did not offer a replacement until after I have filed a complaint. At first, they indicated that there were no replacements available, which apparently is not true. When I was contacted regarding this complaint, only then they offered a replacement. I have received the replacement, and I am satisfied with it - there are no defects. I have mailed the defective bag back. So, this immediate issue is resolved.
However, the company is still insisting on "no accommodations for ANY future orders", and I find that troubling. I would like to have the company's confirmation that I will continue to receive good customer service in case I experience any issues in the future should I decide to return as a customer. This means that the company will sincerely try to work with me in case issues arise.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
We have received [redacted]’s Revdex.com complaint regarding her handbag.
Please know, the Company has a one-year warranty on...

kate spade new york products in which we are happy to assist with manufacturing defects.
Our client relations team has been in contact with [redacted] about her handbag. After carefully reviewing the images provided and speaking with production, the team has accommodated [redacted] with a replacement Maise handbag. Client relations followed up with [redacted] on August **, 2014 and she was pleased with the resolution.
We thank [redacted] for being a loyal customer and look forward to seeing her in our stores.
Best,
[redacted]

hello,
we appreciate the opportunity to assist our customer with this inquiry and are confident we will come to a happy resolution. we will contact customer directly to assist with request....

please feel free to contact me for any additional information.
kind regards!

Revdex.com:At this time, I have not been contacted by Kate Spade & Company regarding complaint ID [redacted].Sincerely,
[redacted]