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Kate Spade & Company

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Reviews Kate Spade & Company

Kate Spade & Company Reviews (91)

Review: I ordered 3 bags on [redacted]the order number is [redacted],I used third party to carry these bags.Because I ever heard that [redacted] always short some items,so I let the man who received the packages check the package,then I found there is only 1 bag in the package,shorted two bags.So ,I contacted the [redacted] on Feb *,they tell me the will issue the credit of the missing items,and it usually take 3-5 business days.After 10 days,I checked my account,there is no credit,so I contact them again,and the customer service tell me it still processing. 20 days later,my patient was totally ran out,and contact them again,this time they tell me,because me used third party to carry the package ,it is 20 days and we do not responsible for international,oh my,please,the items was missed in US,and I contact [redacted] as soon as the package was delivered,Third party is a poor excuse to cover fault.Desired Settlement: Refund the missed items

Consumer

Response:

At this time, I have not been contacted by Fifth & Pacific Companies, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I am in chaina. I places a order for some handbags on 2014/8/** on website , and the order number was [redacted].

On 8/**/14, I have recieved my parcel, but I am very disappointed, because the bags is not mine. my order number is [redacted], but I recieved order [redacted].

I wrote to kate spade US to reflect the situation, but they said "we are unable to assist with the return shipping if the order has been taken outside the united states. "

I am in china, the return shipping is very expensive, so I told them to afford my international freight totally, since this fault isn't mine. But Kate spade US refused to do sDesired Settlement: I hve two suggestions ,either of it is OK.

1.The wrong package only have 5 bags.Only “[redacted],black” on my shopping list, and “[redacted]” is right type but wrong color. I can keep these two bags, cost is $159+$179=$338.

The rest is not suitable for me, only be sent to others or returned back, in order to avoid expensive international freight (about $200), I suggest you consult superior leadership, consider if you can take back the refund to me. The refund fee is: $169+$79*2+$69=$396, and the goods left here yet.

2. No [redacted] order total amont is $665,My order total amont is $739, refund me $739-$665=$74

Business

Response:

We have reached out to our valued client and resolved the situation to her satisfaction.

Please do not hesitate to contact me with further details or concerns regarding.

Warmest Regards,

[redacted] Retail Operations

Review: Purchased 4 items;

kate spade gold signature ring size 7 $48 [redacted]

kate spade hold punch spade necklace in gold $48 [redacted]

yaletown multiprint [redacted] large cosmetic bag $55 [redacted]

yaletown multiprint 923 small cosmetic bag $48 [redacted]

brand new tags still attached on all items except the ring, the ring I wore 4 times it caused a serious rash and broke me out in hives. Brought all the merchandise including the ring and all tags attached to the store which is 45 minutes in each direction from my home (carlsbad location) asking for a refund or store credit and they refused to help me, when I asked to speak to a manager she offered me like $10 an item in store credit - not acceptable tags are attached all items are brand new with exception of ring worn 4 times causing allergic reaction. At this point I do not want store credit because I will never be shopping with them again due to this horrible experience. I want a check for the merchandise total $199 plus 9% sales tax in san diego issued in the form of a check.

= 216.91 and a prepaid return label to mail this stuff back to them at their expense. I did my due diligence driving over 1.5 hrs to attempt to make this right and they refused to help me, now it is their turn to take accountability and fix the issue. I cannot wear their jewelry clearly it causes a reaction and I am not willing to break out in hives againDesired Settlement: I want a check for the merchandise total $199 plus 9% sales tax in san diego issued in the form of a check.

= 216.91 and a prepaid return label to mail this stuff back to them at their expense.

Business

Response:

Dear [redacted],We are very sorry for your disappointing experience with your jewerly along with our customer service. Please know, customer service and product quality are our top priorities and we apologize that we fell short of your expectations.We would be happy to offer you a gift card for all items, upon receiving them at our corporate office.Thank you for your cooperation. Sincerely,kate spade new york Client Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have mailed back the items per their prepaid label provided and show proof of delivery today. Assuming they issue the credit in full this issue is in fact resolved!

Sincerely,

Review: I purchased a pair of sunglasses in late 2014 from the Jack Spade store in [redacted]. Shortly after my purchase, the store was shut down. In early 2015, I noticed the lens had a small bubble. It has since ballooned to cover a large portion of the right lens. I have also noticed other smaller bubbles beginning to form. I suspect the polarization is defective.

I contacted the company via email on June *, 2015. I would have visited the store, but it no longer exists. Here is the response:

We partner with [redacted] to produce JACK SPADE eyewear. We are happy to repair any manufacturing defects in materials or workmanship, as long as the frame is available. Please download the attached warranty form and return the completed paperwork, frames, and a $15.00 processing fee to [redacted], and they will be happy to evaluate it ([redacted]'s mailing address is provided on the form). Please note, [redacted] will not assume responsibility for any items they do not have record of receiving, so we recommend to use a traceable method of shipping. If you have questions, we invite you to email [redacted] directly at [redacted]. Also, if damage is caused by regular wear and tear, charges may apply. (No worries though—[redacted] will contact you for the green light before any work is performed.)

So in order for the company to replace a defective product, I have to pay a $15 processing fee, shipping (trackable), and may face charges if damage may have been caused by normal wear and tear? Does this seem fair?Desired Settlement: I never buy sunglasses online for this reason. Had the store not closed down, I'm sure the sales staff would have gladly replaced the product. I believe the company should replace the product free of charge.

Business

Response:

Hello,Thankyou for writing to us in regards to your recent Jack Spade eyewear purchase.We understand you are experiencing an issue with your eyewear lens and weapologize for this dissatisfaction. We strive to make customer service our toppriority and would be happy to send you a replacement pair of sunglasses, at nocharge to you.We appreciate you writing to us. Please let us know if you have any furtherquestions or concerns. Kind regards, TheJack Spade team ell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I truly appreciate the prompt response from the business and believe this was an anomaly and not consistent with their normal business practices. [redacted] was a great help and deserves a lot of credit for the way she handled the situation.

Sincerely,

Review: I purchased 2 handbags on line shopping, but only 1 item received; The order no is [redacted]; The package was delivered by UPS first, to an US address, then be transfered to a 3rd party for delivery to China. When I received the package, the weight is 2.9lbs, and from the UPS trace the package is 2.90 lbs as well.

I doubted only 1item was shipped. I emailed many times to KS, but they always said 2 items were shipped it was a problem of the 3rd forwarder.

I required them to weigh the weight of 1 bad, if one bag is about 2.0lbs, obviously 2 items should be more than 4.0 lbs, should be more heavier than the UPS record( I believe UPS have a accurate system on weight recording).

I have all the photos to show the weight of the bag I received, the same as the UPS bill.

I request KS return the value of the missed bag to me or resend the 2nd bag to me.Desired Settlement: Refund cash or delivery the 2nd bag

Review: I am in this company [redacted] website to buy a bag(Order [redacted] ),

After submitting the selected color found errors,

Immediately notify the company to help me change the color of product orders, for various reasons they will not let me fix my order colors.

They do not provide basic services to humanity, but also consumers themselves to bear the consequences.Desired Settlement: I just want to specify the color of my bag and I do not want to affect me the wrong order.

Review: I ordered an item from Kate Spade and Company early December. Shortly after receiving the item (a key chain) it broke and I contacted Kate Spade via email to inform them of the issue. Customer care instructed me to return the item via a return [redacted] label provided me via email. They also informed me that they would sent me a new key chain free of charge. On December **, 2015 the new key chain was shipped to me and on December **, 2015, I returned the old broken key chain via [redacted] (tracking no. [redacted]). In the mean time I received several email correspondences from Kate Spade customer care about the item one of them stating that if the item was not received by early January my account would be charged a second time for the item provided. I contacted Kate Spade in December via email and they sent me a email response stating the item had been received in their processing center on 12/**/2015 and it would take 5 -10 business days to process the item into their system. This email also stated YOUR ITEM HAS BEEN RETURNED AND WE GUARANTEE YOUR CARD [redacted] WILL NOT BE CHARGED FOR THE ITEM WE RESHIPPED OUT TO YOU. This email also informed me to disregard any future emails regarding the return of the item. ON January **, 2015, I received an email via KATE SPADE customer care that my card had been charged in the amount of 47.50. I contacted customer care and they informed me that the item had been received via [redacted] but I was still charged.Desired Settlement: I want to be refunded the monies asap. Customers should be aware of poor customer service and poor quality products.

Business

Response:

Hi [redacted],We are very sorry for the disappointment and inconvenience while shopping online with us. Customer service is amongst our highest priorities and we apologize we fell short of your expectations.We will be refunding your for the replacement key fob and have issued you a 25% discount off your next purchase.If there is anything else we can assist with, please let us know. Kind regards,kate spade new yorkClient Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Black Friday I purchased a wallet for my wife for Christmas on order # **(a purse was also purchased). The purchase price of the wallet was $79.99. I received an email confirming the order, then an email saying the wallet wasn't available, then an email that the wallet was ready to ship. I was confused (since I had been emailed 2 different things) and I called the Kate Spade Customer Service. I spoke with [redacted] (extension **) for an hour trying to resolve the issue. I was told the wallet wasn't available. If you went to the website - which I did while on the phone - the wallet was still available to be purchased. Explaining that to **- she told me to pick a similar wallet and she would bill me but credit the difference of the new wallet to the original. I picked one that was ordered on order # **. I received the wallet, but was never credited. I called back this time after speaking to a representative for 20 minutes and going through the same motions I asked to speak to a supervisor. The [redacted](spoke with him on 1/**/2014 at 5:20 est) told me I could have 20% off. This is not what I was told, not what I was promised originally so I responded that it was not ok with me. His response was for me to ship the wallet back. (As a side note, Kate Spade is currently offering 15% off of the website - so an additional 5% seems quite small no matter what the issue).

I feel like the wallet was NEVER available for $79 on black friday. I feel like they were never going to credit me. They were hoping that I wouldn't notice that I had not been credited $110. Their attitude and the hassle is completely representative of this. Keep me on the phone as long as possible so I will get aggravated and forget it.Desired Settlement: I would like the $110 credit that I was promised in the first place.

Business

Response:

hello,

we appreciate the opportunity to assist our customer with this inquiry and are confident we will come to a happy resolution. we will contact customer directly to assist with request. please feel free to contact me for any additional information.

kind regards!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On November **, 2014 I ordered a [redacted] Spade Reed Leather Money Clip Billfold (Navy) from the [redacted] Spade Surplus Sale for $69.00. Including tax ($6.11) and shipping ($5.00), the order totaled $80.11.

On December *, 2014 I was notified that the item ordered was shipped.

On December *, 2014 my credit card was billed for $80.11.

I received a package from [redacted] Spade on December *, 2014 containing a Mitchell Leather Wallet (Black) with the invoice stating I should have received the Reed Leather Money Clip Billfold.

I immediately contacted [redacted] Spade customer service via phone and spoke to [redacted]. She explained that there was no Reed billfolds in stock and I needed to settle for a refund due to the wrong item being shipped. I explained during my conversation that this was a Christmas gift requested by a family member. She mentioned there was nothing more [redacted] Spade could do other than offer me 10% off on a future purchase. I explained to her that this was unacceptable, however as a customer I had no choice. I had an item I didn’t want and was charged for an item I should have had in order to gift for Christmas.

[redacted] offered to send me a return shipping label – which she stated I would receive that day (December *).

I did not receive the label and contact [redacted] Spade customer service again on December **, 2014. I spoke to [redacted] and explained my plight again. She also mentioned that [redacted] Spade could only offer me 10% off on a future order due to the mixup. She also mentioned that she will resend a return shipping label which I should receive that day (December **).

I did not receive the return shipping label until December **, 2014. I shipped the item for return on December **, 2014 and it was received by [redacted] Spade on December **, 2014.

I received a confirmation email on December **, 2014 from [redacted] Spade notifying me of the return confirmation. While the invoice in the email correctly stated that $80.11 should be return, the processed return was only $74.69 – posted to my credit card on December **, 2014.

I am furious due to the following points:

1. Due to [redacted] Spade’s mixup, I should have received an immediate refund for $80.11 on December *, 2014. My refund status/processing should not have been contingent on timing to return the product.

2. The error of sending incorrect item was [redacted] Spade’s fault, therefore I should not be receiving a refund less than the amount I paid for the original transaction ($74.69 is less than $80.11).

3. When I inquired for a similar replacement – [redacted]spade.com shows a Mitchell Money Clip Billfold in Navy ([redacted]) - I should have been offered any full price item for the cost I paid for the original item.

4. [redacted] Spade currently has the item listed ([redacted]) on its website even though I was told twice there was none of that item left. Please provide a valid explanation why I was told one thing, however [redacted] Spade’s actions tell a different story.

5. I could deliver a Christmas present to a family member as they had requested… [redacted] Spade’s inability to sympathize is telling of a company and how it treats customers. By the time I was able to find another store that had the item, it was a) too late and b) beyond my price point for the gift ([redacted])Desired Settlement: A total refund of $ which includes: $175.67 and a coupon code for 25% off of a future purchase at [redacted] Spade.

1. A processed refund on of $5.42 (the different in the amount owed vs the amount refunded on December **) and an explanation for the discrepancy.

2. The amount of the cost of the same product at another retail outlet - $170.25 ($148.00 cost + $9.25 taxes + $13.00 shipping)

3. A logical explanation WHY [redacted] Spade stated there was no more of the item in stock on both December * and December **, yet has posted the item for sale on December ** (for $99.00).

4. An opportunity to purchase the item from[redacted] Spade at the price listed on November ** ($69.00) with expedited shipping at no cost to me.

5. An opportunity (coupon code) to purchase a future item at a 25% discount for the time I have wasted dealing with this. (not the original 10% offered).

Review: I bought 3 wallets on katespade.com many days ago,but when I received the package,I saw the things is not my,and the invoice in the package is not my,so I wrote to the Customer Care,and tell them they shipping the wrong goods to me.I said maybe they can refund the price difference,but they said they can't do that ,asked me return the package to them ,and pay the shipping fees!

I think it's unfair! It's not my fault !Why I must do that?

Look foward to your reply by email.

Thank you so much!Desired Settlement: refund the price difference or they pay the shipping fees and full refund!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My order number on [redacted] is [redacted]

I bought 2 items from [redacted] around Feb.**, on a sale price.

After my payment I was not able to receive any confirmation email or notice, neither can found trace of my order in their website.

After I called and online chatted with them, I finally got my order number.

They said they will resend the confirmation email, but in the end their agent find the system does not allow the resend. So they can only give me the shipment info in the online chat.

They ship the items via UPS, and it is a nightmare. The UPS guy did not deliver the items and they deliver back to the kate spade after 3 false delivery attempts.

I have contacted [redacted] twice during the delivery period, and they promised me to contact UPS to solve this.

But today UPS still send back the item to [redacted]. I contacted [redacted] and they claim they will only give me a refund but I can not get my item on sale price. If I need the item, I have to make another order and pay more.

I think it is not my problem to miss the item. [redacted] hire the unreliable UPS to ship their goods, and now I have wasted too much time on this order for nothing. It is not fair.Desired Settlement: I hope [redacted] can ship the items again at the price I bought.

And I hope some one in charge to fix their website problems to avoid more people wasting time on track their order.

Review: I purchased a necklace that broke less than a month after purchasing it. The store I bought the necklace from no longer carried the item and was advised to contact juicy couture directly for warranty replacement. I expect the quality of their work to last greater than a month. No company should be allowed to charge $58 for a necklace that won't last a month and not be expected to replace it with the same item or the current version of the same item. I contacted them and they said because they no longer carry that item there is nothing they can do?? Excuse me?? I've had this thing now for a little over a month and there is nothing you can do about it? I feel cheated and taken advantage of. I also feel like returning the juicy couture watch I purchased at the same time for my little sister in fears that that too will break and that they won't do a thing about it. A company that doesn't stand by their product shouldn't be allowed to sell anything.Desired Settlement: I want that necklace replaced because I want to believe I spent my money on a company that produces quality items. I'm hoping the necklace I bought, and that broke shortly afterwards, was just a fluke in the overall quality of their work.

Same necklace or the most recent variation of that same style necklace please.

Consumer

Response:

At this time, I have not been contacted by Fifth & Pacific Companies, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I placed an order with [redacted] over a month ago . The item was on sale and had a further 30%discount applied due to a friends and family discount. When my shipment arrived it was someone else's order. I informed them of this and I sent the incorrect merchandise back. I had hoped that they would simply send me my order but as they were out of stock I was told that they would apply the 30% off friends and family discount to my next purchase (their response is below). I followed their instructions and submitted my new order to them by email as directed. However in their reply they said they were unable to credit the account because the items were on sale.

I responded by pointing out that my original order was a sale item and the friends and family discount was applied after the fact. I also pointed out that NOWHERE in their customer service response were any stipulations placed on the 30% off offer and that to place stipulations on this discount after the fact was an unethical business practice.

Their response was that because of the type of sale when I purchased my new item (a surprise sale) that no further discounts could be made and that if I read the fine print on the surprise sale website it would explain this to me.

I contend that if there were restrictions for the 30% discount that they should have been provided upfront and not communicated AFTER the second order was submitted.

I have acted in good faith by shipping the incorrect merchandise back to them yet they refuse to honor a discount that they provided to me and are claiming that even though there were no restrictions placed on my discount that somehow I should have known that the discount would have restrictions!

Please let me know if I have any further recourse in this matter. Below is their description of the discount after my first order was not received.

"we understand that this matter is an inconvenience and we would like to extend the same friends and family offer that you received on your original order and we are happy to provide you with 30% off your next order. you may call us at the number provided below and one of our phone representatives will be happy to assist you in placing a new order with the 30% off promotion or you may respond directly to this email with a new order number so that we may credit you the 30% difference. again, we apologize for the inconvenience this matter has caused and we want to thank you for you patience and understanding.

if you have additional questions or need assistance with anything else, please contact us by calling ###-###-#### (u.s. and canada) or ###-###-#### (international). for your convenience, we are available 24 hours, 7 days a week.

kindly,

[redacted].

customer care

kate spade new york

[redacted]Desired Settlement: I would like them to honor the 30% discount on my most recent purchase.

Business

Response:

Our valued client has been extended our sincerest apologies, reimbursed appropriately and received an ammended offering on 11/*/14. Additionally, we have taken the opportunity to coach our on-line client relations team as a learning opportunity to fully resolve in the future to avoid such concerns and disruption of service.Warmest Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchase a handbag and a pair earrings from Kate Spade approximately 2 months ago. Subsequently, Kate Spade shipped me someone else's order in error. I contacted the company to advised them of such and they sent me a return label to ship the order back to them. Kate Spade confirmed they received the order on 5/** however; two weeks ago due to their negligence they charge me for the items which were $158.00, for them not receiving the shipped order after they had already confirmed receipt of the order. At that point it caused my account to go into an overdraft state; costing me additional $35.00. I called Kate Spade and spoke to several Supervisors whom agreed it was a mistake and agreed to credit my checking account for the $158.00 plus the $35.00 overdraft fee. I did received the $158.00 credit within a few days from my initial call. The $35.00 has been outstanding for two weeks now and I am very upset about this. I need your help in getting my refund please. Kate Spade is a very unorganized Retail Store. The customer service left a lot to be desired. I would never shop there again. Please note this in your records so other customers will see their online website is very unprofessional as well as the Retail Store's Supervisors!Desired Settlement: The additional $35.00 I have been waiting for.

Consumer

Response:

At this time, I have not been contacted by Fifth & Pacific Companies, Inc. regarding complaint ID [redacted].

Sincerely,

Review: Over the last 6 months my husband, [redacted], has purchased over $1500 worth of product for me for gifts from Kate Spade. The least expensive item, an orange and pink tumbler at $18, has an issue with the lip of the cup in one small area coming unglued. He called this morning 6/*/2015 to have it replaced since it is defective...COMING UNGLUED. It has been a hand wash only item and I have only used 3 times since I received it. He spoke with a phone rep that was very rude and said it had a 14 day return policy. That only applies if I am trying to send back. This is a DEFECTIVE product that I want replaced. His comment was, "you mean you are refusing to replace a defective product that is only worth $18 and lose business from someone that has spent $1500 in the last 6 months?" Her comment back was, "that is what I am telling you." Without a doubt, this is the rudest rep and worst customer service I have ever heard of. While $1500 may not be a lot to them, it is a great deal of money to us. I expect phenomenal service when we make large purchases. It is more out of principal as this was the least expensive item but service should be on point regardless of dollar amount. And seeing our account and how much he has spent with them in the past 6 months...the way they handle it dictates whether they get return business or not. I am livid that a company would be so ill and ignorant to a customer. This product is under warranty and I want it replaced as promised. It is fraudulent to advertise as under warranty and then refuse upon a defect.Desired Settlement: replacement and apology. This is ridiculous to treat customers rudely like this. We are not rich, this was hard earned money and a splurge that is much regretted now.

Business

Response:

Hello,Thank you very much for bringing this to our attention. We have reached out to the customer and have been able to provide a replacement tumbler and apology. We strive to offer great customer service appropriate the opportunity to correct this issue. King regards.

Review: On 9/**/13, I ordered (3) skinny mini bow bangles in lilac (item # [redacted]) and (8) come full circle idiom bangles, clotted cream (item # [redacted]) from [redacted].

I received my items and am very pleased with the actual bracelets, but what I am not pleased about is the false advertising.

When you go to the web site, and look up these items, or bracelets in general, they clearly show in the advertisement a [redacted] gift box along with photos of the bracelet by itself and a photo of the model wearing the bracelet.

I ordered the eleven bracelets as presents and from the advertisement believed that each bracelet was going to come in an individual [redacted] gift box.

This was not the case.

The bracelets were delivered in bulk.

I tried to contact [redacted] customer service and thought I was getting somewhere. They said they were going to send me the gift boxes.

They sent 3 and a whole lot of tissue paper.

I bought 11 bracelets for 11 people who all work for me at the same company.

I bought ELEVEN!

I am just asking for what they advertised.Desired Settlement: I am just asking for what [redacted] advertised and what I paid for.

I would like the remaining EIGHT [redacted] gift boxes advertised on the web site to be delivered to me.

Consumer

Response:

At this time, I have not been contacted by Fifth & Pacific Companies, Inc. regarding complaint ID [redacted].

Sincerely,

Review: Hello,I bought the beverly [redacted] handbag from [redacted] two months ago and send it to a friend of mine in China as gift.The order number is #[redacted].When she began to use it she found that one of the metal bauble closures had fallen away from the handbag! The product I purchased was defective and hard to repair.So I email to the kate spade cumstomer service to solve the problem and offered photos showing the extent of damage. But they refused to return,refused to reship and refused to refund!As this order was placed and shipped in April, and it is now almost the end of June, they said they would be unable to accept a return of this order as it is outside of our allowed 30 day return period.It's not fair.I received shipment containing damaged goods. My new handbag has gone west after just one month!Desired Settlement: I claim for a refund $126.65 of the item for me,or get a permission to reship to me kindly. Thank you very much and wait for your reply!

Consumer

Response:

At this time, I have not been contacted by Fifth & Pacific Companies, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I had a Juicy Couture gift card. Come June, I tried to use it but realized that the stores have closed in the area. Giving the # in the back a call, the customer service representative had informed me to mail the gift card with a letter stating that I would like the card value exchanged out to another Kate Spade brand's card. I did as followed and mailed the card out to the [redacted] office address that was provided. Come September, I still did not receive a replacement, I called and emailed a number of times, the representatives never called me back or replied back to the emails. I had somehow obtained the [redacted] office number and gave them a call and the [redacted] will always transfer me to a person's VM and I have left voicemails in a Number of peoples inboxes requesting a call back since September until NOW (December). No one is helping me with this and I am being scammed by not being paid back for the gift card amount that they had told me to send in with the directtions that was given to me. I am not even requesting something that isn't mine, I am wanting to speak to someone in regards to this matter rather than be put into Voicemail MULTIPLE TIMES A DAY, EVERY WEEK. Talk about brand imaging. HOW HORRIBLE can customer service be. I would like no more delays in this matter.Desired Settlement: I am requesting that you all send me the replacement gift card that should have happened MONTHS ago. I should not be having to wait MONTHS after MONTHS for money that is mine.

Consumer

Response:

At this time, I have not been contacted by Kate Spade & Company regarding complaint ID [redacted].Sincerely,

Review: I purchased a pair of shoes from [redacted], during an online sale (order #[redacted]). Since items were heavily discounted, they were to be final sale with no exchanges or returns. I have purchased many items from [redacted] and am familiar with the quality and sizing of their products. This time I purchased a pair of shoes, and when I received them it was very clear that they were damaged. The shoes have glitter on them and the glitter has not been properly sealed on, so that the shoes have several bare spots where the glitter has already come off even though the shoes are brand new and have never been worn. When I took the shoes out of the box, glitter flew EVERYWHERE and was all over my house even though I only tried them on for a few minutes. As I stated previously, glitter is missing in several places from the shoes and there are bare areas with absolutely no glitter. I own 2 pairs of [redacted] glitter shoes already, and they are both of exceptional quality. The glitter does NOT shed and there are NO bare spots. I was expecting the same quality with this purchase since as there was no mention of them being defective or damaged on the website; they were supposed to be first quality, the same as my other items. I have contacted customer service twice. The first time I was informed that all purchases were final and the customer service agent was "sorry for the inconvenience" of receiving a defective item that could not be worn. When I contacted the second time I was told by the customer service agent ([redacted]) that a special request had been submitted for my return (request #[redacted]), and that I should hear back within 3-5 days. That was on December [redacted] and I have heard NOTHING. [redacted]'s customer service is terrible. There was no stipulation that the product I was purchasing was defective, and they are refusing to accept return of a clearly defective and damaged item. I would like a FULL REFUNDDesired Settlement: I would like a full refund with return shipping of the defective item paid by [redacted].

Consumer

Response:

At this time, I have not been contacted by [redacted] New York regarding complaint ID [redacted].

Sincerely,

Review: I submitted an order at 7:45am today but wrote an email to cancel the order within 30 minutes. When I did receive an email hours later, I was informed that most items were packed and shipped within minutes of ordering (nothing specific about my items, however). Also, because of the return policy, I would be unable to return the items because they were on sale. I had no need to return items that had not been delivered and likely not even shipped! I found this to be quite unreasonable given my extremely rapid response to fix the error.Desired Settlement: I believe that my order should be canceled as requested and my payment reimbursed in full.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Fifth & Pacific Companies, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

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Description: WOMEN'S APPAREL-RETAIL, FASHION ACCESSORIES

Address: 2 Park Avenue, New York, New York, United States, 10016

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