Kayak.com

Review: Kayak.com listed several flights. I booked my flight and sent my friend the link to buy the same flight. She immediately tried to book the same flight. She was unable to do so. When I repeated the same search to help her, several more flights at a cheaper flight were listed after I had booked my longer, more expensive flight. She was able to book a non stop flight for much cheaper and I was stuck with my longer, more expensive flight. This seems very misleading on the part of Kayak.com and it a very shady business practice.Desired Settlement: I would like my flight fully refunded.

Business

Response:

KAYAK is in receipt of this complaint. As KAYAK is a US company, KAYAK is prohibited from displaying fares of certain carries as governed by the US Treasury Office of Foreign Asset Controls. Thank you.

Business

Response:

KAYAK is in receipt of this complaint. As KAYAK is a US company, KAYAK is prohibited from displaying fares of certain carries as governed by the US Treasury Office of Foreign Asset Controls. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I booked a hotel stay with KAYAK for the [redacted] in[redacted]. This property was taken over by another investment company and is no longer a [redacted] property. I paid for [redacted]--their name and their reputation. I have never even heard of the name of the new owners and they certainly do not have the reputation of [redacted]. KAYAK was extremely rude to me on the phone, told me it was all the same people there (not true as [redacted] management is gone) and refuses to refund my money. They are still advertising and booking this property under the name of [redacted] even today on the site. The property changed hands back in January. When I called they claimed they knew nothing about it even though the hotel told me everyone was informed in January. I was never contacted or informed by KAYAK or the new owners. This is totally deceptive.Desired Settlement: I want a refund or some credit toward my stay. I am paying a premium price because of the [redacted] name--that is what I bought. They should not be able to "bait and switch" like that.

Business

Response:

KAYAK is in receipt of this complaint. This reservation was completed on [redacted]

via KAYAK’s booking option. This report

was shared with KAYAK’s hotel data team and the information was updated. [redacted] is the service provider for this

reservation. For further assistance with

this reservation and the name change of the hotel please contact [redacted]

service center at the number listed on your email confirmation.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: it is a cop out. Kayak is the company that I went to and they should take responsibility to ensure who they list and automatically send me to on their site is credible. Consumers are not aware they are booking through other companies.

Sincerely,

Business

Response:

For clarification, KAYAK lets you easily compare hundreds of travel sites at once. Once you find the booking option that you like, KAYAK gives you choices where to book. You can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers. The service provider for your reservation is [redacted]. Upon selecting to book using KAYAK's booking option it was stated that the reservation was being completed on [redacted] via KAYAK's booking option and that [redacted] would provide the customer service fo rhtis reservation. For further assistance please contact [redacted]'s service center. Thank you.

Review: I bought 4 tickets Tampa/Rome round trip (leaving on July 31st 2014 and going back on August 19th) and 4 tickets Rome/Palermo round trip (leaving on August 1st and going back on August 19th). All using www.kayak.com. First 4 tickets "went" (you have different options when you buy tickets through this website) purchased with Kayak, the second 4 tickets "went" purchased straight with the Airline (Iberia). All tickets were purchased on May 16th 2014 on...Kayak.com!On May 25th I get an email from Kayak...call because one of the flights has been cancelled..OK. The nightmare has started since..and has NOT been resolved!! Phone calls never returned, supervisors disappearing after 1 follow up call, lie after lie after lie. They said that a connecting flight from Miami to Tampa has been cancelled...flight 7097 operated by American Airlines leaving Miami at 9:50 pm getting in Tampa at 10:45 pm. If you check their website...they are still selling the same flight (as available) up to today's date June 1st 2014. FALSE ADVERTISING!!!The only offer made by them was to change to an earlier flight from Rome to Tampa...and I would loose the money for my connection Palermo to Rome or I have to fly the night before to Rome and pay even the hotel!!!Nobody is solving my problem...no supervisor is getting back to me! I sent them 3 emails, in 1 I said that I would report them to the Revdex.com...nobody cared, so this why I'm reporting them.Desired Settlement: The only thing I'm asking is to have the cancelled flight to be replaced with one of the Hundreds of flights that are available from Miami to Tampa at the same time range provided on my original purchase. So I wouldn't have to loose any money.The only problem...they don't want to pay for their mistake!!! They are telling me that the Airline is not paying for it! I didn't pay the Airline...I paid Kayak!!! And in AMERICAN DOLLARS!

Business

Response:

KAYAK

is in receipt of this complaint. KAYAK has shared this with

[redacted] operation center as they are the service provider for

the canceled reservation. For further assistance with this

reservation the Traveler will need to continue to work with

[redacted]. Thank you.

Review: The Kayak site did not show airfare rules in the terms and conditions section (section 5). Kayak Terms and conditions section included a change and cancellation policy, but it turns out the ticket was non-refundable international flight costing $500. Neither [redacted] nor airline would would allow a change in the date of travel. Nobody has taken taken responsibility to satisfy the customer. Airline sold fare with unreasonalbe conditions that were not clearly advertised to customer on Kayak site. The actual real airfare terms were hidden outside of the terms and conditions section inside of a link jumbled up with the price and schedule.Desired Settlement: I would like to change my ticket to return June 6. I spent 5 hours on the phone with customer service and offered to pay fare difference, upgrade fare and pay a penaltiy; in addition to an offer to purchase additional airfares. [redacted] and airline response was unreasonable. Nobody has taken taken responsibility to satisfy the customer.

Business

Response:

Flight

reservation referencing [redacted] Trip ID [redacted] was booked on

[redacted] via KAYAK’s website. [redacted] provides the

servicing of the reservation.

The

fare rules were provided to the traveler during the online booking

process via a link titled “fare rules”. The specific fare rules

for this booking noted the ticket was non refundable and changes were

not permitted.

Please

note, during the online booking process the traveler was required to

check an agreement box before the order could be submitted to

[redacted] for processing, the agreement stated “I agree to the

airline's fare rules and KAYAK's

Terms and Conditions and Privacy

Policy. Priceline's

Terms and Conditions also apply.”

For

further assistance the traveler will need to reach out to

[redacted]’s service center, contact information is provided via

the confirmation emails received.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: there in lies my complaint - a PDF PowerPoint was provided that showed that kayak presented airfare terms outside of the terms and conditions section on their sales page. Their presentation of terms and conditions caused me to miss the airfare terms and conditions And is the whole reason for my complaint. Kayak terms and conditions were mis-leading and a misrepresentation of facts. Kayak provides an inferior product and clearly inferior service. Kayak's refusal to involve itself to reach a resolution is discouraging. I will not agree to kayaks response or close until more effort is made by kayak.

Sincerely,

Business

Response:

As

the Traveler checked the required agreement box prior to completing

the reservation that stated “ I

agree to the airline's fare rules and KAYAK's

Terms and Conditions and Privacy

Policy. Priceline's

Terms and Conditions also

apply” there is nothing further KAYAK can assist this Traveler

with.

For

further assistance the Traveler will need to reach

out to [redacted].com’s service center, contact information is

provided via the confirmation emails received.

Review: I got to the [redacted] airport at 1 p.m. (2 hours before my flight) and was told that it had actually left at 9:30 a.m. and that there were no more flights flying out of [redacted] that day. The representative gave me a card stating that I should call [redacted]. They said that there was nothing that they could do about it and the fault lies with the company that I purchased the ticket through. After having no alternative to get home for work the following day I had to purchase a last minute one-way ticket from a different airport/airline for $478. The problem here is that I was not given enough warning that my departure time had changed significantly. I looked through my emails from Kayak and the most recent email subject lines were 'Flight #[redacted] on time', "24 hour check-in." Nothing about "Flight Departure Time Changed," which would have been extremely helpful in this situation. I had to drive 2 hours to get to a different airport and spend an unnecessary $478 to get home. I called Kayak only to find out that they have absolutely no one to help you on Sundays.

Product_Or_Service: Plane TicketDesired Settlement: DesiredSettlementID: Refund

Ideally I would like the $478 that I spent on the one-way ticket to be refunded to me. I understand that I bought it from a different website but I really shouldn't have had to buy that.

Business

Response:

KAYAK is in receipt of this complaint and has forwarded it to the service provider [redacted]'s service center has reviewed the reservation [redacted] has found that two emails were sent to the email address on file on April 21,2013 and June 2, 2013. The emails that were sent to the email address on file had a subject line that stated important contact required and the first sentence stated "Please contact us immediately". Based on [redacted]'s findings they are unable to provide compensation, as there was no error made on [redacted]'s part. For further questions or assistance please contact [redacted]'s service center.

Thank you.

Review: I booked a round trip flight on Vamaya, a Kayak subsidiary, in early April on [redacted] airlines. My return flight was scheduled for April 22nd. I cancelled that return flight on April 18th which is way more than the 24 hours required by [redacted] for a refund. [redacted] immediately cancelled the flight and sent me a cancellation notice. In that email the said the travel/booking agency (Vamaya/Kayak) would handle the refund. I notified Kayak of the cancellation and they refused to offer a refund and cited no reason whatsoever. [redacted] resold my ticket, which I know for a fact because my colleague was on that 4/22 return flight and reported that it was 100% full, so neither Kayak or [redacted] lost any money because of my cancellation. My Trip ID: [redacted]Desired Settlement: I would like a refund of half ($650.18) my initial purchase price of the trip ($1300.37).

Business

Response:

KAYAK

is in receipt of this complaint. This complaint has been shared with

Vayama's operation center for further review as Vayama is the service

provider for this reservation. Vayama's operation center has

reviewed this reservation and found that the Traveler used the

outbound portion of his ticket and then canceled the return.

Vayama's operation center has found that by the Traveler only using

half of his round trip ticket the Traveler failed to meet the

“roundtrip” requirements of the fare rules. This resulted in his

unused ticket having no value and there will be no refund.

Vayama's

operation center also check the lowest one way fare

offered by [redacted] from [redacted] then subtract the round

trip fare paid from the lowest oneway fare. In this case, it resulted

in a negative amount. Hence, no refund value on the unused portion.

For

further question with this reservation the Traveler will need to

contact Vayama's service center at the number listed on the email

confirmation. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: Customer Service information was not delivered. Complaint on policies of hotel trying to check in. Delayed vacation start and stress and emotional trauma of not getting proper hotel to stay in.Promises and committments made but were not delivered.

Desired Settlement: DesiredSettlementID: No settlement requested - for

It would be great for a refund or some other accomodations made for future use. However, will not ever use this company again.

Business

Response:

Business Response /* (1000, 5, 2013/06/24) */

This complaint has been forwarded to Hotels.com who is the service provider for the reservation in question confirmation number XXXXXXXXXXXX. Hotels.com's operation team has reviewed this complaint and verified that the guest was relocated to the Edgewater Beach and Golf Resort's sister property the Majestic Beach Resort which is only a half a mile from the original hotel. The Majestic Beach Resort is a 3 1/2 star property compared to the Edgewater Beach and Golf Resort, which is a 2 1/2 start property. The guest did have to pay a cleaning fee at the Majestic Beach Resort in the amount of $163.00 USD but this amount was refunded to the guest on 13 June, 2013. The credit should appear within 3-7 days on the credit card provided at the time of booking. For further inquiries on this reservation please contact the service provider Hotels.com the service center numbers are listed on the booking receipt.

Thank you

Review: Kayak file [redacted]. I booked a stay from July 12-15,2014 in a five stay hotel in [redacted] with Kayak. When checking in at the hotel I was informed that Kayak booked me into another hotel instead ([redacted], 4 star). I spent two hours on the phone with two Kayak agents who couldn't help to get me into the hotel I booked. My phone bill alone is probably around 100 USD for this two hours.When contacting Kayak customer service after my stay ([redacted], Executive office) I was informed that they would reimburse me for the inconvience of not getting the right hotel/spending so much time at the wrong reception desk with one free night. [redacted] however says that she can't reimburse me for the "downgrade" because according to her the four stay hotel [redacted] is more expensive than the five star hotel [redacted] Hotel. This is not correct at all!Desired Settlement: 40% refund for two nights for the four star hotel instead of the five star hotel booked (in addition to the one free night received for the major troubles), 386 USD paid/3 nights x 2 x 40%, additional compensation 103 USD

KAYAK.com is continuously giving the incorrect results with very low price quotes on the search page and then once we select the package it shows huge difference.
I was made to enter my credit card and traveler details on other websites due to this.
I understand it happening sometimes but everytime cannot be excused. It is definitely bait scam, a cheap trick on consumers.

Review: I reserved a car through Kayak on line for Oct 22 - 26 at[redacted],[redacted], confirmation number[redacted], with the expectation that the car would be available at the airport. When I arrived at the [redacted] airport, the car rental agent ([redacted]) told me that the reservation was for an [redacted] office at [redacted], some 20 miles distance, and the [redacted] office at the airport declined to honor the reservation . Furthermore, the agent advised me that the airport[redacted] office had no cars available. And I would have to pay for my own travel from the airport to the [redacted] office on the other side of town. I was unable to confirm the reservation at the distant agency since there was no answer to phone calls at that office. [redacted] at the [redacted] number on the Kayak reservation confirmed what the agent told me and could offer no remedy other than for me to rent a car from some other agency. I did so for $442.32, a cost of $274.32 over the Kayak promised rate of $168.28. There was no phone number available for Kayak on the reservation. When I returned home, I found the Kayak number on line, and left a message. I also wrote a letter to the address in Stamford. Neither call nor letter was answered. The letter was sent October 30, 2014.Desired Settlement: The Kayak reservation should provide the information when car reservations are made at a location some distance from the airport, and transportation is not available from the reservation service. Kayak should reimburse me part or all of the $274.32 cost I incurred as a result of misleading information provided with the reservation.

Business

Response:

KAYAK

is in receipt of this complaint. I do see a record of a past car

reservation that matches the the Confirmation number[redacted]. If a

traveler runs a search on KAYAK for a specific airport KAYAK will

only return results for car rental agencies that service that

airport. Also KAYAK will show if the car rental agency is in

terminal or if there is a shuttle required to the location.

In

the case of this reservation it appears that the traveler ran a

general city search. This will return both airports and non-airports

locations. Non-airport locations tend to offer a lower rates and

this is why they display higher on the results page. For further

assistance with your past reservation please contact Enterprise as

they are the service provider for the reservation. Thank you.

Review: We booked a room through Kayak.com for a vacation that was planned 6 months in advance. Since making the reservation, the account that I used to pay for the rooms was attacked by check fraud and had to be closed permanently as a result. I contacted Kayak approximately 2 hours ago asking for a refund for my rooms and explained the circumstances with my account. They advised me that they had to refund the money back to the same account, there was no other options. I then asked to speak to a manager, at which time they transferred me to "[redacted]", a customer service manager. I explained the situation again and he advised that he could refund our money to a different card, as I was giving him the account information he hung up on me. I called back and had to wait another 30 minutes just to be told [redacted] was the only manager and that he would have to call me back. I finally received a call back from [redacted] and he then stated that he didn't think that they could refund the money to the new account. I reminded him that he had just told me that they could refund it to a new account, he then said that I would have to call back in 2-3 days to check on the status of the refund. I asked him why he couldn't just tell me now, then he said that I would have to call back in 4-5 business days to check on the refund. I then asked what happened to the 2-3 days that he had just quoted me. He then said, well this isn't our fault your account had fraud. I explained that I knew it wasn't their fault but I just need the room refunded. He then argued some more so I asked if he was familiar with the Revdex.com and if this was going to be an issue. He then hung up on me. This company is a joke to do business with and should be put out of business for their practices and alleged "customer service". I now don't know if I am getting a refund or what is going on, and I am surely not calling back to wait another hour to be hung up on.

Product_Or_Service: Room Reservation

Order_Number: WCTXXXXXXXXX

Account_Number: WCTXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I want my money refunded to me to an active and open account. I also want an email verifying that the refund is being processed with a transaction number. If this cannot be done, I will have no choice but to pursue legal action for the theft that this company will be committing.

Business

Response:

Business Response /* (1000, 5, 2013/06/21) */

This complaint has been forwarded to Travelocity Partner Services who is the service provider for this reservation in question Travelocity Trip ID: WCTXXXXXXXXX. Travelocity's operation team has reviewed this complaint and found that notes in the record state that an agent spoke with the customer on 6/14/2013. The customer was told that Travelocity was not able to refund another credit card and the money would go back on the original form of payment. The agent advised the customer to contact their bank to get the money to a different account. To receive the money to a different account please contact your bank. For further inquiries on this reservation please contact service provider Travelocity.

Thank you

Review: I used Kayak.com to purchase an airline ticket. They took my credit card and payment information, and my payment and ticket was processed through another travel agent website, [redacted]. When I entered my payment information at Kayak.com, I was not advised that although the transaction was listed in US Dollars, that the transaction would be processed outside the United States and would be subject to a foreign transaction fee according to my credit card's terms & conditions. I called Kayak.com's customer service department to seek reimbursement for my foreign transaction fees of $113.48 because I entered my payment info on Kayak.com's site and was not advised that although the transaction was listed in US Dollars, that the transaction would be processed outside the United States. I was directed by the representative to inquire at [redacted], and their customer service representative directed me back to Kayak.com.Desired Settlement: I would like my foreign transaction fees of $113.48 to be refunded by Kayak.com ASAP.

Business

Response:

KAYAK is in

receipt of this complaint. This reported flight reservation was

processed through and serviced by [redacted]. Prior to completing

this reservation it was stated that this reservation would be charged

in USD. The total amount for this reservation is $3783.28 USD.

There may be more then one charge but the charges should total

$3783.28 USD. For further assistance with this reservation such as

matters pertaining to billing please contact [redacted]'s service

center at the number listed on your email confirmation. For further

assistance with a foreign transaction fee please contact your

financial institution.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: as mentioned in Kayak.com's response, the charge was to be made in USD. When payment information was entered at the site Kayak.com, no mention of a foreign transaction was made. However, the transaction was processed at a non-US bank that operates in foreign currency thus incurring foreign transaction fees. Had Kayak.com warned that the transaction would be processed as a foreign transaction, I would not have completed the transaction. Thus, I expect reimbursement of these foreign transaction fees by Kayak in order to resolve this complaint, as I entered my payment info and agreed to the terms at Kayak.com. The amount of reimbursement I am seeking for these fees is listed in the Original complaint.

Sincerely,

Business

Response:

This reservation

was completed on [redacted] via KAYAK's booking option. KAYAK is

not the service provider for this reservation the service provider is [redacted]. Prior to completing

the reservation it stated that the booking was being completed on

[redacted] via KAYAK's booking option and that [redacted] will be

providing the customer service for this reservation. The charges for

this reservation were in fact charged in USD for this reservation.

The traveler is able to view a statement “your credit card may show

one or more charges with a total price of USD 3783.28.” by viewing

the reservation directly on [redacted]'s website. For further

assistance with this reservation and matters pertaining to billing

the traveler will need to contact [redacted]'s service center at the

number listed on the email confirmation.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Kayak.com should have warned that the reservation was going to be processed through a non-US bank, which may result I a foreign transaction fee. Payment was entered on Kayak.com's website where no such warning was given in Kayak.com's terms of service. Thus, I expect reimbursement for the foreign transaction fee. The current response is not satisfactory. The amount of reimbursement I am seeking was listed in the initial complaint.

Sincerely,

Business

Response:

As this

reservation was completed on [redacted] via KAYAK's booking option

the Traveler will need to work with [redacted]'s service center. To

be reimbursed the foreign transaction fee the Traveler will need to

provide proof of the the foreign transaction fee to [redacted]'s

service center who will then work directly with the airline to have

the fee refunded. For further assistance please contact

[redacted]'s service center at the phone number provided on the

email confirmation. Thank you.

Review: I booked a hotel using the Kayak Pro mobile app and, throughout the entire booking process, the application failed to indicate that the reservation I made was nonrefundable. After investigating in the app further I found that when a reservation is refundable there is a prominent 'refundable' badge placed next to each room but when the room is nonrefundable there is no mention of it; it is purposefully not displayed to the user. This deception caused me to book a room I though would be refundable when in fact it was not. It was only after walking through the booking process on several additional reservations that I found the words 'Term and Conditions' but there was still no real indication that they could've been opened and read form the app. There was also no checkbox or anything for the user to use to determine that they saw the terms and have read them. Hiding that a room is nonrefundable behind terms and conditions that the user really doesn't know they can read within the app is wrong. Especially since I was never even shown refundable rooms while booking. Furthermore the 'terms' are placed so closely to the Book Now button that one could book while attempting to read the terms and conditions.Desired Settlement: I would like Kayak / Priceline to refund $82.45, the amount I was charged for a hotel reservation on 2/9/2016.

Business

Response:

KAYAK is in receipt of this complaint. The reservation the Traveler is referencing was completed on Priceline.com. Prior to completing this reservation the Traveler was shown “By completing this booking I agree that I have read and accept the Terms & Conditions and the Hotel Notices.” This is a clickable option that shows the policies for the reservation including the cancellation policy. For reference the cancellation policy was that the reservation was a non-refundable reservation. By the Traveler clicking the Agree & Book button they have agreed to these policies. For further assistance with the reservation the Traveler will need to contact Priceline.com’s service center. Thank you.

Review: On March 11, 2015, I booked a room at [redacted] on [redacted] in [redacted] on [redacted]. This [redacted] was described as 2 stars with the basic amenities. I am a budget traveler and this hotel seemed appropriate. Upon arrival at noon on March 12, 2015, the hotel was nothing like what was described online. The building looked like it needed to be condemned. The walls, carpets, and level of cleanliness was not what one would expect from a franchised business. Upon entering the hotel room, the lighting fixtures did not work. The room smelled strongly of cigarettes despite requesting a non-smoking room. The towels were discolored and some appeared to be unwashed. The carpets were moldy. There were insects crawling in the sheets. I was in a rush to various appointments throughout the city and had to leave. I returned at around midnight. The entrance to the hotel was littered with cigarettes. There were various people loitering around the building. There were other people in the lobby smoking marijuana and engaging in other drug use. The property felt incredibly unsafe and unsanitary. I was unable to sleep that night for not only this reason, but the noise level was so high that it was nearly impossible to sleep. The following morning, we talked to the manager about cancelling our reservation. He agreed to cancel the remainder of our reservation, and refund us for the 3 nights we did not stay at the property, and we checked out. The refund was never issued and instead, [redacted] is now claiming that we stayed the entire stay and that we are lying that we checked out the first night. If we were lying, we would not have hotel receipts for the [redacted] for the following 3 days.

[redacted] Partner Network, the intermediary that is working with [redacted], is also lying and have said different things every time I have attempted to call their customer service line. The first agent said that they will look into having the refund issued. The second agent I called said that the refund will be issued in 5 business days and that I had to "email" to confirm after 2 business days. The last agent said that no such agreement was made and the notes in the system do not indicate a refund was agreed to.

I believe that [redacted] should not partner with companies with obvious adverse business practices. They are enabling companies to scam people out of hard-earned money.Desired Settlement: I want a refund for the 3 nights at [redacted] that I did not stay. That would be $279.

Business

Response:

[redacted] is in receipt of this complaint. This reservation was completed on [redacted] Partner Network via [redacted]’s booking option.

[redacted] Partner Network is the service provider for this

reservation. At the time of this

reservation if you encountered an issue at the hotel you would have need to

contact [redacted] Partner Network for assistance.

The traveler has also reached out to [redacted] and [redacted] found that [redacted] Partner Network sent an email letting the traveler know that the reservation was

refunded. For further assistance please

contact [redacted] Partner Network. Thank

you.

Review: I booked a flight from [redacted] to [redacted]) on Monday, September 30th, for $950. Two days later I received an email notifying me that my booking was cancelled, and I would have to pay $1200 if I wished to rebook. I feel like I was the victim of a bait and switch scheme.Desired Settlement: I would like to book the flight at the original agreed upon price.

Business

Response:

The reported flight reservation attempt was processed through and serviced by [redacted]. The traveler received an email that the reservation was pending processing through [redacted] and was provided [redacted]'s a 24 hour services center phone number where they could call to check on the status of the reservation. With that said the itinerary the traveler attempted to order could not be fulfilled. This information can be verified by [redacted].

In response to the consumer's desired resolution, please note KAYAK is the ticketing source further we don't set prices, therefore it is not possible to guarantee prices previously searched and selected for processing.

Review: I booked a hotel for 5/16-5/17 on [redacted]. I received an email on 5/15 stating my hotel was booked for that evening. I called Customer Service and communicated that I selected 5/16. They stated there are no rooms available for that evening. I could not receive a refund. I spoke to "[redacted]" at 1:52 pm on 5/15. I asked to speak to someone else and he said there was no one else available. This happened to me last month as well. I booked a hotel for one night and it came up another evening. I was using the [redacted] mobile app.Desired Settlement: Refund my hotel cost booked to my credit card.

Business

Response:

Review: They advertise a price of $252 at [redacted] for a room in AC for June 21st and once you try to book it, the price doubles. FALSE ADVERTISING!!!!Desired Settlement: I would like the room at the price of $252 that I agreed to pay for, not the doubled price of $500+.

Business

Response:

KAYAK

is in receipt of this complaint. KAYAK

lets you easily compare hundreds of travel sites at once. Once you

find the booking option that you like, KAYAK gives you choices where

to book. You can book with the hotel, an online travel agency or

via KAYAK through one of our third-party providers.

In this sense, KAYAK is a search engine and we don't guarantee prices

we find. At

KAYAK we don’t set prices, so it’s not possible for us to

guarantee what other companies are selling.

Prices

on airline seats, hotel rooms and car rentals can change frequently.

Several people may also be trying to buy the same travel option

simultaneously. As a result, you may find on occasion that certain

prices are no longer available.

Travelers

can send KAYAK a feedback about bad prices so KAYAK can review the

data we are receiving.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: "Prices on airline seats, hotel rooms and car rentals can change frequently. "

Review: I booked a hotel reservation and accidentally cancelled it on line . I called customer service to let them know of my error. I was told I would be charged the full amount and that the reservation would not be reinstated. I find it hard to believe that know one else has made a mistake and that it can't be corrected. I called the hotel and they told me it was booked through [redacted] I called [redacted] and was told that only Kayak could correct this.I feel used and mislead. I think consumers should be aware that their customer service is limitedI would like the hotel room that I booked reinstated or a full refundThank you [redacted]

Order_Number: WctXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like my reservation that I paid for reinstated or a full refund. Also think that consumers should be aware of their lack of customer service

Business

Response:

Business Response /* (1000, 5, 2013/05/15) */

KAYAK has received this complaint and forwarded it to Travelocity Customer Care for further review. [redacted] is the service provider for the reservation in question confirmation number: WCTXXXXXXXXX. It was stated that the reservation was processed through KAYAK via our partner [redacted] and the user did agree to the cancellation policy provided with this reservation which stated "If you change or cancel this reservation after 12 AM local hotel time on Thursday, May 02, 2013, you will be charged a 100% penalty equal to the total cost of your stay for each room. No refunds for unused nights, including those resulting from delayed check-in or early check-out, will be given."

[redacted] Operations team is currently investigating this reservation and will address the customer once they complete their investigation.

Review: I cancelled my booking at the [redacted] in [redacted] and was told I would not be charged for my stay because my room (#911) was mildewed and foul smelling and there were no more rooms available. I have been trying to get my refund since September 2013 but get various excuses from Kayak everytime I call requesting a refund.Desired Settlement: KAYAK confirmation #[redacted] (Sept 6, 2012) and #96831856 (Sept 6, 2012)I am requesting a full refund since KAYAK collected my payment and was not charged for my stay by [redacted].

Business

Response:

KAYAK

is in receipt of this complaint. We do she two hotel reservations

that were completed on [redacted] via KAYAK's booking option. KAYAK

has shared this directly with [redacted]. For further assistance

with these past hotel reservations please contact [redacted] as they

are the service provider for these reservations.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This is the same " no response " I have been getting from Kayak every time I called. The resort told me I would not be charged for the stay because the room was not up to par and they had no other rooms. It's simple; Kayak was not charged for the stay and they are refusing to give me a refund. Notice they never said they were charged for the stay! I am continuously getting the run around from Kayak. I would like to see the remittance from Kayak to [redacted] along with the invoice from [redacted] for the two reservations.

Review: I booked a flight this morning from [redacted] to [redacted] and did not leave the kayak website. I was provided with a final total of 53 [redacted] which is showing up as a charge on my credit card as $81.64. This charge is fine and I do not take issue with it but in addition to the original charge, I was charged an additional charge of $8.15. I contacted kayak and spoke with a customer service representative who was rude and sassy with me and who did not help me to get a refund on this charge which was not advertised anywhere on the website or on the receipt I received from [redacted]. I contacted [redacted] and they stated that they only charged me for the original $81.64 which I can clearly see on my credit card statement. This money should have never been deducted from my account to begin with.Desired Settlement: I would like for the $8.15 to be refunded to me as I was never informed I would incur this charge or I would not have purchased the ticket to begin with.

Business

Response:

KAYAK is in

receipt of this complaint. While the

traveler remained on KAYAK the reservation reservation was completed on [redacted].

Upon

selecting to book this reservation there was a break down of the charges which

showed a [redacted] Payment Fee of 1.04 [redacted] and a Travelfusion Service Fee

of 5.29 [redacted]. The total for this reservation was 58.29 [redacted]. It was

also stated that “All prices in [redacted]. Your Bank's Exchange Rate and Currency

Transaction Fees may apply.” Upon

selecting to book this reservation the Traveler agreed to [redacted]’s polices as

well as the total price in [redacted] for this reservation.

For further assistance with this reservation the Traveler will need to

contact [redacted]’s service center at the number listed on the email confirmation

as [redacted] is the service provider for this reservation. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: