*Advised customer it is at the banks discretion to allow an account to overdraft, where 24 hour grace kicks in. Explained 24 hour grace to customer.*Advised as a one time courtesy, we will refund the overdraft fees totaling $75.00 to her account..*Apologized to customer for any inconvenience this...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I was NOT contacted by Huntington by phone, email, or U.S. Mail. Therefore, I am still seeking a reimbursement of $75 for two fees charged unnecessarily.
Regards,
[redacted]
I’m
writing in response to your complaint filed with the Revdex.com
regarding your Huntington Installment loan account number ending in [redacted].
Please
know that we have completed a thorough review of this matter. After reviewing
the...
enclosed payment history we found the following information.
March 10, 2015
Huntington
approved a Pass-A-Payment. This loan extension was applied as a credit to your
March 5, 2015 payment.
March 23, 2015:
You completed
a $248.98 Speed Payment through our Online banking service. This was credited
to your April 5, 2015 payment.
April 6, 2015:
Huntington
received a $248.98 payment. This payment was applied to the May 5, 2015 owed
payment.
April 8, 2015:
Huntington
received a notice from your financial institution that the $248.98 Speed Payment
received on March 23, 2015 was returned unpaid due to non-sufficient funds.
Huntington removed this payment from your loan.
This means
that since the March 23, 2015 was invalid (returned unpaid), the April 6, 2015
payment was changed to credit your April 5, 2015 payment.
June 15, 2015:
Huntington
received a $248.98 payment. This payment was applied to the May 5, 2015 owed
payment.
Mr. [redacted], as of the date of this letter, a
$248.98 payment is due for June 5, 2015 and a $248.98 payment is due for July
5, 2015.
Since you were granted a Pass-A-Payment in
March, we cannot offer another extension at this time. The Pass-A-Payment
feature is only available after a customer make 12 consecutive monthly
payments.
We
sincerely regret any confusion regarding this situation. As a customer
courtesy, we would be happy to accept a payment of $497.96. Huntington will
backdate $248.98 and apply it to June 5, 2015 and the remaining $248.98 will be
applied to the July 5, 2015 payment.
If you
have additional questions, please feel free to contact me directly at [redacted].
We appreciate your business and the opportunity to address your concerns.
Sincerely,
[redacted]
[redacted]
Customer
Advocacy Response Team
I received a call from Huntington saying I will receive a check. They said it was not sent out yet but they will find out in a few days and let me know. Once again they have not followed up and I still have not received the money they owe me.
Regards, [redacted]
The Huntington National Bank
Priority Response Unit, [redacted]
P O Box 1558
Columbus, OH 43219
February 18, 2016
[redacted]
Huntington Case # [redacted]
Revdex.com Case # [redacted]
Dear Mr. [redacted]:
I am writing in response to your complaint that...
was posted to the Revdex.com’s website in regards to your concerns about your checking account ending in [redacted] that was opened on August 31, 2015. Huntington received this matter for review on February 12, 2016. I have attempted to contact you by telephone, however, I have been unable to reach you.
As a courtesy, on February 18, 2016, we refunded the one Returned NSF Item Fee of $37.50, two Overdraft Fees of $37.50 and the three Extended Overdraft Fees of $25.00 that posted to your checking account between
January 28, 2016, and February 16, 2016, for a total courtesy refund of $187.50.
Please note the following information about 24 Hour Grace®:
When you overdraw your checking account, 24 Hour Grace® gives you until the financial cut-off time on the next business day to make a deposit to cover the overdraft amount, plus any current amounts that must be paid. You need to deposit enough to bring your account balance to at least (-$4.99). Of course, if you can get your balance out of the negative, please do. But we give you a $4.99 cushion in case you can’t quite make it all the way.
Example: If the account is overdrawn by $100, and a transaction for $100 will post to your account on the same day, a $196.00 deposit must be made by the cut-off time.
A deposit to correct the overdraft (as described above) must be made by the applicable financial cut-off time on the next business day. Financial cut-off times vary based on how/where you make the deposit.
• Each branch has a local cut-off time posted.
• ATM, Online Banking or Telephone Banking transfer - Before 11:59 p.m.
For more information and examples regarding 24-Hour Grace® please visit our website at www.huntington.com/grace/.
Please note the following information about electronic debit return fees:
• The electronic debit initiated on your account was returned because there was not enough money in your account to cover the electronic debit when it was presented to us for payment. Each time we get an electronic debit presented for payment that exceeds the account balance, the decision is made whether to return it or pay it. Please note that this decision to return or pay the debit is based on customer history, amount of the check, the account balance, and past and present bankruptcies.
• If an electronic debit is returned because there is not enough money in the account to cover it, the debit amount is not deducted from the account, and no overdraft occurs. For example, a customer’s checking account balance is currently $50, and an electronic debit for $100 is presented to us for payment. If we return the debit instead of paying it, this account balance stays at $50 and there is no account overdraft. Returned items are subject to a fee.
• If we pay it, the electronic debit amount is deducted from the account, causing an overdraft. 24-Hour Grace™ applies only when we pay the debit and an overdraft occurs. In that case, the customer has the opportunity to correct the overdraft by depositing sufficient funds on the next business day, at which time we could waive the overdraft fee. (In printed materials as well as our website description, it states that the 24-Hour Grace™ service cannot be used to waive return fees.)
We have confirmed that on September 2, 2015, you elected to be opted-in of having everyday Check card and ATM transactions to be paid on your account. If you would like to change this election, you can do so through your online banking.
Please see the following details for your account:
A review of your account activity on January 27, 2016, shows a beginning balance of -$2.88.
Beginning balance Transaction Presented Sufficient Funds Item Paid/Account Overdrawn or Item Returned Unpaid Ending Balance
-$2.88 [redacted] CABLE $50.49 NO Item Returned Unpaid/$37.50 Fee Charged -$2.88
As the electronic payment was returned on January 27, 2016, the Returned NSF Item Fee of $37.50 posted to your checking account on January 28, 2016.
A review of your account activity on February 5, 2016, shows a beginning balance of $5.80
Beginning balance Transaction Presented Sufficient Funds Item Paid/Account Overdrawn or Item Returned Unpaid Ending Balance
$5.80 [redacted] $48.56 NO Item Paid/Account Overdrawn/$37.50 Fee Charged -$42.76
A review of your account activity on February 8, 2016, shows a beginning balance of -$42.76.
Beginning balance Transaction Presented Sufficient Funds Item Paid/Account Overdrawn or Item Returned Unpaid Ending Balance
-$42.76 [redacted] $16.95 NO Item Paid/Account Overdrawn/$37.50 Fee Charged -$59.71
-$59.71 OVERDRAFT FEE (2/5/16) NA -$97.21
The Overdraft Fee of $37.50 posted to your checking account on February 9, 2016.
Please know that Huntington offers text banking and text and email alerts to help manage your accounts. More information regarding these services can be found on your online banking homepage.
If you have additional questions, please feel free to call me directly at ###-###-#### or at ###-###-####, extension [redacted]. We appreciate your business and the opportunity to address your concerns.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on November 16, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted]s, which we received on January 2, 2018 for review. Please accept this correspondence as our confirmation that we have completed...
a thorough review of this matter and have contacted [redacted]s directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 2, 2017, for review.
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 24, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
[A default letter is provided here which indicates your acceptance of the business's response. If...
you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
The Huntington National Bank[redacted] August 10, 2017 [redacted]
*
[redacted]
[redacted]...
[redacted] Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on August 9, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank Tell us why here...
What the bank claims is not a solution for me.I never agreed with this response. I have been requesting to see the record of the security camera while I was at the employee's office, where the process took place. This is the only evidence available to prove that I either gave the money to the employee or not. However, they refuse to show such evidence.As far as the bank does not provide prove of what they say, the case remains being my word against somebody else's. I make the situation public through the Revdex.com website so that costumers are aware of the ethics of the bank when making business with them.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] February 1, 2017 [redacted]
*
[redacted]
[redacted]
* Re: [redacted]
[redacted] Dear [redacted]: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 1, 2017, for review. Please accept this correspondence as our confirmation that we have again completed a review of this matter and have contacted [redacted]
*
[redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Case closed with a letter to the customer apologizing for any inconvenience caused by the described matter.
*Huntington explained to the customer that representatives have been calling because the mortgage payments are being made late every month. A reminder call is made in an effort to...
prevent late charges from being assessed to the customer’s account.
*Huntington apologizes if the customer was disturbed by the calls.
*Huntington has advised the Collections team to discontinue calls to the customer. Going forward the customer will receive notices by mail only.
*A copy of the original Note was enclosed with the letter as a courtesy for the customer. The Note indicates that payments are due on the first of each month and late after the fifteenth. A late fee is assessed if not paid within the grace period. In the last year, the customer’s payments have been made after the grace period 11 of the 12 months.
*Huntington has received the May payment on May 29, 2015. A late charge was assessed since the payment was not made within grace period. The account is now due for the June payment. In essence, the customer is paying the account a month late.
Huntington has attempted to reach the customer to offer her opportunity to make payments at the end of the month and make payment arrangements to catch up over the next several months without penalties or late fees but has been unable to make contact.
*If payment arrangements are of interest, the customer will have to contact Huntington to make arrangements.
*Provided Huntington contact information.
contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on July 17, 2017 for review.
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
The skip a payment was for November and not October because I paid 2 payments one for September and one for October and the 75.00 to have the extension. He will be hearing from the Attorney Generals Office.
Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to thecomplaint you forwarded to us regarding [redacted], which we received on November 20, 2017, forreview.Please accept this correspondence as our confirmation that we have completed a thorough...
review of thismatter and have contacted [redacted] directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
*Advised customer it is at the banks discretion to allow an account to overdraft, where 24 hour grace kicks in. Explained 24 hour grace to customer.*Advised as a one time courtesy, we will refund the overdraft fees totaling $75.00 to her account..*Apologized to customer for any inconvenience this...
may have caused.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I was NOT contacted by Huntington by phone, email, or U.S. Mail. Therefore, I am still seeking a reimbursement of $75 for two fees charged unnecessarily.
Regards,
[redacted]
Dear
Mr. [redacted]:
I’m
writing in response to your complaint filed with the Revdex.com
regarding your Huntington Installment loan account number ending in [redacted].
Please
know that we have completed a thorough review of this matter. After reviewing
the...
enclosed payment history we found the following information.
March 10, 2015
Huntington
approved a Pass-A-Payment. This loan extension was applied as a credit to your
March 5, 2015 payment.
March 23, 2015:
You completed
a $248.98 Speed Payment through our Online banking service. This was credited
to your April 5, 2015 payment.
April 6, 2015:
Huntington
received a $248.98 payment. This payment was applied to the May 5, 2015 owed
payment.
April 8, 2015:
Huntington
received a notice from your financial institution that the $248.98 Speed Payment
received on March 23, 2015 was returned unpaid due to non-sufficient funds.
Huntington removed this payment from your loan.
This means
that since the March 23, 2015 was invalid (returned unpaid), the April 6, 2015
payment was changed to credit your April 5, 2015 payment.
June 15, 2015:
Huntington
received a $248.98 payment. This payment was applied to the May 5, 2015 owed
payment.
Mr. [redacted], as of the date of this letter, a
$248.98 payment is due for June 5, 2015 and a $248.98 payment is due for July
5, 2015.
Since you were granted a Pass-A-Payment in
March, we cannot offer another extension at this time. The Pass-A-Payment
feature is only available after a customer make 12 consecutive monthly
payments.
We
sincerely regret any confusion regarding this situation. As a customer
courtesy, we would be happy to accept a payment of $497.96. Huntington will
backdate $248.98 and apply it to June 5, 2015 and the remaining $248.98 will be
applied to the July 5, 2015 payment.
If you
have additional questions, please feel free to contact me directly at [redacted].
We appreciate your business and the opportunity to address your concerns.
Sincerely,
[redacted]
[redacted]
Customer
Advocacy Response Team
I received a call from Huntington saying I will receive a check. They said it was not sent out yet but they will find out in a few days and let me know. Once again they have not followed up and I still have not received the money they owe me.
Regards, [redacted]
I will probably file a complaint with police department as I know I did not receive that money!
The Huntington National Bank
Priority Response Unit, [redacted]
P O Box 1558
Columbus, OH 43219
February 18, 2016
[redacted]
Huntington Case # [redacted]
Revdex.com Case # [redacted]
Dear Mr. [redacted]:
I am writing in response to your complaint that...
was posted to the Revdex.com’s website in regards to your concerns about your checking account ending in [redacted] that was opened on August 31, 2015. Huntington received this matter for review on February 12, 2016. I have attempted to contact you by telephone, however, I have been unable to reach you.
As a courtesy, on February 18, 2016, we refunded the one Returned NSF Item Fee of $37.50, two Overdraft Fees of $37.50 and the three Extended Overdraft Fees of $25.00 that posted to your checking account between
January 28, 2016, and February 16, 2016, for a total courtesy refund of $187.50.
Please note the following information about 24 Hour Grace®:
When you overdraw your checking account, 24 Hour Grace® gives you until the financial cut-off time on the next business day to make a deposit to cover the overdraft amount, plus any current amounts that must be paid. You need to deposit enough to bring your account balance to at least (-$4.99). Of course, if you can get your balance out of the negative, please do. But we give you a $4.99 cushion in case you can’t quite make it all the way.
Example: If the account is overdrawn by $100, and a transaction for $100 will post to your account on the same day, a $196.00 deposit must be made by the cut-off time.
A deposit to correct the overdraft (as described above) must be made by the applicable financial cut-off time on the next business day. Financial cut-off times vary based on how/where you make the deposit.
• Each branch has a local cut-off time posted.
• ATM, Online Banking or Telephone Banking transfer - Before 11:59 p.m.
For more information and examples regarding 24-Hour Grace® please visit our website at www.huntington.com/grace/.
Please note the following information about electronic debit return fees:
• The electronic debit initiated on your account was returned because there was not enough money in your account to cover the electronic debit when it was presented to us for payment. Each time we get an electronic debit presented for payment that exceeds the account balance, the decision is made whether to return it or pay it. Please note that this decision to return or pay the debit is based on customer history, amount of the check, the account balance, and past and present bankruptcies.
• If an electronic debit is returned because there is not enough money in the account to cover it, the debit amount is not deducted from the account, and no overdraft occurs. For example, a customer’s checking account balance is currently $50, and an electronic debit for $100 is presented to us for payment. If we return the debit instead of paying it, this account balance stays at $50 and there is no account overdraft. Returned items are subject to a fee.
• If we pay it, the electronic debit amount is deducted from the account, causing an overdraft. 24-Hour Grace™ applies only when we pay the debit and an overdraft occurs. In that case, the customer has the opportunity to correct the overdraft by depositing sufficient funds on the next business day, at which time we could waive the overdraft fee. (In printed materials as well as our website description, it states that the 24-Hour Grace™ service cannot be used to waive return fees.)
We have confirmed that on September 2, 2015, you elected to be opted-in of having everyday Check card and ATM transactions to be paid on your account. If you would like to change this election, you can do so through your online banking.
Please see the following details for your account:
A review of your account activity on January 27, 2016, shows a beginning balance of -$2.88.
Beginning balance Transaction Presented Sufficient Funds Item Paid/Account Overdrawn or Item Returned Unpaid Ending Balance
-$2.88 [redacted] CABLE $50.49 NO Item Returned Unpaid/$37.50 Fee Charged -$2.88
As the electronic payment was returned on January 27, 2016, the Returned NSF Item Fee of $37.50 posted to your checking account on January 28, 2016.
A review of your account activity on February 5, 2016, shows a beginning balance of $5.80
Beginning balance Transaction Presented Sufficient Funds Item Paid/Account Overdrawn or Item Returned Unpaid Ending Balance
$5.80 [redacted] $48.56 NO Item Paid/Account Overdrawn/$37.50 Fee Charged -$42.76
A review of your account activity on February 8, 2016, shows a beginning balance of -$42.76.
Beginning balance Transaction Presented Sufficient Funds Item Paid/Account Overdrawn or Item Returned Unpaid Ending Balance
-$42.76 [redacted] $16.95 NO Item Paid/Account Overdrawn/$37.50 Fee Charged -$59.71
-$59.71 OVERDRAFT FEE (2/5/16) NA -$97.21
The Overdraft Fee of $37.50 posted to your checking account on February 9, 2016.
Please know that Huntington offers text banking and text and email alerts to help manage your accounts. More information regarding these services can be found on your online banking homepage.
If you have additional questions, please feel free to call me directly at ###-###-#### or at ###-###-####, extension [redacted]. We appreciate your business and the opportunity to address your concerns.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on November 16, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted]s, which we received on January 2, 2018 for review. Please accept this correspondence as our confirmation that we have completed...
a thorough review of this matter and have contacted [redacted]s directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 2, 2017, for review.
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 24, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
We are still in the process of working on this issue with the customer, please extend. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If...
you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
The Huntington National Bank[redacted] August 10, 2017 [redacted]
*
[redacted]
[redacted]...
[redacted] Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on August 9, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank Tell us why here...
What the bank claims is not a solution for me.I never agreed with this response. I have been requesting to see the record of the security camera while I was at the employee's office, where the process took place. This is the only evidence available to prove that I either gave the money to the employee or not. However, they refuse to show such evidence.As far as the bank does not provide prove of what they say, the case remains being my word against somebody else's. I make the situation public through the Revdex.com website so that costumers are aware of the ethics of the bank when making business with them.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] February 1, 2017 [redacted]
*
[redacted]
[redacted]
* Re: [redacted]
[redacted] Dear [redacted]: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 1, 2017, for review. Please accept this correspondence as our confirmation that we have again completed a review of this matter and have contacted [redacted]
*
[redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Case closed with a letter to the customer apologizing for any inconvenience caused by the described matter.
*Huntington explained to the customer that representatives have been calling because the mortgage payments are being made late every month. A reminder call is made in an effort to...
prevent late charges from being assessed to the customer’s account.
*Huntington apologizes if the customer was disturbed by the calls.
*Huntington has advised the Collections team to discontinue calls to the customer. Going forward the customer will receive notices by mail only.
*A copy of the original Note was enclosed with the letter as a courtesy for the customer. The Note indicates that payments are due on the first of each month and late after the fifteenth. A late fee is assessed if not paid within the grace period. In the last year, the customer’s payments have been made after the grace period 11 of the 12 months.
*Huntington has received the May payment on May 29, 2015. A late charge was assessed since the payment was not made within grace period. The account is now due for the June payment. In essence, the customer is paying the account a month late.
Huntington has attempted to reach the customer to offer her opportunity to make payments at the end of the month and make payment arrangements to catch up over the next several months without penalties or late fees but has been unable to make contact.
*If payment arrangements are of interest, the customer will have to contact Huntington to make arrangements.
*Provided Huntington contact information.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]
Thank you for...
contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on July 17, 2017 for review.
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
The skip a payment was for November and not October because I paid 2 payments one for September and one for October and the 75.00 to have the extension. He will be hearing from the Attorney Generals Office.
Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to thecomplaint you forwarded to us regarding [redacted], which we received on November 20, 2017, forreview.Please accept this correspondence as our confirmation that we have completed a thorough...
review of thismatter and have contacted [redacted] directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank