Here is a screenshot with todays date in the corner of my computer that shows that the account was never changed when they said it was. I will send later a copy of the chat I had with the represenative about my checks and that was the reason I couldnt initiate my direct deposit. If they wont settle then I just ask that this information be communicated on your website. They lie and they do not have any customer service. Whoever reviewed my claim didnt even read it through.
Dear Ms. [redacted]: I'm writing in response to your recent complaint filed with the Revdex.com ("Revdex.com") regarding a $150.00promotional offer for opening a new checking account. Huntington received this matter for review on January I I ,20 16.Your checking account with your son ending...
in [redacted] was opened on November 12,2015. When the account wasopened, no promotional offer code was entered onto your account. Our records indicate that you currently have anopenlactive checking account ending in 4456 that was opened on March 30,2015, of which you received a $150.00promotional incentive on April 15,20 15. This makes the new account ineligible for the $I SO promotional offer.Per the promotional offer disclosure:Please Note: All existing Huntington checking customers, or those who closed a checking account withinthe last six months, are not eligible.Please know that we have completed a thorough review of this matter. After reviewing all of our records, we wereunable to verify that you were provided any misinformation regarding the promotional requirements. This matterwas escalated to the appropriate level of management for review. Please know that we take this matter very seriously;and though we deeply regret that you were dissatisfied with your experience, we did not find sufficient information toapprove your newest account for an incentive in the amount of$150.00.If we can be of further assistance, you are welcome to contact me directly at ###-###-#### or ###-###-####extension [redacted]Sue R[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on November 28, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I’m writing in response to your recent complaint filed through the Revdex.com (“Revdex.com”) regarding your checking account ending in [redacted] formerly held with the Huntington National Bank (“Huntington”). Huntington received this matter for review on July...
13, 2015.
I have reviewed your concerns and found that on June 24, 2015, a check made payable to you in the amount of $1,389.00 was deposited to your account via mobile deposit. On June 25, 2015, you contacted Huntington advising that you did not initiate the deposit. We have confirmed that the phones that were registered on your account were done so by using the activation code originally texted to the telephone number we have on file for you.
In your complaint you states that the fraudulent activity in question on your account was related to your debit card you state was lost or stolen in June. The type of transaction completed did not involve the debit card, but rather a mobile check deposit. We have no record where you notified Huntington that your debit card was lost or stolen. The check that was deposited to your account was then returned on June 30, 2015 and your account was charged a $10.00 Returned Deposited Item fee. I have enclosed a copy of the check that was used in the mobile deposit to your account.
On July 3, 2015, you received a direct deposit in the amount of $610.07. On this day you completed a withdrawal in the amount of $780.00 which left your account balance at $58.33. An automatic debit from Green Trust Cash in the amount of $53.50 was withdrawn from your account on July 6, 2015, leaving your account balance at $4.83.
In keeping with our rights as outlined in the Agreement and Disclosure of Account Terms and Rules and Regulations Huntington closed your account on July 7, 2015 with a zero balance. A checking in the amount of $4.83 was sent to you on July 8, 2015, which represented the balance at account closing. I have confirmed that the check was negotiated by you on July 16, 2015. I have also enclosed a copy of your final statement and a copy of the check for your review.
As the account was closed with a zero balance on July 7, 2015, any checks or deposits to the account would be returned with the notation “account closed”. You will need to contact your employer regarding any direct deposit that would have been sent to Huntington after July 7, 2015.
If I may be of any future assistance, you’re welcome to contact me at ###-###-#### or ###-###-####.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. They said they are [redacted] the title to the title bureau in [redacted] Ohio. They should receive it no later than two days. They also said they would send me a letter stating that they have sent it out. Will contact Revdex.com if any further problems with getting this matter taken care of. , Thank you, [redacted]
I’m
writing in response to your complaint filed with the Revdex.com
(“Revdex.com”) dated August 7, 2015, regarding a returned item from your checking
account held with The Huntington National Bank (“Huntington”). Huntington received...
this matter on August 7,
2015, for review.
We
apologize for any inconvenience that you may have experienced due to the item
of $85.96 from IPL being returned unpaid on July 14, 2015, from your checking
account ending in [redacted]. Please see the
details below:
·
On
July 14, 2015, two ACH debits of $85.96 from IPL attempted to post to your
checking account ending in [redacted].
·
One
ACH debit of $85.96 posted to your checking account on July 14, 2015.
·
The
second ACH debit of $85.96 was returned unpaid due to non-sufficient funds on
July 14, 2015, and a Returned Item Fee of $37.50 was charged to your checking
account on July 16, 2015.
As
a courtesy, on August 7, 2015, we refunded the Returned Item Fee of $37.50 that
posted to your checking account on July 16, 2015.
You
may provide IPL a copy of this letter for consideration for a waiver of the
$20.00 fee that was charged to your IPL account. If you have any additional questions or
concerns, you’re welcome to contact me at ###-###-#### or ###-###-####,
extension [redacted].
The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com and the Federal Reserve which was forwarded to the Consumer Financial Protection Bureau (“CFPB”) regarding your checking account ending in [redacted]. We received this matter for review on...
November 11, 2015. You have asked that Huntington respond to you regarding the inquiries made in that letter.
After a careful review of your concerns my findings reveal that on October 23, 2015, you used the Huntington Bill Pay service to send two payments to [redacted] in the amounts of $100.00 and $1,250.00. Please know that when using our Bill Pay service you have two options to choose from when setting up a payee. The two options include “Pay a Person” which will request an account number and routing number to send your funds electronically, the second option is “Pay a Company” which only requests the name, address, and account number. When a payee is setup as a company, the first payment is always sent bymail as a physical check. When you setup the payee “[redacted]” you selected to “Pay a Company” which generated and mailed a physical check.
Per your conversation with our phone representative on October 26, 2015, you requested a stop payment of the Bill payments that you sent on October 23, 2015. You were advised that we charge a $31.00 stop payment fee for placing a stop payment on each check and that a research request would be opened to review for a possible waiver of those fees. The phone representative stated that there is no guarantee that the fees would be refunded.
Per your telephone conversation with our supervisor on November 11, 2015, we refunded one of the stop payment fees in the amount of $31.00, as a courtesy. As an additional courtesy, we have refunded the second stop payment fee in the amount of $31.00.
Please accept our sincere apologies for your experience. We have forwarded your comments to the appropriate level of management for consideration for process improvement and training. We are using your comments to improve our processes to avoid experiences such as yours in the future.
If you have any questions you’re welcome to contact me at ###-###-#### or toll free at ###-###-####.
Sincerely,
Josh B[redacted]
Because there was still no resolution I am still without my debit card. I went all weekend without any money or access. There was No compensation to me for the inconvenience to me and my child. I'm sure they could have overnight it to me so I could receive new card Saturday. Then for them to mention they gave me $100 for overdraft fee that has nothing to do with this complaint that was done a week ago with great leadership skills. They were waive due to me not being able to make cash deposit. So for them to put that in this complaint was not real & trying to betray like that have accommodate me for canceling my card out. By the way my aunt passed away this Saturday I was trying to purchase a cheap ticket to come home and be with my family next week because I don't have my card I missed a cheap flight for 136. There's no telling how much it will cost now until I get my new debit card. This situation has made my input on Huntington change. I don't feel like Huntington get the point. I still have not received my card. I believe Huntington just don't care about Me or some other customers. Mentioning overdraft fees that was done a week ago had nothing to do with this BAD experience I received Thursday & Friday. Sue did call me but she didn't do anything different cause as I stated I still haven't received my new card. Then they mention they would waive the express fee which I think they should have. I'm still furious I have missed 3 days of work @17.25 missed $414 just because Huntington decided to cancel my card 04/21 that was compromise back in March no sense at all. I'm still not happy customer at all. God knows how much my airfare will be now & I need to be at home with my family which I might not be able to go cause I'm sure the flight will be sky high
Regards, [redacted]
Cheryl Huntington Bank in Columbus OH did not keep her banker's word. Please see attached note.
Regards,
[redacted] Cheryl from Huntington Bank in Columbus OH called and talked to me March 7, 2017. Cheryl told me she will be sending a check for $30.62. Yesterday, March 9,2017, I got a check in the amount of $29.20. Cheryl did not keep her banker's word. Please help me get my full hard earned $30.62 and any interested accrued on this amount from February 22, 2017 on. Revdex.com has been most helpful to me in resolving issues like this in the past. Thanks so much.
I attempted to use the "token" for the $200 [redacted] gift card and it was invalid. It didn't work when I went to enter it into [redacted]'s website in the gift card/promotion. I got an error saying that code was invalid. I also attempted reaching out to Annie P[redacted] of Huntington bank who contacted me last week, but she didn't respond to my email nor my voicemail.
I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington installment loan account number ending in [redacted] Huntington received this for review on January 13, 2016.
Please know that we have completed a thorough review of this matter. As a result of our...
review please note the following information:
December 29, 2015:
You contacted our Phone Bank customer service to notify us that that a $159.00 Bill Payment that you sent on December 14, 2015 to [redacted] has not posted.
December 31, 2015:
• Huntington contacted [redacted] via fax stating that we have proof that they have received the $159.00 Bill Payment.
• [redacted] replied back to Huntington stating that we are a third party and they cannot discuss this account with us.
January 12, 2016:
You contacted our Phone Bank customer service to notify us that that a $580.00 Bill Payment that you sent on December 14, 2015 to [redacted] has not posted.
January 13, 2015:
Our records show that Beth D[redacted]) contacted you to discuss your missing Bill Payments. During these conversations she explained the following:
• She verified that the $580.00 payment was processed by [redacted].
• She verified that you have four [redacted] accounts listed as payees on our Bill Payment system and verified which account needs to have the $159.00 payment and the $580.00 payment.
• She contacted [redacted] directly and spoke to Courtney ([redacted] representative).
• She sent proof to [redacted] via fax, showing that they have processed the $580.00 payment and verified that they would credit the $159.00 & $580.00 payments to the correct accounts.
Please note that due to privacy concerns, [redacted] will not share your account information with Huntington. If you have any questions regarding the status of your [redacted] accounts, please contact them directly.
In regards to your comments about the service you have received, please accept our apologies for not having delivered the level of service that we are committed to providing you. We have forwarded your comments to the appropriate level of Huntington management for a review for coaching opportunities.
If you have additional questions, please feel free to contact me directly at ###-###-#### or Toll Free at ###-###-#### (ask for extension [redacted]). We appreciate your business and the opportunity to address your concerns.
Sincerely,
Bob A[redacted]
Dear Ms. [redacted],
I am writing in response to your complaint rebuttal
addressed to the Revdex.com (“Revdex.com”) regarding a deposit made to
your Huntington checking account ending in [redacted]. Huntington received this
matter for review on October 20, 2015.
We have completed a thorough
review of this matter. Through our research, we were able to confirm the
following information:
On
Friday, September 18, 2015, you visited our Woodsdale banking office in
Wheeling, West Virginia and requested to deposit two (2) checks and
receive cash back from the deposit.
The
two (2) checks were made payable to you in the amounts of $340.00 and
$36.28 which totaled $376.28
Our
transaction journal indicates that $20.00 was deposited to your account
and you received $356.28 cash back (in hand).
On
September 23, 2015, after reviewing the cash drawer at the end of the
business day, it was determined that the $20.00 was provided to you in
quarters and the $20.00 was debited from your checking account.
On
September 25, 2015, you initiated research case number [redacted] at our
Mall Ring banking office in St. Clairsville, Ohio indicating that you did
not receive full credit for your deposit as the amount of the deposit
should have been $356.28.
As you requested, our Security
Department has reviewed the camera footage during the time of your deposit and
determined that an envelope containing cash was provided to you at that time. Your
research case was closed on September 29, 2015.
I apologize that you remain dissatisfied, however, the position
of The Huntington remains unchanged. If I may be of further assistance to you,
please feel free to contact me directly at ###-###-#### or ###-###-####,
extension [redacted].
[redacted] Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on August 11, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank Tell us why here...
Dear Mr. [redacted]I'm writing in response to your recent call to our customer service center and complaint filed with theRevdex.com ("Revdex.com") regarding a promotional offer for opening a new checking account andthe service described from your local banking office.I understand your frustration,...
and apologize for the inconvenience you were caused. Providing you withan excellent Huntington experience is our goal, and we are disappointed when we fall short. Please knowthat the comments provided have been heard and forwarded to the appropriate level of management soimprovements can be made.Our records confirm that your checking account ending in [redacted] was opened online on February 13,2015.The account was not opened through the specific landing page in order to have a promotional offer codeclaimed in order to receive the promotional offer. Also no promotional offer code was entered onto youraccount.As a courtesy, on June 19,201 5, we claimed a $150.00 promotional code to your account. I haveconfirmed that the $150.00 promotion was deposited to your checking account ending in [redacted] on June24,2015. I have enclosed a copy of the promotional addendum for your records.If I can be of any assistance or if you have questions, you are welcome to contact me at ###-###-#### or###-###-####-[redacted]Sincerely,[redacted]
I'm rejecting this response because even the statements in their response are false. First off I deposit $400 in my checking account with them every week, not every two weeks along with $30 in the savings account every week. So their attempt to make it look like I didn't deposit enough money is wrong. For the promotion that I was signed up for that's was more than double the funds needed to qualify. And since my original complaint they were right in saying that they did offer me a $50 gift card, but it was explained thru the local branch that the assistant manager would have to buy that out of his own pocket. It was a nice gesture by him but I'm owed $150 cash not a $50 gift card. Today May 15th 2015 [redacted] answered my phone call to resolve the issue but after 5 minutes of conversations back and forth me told me there was nothing he could do and would have to pass the information along. Finally I still have not received an email, text, or phone call from [redacted] [redacted] by all accounts is the only person that can help according to various people within Huntington Bank. So I would welcome the opportunity to talk to [redacted], I don't see what 5 minute phone conversation between he and I could hurt. I look forward to resolving this issue in a timely manner (days not weeks and months).
Regards,
[redacted]
[redacted] February 9, 2017 [redacted] Re: Revdex.com Case 11972270 Huntington Case #: 00321475 Dear...
[redacted]: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Kathleen F[redacted], which we received on February 3, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Kathleen F[redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on April 26, 2017 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I think there is a bit of confusion here, the business's reply was that they gave me (past tense) a chance to respond and now they consider this closed. My issue is that I received said request on July 14th. The deadline of this request for more information was to be received by the the business on July 10th. I can't travel back in time. I'm now out several hundred dollars because their deadlines are impossible to meet. Quite honestly, I think they do this intentionally.Again, I have tried to resubmit my disputes but the business would not allow me to.While I do not accept there response I will gladly take my business elsewhere.
Closed case with letter to customer, [redacted], and resolution comments to Revdex.com:-Apologized fro service issues described and for any inconvenience-Confirmed required paperwork was sent via [redacted] to customer with return [redacted] envelope-Confirmed signed required paperwork was returned and that the...
requested IRA withdrawal was completed and deposited to her checking account on August 17, 2016-Provided PRU contact info
Here is a screenshot with todays date in the corner of my computer that shows that the account was never changed when they said it was. I will send later a copy of the chat I had with the represenative about my checks and that was the reason I couldnt initiate my direct deposit. If they wont settle then I just ask that this information be communicated on your website. They lie and they do not have any customer service. Whoever reviewed my claim didnt even read it through.
Dear Ms. [redacted]: I'm writing in response to your recent complaint filed with the Revdex.com ("Revdex.com") regarding a $150.00promotional offer for opening a new checking account. Huntington received this matter for review on January I I ,20 16.Your checking account with your son ending...
in [redacted] was opened on November 12,2015. When the account wasopened, no promotional offer code was entered onto your account. Our records indicate that you currently have anopenlactive checking account ending in 4456 that was opened on March 30,2015, of which you received a $150.00promotional incentive on April 15,20 15. This makes the new account ineligible for the $I SO promotional offer.Per the promotional offer disclosure:Please Note: All existing Huntington checking customers, or those who closed a checking account withinthe last six months, are not eligible.Please know that we have completed a thorough review of this matter. After reviewing all of our records, we wereunable to verify that you were provided any misinformation regarding the promotional requirements. This matterwas escalated to the appropriate level of management for review. Please know that we take this matter very seriously;and though we deeply regret that you were dissatisfied with your experience, we did not find sufficient information toapprove your newest account for an incentive in the amount of$150.00.If we can be of further assistance, you are welcome to contact me directly at ###-###-#### or ###-###-####extension [redacted]Sue R[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on November 28, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms. [redacted]
I’m writing in response to your recent complaint filed through the Revdex.com (“Revdex.com”) regarding your checking account ending in [redacted] formerly held with the Huntington National Bank (“Huntington”). Huntington received this matter for review on July...
13, 2015.
I have reviewed your concerns and found that on June 24, 2015, a check made payable to you in the amount of $1,389.00 was deposited to your account via mobile deposit. On June 25, 2015, you contacted Huntington advising that you did not initiate the deposit. We have confirmed that the phones that were registered on your account were done so by using the activation code originally texted to the telephone number we have on file for you.
In your complaint you states that the fraudulent activity in question on your account was related to your debit card you state was lost or stolen in June. The type of transaction completed did not involve the debit card, but rather a mobile check deposit. We have no record where you notified Huntington that your debit card was lost or stolen. The check that was deposited to your account was then returned on June 30, 2015 and your account was charged a $10.00 Returned Deposited Item fee. I have enclosed a copy of the check that was used in the mobile deposit to your account.
On July 3, 2015, you received a direct deposit in the amount of $610.07. On this day you completed a withdrawal in the amount of $780.00 which left your account balance at $58.33. An automatic debit from Green Trust Cash in the amount of $53.50 was withdrawn from your account on July 6, 2015, leaving your account balance at $4.83.
In keeping with our rights as outlined in the Agreement and Disclosure of Account Terms and Rules and Regulations Huntington closed your account on July 7, 2015 with a zero balance. A checking in the amount of $4.83 was sent to you on July 8, 2015, which represented the balance at account closing. I have confirmed that the check was negotiated by you on July 16, 2015. I have also enclosed a copy of your final statement and a copy of the check for your review.
As the account was closed with a zero balance on July 7, 2015, any checks or deposits to the account would be returned with the notation “account closed”. You will need to contact your employer regarding any direct deposit that would have been sent to Huntington after July 7, 2015.
If I may be of any future assistance, you’re welcome to contact me at ###-###-#### or ###-###-####.
Sincerely,
Jessica L[redacted]
Dear Sir,Attached is a copy of the check for $37,000.00.Sincerely,[redacted]ID # 11947421
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. They said they are [redacted] the title to the title bureau in [redacted] Ohio. They should receive it no later than two days. They also said they would send me a letter stating that they have sent it out. Will contact Revdex.com if any further problems with getting this matter taken care of. , Thank you, [redacted]
Dear Mr.
[redacted]:
I’m
writing in response to your complaint filed with the Revdex.com
(“Revdex.com”) dated August 7, 2015, regarding a returned item from your checking
account held with The Huntington National Bank (“Huntington”). Huntington received...
this matter on August 7,
2015, for review.
We
apologize for any inconvenience that you may have experienced due to the item
of $85.96 from IPL being returned unpaid on July 14, 2015, from your checking
account ending in [redacted]. Please see the
details below:
·
On
July 14, 2015, two ACH debits of $85.96 from IPL attempted to post to your
checking account ending in [redacted].
·
One
ACH debit of $85.96 posted to your checking account on July 14, 2015.
·
The
second ACH debit of $85.96 was returned unpaid due to non-sufficient funds on
July 14, 2015, and a Returned Item Fee of $37.50 was charged to your checking
account on July 16, 2015.
As
a courtesy, on August 7, 2015, we refunded the Returned Item Fee of $37.50 that
posted to your checking account on July 16, 2015.
You
may provide IPL a copy of this letter for consideration for a waiver of the
$20.00 fee that was charged to your IPL account. If you have any additional questions or
concerns, you’re welcome to contact me at ###-###-#### or ###-###-####,
extension [redacted].
Sincerely,
John W[redacted]
The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com and the Federal Reserve which was forwarded to the Consumer Financial Protection Bureau (“CFPB”) regarding your checking account ending in [redacted]. We received this matter for review on...
November 11, 2015. You have asked that Huntington respond to you regarding the inquiries made in that letter.
After a careful review of your concerns my findings reveal that on October 23, 2015, you used the Huntington Bill Pay service to send two payments to [redacted] in the amounts of $100.00 and $1,250.00. Please know that when using our Bill Pay service you have two options to choose from when setting up a payee. The two options include “Pay a Person” which will request an account number and routing number to send your funds electronically, the second option is “Pay a Company” which only requests the name, address, and account number. When a payee is setup as a company, the first payment is always sent bymail as a physical check. When you setup the payee “[redacted]” you selected to “Pay a Company” which generated and mailed a physical check.
Per your conversation with our phone representative on October 26, 2015, you requested a stop payment of the Bill payments that you sent on October 23, 2015. You were advised that we charge a $31.00 stop payment fee for placing a stop payment on each check and that a research request would be opened to review for a possible waiver of those fees. The phone representative stated that there is no guarantee that the fees would be refunded.
Per your telephone conversation with our supervisor on November 11, 2015, we refunded one of the stop payment fees in the amount of $31.00, as a courtesy. As an additional courtesy, we have refunded the second stop payment fee in the amount of $31.00.
Please accept our sincere apologies for your experience. We have forwarded your comments to the appropriate level of management for consideration for process improvement and training. We are using your comments to improve our processes to avoid experiences such as yours in the future.
If you have any questions you’re welcome to contact me at ###-###-#### or toll free at ###-###-####.
Sincerely,
Josh B[redacted]
Because there was still no resolution I am still without my debit card. I went all weekend without any money or access. There was No compensation to me for the inconvenience to me and my child. I'm sure they could have overnight it to me so I could receive new card Saturday. Then for them to mention they gave me $100 for overdraft fee that has nothing to do with this complaint that was done a week ago with great leadership skills. They were waive due to me not being able to make cash deposit. So for them to put that in this complaint was not real & trying to betray like that have accommodate me for canceling my card out. By the way my aunt passed away this Saturday I was trying to purchase a cheap ticket to come home and be with my family next week because I don't have my card I missed a cheap flight for 136. There's no telling how much it will cost now until I get my new debit card. This situation has made my input on Huntington change. I don't feel like Huntington get the point. I still have not received my card. I believe Huntington just don't care about Me or some other customers. Mentioning overdraft fees that was done a week ago had nothing to do with this BAD experience I received Thursday & Friday. Sue did call me but she didn't do anything different cause as I stated I still haven't received my new card. Then they mention they would waive the express fee which I think they should have. I'm still furious I have missed 3 days of work @17.25 missed $414 just because Huntington decided to cancel my card 04/21 that was compromise back in March no sense at all. I'm still not happy customer at all. God knows how much my airfare will be now & I need to be at home with my family which I might not be able to go cause I'm sure the flight will be sky high
Regards, [redacted]
Cheryl Huntington Bank in Columbus OH did not keep her banker's word. Please see attached note.
Regards,
[redacted] Cheryl from Huntington Bank in Columbus OH called and talked to me March 7, 2017. Cheryl told me she will be sending a check for $30.62. Yesterday, March 9,2017, I got a check in the amount of $29.20. Cheryl did not keep her banker's word. Please help me get my full hard earned $30.62 and any interested accrued on this amount from February 22, 2017 on. Revdex.com has been most helpful to me in resolving issues like this in the past. Thanks so much.
I attempted to use the "token" for the $200 [redacted] gift card and it was invalid. It didn't work when I went to enter it into [redacted]'s website in the gift card/promotion. I got an error saying that code was invalid. I also attempted reaching out to Annie P[redacted] of Huntington bank who contacted me last week, but she didn't respond to my email nor my voicemail.
I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington installment loan account number ending in [redacted] Huntington received this for review on January 13, 2016.
Please know that we have completed a thorough review of this matter. As a result of our...
review please note the following information:
December 29, 2015:
You contacted our Phone Bank customer service to notify us that that a $159.00 Bill Payment that you sent on December 14, 2015 to [redacted] has not posted.
December 31, 2015:
• Huntington contacted [redacted] via fax stating that we have proof that they have received the $159.00 Bill Payment.
• [redacted] replied back to Huntington stating that we are a third party and they cannot discuss this account with us.
January 12, 2016:
You contacted our Phone Bank customer service to notify us that that a $580.00 Bill Payment that you sent on December 14, 2015 to [redacted] has not posted.
January 13, 2015:
Our records show that Beth D[redacted]) contacted you to discuss your missing Bill Payments. During these conversations she explained the following:
• She verified that the $580.00 payment was processed by [redacted].
• She verified that you have four [redacted] accounts listed as payees on our Bill Payment system and verified which account needs to have the $159.00 payment and the $580.00 payment.
• She contacted [redacted] directly and spoke to Courtney ([redacted] representative).
• She sent proof to [redacted] via fax, showing that they have processed the $580.00 payment and verified that they would credit the $159.00 & $580.00 payments to the correct accounts.
Please note that due to privacy concerns, [redacted] will not share your account information with Huntington. If you have any questions regarding the status of your [redacted] accounts, please contact them directly.
In regards to your comments about the service you have received, please accept our apologies for not having delivered the level of service that we are committed to providing you. We have forwarded your comments to the appropriate level of Huntington management for a review for coaching opportunities.
If you have additional questions, please feel free to contact me directly at ###-###-#### or Toll Free at ###-###-#### (ask for extension [redacted]). We appreciate your business and the opportunity to address your concerns.
Sincerely,
Bob A[redacted]
Dear Ms. [redacted],
I am writing in response to your complaint rebuttal
addressed to the Revdex.com (“Revdex.com”) regarding a deposit made to
your Huntington checking account ending in [redacted]. Huntington received this
matter for review on October 20, 2015.
We have completed a thorough
review of this matter. Through our research, we were able to confirm the
following information:
On
Friday, September 18, 2015, you visited our Woodsdale banking office in
Wheeling, West Virginia and requested to deposit two (2) checks and
receive cash back from the deposit.
The
two (2) checks were made payable to you in the amounts of $340.00 and
$36.28 which totaled $376.28
Our
transaction journal indicates that $20.00 was deposited to your account
and you received $356.28 cash back (in hand).
On
September 23, 2015, after reviewing the cash drawer at the end of the
business day, it was determined that the $20.00 was provided to you in
quarters and the $20.00 was debited from your checking account.
On
September 25, 2015, you initiated research case number [redacted] at our
Mall Ring banking office in St. Clairsville, Ohio indicating that you did
not receive full credit for your deposit as the amount of the deposit
should have been $356.28.
As you requested, our Security
Department has reviewed the camera footage during the time of your deposit and
determined that an envelope containing cash was provided to you at that time. Your
research case was closed on September 29, 2015.
I apologize that you remain dissatisfied, however, the position
of The Huntington remains unchanged. If I may be of further assistance to you,
please feel free to contact me directly at ###-###-#### or ###-###-####,
extension [redacted].
[redacted]
[redacted]
[redacted]
[redacted] August 14, 2017 [redacted]
[redacted]
[redacted] [redacted]
[redacted]...
[redacted] Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on August 11, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank Tell us why here...
Dear Mr. [redacted]I'm writing in response to your recent call to our customer service center and complaint filed with theRevdex.com ("Revdex.com") regarding a promotional offer for opening a new checking account andthe service described from your local banking office.I understand your frustration,...
and apologize for the inconvenience you were caused. Providing you withan excellent Huntington experience is our goal, and we are disappointed when we fall short. Please knowthat the comments provided have been heard and forwarded to the appropriate level of management soimprovements can be made.Our records confirm that your checking account ending in [redacted] was opened online on February 13,2015.The account was not opened through the specific landing page in order to have a promotional offer codeclaimed in order to receive the promotional offer. Also no promotional offer code was entered onto youraccount.As a courtesy, on June 19,201 5, we claimed a $150.00 promotional code to your account. I haveconfirmed that the $150.00 promotion was deposited to your checking account ending in [redacted] on June24,2015. I have enclosed a copy of the promotional addendum for your records.If I can be of any assistance or if you have questions, you are welcome to contact me at ###-###-#### or###-###-####-[redacted]Sincerely,[redacted]
I'm rejecting this response because even the statements in their response are false. First off I deposit $400 in my checking account with them every week, not every two weeks along with $30 in the savings account every week. So their attempt to make it look like I didn't deposit enough money is wrong. For the promotion that I was signed up for that's was more than double the funds needed to qualify. And since my original complaint they were right in saying that they did offer me a $50 gift card, but it was explained thru the local branch that the assistant manager would have to buy that out of his own pocket. It was a nice gesture by him but I'm owed $150 cash not a $50 gift card. Today May 15th 2015 [redacted] answered my phone call to resolve the issue but after 5 minutes of conversations back and forth me told me there was nothing he could do and would have to pass the information along. Finally I still have not received an email, text, or phone call from [redacted] [redacted] by all accounts is the only person that can help according to various people within Huntington Bank. So I would welcome the opportunity to talk to [redacted], I don't see what 5 minute phone conversation between he and I could hurt. I look forward to resolving this issue in a timely manner (days not weeks and months).
Regards,
[redacted]
[redacted] February 9, 2017 [redacted] Re: Revdex.com Case 11972270 Huntington Case #: 00321475 Dear...
[redacted]: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Kathleen F[redacted], which we received on February 3, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Kathleen F[redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on April 26, 2017 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I think there is a bit of confusion here, the business's reply was that they gave me (past tense) a chance to respond and now they consider this closed. My issue is that I received said request on July 14th. The deadline of this request for more information was to be received by the the business on July 10th. I can't travel back in time. I'm now out several hundred dollars because their deadlines are impossible to meet. Quite honestly, I think they do this intentionally.Again, I have tried to resubmit my disputes but the business would not allow me to.While I do not accept there response I will gladly take my business elsewhere.
Closed case with letter to customer, [redacted], and resolution comments to Revdex.com:-Apologized fro service issues described and for any inconvenience-Confirmed required paperwork was sent via [redacted] to customer with return [redacted] envelope-Confirmed signed required paperwork was returned and that the...
requested IRA withdrawal was completed and deposited to her checking account on August 17, 2016-Provided PRU contact info